Advertising
Advertising

4 Kinds of Non-IT People Who Can Help Your IT Career

4 Kinds of Non-IT People Who Can Help Your IT Career

Getting ahead in IT involves doing a lot of things right. You can’t do it alone, though! Getting to know other people can be just as helpful as in any other industry. Now, I’m not talking about taking advantage of people, or just using them to get ahead. Instead, these are the kinds of people you should genuinely get to know, in order to find out more about the company and see how everyone can best work together. Let’s have a look at a few different kinds of non-IT people that can help your IT career.

1. The Front Receptionist

The receptionist in your office is a great person to get to know! They’re the ones responsible for taking calls for the office, accepting deliveries and visitors, and possibly organizing visitor passes and other events. Getting to know the receptionist is helpful.

Advertising

Receptionists are very involved in an office and have a lot of interaction with other people. If you’re on good terms with the receptionist, it can be beneficial. They can let you know when certain people come and go, especially if you’re expecting someone from another company or office. They are often quite aware of what’s happening around the office, and can let you know some of the details if you’re interested.

2. The Manager’s Personal Assistant

Many senior people in an organization are busy and have a lot that they need to do. This is why they hire a personal assistant. A personal assistant, or PA, is generally someone who works with a senior manager and organizes their work life for them.

Advertising

They are responsible for setting up meetings, taking calls, booking flights and hotels, sending emails to groups of people, and making general arrangements. Similarly to a receptionist, it’s good to get to know them to find out what’s happening within the company.

Another good reason to get to know the PA is that you’ll get more visibility with their manager. If you’re getting your name mentioned in front of senior management, it’s a very good thing, especially if the PA can put in a good word for you.

Advertising

3. Those-Who-Know-Everything-In-The-Office

Every office has this kind of person. They are the single most knowledgeable person in the company. In some cases, it seems like they know everything!

Do you need to get new stationery ordered? They will know who to call. Do you need to book a meeting room? They will know how. Do you need to claim an expense receipt? Set up access in a HR system? Get your IT issue fast-tracked? Find out who to talk with to get more information? This is the person who will know what, who, how, and where to do all of these tasks.

Advertising

It’s good to first identify who this person is, and then get to know them. This isn’t just to use them for their knowledge—it’s good to know everyone in the office—I’m suggesting that this kind of person can help you do your job better, and it’s easier to do that if they’re friendly with you.

4. Building Security

The security officers in the building are important people to know. You probably won’t have a lot to do with them, so it can be hard to get to know them, but it’s also useful.

They are probably responsible for setting up your security pass and showing you in and out of the building occasionally. They’re also around to keep an eye on the place after hours. In some cases, you may be required to work extra hours to get work done. At these times it can be helpful to know the security team, as it can make it easier getting in and out of the building and office, which can help your career in the long term.

More by this author

Ben Brumm

Ben is a business analyst and software developer. He shares career advice on Lifehack.

How to Be More Professional at Work and Make a Good Impression 5 Tips for Recovering After a Long Day at Work Burnt Out What To Do If You’re Feeling Burnt Out Already young IT intern 5 Tips For Your First IT Internship 5 Things To Do While Waiting For Your Computer

Trending in Communication

1 5 Real Relationship Goals You Should Actually Strive Toward 2 When You Learn A Second Language, These 7 Amazing Things Will Happen To You 3 15 Things To Stop Doing If You Want To Be Truly Happy 4 7 Ways To Have More Confident Body Language 5 How to Apologize When You Have Made a Mistake

Read Next

Advertising
Advertising
Advertising

Last Updated on January 15, 2021

7 Ways To Have More Confident Body Language

7 Ways To Have More Confident Body Language

The popular idiomatic saying that “actions speak louder than words” has been around for centuries, but even to this day, most people struggle with at least one area of nonverbal communication. Consequently, many of us aspire to have more confident body language but don’t have the knowledge and tools necessary to change what are largely unconscious behaviors.

Given that others’ perceptions of our competence and confidence are predominantly influenced by what we do with our faces and bodies, it’s important to develop greater self-awareness and consciously practice better posture, stance, eye contact, facial expressions, hand movements, and other aspects of body language.

Posture

First things first: how is your posture? Let’s start with a quick self-assessment of your body.

  • Are your shoulders slumped over or rolled back in an upright posture?
  • When you stand up, do you evenly distribute your weight or lean excessively to one side?
  • Does your natural stance place your feet relatively shoulder-width apart or are your feet and legs close together in a closed-off position?
  • When you sit, does your lower back protrude out in a slumped position or maintain a straight, spine-friendly posture in your seat?

All of these are important considerations to make when evaluating and improving your posture and stance, which will lead to more confident body language over time. If you routinely struggle with maintaining good posture, consider buying a posture trainer/corrector, consulting a chiropractor or physical therapist, stretching daily, and strengthening both your core and back muscles.

Facial Expressions

Are you prone to any of the following in personal or professional settings?

  • Bruxism (tight, clenched jaw or grinding teeth)
  • Frowning and/or furrowing brows
  • Avoiding direct eye contact and/or staring at the ground

If you answered “yes” to any of these, then let’s start by examining various ways in which you can project confident body language through your facial expressions.

