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11 Paradoxes of Being a Better Public Speaker

11 Paradoxes of Being a Better Public Speaker

    We’ve all heard how frightened nearly everyone is of public speaking. Maybe that’s understandable, but it creates the potential for lots of misinformed conventional wisdom spread by people who have to make presentations but haven’t had the opportunity to learn what really works.

    To help correct some misperceptions about what creates better presenters and presentations, here are eleven public speaking paradoxes for reluctant presenters to accept, embrace, and follow:

    1. Minimize your public speaking nerves by looking for as big an audience as possible.

    My theory on nerves and speaking? We all have a certain amount of nerves getting up in front of a crowd: the more people in the audience, the smaller the amount of your nervousness each audience member has to absorb. The theory may sound silly, but with more people in the audience, there’s a greater likelihood of spotting individuals who get your message and show it in their eyes – always a comforting sign for a speaker. The more people, the more likely someone will find your jokes funny and start laughing or be moved by your remarks and start applauding (and trust me, it takes somebody being the first to applaud). These nerve-settlers all benefit from having a bigger crowd.

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    2. If you’re concerned about forgetting what you’ll say, take all the words off your slides.

    The typical crutch to avoid forgetting your presentation is to put every word on your slides so you can turn around and read them aloud – which always makes for a deadly presentation. Putting everything on-screen also allows the audience to stop paying attention to you since they can more efficiently read your slides themselves. With only images (or at least very few words) displayed, however, if you forget your remarks or cover something different from what was originally written, nobody knows because the audience has no visual reference to spot the variation. You enjoy all kinds of freedom to change up what you say and how you say it, making it much easier to cover your forgetful moments.

    3. To compare more favorably to the great motivational speaker on the agenda, ask to speak right after them.

    Unsure speakers try valiantly to stay as far away as possible on the agenda from exciting speakers because they think they’ll seem worse by immediately following a keynoter. That’s simply a bad strategy. There’s invariably a buzz among the audience after an exciting, engaging speaker, and it’s wonderful to bask in it as the agenda’s next presenter. Not only do you get a free pass to lunch off the audience love the previous speaker created, you can always refer back to a point your predecessor made to refresh the audience’s glow while you’re onstage.

    4. To satisfy audience requests for presentation materials, refuse to provide slide print outs.

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    Handing out your slides before the presentation creates a distraction as audience members are tempted to look at them and ignore you. Plus if you’ve taken the advice to primarily use graphics on your slides, having them won’t be of much learning value anyway. Instead, write an article with your presentation’s key points and invite the audience to visit your blog to review it. If you don’t have a blog, write your presentation summary to share with the event organizer for its blog or website. You’ll expand your reach, providing both your in-person audience and others interested in your topic the opportunity to learn from what you have to say.

    5. When you want the whole presenting experience to just be over as quickly as possible, show up way early and make a day of it.

    One of the best things you can do as a nervous presenter is to arrive early since it provides several advantages. You can see where you’ll be speaking, determine where to stand, and figure out solutions to challenges the equipment or conference venue create. You’ll also be able to arrange the setup so your computer will be in front of you – serving as a monitor – eliminating the tendency to turn away from the audience to see what’s on the screen. Being there early allows you to meet and interact with audience members, learning what interests them. Finally, you can watch other presenters so you can amplify or avoid points they’ve made, as appropriate. All these benefits will help make your presenting time seem to pass much more quickly.

    6. If answering questions makes you nervous, encourage lots of them.

    Questions are a giant opportunity to customize your content to what’s most relevant to the audience. They also provide a chance to catch your breath and drink some water as you turn the attention over to the audience momentarily. To get questions started, plant a few with people you’ve met before the talk so you begin with ones you are ready to address.  Plus always remember: if you’re stumped for an answer, ask other audience members to share their perspectives on the challenging question.

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    7. If you have a really loud voice, demand a microphone.

    So many people, especially self-conscious men, try to avoid using microphones because they talk loud. Use the microphone. With a microphone, you can speak at your normal volume while also raising and lowering your voice as you’d like to create continued interest in what you’re saying and how you’re delivering the message.

    8. Stand up while you present on a conference call or webinar because no one can see you.

    Suppose you’re doing a webinar or other phone-based presentation. The natural tendency is to sit at your desk since the audience isn’t watching. True, but the wrong move nonetheless. Standing up and “presenting” your comments gives your voice more energy, which translates to a better phone-based talk. Bonus tip: don’t speak in the same volume you normally would for a phone conversation. Instead, over-emote since the phone dampens your delivery style. Delivering your message in this manner creates a much more engaging audience experience.

