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How to Thrive in Chaos

How to Thrive in Chaos

John F. Kennedy once remarked,

Victory has a thousand fathers, but defeat is an orphan.

H. William Dettmer used this quote in an interesting way – commenting,

“In business, successes are usually trumpeted, while failures are normally buried in obscurity. Consequently, it may be difficult to find practitioners willing to advertise that we failed to achieve positive results with – insert name of your chosen methodology of the month.”

Dettmer used this to point out how we blindly use popular management tools and techniques in problem-solving. The problem is that we might be using a technique ill-suited for the environment we are in. So, how can we identify our environment in order to apply the right tool? One way to do this is to use the Cynefin framework.

A Sense-Making Framework

    Developed by Dave Snowden (not Edward Snowden!), the Cynefin framework is a conceptual way to assist decision makers in making decisions. The word Cynefin (pronounced KUN-iv-in) is a Welsh word for habitat. Dettmer informs us that it is a way to help us visualize and understand how systems operate within a variety of domains. Let’s take a look at how he describes this framework.[1]

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    The external environment describes a continuum from ordered to unordered. The continuum is further divided into general contexts, or domains. It is a sense-making framework helping us make and understand where a system exists among the domains. It helps us identify the correct tools, approaches, processes, and methods that are likely to work in a given domain.

    It is not intended to categorize as most categorization matrices imply some value judgement about which cell is better. No one cell is more valuable than the other.

    Five Domains of the Cynefin Framework

      The Cynefin framework is essentially five domains, where four are associated with environmental factors or systems – the fifth domain touches the other four.

      1. Simple
      2. Complicated
      3. Complex
      4. Chaotic
      5. Disorder

      We can use this framework to identify the state of our knowledge and the state of available information. Another way to look at this is by identifying the state of what is certain to what is uncertain. An understanding of this will assist us in determining which domain we exist in as an organization.

      1. Simple

      In the Simple domain, systems are stable and we can see clearly the cause-and-effect relationship. Little uncertainty exists in this domain and we are able to make decisions by simply categorizing things.

      State of Knowledge and Information:

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      • The information is available and we have it.
      • As an organization, we have asked questions and have found the right answers.
      • The “right” answer is easy to identify.

      Example of this domain:

      • Government departments

      Tools to use in this domain:

      • Typical top down command and control system where employees follow a simple standard operating procedure.

      2. Complicated

      This is the domain of experts. In the Complicated domain you will find that there is no single “right” answer. Dettmer informs us that the philosophy of continuous process improvement is rooted in this domain.

      State of Knowledge and Information:

      • We know the information we need, but we don’t have the answers.
      • We have asked but have not received an answer.

      Example of this domain:

      • Auto-manufacturing

      Tools to use in this domain:

      3. Complex

      The best way to determine if you have a Complex or Complicated system is to figure out if you have an emergent or complex adaptive system. Dettmer points out that a complex system will have large numbers of components or agents interacting (as well as learning and adapting).

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      State of Knowledge and Information:

      • The information we need is out there somewhere, but we don’t know what we’re looking for.
      • We have not asked, but the answer is out there.

      Examples of this domain:

      • Stock Market, Insect Colony, Insurgency

      Tools to use in this domain:

      4. Chaotic

      This is the realm of the unknown. Here you will find that possessing an understanding of cause-and-effect is almost useless. Dettmer informs us that the recipe for disaster is to wait for patterns to emerge (thus failing to act). In this domain, decisions must be made with no time for reflection. This is also the domain for “moonshot thinkers” and for those who seek to completely destroy (not in a negative way) or change a system or organization.

      State of Knowledge and Information:

      • We don’t know what we don’t know.
      • We have not asked because we don’t know what to ask.

      Example of this domain:

      • Attacks of September 11, 2001

      Tools to use in this domain:

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      5. Disorder

      The fifth domain is Disorder – which touches every other domain. This is the realm of the unknown. An organization can slip into this domain at any point in time and from any domain. It is also extremely difficult at times to recognize if you are in this domain. Dettmer provides the following advice if you find your organization has slipped into this domain,

      “The way out of this realm is to break down the situation into constituent parts and assign each to one of the other realms. Leaders can then make decisions and intervene in contextually appropriate ways.”

      Flow of Ideas

        Dave Snowden, developer of the Cynefin framework, discusses the dynamics an organization goes through within his framework and provides the following advice. [2]

        • To enable the partially constrained flow of ideas, we need to ensure there is good connectivity within the organization, but without central control. Leaders need to stand above the system but not engage with it.
        • As coherence starts to clump, we then shift by recognizing the structure and process of our organization.
        • A pattern of destruction to enable rebirth should be built into your system. After a period of time we should break up the formal group allowing a new knowledge to be created. We should break all links allowing new links to form.

        This last point is the one that struck me the most. I thrive in chaos and love to create new things. When I see destruction, I see it as a good thing. I see it as a paradigm shift and a way to bring forth something radically new.

        This brings to mind a couple examples that could use complete destruction, thus bringing about a paradigm shift in the way we think about them. The first one is that of climate change. The second is a topic I write about extensively – the foster care system. We need to completely destroy how we think about the two and how we operate within them.

        Lastly, I will leave you with Albert Einstein ‘s advice,

        We shall need a substantially new way of thinking if humanity is to survive.

        Featured photo credit: By Akshat Rathi via qz.com

        Reference

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        Dr. Jamie Schwandt

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        Last Updated on March 19, 2019

        How to Ask for Help When You Need It Most

        How to Ask for Help When You Need It Most

        Nod your head if you’ve ever had to ask for help at work, at home or anywhere else. Now, nod again if you’ve ever felt shy or silly when doing so.