Advertising

1. Understand How Others Perceive Your Facial Expressions

A December 2020 study by UC Berkeley and Google researchers utilized a deep neural network to analyze facial expressions in six million YouTube clips representing people from over 140 countries. The study found that, despite socio-cultural differences, people around the world tended to use about 70% of the same facial expressions in response to different emotional stimuli and situations.[1]

The study’s researchers also published a fascinating interactive map to demonstrate how their machine learning technology assessed various facial expressions and determined subtle differences in emotional responses.

This study highlights the social importance of facial expressions because whether or not we’re consciously aware of them—by gazing into a mirror or your screen on a video conferencing platform—how we present our faces to others can have tremendous impacts on their perceptions of us, our confidence, and our emotional states. This awareness is the essential first step towards

2. Relax Your Face

New research on bruxism and facial tension found the stresses and anxieties of Covid-19 lockdowns led to considerable increases in orofacial pain, jaw-clenching, and teeth grinding, particularly among women.[2]

The National Institute of Dental and Craniofacial Research estimates that more than 10 million Americans alone have temporomandibular joint dysfunction (TMJ syndrome), and facial tension can lead to other complications such as insomnia, wrinkles, dry skin, and dark, puffy bags under your eyes.[3])

To avoid these unpleasant outcomes, start practicing progressive muscle relaxation techniques and taking breaks more frequently throughout the day to moderate facial tension.[4] You should also try out some biofeedback techniques to enhance your awareness of involuntary bodily processes like facial tension and achieve more confident body language as a result.[5]

Advertising

3. Improve Your Eye Contact

Did you know there’s an entire subfield of kinesic communication research dedicated to eye movements and behaviors called oculesics?[6] It refers to various communication behaviors including direct eye contact, averting one’s gaze, pupil dilation/constriction, and even frequency of blinking. All of these qualities can shape how other people perceive you, which means that eye contact is yet another area of nonverbal body language that we should be more mindful of in social interactions.

The ideal type (direct/indirect) and duration of eye contact depends on a variety of factors, such as cultural setting, differences in power/authority/age between the parties involved, and communication context. Research has shown that differences in the effects of eye contact are particularly prominent when comparing East Asian and Western European/North American cultures.[7]

To improve your eye contact with others, strive to maintain consistent contact for at least 3 to 4 seconds at a time, consciously consider where you’re looking while listening to someone else, and practice eye contact as much as possible (as strange as this may seem in the beginning, it’s the best way to improve).

3. Smile More

There are many benefits to smiling and laughing, and when it comes to working on more confident body language, this is an area that should be fun, low-stakes, and relatively stress-free.

Smiling is associated with the “happiness chemical” dopamine and the mood-stabilizing hormone, serotonin. Many empirical studies have shown that smiling generally leads to positive outcomes for the person smiling, and further research has shown that smiling can influence listeners’ perceptions of our confidence and trustworthiness as well.

4. Hand Gestures

Similar to facial expressions and posture, what you do with your hands while speaking or listening in a conversation can significantly influence others’ perceptions of you in positive or negative ways.

Advertising

It’s undoubtedly challenging to consciously account for all of your nonverbal signals while simultaneously trying to stay engaged with the verbal part of the discussion, but putting in the effort to develop more bodily awareness now will make it much easier to unconsciously project more confident body language later on.

5. Enhance Your Handshake

In the article, “An Anthropology of the Handshake,” University of Copenhagen social anthropology professor Bjarke Oxlund assessed the future of handshaking in wake of the Covid-19 pandemic:[8]

“Handshakes not only vary in function and meaning but do so according to social context, situation and scale. . . a public discussion should ensue on the advantages and disadvantages of holding on to the tradition of shaking hands as the conventional gesture of greeting and leave-taking in a variety of circumstances.”

It’s too early to determine some of the ways in which Covid-19 has permanently changed our social norms and professional etiquette standards, but it’s reasonable to assume that handshaking may retain its importance in American society even after this pandemic. To practice more confident body language in the meantime, the video on the science of the perfect handshake below explains what you need to know.

6. Complement Your Verbals With Hand Gestures

As you know by now, confident communication involves so much more than simply smiling more or sounding like you know what you’re talking about. What you do with your hands can be particularly influential in how others perceive you, whether you’re fidgeting with an object, clenching your fists, hiding your hands in your pockets, or calmly gesturing to emphasize important points you’re discussing.

Social psychology researchers have found that “iconic gestures”—hand movements that appear to be meaningfully related to the speaker’s verbal content—can have profound impacts on listeners’ information retention. In other words, people are more likely to engage with you and remember more of what you said when you speak with complementary hand gestures instead of just your voice.[9]

Advertising

Further research on hand gestures has shown that even your choice of the left or right hand for gesturing can influence your ability to clearly convey information to listeners, which supports the notion that more confident body language is readily achievable through greater self-awareness and deliberate nonverbal actions.[10]

Final Takeaways

Developing better posture, enhancing your facial expressiveness, and practicing hand gestures can vastly improve your communication with other people. At first, it will be challenging to consciously practice nonverbal behaviors that many of us are accustomed to performing daily without thinking about them.

If you ever feel discouraged, however, remember that there’s no downside to consistently putting in just a little more time and effort to increase your bodily awareness. With the tips and strategies above, you’ll be well on your way to embracing more confident body language and amplifying others’ perceptions of you in no time.

More Tips on How to Develop a Confident Body Language

Featured photo credit: Maria Lupan via unsplash.com

Reference

Read Next