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5 Key Questions When Planning Your Presentation (Presentation Masterclass – Part 2)

5 Key Questions When Planning Your Presentation (Presentation Masterclass – Part 2)
Typical presentation process

    Part 1 of this series is here.

    Let’s just reiterate our starting position here:

    MOST PRESENTATIONS SUUUUUUUUUCK!

    This happens at all stages of the life-cycle of a presentation, but if your base preparation is below par, then no amount of shiny graphics and animation will save you – sucky foundation, sucky presentation.

    To rise above the background noise of a zillion average-to-bad presentations, here are a handful of key questions to ask yourself as you put your thoughts together:

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    • Do I really need to present?
    • What do I want to occur as a result?
    • What is the mindset of my audience?
    • How am I going to structure my points?
    • Do I need to use visual aids?

    There are other questions of course, but these are the cornerstones.

    1. Do I really need to Present?
    Is gathering these people in a room and talking to them, with or without visual aids, the best way of imparting this information to this group of people? When I lecture on this topic, I facetiously suggest using anything from Pony Express to Skywriting to get your message across – precisely because as McLuhan said, in many cases the medium is the message.

    Would you be better off with six people sitting around a coffee table discussing some hefty tome of a report? How about a massive brainstorming session with 200 people with Post-it notes and lots of gophers. Maybe get your whole team down on a beach and the person with the conch shell gets to speak. Take your pick, but if your audience thinks you’ve got nothing of relevance to say, or that this is yet another ego trip by a manager with a PowerPoint fetish, no tool is going to help you.

    2. What do I want to occur as a result?
    If there is no call to action, there probably shouldn’t be a presentation. Even if your talk is purely informative, what do you want your audience to do with that knowledge? People need interpretation, not narration, and that is why you are up there. Tell them the data, tell them what you think it means and then get a discussion going on what you should all do about that.

    The starting point here is to define what constitutes a good outcome. If you’re a fairytale princess, it’s all about a castle and a handsome prince on a big white horse and everyone living happily ever after. In real life, it’s rarely that defined. Does the horse actually need to be white? At a pinch, would a truck do? Do you really need to be happy ever after, or just to end of this financial reporting period?

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    Get clear. Really clear. What do you want them to do after your presentation? If you have no strong answer to that question, then you need to revisit question 1 again.

    3. What is the Mindset of my Audience?
    This is the big one, because it is only if you can catch a glimpse into your audience’s mind, that you have the possibility of changing that mind. Who are these people? Why have you been asked to talk to them? What, as a group, is their disposition? What about key individuals within that group? Are some of them more dominant or influential than others? What are their beliefs? Are they right or wrong? Are they open to hearing that they don’t possess all the facts? Do you have hard evidence to present to them or just strong opinions – and which are they more likely to respond to?

    Say you are making two presentations on the same day about equality issues and sexual harassment in the workplace. Your first audience is a bunch of late middle-aged, white, suit-wearing, male executives. You discover from your research that half of them belong to the same golf club – and that club does not admit women as full members. Your second audience are the founders and senior execs of a Web 2.0 company. Average age is late 20s, a third of the audience are women and the place has a reputation for being a meritocracy. Do you deliver the same presentation, with the same content, case studies and tone? What would happen if you tried?

    4. How am I Going to Structure my Points?
    Try telling a child a bedtime story without a beginning-middle-end structure and see how far you get. You will be interrupted every five seconds. “Who is this princess?” “What spell?” There’s a wolf? where did he come from?” “Why would a stepmother do that?”

    Bad storytelling is beginning, muddle, end. (Philip Larkin)

    From the earliest age, we learn to take information on board sequentially. The poet Philip Larkin once said that bad storytelling is “beginning, muddle, end” and so it is for far too many presentations.

    What do you want your audience to do after you sit down? What is your point? How many elements do you need to break it down into in order to ram that message home? This is rarely a question of what you know, it’s a question of what do they need to know as a result of listening to you? That requires multiple drafts. One of the hardest things to do in compiling a presentation is to let your data go …

    You: “So there you have it. 66% of respondents preferred XX and that means 1 and 2 and 3.”
    Audience: “So what? You had me at 66%” OR “So what? 2 and 3 haven’t been relevant in this sector for over five years now!”

    Identify your audience’s trigger-points and build the anchors of your presentation around those. Place them in the order that is most compelling to that audience. Provide context at the beginning as necessary. And when you think you are finished drafting, distill it just a little more …

    5. Do I Need to Use Visual Aids?
    To PowerPoint or not to PowerPoint – that is another important question. Either way, I have found that the best way to start putting your presentation together is to stay away from your computer – and in particular from your presentation software. Talk to yourself in your car as if you were addressing this audience. Jot ideas down, or Dictaphone them as they occur to you. Capture little nuggets and phrases and thoughts. When you have the bones of your talk collated, lay out your story on paper. Then you can decide if imagery, or charts, or tables, will facilitate your audience’s comprehension, acceptance and retention of this information.

