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7 Ways to Deal with Annoying People and Still Get Things Done

7 Ways to Deal with Annoying People and Still Get Things Done

7 Ways to Deal with Annoying People and Still Get Things Done

    It’s a basic fact of life that, unless you’re Will Rogers, you can’t get along with everyone. Unfortunately, it’s also a fact that throughout your life, you’ll be in situations where you simply have to communicate with some of those people you just can’t stand. This may be an annoying boss, an ingratiating fan, a spineless co-worker, a difficult client, an abrasive in-law, and any number of people with any number of faults.

    As much as you might like to run away and hide when you see these people coming, you’ll often need to work with them, sometimes (too) closely, in order to achieve your goals. You don’t always have to be nice – professional and to-the-point will often get the job done just as well – but you do need to make yourself understood clearly or risk letting your dislike translate into inefficient communication that hinders or even undermined entirely whatever projects you’re working on.

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    Fortunately, all it really takes is patience  — with yourself as much as with the other person — and a little discipline to make sure you stay on the same page – and that you don’t get caught up in whatever makes them so hard to get along  with in the first place.

    1. Listen.

    A lot of conflicts are based in misunderstandings, so always make sure you’re getting everything, It can be easy enough to tune someone out when they annoy you; the trick is to use careful questioning to focus the other person on the topic at hand so they give you what you need and avoid straying too far. Poor listening leads to misunderstandings that need clarification – which means more time spent with someone you’d really rather not be around.

    2. Repeat everything.

    Besides the tendency to tune out people you’d rather avoid, our feelings about another person can color our perception of what they’re saying. To avoid this, repeat back any instructions, questions, or other problems they pose to you to make sure you absolutely understand  what they’re saying. Give them a chance to correct you before you go off half-cocked, sure you know what “that kind of person” wants.

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    3. Keep your cool.

    It’s tempting to want to argue with people who rub you the wrong way, or to lose it and start pointing out their faults. Don’t do that! Unless they’re wrong  about something  that directly and materially affects you, don’t bother – starting a debate or, worse, an argument will only prolong your agony – and neither of you is likely to change your mind. Save the debates for when you’re with friends whose opinions matter to you.

    4. Be clear about boundaries.

    You don’t have to be friends with everyone. Which means you don’t have to do favors for everyone who asks. If someone’s encroaching on your time, simply tell them, “I’m sure this is important to you but it simply isn’t a priority for me right now. I really need to work on x and not y.” Again, there’s no need to be mean, just redirect the conversations whenever conversation drifts into areas that aren’t relevant and where you know you’ll be annoyed.

    5. Fight fire with ice.

    The  worst thing you can do with an angry or irrational person is engage him or her. In the heat of aggression, any word or action interpreted as aggressive in response will only trigger more aggression – and most of the item, if someone is upset and railing about it, every word and action will be read as aggression. As hard as it might seem to do, the best thing is to sit quietly and let them spend themselves ranting and raving, and then ask if they’d like to schedule a time to discuss the matter more calmly and return to whatever you were doing. If this sets off another round of yelling, simply wait it out and repeat.

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    It sucks, but the bottom line is you have nothing to gain by engaging with an irate person in the heat of the moment. And while it may seem that you’re giving up control of the situation – after all, you’re sitting there passively taking it all in, even abuse – most people feel ashamed and contrite after an outburst, especially one in which their target clearly was not responding to or inciting them, which puts you back in charge when there’s actually something you can do about the situation.

    6. Close the door.

    While you may have to interact with people you don’t care for in any number of situations, remember that your time  is your own and don’t let other people, especially ones you’d rather not interact with, take control of your time.

    Communication outside of the narrow band needed to fulfill both of your objectives should be minimized – which often means forcefully limiting such talk. Make it clear when you are unavailable, and make yourself unavailable as often as possible. If you have the power, require that your partner make an appointment, and gently reject any effort to discuss your work or projects outside of that scheduled time. People – even annoying people – tend to respect the time of people who make a clear showing that they take their own time very seriously.

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    7. You’re valuable. Remember it.

    If you’ve found yourself in a position where you are obligated for some reason to spend time with someone you dislike, remember that most likely, they are in the same position – and it’s you they dislike. But you wouldn’t be in that situation if you didn’t provide something of value – whether that’s a work skill or talent, specialized knowledge, even things as abstract as emotional support or solidarity. You have a mission, so to speak, and everything that distracts you from that mission reduces your value.

    Remember that, and don’t be afraid to remind others of that. You are valuable, which means they need you as much as you need them. If you’re spending your working time listening to someone on your team going on and on about the sandwich she made the night before for her lunch today, it’s ok to remind her that she’s not making the best use of the value  you bring.

