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How to Thrive in Chaos

How to Thrive in Chaos

John F. Kennedy once remarked,

Victory has a thousand fathers, but defeat is an orphan.

H. William Dettmer used this quote in an interesting way – commenting,

“In business, successes are usually trumpeted, while failures are normally buried in obscurity. Consequently, it may be difficult to find practitioners willing to advertise that we failed to achieve positive results with – insert name of your chosen methodology of the month.”

Dettmer used this to point out how we blindly use popular management tools and techniques in problem-solving. The problem is that we might be using a technique ill-suited for the environment we are in. So, how can we identify our environment in order to apply the right tool? One way to do this is to use the Cynefin framework.

A Sense-Making Framework

    Developed by Dave Snowden (not Edward Snowden!), the Cynefin framework is a conceptual way to assist decision makers in making decisions. The word Cynefin (pronounced KUN-iv-in) is a Welsh word for habitat. Dettmer informs us that it is a way to help us visualize and understand how systems operate within a variety of domains. Let’s take a look at how he describes this framework.[1]

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    The external environment describes a continuum from ordered to unordered. The continuum is further divided into general contexts, or domains. It is a sense-making framework helping us make and understand where a system exists among the domains. It helps us identify the correct tools, approaches, processes, and methods that are likely to work in a given domain.

    It is not intended to categorize as most categorization matrices imply some value judgement about which cell is better. No one cell is more valuable than the other.

    Five Domains of the Cynefin Framework

      The Cynefin framework is essentially five domains, where four are associated with environmental factors or systems – the fifth domain touches the other four.

      1. Simple
      2. Complicated
      3. Complex
      4. Chaotic
      5. Disorder

      We can use this framework to identify the state of our knowledge and the state of available information. Another way to look at this is by identifying the state of what is certain to what is uncertain. An understanding of this will assist us in determining which domain we exist in as an organization.

      1. Simple

      In the Simple domain, systems are stable and we can see clearly the cause-and-effect relationship. Little uncertainty exists in this domain and we are able to make decisions by simply categorizing things.

      State of Knowledge and Information:

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      • The information is available and we have it.
      • As an organization, we have asked questions and have found the right answers.
      • The “right” answer is easy to identify.

      Example of this domain:

      • Government departments

      Tools to use in this domain:

      • Typical top down command and control system where employees follow a simple standard operating procedure.

      2. Complicated

      This is the domain of experts. In the Complicated domain you will find that there is no single “right” answer. Dettmer informs us that the philosophy of continuous process improvement is rooted in this domain.

      State of Knowledge and Information:

      • We know the information we need, but we don’t have the answers.
      • We have asked but have not received an answer.

      Example of this domain:

      • Auto-manufacturing

      Tools to use in this domain:

      3. Complex

      The best way to determine if you have a Complex or Complicated system is to figure out if you have an emergent or complex adaptive system. Dettmer points out that a complex system will have large numbers of components or agents interacting (as well as learning and adapting).

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      State of Knowledge and Information:

      • The information we need is out there somewhere, but we don’t know what we’re looking for.
      • We have not asked, but the answer is out there.

      Examples of this domain:

      • Stock Market, Insect Colony, Insurgency

      Tools to use in this domain:

      4. Chaotic

      This is the realm of the unknown. Here you will find that possessing an understanding of cause-and-effect is almost useless. Dettmer informs us that the recipe for disaster is to wait for patterns to emerge (thus failing to act). In this domain, decisions must be made with no time for reflection. This is also the domain for “moonshot thinkers” and for those who seek to completely destroy (not in a negative way) or change a system or organization.

      State of Knowledge and Information:

      • We don’t know what we don’t know.
      • We have not asked because we don’t know what to ask.

      Example of this domain:

      • Attacks of September 11, 2001

      Tools to use in this domain:

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      5. Disorder

      The fifth domain is Disorder – which touches every other domain. This is the realm of the unknown. An organization can slip into this domain at any point in time and from any domain. It is also extremely difficult at times to recognize if you are in this domain. Dettmer provides the following advice if you find your organization has slipped into this domain,

      “The way out of this realm is to break down the situation into constituent parts and assign each to one of the other realms. Leaders can then make decisions and intervene in contextually appropriate ways.”

      Flow of Ideas

        Dave Snowden, developer of the Cynefin framework, discusses the dynamics an organization goes through within his framework and provides the following advice. [2]

        • To enable the partially constrained flow of ideas, we need to ensure there is good connectivity within the organization, but without central control. Leaders need to stand above the system but not engage with it.
        • As coherence starts to clump, we then shift by recognizing the structure and process of our organization.
        • A pattern of destruction to enable rebirth should be built into your system. After a period of time we should break up the formal group allowing a new knowledge to be created. We should break all links allowing new links to form.

        This last point is the one that struck me the most. I thrive in chaos and love to create new things. When I see destruction, I see it as a good thing. I see it as a paradigm shift and a way to bring forth something radically new.

        This brings to mind a couple examples that could use complete destruction, thus bringing about a paradigm shift in the way we think about them. The first one is that of climate change. The second is a topic I write about extensively – the foster care system. We need to completely destroy how we think about the two and how we operate within them.

        Lastly, I will leave you with Albert Einstein ‘s advice,

        We shall need a substantially new way of thinking if humanity is to survive.

