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No Matter What Your Personality Is, You Have the Potential to Lead

No Matter What Your Personality Is, You Have the Potential to Lead

Have you ever been told that the path to success is designed for extroverts? Some people insist that unless you are a socialite, you’ll have a hard time making it in today’s fast-paced and communication-heavy world. Extroversion is not a prerequisite for success, and leaders like Bill Gates have proven this to us. On the flip-side, maybe you’ve been convinced that only the most introverted leaders can navigate the complicated waters of globalism. Have we taken these personality-type labels too far in our quest to find a one-size-fits-all recipe for success?

The original theory behind introverted and extroverted personality types comes from the work of Carl Jung.[1] One publication suggests that roughly 50-74% of people are extroverts, while 16-50% are introverts.[2] Today’s scholarship moves away from this dichotomy to suggest that 68% of us are ambiverts, meaning that we possess the characteristics of introverts an extroverts.[3] The numbers aren’t cut and dry, but they do demonstrate that we should view personality types along a spectrum.

    Being an introvert is great, but it has its drawbacks.

    If you’re the type of person who does best in small group and one-on-one interactions, and you prefer solitude over a night out on the town, you may be an introvert. You are energized by having time to yourself, and you’re not afraid to sit in silence and think.

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    Introverted leaders are adept at listening to multiple perspectives before they speak. They place greater value on the substance of what is being said over the manner in which it is said. They are able to view situations with objectivity, and are not easily swayed once they have drawn their conclusions. President Lincoln is a good example of this type of leader.

    Since introverts spend a lot of time considering problems from multiple angles, they are excellent at anticipating change. Warren Buffet is a great investor because he is able to forecast developments in the market. Bill Gates has been able to ensure Microsoft’s success for several decades in spite of the rapidity with which our technology changes because he can visualize multiple outcomes.

    Introverted leadership does have some downsides. Since they crave alone time, working in large groups and engaging with others can feel exhausting for introverts. Susan Cain argues that the world works against introverts in a number of ways.[4] It may be harder for employees to read introverted leaders, which could give the impression that they are aloof, unapproachable, or uninspiring. Although they can usually anticipate change, introverts have a difficult time adapting to unexpected situations.

    Extroverts know how to stand out in a crowd, but they also face pitfalls.

    Extroverts exist at the other end of the personality type spectrum. If you thrive on social interaction and find time alone unproductive, you may be an extrovert. You enjoy thinking through your ideas out loud, and you are able to fly by the seat of your pants in the face of sudden change.

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    Extroverts tend to be great public speakers, and they have no problem with networking. They want to get to know people, they aren’t afraid to reach out to new clients, and they do well in groups. When the stakes are high, an extrovert thrives under pressure.

    While extroversion comes with its advantages, there are also disadvantages to possessing this personality type. Since extroverts derive their energy from external sources, they tend to be more outspoken. This can give the appearance of impulsiveness or pushiness depending on the situation. Extroverts are also more likely to seek external validation than introverts.

    How being an ambivert is the best of both worlds.

    If you don’t fit neatly into the introvert or extrovert box, you might be an ambivert. Ambiverts possess some qualities of introverts and extroverts in varying degrees. According to a 2013 study, they tend to outperform their introverted and extroverted counterparts in sales by 24% and 32% respectively.[5]

    Ambiversion is a more balanced approach to leadership, and people who fall into this category have an easier time adapting to new situations. They can readily engage with both introverts and extroverts, and they may serve as a bridge between the two personalities in a group setting.

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    What can we learn from each other?

    Instead of focusing on how you can convert yourself to a different personality type, consider the assets that each type offers. For example, extroverted leaders are outspoken, but when they are greeted with equally engaged employees, they may take this as an affront. Extroverts can strive to listen to their employees as deeply as introverted leaders without feeling threatened.

    Introverts could take a page from the extroverts’ playbook by speaking up when something is important. While they loathe the spotlight, sometimes their contribution is too meaningful to be overshadowed by more vocal parties in the room.