    People that are annoying, difficult, selfish, boring, or otherwise a chore to deal with are that way for reasons that have nothing to do with you – it’s not your job to fix, engage with, or indulge those tendencies. Don’t worry abut figuring them out or correcting them, worry instead about how you’re going to manage their  annoyances  without letting it hinder your ability to achieve your own goals. What is your place is to take the control the other person has clearly relinquished, and making sure you get out of the contact what you need. The tips above will help.

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    Published on September 23, 2020

    6 Effective Negotiation Skills to Master

    6 Effective Negotiation Skills to Master

    I don’t know about you, but many times when I hear the word negotiate I think of lawyers working out a business deal or having to do battle with a car salesman to try to get a lower price. Since I am in recruiting, the term “negotiation” comes up when someone is attempting to get a higher compensation package.

    If we think about it, we tend to negotiate almost every day in a wide variety of things we do. Getting a handle on the important negotiation skills can be incredibly beneficial in many parts of our lives. Let’s take a look at 6 effective negotiation skills to master.

    What is Negotiation?

    First, let’s take a look at what negotiation is. Put simply, negotiation is a method by which people settle their differences. It is a process in which compromise or agreement can be reached without argument or dispute.

    Anytime two people or sides disagree on something, they are almost always looking for the best possible outcome for their side. This could be from an individual’s perspective or someone representing an organization.

    In reality, it’s rare that one side gets everything they want and the other side gets nothing that they are seeking. Seeking to reach a common ground of sorts where both sides feel like they are getting most of what they want is the key to being successful and maintaining the relationship.

    Places We Negotiate

    I’ve mentioned that we negotiate in just about all phases of our life. For those of you who are shaking your head no, I invite you to think about the following:

    1. Work/Business

    This one is the most obvious and it’s what naturally comes to mind when we think of the word “negotiate”.

    When you first started at your current job, you might have asked for a higher salary. It could be that you delivered a huge new client to your company and used this as leverage in your most recent evaluation for more compensation. If you work with vendors (and just about every company does), maybe you worked them to a lower price or better contract terms.

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    In recruiting, I negotiate with candidates and hiring managers all the time to land the best talent I can find. It’s very common to accept additional work with the (sometimes spoken, sometimes unspoken) agreement that it will benefit your career in the future.

    Recently, I took over a project that was my boss was working on so that I would be able to attend a conference later in the year. And so it goes, we do this all day long at work.

    2. Personal

    I don’t know about you, but I negotiate with my spouse all the time. I’ll cook dinner with the understanding that she does the dishes. Who wants to mow the lawn and who wants to vacuum and dust the house?

    I think we should save 10% for retirement, but she thinks 5% is plenty. Therefore, we save 8%. And don’t even get me started with my kids. My older daughter can borrow my car as soon as she finishes her chores. My younger daughter can go hang out with her friends when her homework is done.

    Then, there are all those interactions in our personal lives outside our homes. The carpenter wants to charge me $12,000 to build a new deck. I think $10,000 is plenty so we agree on $11,000. I ask my neighbor if I can borrow his snowblower in the winter if I invite him over the next time I grill steak. And so on.

    3. Ourselves

    You didn’t expect this one, did you? We negotiate with ourselves all day long.

    I’ll make sure I don’t skip my workout tomorrow since I’m going to have that extra piece of pizza. My spouse has been quiet the last few days, is it worth me asking her about, or should I leave it alone? I think the car place charged me for some repairs that weren’t needed, should I say something or just let it go? I know my friend has been having some personal challenges, should I check in with him? We’ve been friends for a long time, I’m sure he’d come to me if he needed help. I’ve got the #4 pick in this year’s Fantasy Football draft, should I choose a running back or a wide receiver?

    Think about that non-stop voice inside your head. It always seems to be chattering away about something and many times, it’s us negotiating with ourselves. I’ll finish up that report that the boss needs before I turn on the football game.

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    Why Negotiation Skills Are So Important

    Put simply, negotiation skills are important because we all interact with other people, and not only other people but other organizations and groups of people as well.

    We all rarely want the same thing or outcome. Most of the time a vendor is looking at getting you to pay a higher price for something than you want to spend. Therefore, it’s important to negotiate to some middle ground that works well for both sides.

    My wife and I disagree on how much to save for retirement. If we weren’t married it wouldn’t be an issue. We’d each contribute how much we wanted to on our retirement funds. We choose to be married, so we have to come to some agreement that we both feel comfortable with. We have to compromise. Therefore, we have to negotiate.