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    If your ideas require graphs to explain them, or to prove their validity, then yes, you may need Slideware to put them across. But if your audience consists of lay-people, you may be better simply vocalising the result: “We ran a series of tests on this and in each case the XX was preferred by two-thirds of the audience when compared to the YY.” Do we really need to see 14 charts which do nothing more than reiterate that sentence over and over?

    Frequently presenters use Slideware because they lack confidence at some basic level – their slides are used as a roadmap, a shield or an AutoCue. If you are the expert, and you have credibility, then your audience will accept that 66% of people prefer XX over YY; you don’t need to sledgehammer the point home with your 14 colourful charts.

    Presenters who do this are usually missing the point. Okay, the data tell us that 66% of people prefer XX. So what? What do you want me to do with that information? That should be the focus of your talk, not getting mired down in p-values and confidence levels. That’s what handouts are for: “I’ve briefly summarised the data for you this morning, and you can find the age and socio-economic breakdown of the respondents in the handout. What we need to talk about now are the implications of these findings for our manufacturing facility.”

    If all you want to put on your slides are words, then it’s really time to stop and think. PowerPoint is not an AutoCue, no matter how many presenters you have seen using it that way. Nor should it be a crutch-like roadmap for you as a presenter; you either know your stuff or you don’t. So let’s assume you do know your stuff, would you be better off just talking to this audience? Because if your slides are all words, I would ask do you need to meet them at all (question 1 again!) or could you simply email them your thoughts in a Word document? Look at Ken Robinson on TED – no slides, no barriers, between him and the audience; just a beautifully thought out, beautifully expressed talk. Compelling. Memorable. Effective. Affective.

    Focus on your purpose, your message and your audience and you won’t go far wrong. Once you are clear on those, the details of tools and delivery will become apparent.

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    Part 1 of this series is here.

    Next – Shaping your presentation

    More by this author

    5 Key Questions When Planning Your Presentation (Presentation Masterclass – Part 2) Presentation Masterclass – Part 1: Introduction Guy Kawasaki’s Thoughts on Online Life Where am I going? Putting your life in context. Communication 101

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    Last Updated on January 15, 2019

    What Are Interpersonal Skills? Master Them for Better Relationships

    What Are Interpersonal Skills? Master Them for Better Relationships

    When I wrote my book Extraordinary PR, Ordinary Budget: A Strategy Guide, I was surprised at the various layers of review and editing necessary to get the book to publication. Before I ever submitted the manuscript, I enlisted a former colleague to read and copy edit my work. Then, I submitted my work to an editor at the publisher’s house, and once she approved it, she sent it to her colleagues and then her company’s editorial board.

    Upon editorial board approval of my book, my editor sent my work to reviewers in my field, then a developmental editor, then a designer and layout team and, finally, another copy editor. There were a host of personalities with whom I needed to interact along the way.

    It turns out that getting a publishing contract was just the beginning – a lot happens between developing a concept, writing the book, finding an agent and publisher, and getting the book on bookshelves or on Audible or Kindle. Through every milestone of the publishing process, my ability to interact with others was crucial. This underscored for me that no matter what or how much a person accomplishes, you never do it alone – everyone needs assistance from others.

    While I conceived of the book and wrote the manuscript, there is no way my book could have hit booksellers’ shelves without the dozens of people who were involved in the publishing process. Further, interpersonal skills can propel or stonewall success.

    Even as someone who has written hundreds of essays, press releases, pitch notes and other correspondence, writing itself is not a solitary endeavor. Sure, I may write in solitude, but the moment I am finished writing, there are always clients, colleagues, partners, peers and others who review my content.

    What is more, even as a published author and contributor for this platform, I try to never submit final copy (content) that has not been copy edited. I send everything to my copy editor, whom I pay out of my own pocket, for her review, edits and approval. Once she has reviewed my work, caught unbeknownst-to-me errors, I am much more confident putting my work out in the world.

    How Interpersonal Skills Affect Relationships

    It is clearer to me now more than ever before that interpersonal skills are needed in every profession and every trade.

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    People don’t elect leaders because the leaders are smart. Individuals are motivated to vote when they have a hero and when they feel they have something to lose. If they seriously dislike the other candidate, they are much more likely vote according to a 2000 Ohio State University study:

    “A disliked candidate is seen as a threat, and that will be motivation to go to the polls. But a threat alone isn’t enough – people need to have a hero to vote for, too, in order to inspire them to turn out on Election Day.”