    Introverts and extroverts can benefit from finding the middle ground that their ambivert counterparts occupy. By working to foster connection between different personalities on your team, you can ensure that everyone feels affirmed and has a stake in the final outcome.

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    Some of the most important competencies for leaders, such as the ability to be prepared, listen, remain flexible, and thrive in solitary and group settings, transcend these type designations.[6]

    We need diverse leadership styles.

    Businesses need diverse leadership styles in order to prevent stagnation. If we recognize the tendencies of introverts, extroverts, and ambiverts, we can find ways to maximize strengths and mitigate weaknesses that sometimes arise in the course of collaboration.

    Leadership can work to strengthen their teams by understanding the personality traits and the inherent advantages and disadvantages of those types.[7] For example, an extrovert may be an engaging presenter, but he or she may balk at committing several solitary hours to analyzing various data. By combining forces with an introvert, the extrovert could drive their point home in an exciting and carefully thought out way. On the other hand, an introverted leader who falters when plans change may still find excellence by partnering with an extrovert who is gifted in the art of improvisation.

    Leaders that lean too far toward one extreme or the other without being mindful of how their personality type affects their work will have a difficult time making an impact. The Dominance Complementarity dictates that groups that achieve the greatest outcomes are those in which power is balanced between the collaborators. Leaders who stand firmly as introverts or extroverts without allowing space for their team to contribute sacrifice either motivation or creativity.[8] The best leaders know how to motivate and engage their followership so that all people involved can be the best versions of themselves.

    You are enough.

    Regardless of whether you consider yourself to be an introvert, extrovert, or ambivert, know that you are exactly as you should be. Attempting to fully conform to some other personality type is going to feel tiring and inauthentic. You can emulate aspects of other personalities, but never lose sight of yourself. You don’t need to alter the fabric of your being in order to succeed, but the best leadership knows how to deploy the strengths of all personality types on their team.

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    Angelina Phebus

    Writer, Yoga Instructor (RYT 200)

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    Last Updated on January 6, 2021

    14 Ideas on How to Measure Productivity to Make Progress

    14 Ideas on How to Measure Productivity to Make Progress

    Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”

    In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.

    For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.

    For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.

    Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.

    Knowing this information we can now better determine what course of action to take with salesperson #1.

    Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.

    How to Measure Productivity With Management Techniques

    Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:

    1. Identify Long and Short-Term Goals

    Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.

    For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.

    2. Break Down Goals Into Smaller Weekly Objectives

    Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.

    Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:

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    Productivity = number of new customers ÷ number of sales calls made

    3. Create a System

    Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left? 

    This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.

    You can do the same thing and just adapt it to your business.

    Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.

    Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.

    4. Evaluate, Evaluate, Evaluate!

    We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.

    If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.

    Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.

    Just remember that you and your management style contribute directly to your employees’ productivity.

    5. Use a Ratings Scale

    Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.

    Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.

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    It’s also a good way to track long-term progress and growth in areas that need improvement.

    6. Hire “Mystery Shoppers”

    This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.

    You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.

    You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.

    7. Offer Feedback Forms

    Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.

    First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.

    Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.

    You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.

    8. Track Cost Effectiveness

    This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.

    Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.

    Having this information is very useful in forecasting expenses and estimating budgets.

    9. Use Self-Evaluations

    Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.

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    Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.

    10. Monitor Time Management

    This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity[1].

    Time Management Tips to Improve Productivity

      The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.

      While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.

      11. Analyze New Customer Acquisition

      We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.

      Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.

      For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.

      Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.

      Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).

      From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.

      12. Utilize Peer Feedback

      This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.

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      Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up[2]! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.

      Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.

      It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.

      13. Encourage Innovation and Don’t Penalize Failure

      When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.

      Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.

      Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.

      14. Use an External Evaluator

      Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.

      They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.

      While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.

      Final Thoughts

      These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.

      The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.

      The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.

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      Featured photo credit: William Iven via unsplash.com

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