        Featured photo credit: By Akshat Rathi via qz.com

        Reference

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        Dr. Jamie Schwandt

        Lean Six Sigma Master Black Belt & Red Team Critical Thinker

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        Last Updated on April 7, 2020

        The Secret to Success Is Failure

        The Secret to Success Is Failure

        You see a job that you’d love to do; and, you decide to go for it.

        You submit your application, and then are pleased to find a few days later that you’re invited for an interview. This goes well, and you begin to have quiet optimism that a job offer will be coming your way soon…

        It doesn’t.

        Instead, you receive a letter saying thank you — but, they’ve decided to go with another candidate.

        At this point, you could allow yourself to feel defeated, sad, and perhaps even a little angry. These are normal responses to bad news. Yet, it’s not wise to let them fester and disrupt your goals. Successful people don’t let failures kill their dreams.

        Sure, they might temporarily feel deflated. But, very quickly, they pick themselves back up again and begin planning their next steps towards success.

        How about you? Do you currently feel embarrassed or guilty about failing?

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        Don’t worry if you do, as most of us have been programmed since childhood to see failure as a bad thing. Yet, as I’m going to show you in the next few minutes, this programming is dead wrong — failure is actually an essential part of success.

        Don’t Be Tempted by Perfection

        The first thing I want you to think about is this:

        Resisting failure is, at its core, seeking perfection. And, perfection doesn’t exist.

        That’s why perfectionists are also likely to be chronic procrastinators.

        As Psychology Today noted in their article Pitfalls of Perfectionism, people who constantly seek for perfection stop themselves from engaging in challenging experiences.[1] That’s because these perfectionists are less creative and innovative than the average person — plus they’re less likely to take risks. Add these factors together, and you have someone who is overly focused on their own performance and is always quick to defend themselves. Unfortunately, these traits prevent them from having the necessary focus when it comes to learning new tasks.

        Let me be clear: Striving for perfection is not the same as striving for excellence.

        The former is a fool’s quest for the unattainable; while the latter is really just about doing our very best (which we can all obtain).

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        And, there’s another problem that perfectionists have to deal with. Namely, when they fail to reach their ideal, they feel dejected and defeated. And — as you can imagine — repeat this often enough, and these people can end up feeling bitter and depressed about their lives.

        So, forget about seeking perfection, and instead, focus on always doing your very best.

        Why Failure Is Good

        I recently came across a Forbes article Failing Your Way To Success: Why Failure Is A Crucial Ingredient For Success[2] that helped explain why most people are opposed to failure.

        The article referenced the work of two world-renowned psychologists (Daniel Kahneman and Amos Tversky), who were awarded a Nobel Prize for their work. They discovered something very interesting: the effect of a loss is twice as great as the gain from a win.

        Have you ever thought about that before?

        What it means is that failure has a far greater negative impact on us than the positive impact of an equivalent win. It’s no wonder then that most people are afraid to fail.

        And, here’s where it gets interesting…

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        Amazon (which along with Apple, Facebook and Google, is considered one of the Big Four technology companies) has a culture that is tolerant of failure. And Jeff Bezos — Amazon’s founder and CEO — believes that this culture is one of the main reasons for the company’s big achievements over the last 25 years. In a letter to shareholders, he said:

        “Failure comes part and parcel with invention. It’s not optional. We understand that and believe in failing early and iterating until we get it right.” 

        The truth is, failure can open up a world of exciting opportunities for you.

        How does it do this?

        By constantly showing you new avenues to travel on. And, by helping you learn from your mistakes — so you can be better next time around. It also helps you identify what’s not working for your life, and what is.

        So instead of seeing something as detrimental to success, you should see it as a tool FOR success. A tool that will help you to continually refine your journey in life.

        If you still need some convincing that the secret to success is failure, then take a look at the following excerpts from our article 10 Famous Failures to Success Stories That Will Inspire You to Carry On:

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        • J.K. Rowling encountered a catalog of failures shortly after graduating from college, including: being jobless, the breakdown of her marriage, and living as a lone parent. However, instead of giving up on life, she used these failures to propel her to write the Harry Potter fantasy series — the best-selling book series in history.
        • Walt Disney didn’t have an easy start either. He dropped out of school at a young age in a failed attempt to join the army. Later, one of his early business ventures, Laugh-o-Gram Studios, went bankrupt. He was also fired from a Missouri newspaper for “not being creative enough.” (Yes, you read that correctly.) Was he defeated by these failures? Just ask Mickey Mouse.
        • Michael Jordan had this to say about the power of failure: “I’ve missed more than 9,000 shots in my career. I’ve lost almost 300 games. 26 times, I’ve been trusted to take the game-winning shot and missed. I’ve failed over and over and over again in my life. And that is why I succeed.”

        Embrace Failure, and Prepare for Success

        I hope this has been an eye-opener for you.

        Failure has long been branded a leper; but in reality, it’s a healthy, essential component of success.

        The trick of course is to develop the mindset of a winner. Someone who sees failures as stepping stones to success — and defeats as important learning experiences.

        So, are you ready to embrace your failures and take the proud road to success?

        I sincerely hope so.

        Featured photo credit: Bruce Mars via unsplash.com

        Reference

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