    9. Since presentation mistakes are embarrassing when they’re noticed, point them out and have fun with them.

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    Some speaking mistakes are small and go unnoticed. Others (the computer or projector fails, a video doesn’t play) are apparent to the audience. Rather than dreading them, here are two things to do. First, anticipate what might go wrong and have a funny (ideally self-deprecating) comment to share for each one. Secondly, have a backup plan for each of the potential disasters. When you handle presentation adversity with a laugh and a quick recovery, you’ll win an audience over even faster than by delivering a seamless speech.

    10. If you don’t like the sound of your voice, record it and listen to it over and over.

    The single best investment I’ve made as a speaker has been a digital audio recorder to capture every presentation I do. While it can be tough to listen to yourself if you’re uncomfortable speaking, the gaffes you’ll hear quickly pinpoint areas to improve your skills. Another advantage? Next time you’re speaking on the same topic, you can review your previous presentation while rehearsing to remind yourself of what parts worked best and effective ad-libs that weren’t planned in your original remarks.

    11. Deal with your anxieties about audience reactions by rewarding them for immediately sharing opinions.

    While most conferences survey attendees, it’s often weeks later, and speakers frequently never receive results. That’s why the second best investment you can make in becoming a better presenter is creating your own simple evaluation form. Offer audience members a chance to win a book or give-away relevant to your presentation for sharing one thing they liked, didn’t like, found interesting, and would recommend about your talk. These four points from each presentation provide incredible feedback and reactions you never could have anticipated. The total cost of the books I’ve given away has paled in comparison to the improvement opportunities this strategy has yielded – especially from things people didn’t like.

    There you have it. If you don’t enjoy speaking, these eleven paradoxes may seem very unnatural, but using them to your advantage will allow you to make dramatic improvements in your abilities as a public communicator!

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    Last Updated on April 11, 2019

    How to Improve Communication Skills for Workplace Success

    How to Improve Communication Skills for Workplace Success

    Possessing strong communication skills will help you in every phase of your life. This is especially true in the workplace.

    I have personally worked with several leaders who were masters of communication. A few were wonderful speakers who could tell a great story and get everyone in the room engaged. Those of us in attendance would walk away feeling inspired and eager to help with what came next. Others were very skilled at sharing a clear direction and job expectations.

    I knew exactly what was expected of me and how to achieve my goals. This was the foundation of an energized and vibrant role I was in. What I have found is strong communication skills are incredibly helpful and sometimes critical in how well we perform at work.

    Here we will take a look at how to improve communication skills for workplace success.

    How Communication Skills Help Your Success

    Strong communication skills pave the way for success in many ways. Let’s look at a few of the big ones.

    Create a Positive Experience

    Here are two examples of how well developed communication skills helps create a positive experience:

    When I first moved to the city I now live in, I began a job search. Prior to my first live interview, I was told an address to go to. Upon arriving at the address provided, I drove around and around attempting to find the location. After 15 minutes of circling and looking for the address, I finally grabbed a parking spot and set out on foot.

    What I discovered was the address was actually down an alley and only had the number over the door. No sign for the actual company. The person that gave me those very unclear directions provided a bad experience for me.

    Had they communicated the directions to get there in a clear manner, my experience would have been much better. Instead the entire experience started off poorly and colored the entire meeting.

    As a recruiter, I frequently provide potential candidates with information about a job I’m speaking to them about. In order to do this, I also provide a picture of the overall company, the group they might be joining, and how their role fits in and impacts the entire company.

    Time and time again I have been told by candidates that I have provided the clearest picture of a company and role they have ever heard. They have a positive experience when I clearly communicate to them. Even when the position does not work out for them, often times they will want to stay in touch with me due to the open communication and beneficial experience they had during the interviewing process.

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    Strong communication skills will provide a positive experience in virtually any interaction you have with someone.

    Help Leadership Skills

    It’s certainly a skill all its own to be able to lead others.

    Being a mentor and guiding others towards success is a major hallmark of great leaders. Another characteristic of effective leaders is the ability to communicate clearly.

    As I referenced above, having a leader who can plainly articulate the company’s mission and direction goes a really long way towards being the Captain of the boat that others want to follow. It’s like saying “here’s our destination and this is how we are going to get there” in a way that everyone can get on board with.

    Another critical component of everyone helping to sail the boat in the right direction is knowing what your portion is all about. How are you helping the boat move towards its destination in the manner than is consistent with the leaders’ vision?

    If you have a boss or a manager that can show you what it takes for not only you to be successful, but also how your performance helps the company’s success then you’ve got a winner. A boss with superior communication skills.

