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4 Leadership Tips for Outstanding Communication

4 Leadership Tips for Outstanding Communication

As the leader of your team, you work hard to guide and motivate your employees.  You understand that the quality of your guidance is in direct correlation to you employees’ productivity, perspectives and output.

Still, the art of successful communication does not come easy.  It takes tact, effort and consideration in the form of thoughtful leadership.  Read on to discover the 4 communication tips that will benefit your workplace while increasing employee’s understanding, compliance and overall appreciation.

Tailor Your Tone

Be prepared to tailor your tone based on your unique audience.  Keep in mind that different employees will respond better to some communication tactics over others.

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Whether you’re implementing a casual chat or heading up a formal meeting, take some time to think about the different personalities, skills and preferences at hand, then tailor your tone (and delivery!) accordingly.

Trust and Motivation: The Perks of Being Human

Throughout your daily leadership practices keep in mind that your communication efforts will be well served by earning quality trust from your employees.  Just think about how much more responsive people will be to what you have to say if they already trust and respect you.

Keep in mind that there is no fast-track to trust available, over time fair-decision making, support, and guidance will win you trust.  Haven’t been acting this way?  The better-late-than-never rule applies here (and depending on how dramatic the shift, may need to be paired with an apology and a public announcement of your re-awoken approach to leadership.)

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Also, if you want to reach someone and more important – motivate them to act, then you’re going to need to tug at their heartstrings.  How can you learn the right strings to pull?  Get personal.

Take time to foster quality relationships with the people behind their professional images.  Understating your employees’ home life, hobbies and interests will allow you to communicate with them on a personal level that they “get.”   Also, communication is a two-way street; if you want people to care about what you have to say then you need to return the favor and get interested in their stories, ideas, questions and concerns.

Remain Proactive and Responsible

In many cases a leader is defined by their team’s darkest hour.  The way in which you react (or don’t react) will provide real insight into the quality of your leadership.  Leaders who take the blame for their collective team’s faults truly walk the walk.

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Similarly, those that recover after a failure by meeting privately with their team to discuss a positive, proactive plan for next time, foster feelings of trust, loyalty and dependability.

Employees take notice of a leader who is willing to take the fall.  Protective and action-oriented efforts like these will open a team’s eyes and ears, improving your ability to effectively communicate between one another.

Try Out Transparency

Transparency is more than just being upfront and honest about what’s on your mind.  It also factors in the idea that leaders will willingly divulge information, plans and motivations without ever being asked to do so.  The trust that is organically grown through a transparent leadership approach will aid in your efforts to communicate effectively; however, the benefits do not stop there.

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Staying transparent with your team will leave little room for confusion and the hostility that can come about when misconceptions are added into the mix.  With this being said, approach a transparent method of communication with cautious care.  In order to prove effective, it will require a willingness among everyone to engage respectful, constructive conversations.
What leadership tips can you share for outstanding communication?

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Last Updated on October 14, 2020

The Art of Humble Confidence

The Art of Humble Confidence

To be confident or not to be confident, that is the question. I’m not sure about you, but I’ve been a bit confused about all this discussion about the subject of confidence. Do you really need to be more confident or should you try to be more humble? I think the answer is both – you just have to know where to use it.

East VS West – Confidence, It’s a Cultural Thing

In typical Western countries, the answer to the confidence debate is obvious – more is better. Our heros are rebellious, independent and shoot first, ask questions later. I think this snippet of dialog from The Matrix sums it up best:

Agent Smith – “We’re willing to wipe the slate clean, give you a fresh start. All that we’re asking in return is your cooperation in bringing a known terrorist to justice.”
Neo – “Yeah. Well, that sounds like a pretty good deal. But I think I may have a better one. How about, I give you the finger”
[He does]
Neo -“ …and you give me my phone call.”

In Eastern countries, the tone is often considerably different. Elders are supposed to be revered not dismissed. The words ‘guru,’ meaning a teacher, and the philosophy of dharma, loosely translated to mean ‘duty,’ come from here. In Eastern cultures humility and respect are more important than confidence.

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These perspectives are generalizations, but it shows how the confidence debate goes back deep into our culture. I think that both extremes of pure confidence or pure humility are misguided. Instead of rectifying this situation by simply blending the two: becoming somewhat humble, somewhat confident all the time, I believe the answer is to know when to be confident and when to be humble.

Humble Confidence – Know When to Use It

I’m going to make another broad generalization. I believe that virtually every relationship you are going to have is going to fit into one of two major archetypes, either master or student. In peer relationships this master/student role may switch frequently, but it is extremely rare that the relationship never leans to one side.

In the master role, you are displaying confidence to get what you want. This is public speaker, leader or seducer. Being the master has advantages. You have more control and ability to influence from this role.

The student role is the opposite. You are intentionally displaying humility. This is the student, disciple or follower. Being the student has advantages too. You can learn a lot more in this role and are more likely to win the trust of the other person.

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Know When to Shut Up and Learn

If you are a typical Westerner, you are probably already thinking about which role you prefer. Being the leader is great. You get respect and a higher status. Most of all you get a greater degree of control.

But the problem is that you can’t and shouldn’t always try to be the leader. Trying to assume that role without the skills, resources or status to back it up will lead to conflict. More importantly, there are many times when you purposely want to display humility. Some of the benefits to the student role include:

  • You learn more.
  • Smooths relationships.
  • Makes others more willing to lend a helping hand.

Knowing when taking the humble route is to your advantage. It is far easier to get mentors and advisors if you use humility rather than arrogance. A small sacrifice to your ego can open up the potential to learn a lot.

Confidence to Persuade, Humility to Learn

In reality almost no relationship is as clearly defined as master/student. Within our connections, people have overlapping areas of expertise. I might be an expert in blogging to a non-blogger, but they might be an expert in finance. In each area there are different roles to take.

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Before any interaction ask yourself what the purpose is. Are you trying to learn or persuade?

Persuasion requires confidence. If you are trying to sell, instruct or lead you need to display the confidence to match your message. But learning requires humility. You won’t learn anything if you are constantly arguing with your professors, mentors or employers. Taking a dose of humility and temporarily making yourself a student gives you the opportunity to absorb.

Persuade Less, Learn More

Persuasion is great for immediate effect, but learning matters over the long-haul. Instead of washing over all your communication with pure confidence, look for opportunities to learn. Persuading someone to follow you may give you an immediate boost of satisfaction, but it doesn’t last. Learning, however, is an investment for the future.

Whenever I make a connection with someone and realize they have a skill or understanding I want, I am careful to express humility in that area. That means listening with what they say even if I don’t immediately agree and being patient with their response. This method often drastically cuts down the time I need to spend on trial and error to learn by myself.

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Confidence/Humility Doesn’t Replace Communication Skills

This approach of selectively using confidence and humility for different purposes doesn’t replace communication skills. Humility isn’t going to work if the other person thinks you’re an irritating whiner. Confidence won’t work if the entire room thinks you are an arrogant jerk. Knowing how to display these two qualities takes practice.

The next time you are about to enter into an interaction ask yourself why you are doing it. Are you trying to persuade or learn? Depending on which you can take a completely different tact for far better results.

Featured photo credit: BBH Singapore via unsplash.com

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