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Why Every Successful Person Thrives on Negative Feedback

Why Every Successful Person Thrives on Negative Feedback

Have you ever made a mistake that could have been avoided if only you’d listened to someone else? We’ve all done it. Even large corporations mess up from time to time.

Take the cautionary tale of Facebook Home. Launched in April 2013, Facebook Home was billed as an application that would change the “look and feel” of a user’s phone. Specifically, it was designed as an app that would transform a user’s default phone screen into a Facebook wrapper. The idea was that users would be able to interact with Facebook any time without having to log in to an app.[1]

    Unfortunately, the app’s creators didn’t recognise that Android phones make extensive use of folders, widgets, and other components that the Facebook team overlooked.

    On the face of it, this seems surprising. You’d be forgiven for thinking that Facebook would have the technical knowledge required to build an app that works for Android. Yet, according to one theory, the team made an embarrassing error that proved to be their undoing. They focused on what would work for devices running iOS, not Android, simply because the team personally used iPhones.[2] Their perception was skewed in one direction only, meaning they overlooked the needs of many customers.

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    Getting feedback isn’t always fun, but is vital

    What could have averted the Facebook Home calamity? Two things would have made all the difference. First, regular testing across iOS and Android systems would have identified problems. Second, Facebook should have collected customer feedback as they developed the app.

    However, humans often have an innate aversion to criticism. We don’t like to be wrong, and even if criticism is constructive, we can experience it as a personal attack. In fact, our fear of criticism can lead us to blame external forces and other people for our mistakes. In other words, we make external attributions. We would rather blame luck, other people’s errors, and circumstances beyond our control rather than face the fact that we have made a mistake.

        In some cases, people become so closed off to outside input that they no longer consider anyone else’s perspective.[3] This often happens to leaders who have already enjoyed a degree of success, and have become overconfident as a result. Their power means that they can shut everyone else down, and fire people who don’t agree with their opinions and decisions. They reject other people’s feedback, and refuse to take criticism on board. This trap is called the Hubris Trap. It may be the biggest, most dangerous obstacle to effective leadership. [4]

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        The cost of avoiding criticism

          Someone who avoids criticism because they want to maintain their self-image as someone who is right risks stunting their personal and professional growth. When we deny personal responsibility and instead blame external factors for our failures, we are letting ourselves off the hook. If you don’t believe that your success lies within your own hands, you won’t be so inclined to put in the effort required to make your projects successful.

          If you don’t seek out criticism and feedback, your product or service is at risk of failure. Even if the product is of high quality, it will never be profitable if no one wants to buy it. It is possible to spend months or years developing a new product, only to see it flop because it has no audience. The consequences can be disastrous.

          Take Facebook Home as an example. Originally, Facebook had planned to charge users $99 for a two-year subscription, but due to a lack of demand, this price dropped to just $0.99 within a few weeks of its release. The company also had to restructure their company. In short, the Facebook Home team made a mistake that cost the company a considerable amount of money and effort.[5]

          Take criticism like an expert

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            Truly successful people know how to accept criticism without taking it as a personal attack. Their self-confidence means that they are comfortable evaluating feedback from others, and deciding whether to act on it. They do this without falling into the trap of assuming that a single negative experience or failure means that they themselves are beyond redemption.

            Get used to anticipating negative feedback

            There will always be someone out there who doesn’t like your work or your approach. The sooner you can get used to the idea that everyone is subjected to criticism and that it’s possible to be criticised and keep your self-esteem intact at the same time, the happier you will be. It’s OK to fail! Give yourself permission to get things wrong every now and then.

            Keeping your ego in check is difficult, but taking an objective look at a piece of criticism or feedback will benefit you in the long run. After all, how will you know where to begin improving yourself or your work otherwise? If you think about it, criticism is useful because it gives you actionable points. For example, “You did so well!” is less helpful than “Your presentation was good, but your speaking voice was a little too high.”

            Be aware though, some criticism is unhelpful. Check out this guide to help you decide whether someone’s feedback is sensible.

            Get feedback quickly

            You should aim to get feedback on your work and ideas as soon as possible. The sooner you get feedback, the sooner you can put things right! The Facebook Home team received feedback, but only after the product was launched. By then, it was too late. Just think of how much money, time and embarrassment they could have saved if they had asked their audience to trial the product before launching it.

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              There isn’t a successful person alive who hasn’t been on the receiving end of criticism at some point. If you are going to commit yourself to a project or business venture, you need to be prepared for negative feedback. However, as long as you know how to accept it, criticism needn’t hold you back. In fact, it can be the best gift you ever get!

              Featured photo credit: Freepik via freepik.com

              Reference

              More by this author

              Leon Ho

              Founder & CEO of Lifehack

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              Last Updated on May 23, 2019

              Ditch Work Life Balance and Embrace Work Life Harmony

              Ditch Work Life Balance and Embrace Work Life Harmony

              How do you usually go about your day?

              Do you wake up in the morning, get ready for work, and then spend the whole day looking forward to being at home and unwinding?

              We often hear about work life balance – having a good balance between work and personal time. Whilst this may sound like a smart idea, it can also imply that we should dedicate at least half of our time to work–and sacrifice time for our “personal life”.

              To me, that seems…off balance. Because, the truth is, it’s nearly impossible to split your time equally between the two. And, you may end up stressing out if you’re not able to meet that expectation of balance.

              Instead, why not think of having work life harmony instead?

              With this mindset, you can actually integrate work into your life in a way that feels more complete. This way, you don’t need to view work and having personal time as separate.

              So, how do you achieve work life harmony?

              Work Life Harmony Explained

              The difference between work life balance and work life harmony is pretty simple. With the former, there is an implication that you have to sacrifice your “life” for work. But, this is the worst way to go about things! How can you truly be at peace in life if you dread 8 hours of your day?