    Build Better Teams

    Most of us work in teams of some sort or another. During the course of my career, I have led teams up to 80 and also been an individual contributor.

    In my individual contributor roles, I have been part of a larger team. Even if you are in business for yourself, you have to interact with others in one manner or another.

    If you have strong communication skills, it helps to build better teams. This is true whether you are in an IT department with 100 other fellow programmers or if you own your own business and have customers or vendors you communicate with.

    When you showcase your robust ability to communicate well with others while interacting with them, you are building a better team.

    Now let’s jump in to how to improve communication skills to help you pave the way for your workplace success.

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    How to Improve Communication Skills for Workplace Success

    There are many tips, tricks, and techniques to improve communication skills. I don’t want to overwhelm you with too much information, so let’s focus on the things that will provide the biggest return on your time investment.

    Most of these tips will be fairly easy to become aware of but will take time and effort to implement. So let’s go!

    1. Listen

    Ever heard the saying you have two ears and one mouth for a reason? If you haven’t, then here’s the reason:

    Being a good listener is half the equation to being a good communicator.

    People who have the ability to really listen to someone can then actually answer questions in a meaningful way. If you don’t make the effort to actively listen, then you are really doing yourself and the other person a disservice in the communication department.

    Know that person who is chomping at the bit to open his or her mouth the second you stop talking? Don’t be that person. They haven’t listened to at least 1/2 of what you’ve said. Therefore the words that spill out of their mouth are going to be about 1/2 relevant to what you just said.

    Listen to someone completely and be comfortable with short periods of silence. Work on your listening skills first and foremost.

    2. Know Your Audience

    Knowing your audience is another critical component to having strong communication skills. The way you interact with your manager should be different than how you interact with your kids. This isn’t to say you need to be a different person with everyone you interact with. Far from it.

    Here is a good way to think about it:

    Imagine using your the same choice of words and body language you use with your spouse while interacting with your boss. That puts things in a graphic light!

    You want to ensure you are using the type of communication most relevant to your audience.

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    3. Minimize

    I have lunch with a business associate about 3 times a year. We’ve been talking for several years now about putting a business deal together.

    He is one of those people that simply overwhelms others with a lot of words. Sometimes when I ask him a question, I get buried beneath such an avalanche of words that I’m more confused than when I asked the question. Needless to say this is most likely a large portion of why we never put the deal together.

    Don’t be like my lunch business associate. The goal of talking to or communicating with someone is to share actual information. The goal is not to confuse someone, it’s to provide clarity in many cases.

    State what needs to be stated as succinctly as possible. That doesn’t mean you can’t have some pleasant conversation about the weather too.

    The point is to not create such an onslaught of words and information that the other person walks away more confused than when they started.

    4. Over Communicate

    So this probably sounds completely counter intuitive to what I just wrote about minimizing your communication. It seems like it might be but it’s not.

    What I mean by over communicating is ensuring that the other person understands the important parts of what you are sharing with them. This can be done simply yet effectively. Here’s a good example:

    Most companies have open enrollment for benefits for the employees in the fall. The company I work for has open enrollment from November 1 to 15. The benefits department will send out a communication to all employees around October 1st, letting them know open enrollment is right around the corner and any major changes that year. There’s also a phone number and email for people to contact them with any questions.

    Two weeks later, we all get a follow up email with basically the same information. We get a 3rd communication the week before open enrollment and another one 1 day before it starts.

    Finally we get 2 emails during enrollment reminding us when open enrollment ends.

    There’s minimal information, it’s more of a reminder. This is effective over communication.

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    5. Body Language

    The final critical component to how to improve communication skills for workplace success is body language. This is something most of us have heard about before but, a reminder is probably a good idea.

    When I am in a meeting with someone I am comfortable with, I tend to kind of slouch down in my chair and cross my arms. When I catch myself doing this, I sit up straight and uncross my arms. I remember that crossing arms can many times be interpreted as a sign of disagreement or conflict.

    In general, the best rule of thumb is to work towards having open body language whenever possible at work. This means relaxing your posture, not crossing your arms, and looking people in the eye when speaking with them.

    When you are speaking in front of others, stand up straight and speak in a clear voice. This will convey confidence in your words.

    Conclusion

    Possessing strong communication skills will help you in many facets of your life and most certainly in the workplace.

    Good communication helps create better teams, positive experiences with those we interact with, and are critical for leadership.

    There are numerous tactics and techniques to be used to improve communication skills. Here we’ve reviewed how to improve communication skills for workplace success.

    Now go communicate your way to success.

    More Resources About Effective Communication

    Featured photo credit: HIVAN ARVIZU via unsplash.com

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