    In a work setting, interpersonal skills impact every facet of your development and success. Trainers must collaborate with a design team or the company hiring them to facilitate the training. During the training itself, the facilitators must connect with the audience and establish a rapport that supports vulnerability and openness. If the trainers interact poorly with the trainees, they are unlikely to be invited back. If they are invited back, they may be unlikely to inspire cooperation or growth in their trainees.

    Solopreneurs interactions with clients and subcontractors, and those interactions will, in part, support or adversely impact their business. If you enjoy a career as an acclaimed surgeon or respected lawyer, your interactions with patients, clients, health insurance agencies and a team of other practitioners – many of whom are shielded from public view – will improve or decimate your practice.

    As a hiring manager, one of the things I consider when interviewing candidates is their interpersonal skills. I assess the interpersonal skills they display in their content and face-to-face presentation. I ask probing questions to learn how they interact with others, manage conflict and contribute to a team atmosphere.

    When candidates say things like, “I prefer to work alone” or “I can hit the ground running without assistance,” I bristle. When candidates appear to know everything and everyone, I wonder if they will be receptive to learning or open to feedback. Could these statements be indications that these individuals lack interpersonal skills?

    It stands to reason, then, that interpersonal skills are among the most valuable and the bedrock of all talents and skills.

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    What are Interpersonal Skills?

    Interpersonal skills range from emotional intelligence, empathy, oral and written communication to leadership to collaboration and teamwork.

    In sum, interpersonal skills are skills that enable you to interact well with others. They include teachability and receptiveness to feedback, active or mindful listening, self-confidence and conflict resolution.

    From a communications standpoint, interpersonal skills are about understanding how colleagues prefer to communicate and then using the appropriate mediums to meet respective needs. It is about understanding how to communicate in a way to get the most out of different people.

    For instance, in my career as a public relations practitioner, part of what I am constantly evaluating is which colleagues, clients and members of the media prefer email, text or phone calls. I am assessing how much frill to use with each person depending on what has worked in the past and depending on what I know about the person with whom I am interacting.

    Making these decisions and being disciplined enough to follow each person’s known preferences helps me better connect with the various individuals in my orbit. Is this tiring at times? Yes. Is it necessary? Absolutely.

    How to Improve Interpersonal Skills

    There are tons of resources to teach interpersonal skills. I love books such as Leadership Presence by Belle Linda Halpern and Kathy Lubar, and The 5 Love Languages by Gary Chapman.

    There are also a host of books and articles on emotional intelligence, which is the ability to manage one’s emotions and perceive and adapt to others’ emotions. Emotional intelligence is likewise a critical component of positive interpersonal relations. You can learn more about it in this article: What Is Emotional Intelligence and Why It Is Important

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    Active and mindful listening also support improved interpersonal skills. I recommend you take a look at this piece: Active Listening – A Skill That Everyone Should Master

    I have further found that humility helps a ton with interpersonal skills. It takes humility to admit you have more to learn and that you can learn from the people around you. In fact, everyone with whom you interact has a lesson to teach you. And employers are increasingly looking for team members who are lifelong learners, meaning they believe there is always room for growth and professional and personal development.

    Forbes contributor Kevin H. Johnson noted in a July 2018 article,

    “That’s why, when anyone asks what the next ‘hot’ skill will be, I say it’s the same skill that will serve people today, tomorrow, and far into the future—the ability to learn.”

    Don’t overlook introspection.

    While interpersonal skills may seem simple enough, introspection is critical to learning where and in what ways you need to grow.

    Through introspection and observation, I have learned that my interpersonal skills suffer when I am sleep deprived, because then I am short-tempered and irritable. I’ve observed this connection over a significant period in my life. Unsurprisingly, it is also true of others. Fellow LifeHack contributor, health coach and personal trainer Jamie Logie noted:

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    When you are chronically sleep deprived, it really does a number on you. A lack of sleep can keep your body in a constant state of stress and over time this can get pretty ugly. Elevated stress hormones can be involved in creating a bunch of pretty nasty conditions including anxiety, headaches and dizziness, weight gain, depression, stroke, hypertension, digestive disorders, immune system dysfunction, irritability.

    Additionally, the Eunice Kennedy Shriver National Institute of Child Health and Human Development reported,

    “Sleep deprivation can noticeably affect people’s performance, including their ability to think clearly, react quickly, and form memories. Sleep deprivation also affects mood, leading to irritability; problems with relationships, especially for children and teenagers; and depression. Sleep deprivation can also increase anxiety.”

    The point is, even as you are identifying ways to improve interpersonal skills, think about what is getting in the way. While sleep deprivation is a trigger for me, your stumbling block may be different.

    The Bottom Line

    You cannot fix what you do not know is broken. Even as you work to understand and apply interpersonal skills, spend some time in mindful meditation to get clear on what is holding you back from developing solid relationships.

    Featured photo credit: Austin Distel via unsplash.com

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