        I’m sure some of you reading would have nodded twice!

        Whether it’s not knowing the answer to a question in class and looking around to see if your classmates knew, getting stuck on a project at work and needing to get additional input from colleagues, or just being in a new city and needing help with directions, we’ve all been down this road before.

        We may not know what to do, and clearly would benefit with some help, yet we won’t–or are afraid to–ask for help. We either very reluctantly do so eventually, or decide to suffer in silence altogether.

        Why Are We so Afraid of Asking for Help?

        So what stops us from seeking the help that we need? Sometimes it might be that we fear requesting assistance as we don’t want to seem weak, needy or incompetent in front of strangers, our peers or superiors.

        Especially if you’re in a competitive work environment, there is an understandable fear that if you let your guard down, this information about you not knowing will be used against you. If you’re too open about asking for help, people may start associating you as the leech who’s always relying on someone, and you’ll start to appear incapable in front of your peers. And as much as you would like to play a fair and just game, the reality is that not everyone thinks that way. There will be overly aggressive individuals out there who will gladly walk over you to get to the top in their career.

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        Not to mention, your reputation is at stake. If word got out that you had to seek help of some form, you’ll feel embarrassed or perhaps insecure. You might feel less confident about your abilities and worry about what others think of you. You’re afraid to attract that kind of attention at work.

        Unfortunately, we all have a natural tendency to judge ourselves harshly–often thinking of situations much worse than they actually are in reality. As a result, we also miss out on a lot of potential knowledge or help. If only we were able to see past all that self imposed negativity! Or, at least learn how to manage such situations in a more confident manner.

        Meet Paul

        I have a friend by the name of Paul who runs his own company. He started at a young age and is already a very successful business man at age 40.

        When I ask Paul to name something he does to stay focused and on track in life, he tells me that he has a life coach. He has regular monthly sessions with a life coach who helps him through different aspects of his life.

        “It almost sounds like a counseling session”, I told Paul.

        He simply replied, “Yes.”, with a smile.

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        To Paul, the purpose of having a life coach is to give him perspective and to call out on areas of his life that he may have missed out on or neglected.

        He see’s having a life coach as a benefit to his success, and not as a sign of weakness.

        We’re Seeing It All Wrong

        This got me thinking. Many of us automatically assume that going for counseling, taking self help courses, or seeing a life coach means that something unpleasant has happened or is happening in your life. The word help is regarded as a negative.

        But the truth is, if we can turn “help” around to see it as a positive act, then going for any of the above would actually be an empowering act.

        You need not be in some dire state to seek change. You also don’t have to be at some terrible dead-end or crossroad in life only to seek help. It may just be that you’re wanting to better improve your wellbeing, or to go through some self development to become a better you.

        Everyone goes through periods of change in their lives. Whether it’s naturally occurring, or a ‘forced’ change, it’s always meant to improve our well being, and allow us to become better versions of ourselves. But we can’t always make or go through change alone, and that is completely normal. So we should embrace that fact and know that seeking help from someone or somewhere is a perfectly normal thing to do, and not something to be ashamed of.

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        Help Is Not a Form of Weakness 

        In Paul’s case, having a life coach helps give him an extra set of eyes so that he can envision his life and plans much clearer.

        As a busy working professional, he has many responsibilities to attend to alongside being a father and husband. In order not to burn out or lose sight of his goals, Paul’s life coach acts as a reminder and offers him new insights to problems or situations that Paul may find himself in.

        This is applicable to any form of help and not limited to what a life coach can bring to the table. Research has proven that having a support system has many positive benefits, such as higher levels of well-being, better coping skills and a longer and healthier life.

        If this isn’t enough to convince you, even the most successful people like Richard Branson and Warren Buffet require asking for help and have other people advise them.

        Take athletes for an example. Behind every successful athlete, or any athlete for that matter, is a coach. He or she is there to train and guide them on their path to greatness. Coaches have the ability to point out blind spots and play on the athlete’s strengths. The athlete focuses on a current or specific training routine, but the coach already has a bigger plan mapped out and that one training routine that the athlete is focusing on, is but one of many more training routines that will eventually lead to the athlete succeeding and outperforming. Without the coach’s vision to map that out and guide the athlete, the athlete will be training blindly, and not maximising his efforts.

        Seeking Help Is Strength

        By taking an active step in seeking help or advice, you’re actually taking control of your life, and not letting external circumstances (such as what people think) affect how you behave and perform. It is courageous to accept your weaknesses!

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        So if you’re at a point in life where you’re wanting some change to happen, or feel stuck in a rut, it’s time to turn your weakness into strength by seeking help.

        Here at Lifehack, we’re committed to your personal development. We want to be your transformational coach, to pull you out of that rut so you can be up and going again. Even if you’re not feeling stuck or at a crossroad, there is always more that you can do to improve and upgrade your life.

        Want to learn how to save more time than wasting it? Or how to find out what you should be focusing on at present? Perhaps you just simply want to learn how to ignite that spark of motivation within you again to either pursue new interests or to continue pushing ahead with existing goals.

        Learning never ends. So no matter your age, we’re here to guide you towards becoming a better you.

        If you’re keen to take that step towards becoming a better you, begin a journey of transformation with us here!

        As we guide you through important lessons and Cornerstone Skills that will significantly change your life, you will live the life you’ve always wanted!

        Featured photo credit: Andre Maliik via unsplash.com

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