    If we each lived on a planet by ourselves, we would be free to do just about anything we wanted to. We wouldn’t have to compromise with anyone because we wouldn’t interact with anyone. We would make every choice unilaterally the way we wanted to.

    As we all know, this isn’t how things are. We are constantly interacting with other people and organizations, each one with their own agenda’s, viewpoints, and opinions. Therefore, we have to be able to work together.

    6 Negotiation Skills to Master

    Having strong negotiation skills helps us create win-win situations with others, allowing us to get most of what we want in conjunction with others around us.

    Now, let’s look at 6 effective negotiation skills to master.

    1. Preparation

    Preparation is a key place to start with when getting ready to negotiate. Being prepared means having a clear vision of what you want and how you’d go about achieving it. It means knowing what the end goal looks like and also what you are willing to give to get it.

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    It also means knowing who you are negotiating with and what areas they might be willing to compromise on. You should also know what your “bottom line” is. By “bottom line” I mean what is the most you are willing to give up to get what you want.

    For instance, several years ago, I decided it was time to get a newer car. I say newer because I wanted a “new to me” car, not a brand new car. I did my research and figured out what type of car I wanted. I decided on what must-have items on the car I wanted, the highest amount of miles that would already be on it, the colors I was willing to get it in, and the highest amount of money I was willing to pay.

    After visiting numerous car dealerships I was able to negotiate buying a car. I knew what I was willing to give up (amount of money) and what I was willing to accept, things like the color, amount of miles, etc. I came prepared. This is critical.

    2. Clear Communication

    The next key skill you need to be an effective negotiator is clear communication. You have to be able to clearly articulate what you want to the other party. This means both clear verbal and written communication.

    If you can’t clearly tell the other person what you want, how do you expect to get it? Have you ever worked through something with a vendor or someone else only to learn of a surprise right at the end that wasn’t talked about before? This is not what you would call clear communication. It’s essential to be able to share a coherent and logical vision with the person you are working with.

    3. Active Listening

    Let’s do a quick review of active listening. This is when you are completely focused on the speaker, understand their message, comprehend the information, and respond appropriately. This is a necessary ingredient to be able to negotiate successfully. You must be able to fully focus on the other person’s wants to completely understand them.

    If you aren’t giving them your full attention, you may miss some major points or details. This leads to frustration down the road on both sides. Ensure you are employing your active listening skills when in arbitration mode.

    4. Teamwork and Collaboration

    To be able to get to a place of common ground and a win-win scenario, you have to have a sense of teamwork and collaboration.

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    If you are only thinking about yourself and what you want without giving much care to what the other person is wanting, you are bound to wind up without a solution. The other person may get frustrated and give up if they see you are unwilling to meet them halfway or care little for what they want.

    When you collaborate, you are working together to help each other get what is most important to you. The other upside to negotiating with a sense of teamwork and collaboration is that it helps create a sense of trust, which, in turn, helps provide positive energy for working to a successful conclusion.

    5. Problem Solving

    Problem-solving is another key negotiation skill. When you are working with the other person to get the deal done many times you’ll face new challenges along the way.

    Maybe you want a new vendor to provide training on the software they are selling you but they say it’s going to cost an additional $20,000 to provide this service. If you don’t have the additional $20,000 in the budget to spend on the software but you feel the training is critical, how are you going to solve that problem?

    From what I’ve seen, most vendors aren’t willing to provide additional services without getting paid for them. This is where problem-solving skills will help continue the discussions. You might suggest to the vendor that your company will also be looking to replace their financial software next year, and you’d be happy to ensure they get one of the first seats at the table when the time comes if they could perhaps lower the pricing on their training.

    There’s a solution to most challenges, but it takes problem-solving skills to work through them effectively.

    6. Decision-Making Ability

    Finally, having strong decision-making ability will help you seal the deal when you get to a place where everyone feels like they are getting what works for them. Each step of the way you can cross off the list when you get what you are looking for and decide to move onto the next item. Then, once you have all of your must-have boxes checked and the other side feels good about things, it’s time to shake hands and sign on the dotted line. Powerful decision-making ability will help you get to the finish line together.

    Conclusion

    There you have it, 6 effective negotiation skills to master to lead a more fulfilling life. Once we realize that we negotiate in one form or another almost every day in every phase of our lives, we realize how critical a skill it is.

    Possessing strong negotiation skills will help you in nearly every one of your relationships at both the workplace and in your personal life. If you feel your arbitration tools could use some sharpening, try some of the 6 effective negotiation skills to master that we’ve talked about.

    More Tips to Improve Your Negotiation Skills

    Featured photo credit: Windows via unsplash.com

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