              Work life harmony on the other hand, allows your work to be a part of your life. This means that you can choose to be happy both at home, and at work! Work no longer needs to be seen as the ‘bad’ or un-fun activity.

              Having work life harmony also ensures you’re truly present in whatever place you find yourself.

              Just take a look at Jeff Bezos, CEO of Amazon for example.

              He uses a non traditional approach to work by making time for breakfast every morning with his family, doesn’t set his alarm before going to bed, schedules surprisingly few meetings, and still puts aside a few minutes every day to wash his own dishes.

              He believes that all his staff should stop trying to achieve a ‘balance’ in their work and personal lives as that implies a trade off. Instead, he envisions a more holistic relationship between the two.

              As the world’s richest man, he must be doing something right!

              Rethink Time Management

              Now, when we think of striking a balance, we usually associate it with time, don’t we? How much time are we spending at work versus how much time are we spending in our personal lives?Are we taking enough time to be with our loved ones, to do meaningful activities with others or even for ourselves, or are we just dedicating all our time to work?

              This is the so-called-balance that many struggle with.

              With work life harmony, we learn to rethink time management. By re-assessing how you manage your time, you’ll have a lot more of it. It’s incredible how much time can get wasted over the period of a day–especially when you’re not accurately tracking it.

              Unfortunately, unless you’re consciously making an effort, your brain is not always the best at making accurate judgement calls when it comes to prioritizing. It tends to have a bias towards short term benefits and short term costs.

              As there are often many more options our brains link to short term benefit; when you’re trying to focus on a task that gives you a long term benefit, that task usually becomes low priority. This is otherwise known as Priority Chaos.

              In order to overcome this and be in better control of your time, identify the tasks that need the most focus to get accomplished. If it’s a big task, then it’s good to break it down into smaller bite-sized actions that will provide you with a clearer short term benefit.

              When setting up tasks, give yourself a time limit. The brain has a bias towards short term benefits, and your attention span is limited, so if your tasks are going to take ages to complete, you’ll end up losing focus… and wasting time.

              Once you have all your tasks written down, it’s time to prioritize them. Since you have a time limit, your focus should be on the top priority tasks. By doing this, you will already be able to get more done in less time at work!

              Have Passion for What You Do

              Managing your time is important in achieving that work life harmony. But, perhaps of greater importance, is loving what you do in life. One of the most effective ways to achieve a work life harmony is to really enjoy, or find a purpose, in what you do for a living. Even though everyone isn’t always lucky enough to find a position that pays them for pursuing their passion, you can strive to find meaning in what you are already doing, or pursue something new entirely!

              For example, say you work at an office that sells paper. While many people wouldn’t consider this a world changing pursuit, I beg to differ. Think of all the individuals in the world that rely on paper. From creative types to quantum physics experts, your role at your workplace brings incredible value to many many people all over the world. You will have, without a doubt, helped bring a new idea into existence. Several new ideas to be precise.

              So have a think about what you’re doing now. Is it something that allows you to embrace your passion?

              Or perhaps you might not even know what it is that you love or enjoy doing. Why not explore and reflect on what gives you joy and contentment? Is there an area or industry that you could see yourself exploring to experience that fulfillment?

              Can you find a deeper purpose in what you’re already doing?

              When you’re able to find meaning in your work, you’re that much closer to achieving work life harmony.

              Don’t Be Intimidated By Obstacles and Limitations

              Creating work life harmony is also about understanding yourself–which includes your limitations and past obstacles–as this allows you to become more resilient.

              If you never had to experience struggles, challenges or setbacks, then you would never be forced to adapt and mature. So in theory, having to face obstacles in life is actually quite necessary.

              Most of us think of setbacks and obstacles as negative. Though, if you’re able to maintain an optimistic attitude, you’ll almost always have a higher chance of success of overcoming those obstacles to reach your eventual goal.

              Your attitude towards setbacks will define the outcome of whether you rise from the challenge or remain stuck in it. So, in order to achieve work life harmony, it’s important to have a resilient attitude as challenges will always come your way–especially when you strive to integrate work into your life, and not a separate or dominant part of life.

              Delegate When You Need To

              Of course, when you want to increase productivity and minimize the time or effort spent, a great way to do so is to delegate!

              If you spend a lot of time doing tasks on your own that could be delegated to others (whether at work or at home) you’re losing a lot of precious free time that could otherwise be spent elsewhere.

              At the end of the day, we all have a limited amount of time. So we should all be striving to create a harmonious work and living situation where we can find meaning in all that we do.

              While an overall goal may be meaningful, not all of the milestones or tasks needed to get there may be meaningful. That’s because we have our strengths and weaknesses, likes and dislikes. Not every task is going to be enjoyable or easy to complete. That’s where delegation comes in.

              Delegation simply allows you to leverage time from an external source, thus giving you opportunities to increase your own quality of time. Keep in mind that delegation should be done with deliberate attention, otherwise you may end up over relying on others.

              If you find that you’re running into the problem of over delegating, then it may be time to re-evaluate your motivation for doing whatever it is that you’re doing.

              Embrace the Circle and Become Happier and More Productive

              Living in harmony is about feeling good about the ways in which you spend your time, despite how busy you may be.Your switch from work mode to a more personal mode should be effortless. It’s about integrating your personal life and the things you love into your busy work life!

              It all begins with the shift in perspective. Understanding what your passions are, and learning to be resilient, before taking a different approach to the way you manage your time and everyday tasks.

              These are steps that you can start taking to move away from balance to harmony. 

              Featured photo credit: Photo by Marten Bjork on Unsplash via unsplash.com

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