Advertising

Successful Marketers Go Through This Model Every Time When Making Decisions

Advertising
Successful Marketers Go Through This Model Every Time When Making Decisions

If you are new to the term marketing mix, this refers to a foundation concept that determines how brands target customers and achieve their sales objectives. It includes the so-called 4Ps (product, price, promotion and place), which cover broad levels of marketing decision-making and strategy.

What Are the Origins of the Marketing Mix?

The basic premise of marketing has existed for more than 1000 years, but more advanced theories began to emerge in the early 20th century. As a growing number of businesses formed and competition was intensified across multiple markets, however, the need for more strategic thinking emerged and it was in 1960 that the contemporary marketing mix was first published.

This provided a framework for marketing management decisions, while the 4Ps established guidelines that could help to increase efficiency and ROI. This is best applied to product marketing, and it is interesting to note that an expanded version has been developed for brands that are bringing services to market. This includes 7Ps, with the original four complimented by process, people and physical evidence.

The 4Ps Explored

To understand the application and importance of the 4Ps, we need to look at each one in detail. For example:

Product

The focal point of your marketing efforts, product refers to an item or range that meets an existing consumer need or gap in the market. This will drive a number of core marketing decisions, particularly those pertaining to design, packaging, labeling, returns and the management of your product’s life-cycle. These represent strategic elements of your marketing campaign, as they will dictate costs, drive sales and establish your profit margin per unit sale.

The importance of your product cannot be underestimated, while it is crucial that it is designed with a clear focus and to fulfill a specific purpose. As Seth Godin once said [1]; “Don’t find customers for your products, find products for your customers,” and this underlines the process that you should follow when defining your product’s proposition.

Here are some questions to consider when conceiving your product and bringing it to market:

Advertising

  • Does it Meet a Need or Fill a Gap in the Market?
  • Does it Solve a Pertinent Consumer Problem?
  • Can it Be Made and Sold for a Profit?

Price

Price usually refers to the amount that a customer pays for your product, while during the concept stage it can be applied to the amount consumers are prepared to sacrifice to for a specific type of product. This is important as it dictates the value proposition of your product and the amount that you should spend on developing it, as it offers a clear insight into how it is perceived in a real-time market.

The retail price that you can sell at will ultimately determine the ROI of your marketing campaigns, while it also underlines the basic purpose of marketing products in the first place. According to Alex Way, the managing director of travel specialists Justflybusiness.co.uk, “brands must also be more savvy and flexible on their pricing structure, while focusing their attention on providing as much tangible and intangible value to their customers”.

Here are some questions to consider when appraising the price of your product:

  • What Profit Margin Does Your Price Allow For?
  • Can the Market Bear Your Proposed Price Point?
  • Do you Have a Tiered Strategy that Includes Wholesale and Retail Prices?
  • Have You Included Rebates for Distributors?
  • How Will Consumers Will be Able to Pay for Your Products?

Promotion

Promotion refers to your core marketing communications, comprising elements such as PR, advertising, direct marketing and sales promotions. It drives decisions relating to the precise nature of each campaign, as you look to create a balanced and integrated campaign that effectively targets specific customer segments and utilizes relevant messaging. Obviously, there is a greater focus on digital marketing in the modern age, but traditional channels such as print and billboard advertising also remain relevant.

Ultimately, it is not the channel that determines the success of your marketing efforts, but the content that drives them. This is a thought echoed by marketing guru David Ogilvy [2], who reinforces the idea that while it is important to target customers through relevant channels you must focus primarily on the messaging used to engage audiences.

Here are some questions to consider when driving individual promotions:

  • What Marketing Channels Do Your Target Audience Use?
  • How Can You Use These Channels to Effectively Showcase Your Product?
  • What is the Core Message That You Want to Communicate?
  • How Often Should You Communicate on Each Platform?

Place

Place refers to the access that customers have to your product, and drives decisions pertaining to distribution. These include the primary delivery method of your product, and the options that will create a seamless and convenient journey for consumers. This is the aspect of marketing that has changed the most in the digital age, with an increasing number of products now sold online and across a global consumer network.

Advertising

So while the 4Ps are more important than ever and traditional concepts like selective distribution remain key, the notion of place has evolved to include online stores, social media platforms and even influencer blogs.

Here are some questions to consider when leveraging place in your campaigns:

  • Have You Afforded Your Products as Much Market Coverage as Possible?
  • Have you Considered All Potential Channels Where Your Product Can be Referenced and Sold?
  • Have you Determined a Viable Strategy in Relation to Inventory?
  • How Will You Ship Online Products Once They Have Been Sold?

The Extend 7Ps: How Does This Change the Landscape?

Aside from the changing nature of place, the 4Ps have remained fairly consistent over time. As you can see, however, they are not necessarily suited to the marketing or sale of products, which is why Booms and Bitner proposed extending this model to 7Ps in 1981 [3]and including process, people and physical evidence as part of the mix. There has been further proposals for extension of the model since this time, but the majority of service providers continue to persist with the 7P strategy.

So, let’s explore this in closer detail and determine how these impact on your strategy:

Process

While process has direct links to place, it refers specifically to how your service is delivered from the back-office perspective to the point of sale. This differs from place in that the delivery of your service is usually performed in the presence of the customer, so there must be a keen focus on the quality of service, the speed of delivery and the nature of the interaction that your representatives have with customers.

Here are some questions to consider when considering process:

  • Which Areas of Your Service Involve Human Interaction?
  • Can the Speed of Your Service be Improved by Automation Without Impacting on its Quality?
  • Have You Strived to Simplify the Customer Journey?

People

This is arguably one of the most important elements of your marketing campaigns, whether you are selling products direct to consumers or delivering a professional service. People buy from people after all, so the success of your venture relies on the recruitment and retention of the right people in your marketing and sales departments. This applies to all levels of the businesses infrastructure, from field operatives to strategic managers.

Advertising

Here are some questions to consider when managing the people in your marketing teams:

  • Do you Have a Profile of the Type of Marketer You Want to Recruit?
  • Do You Have Your People in the Right Positions?
  • Can You Leverage the Personality of Your Staff to Enhance Your Marketing Efforts?

Physical Evidence

Finally, we have physical evidence, which relates to the corporeal elements that are included in the service that the consumer pays for. This applies even if the bulk of what the consumer purchases is intangible, and it may include examples such as beauty treatments, virtual documents (sent through email) and a haircut. These manifestations are evidence of the service provided, while they can also be used to drive future campaigns and support the quality of your brand as a whole.

Here are some questions to consider when managing the physical evidence and the manifestation of your service:

  • Is Your Service Designed to Deliver the Best Possible Outcome?
  • Have You Factored in Intangible Elements When Costing Your Service?
  • Do You Leverage the Physical Evidence of Your Service to Drive Your Marketing Drives?

In Summary: What Are the 4Cs and How Do They Relate?

As you can see, these principles create separate frameworks that can help brands to successfully market both products and services. You may also have heard about the 4Cs, however, which has provided an alternative outlook for brands and one that has particular relevance in an age where customers have more influence than ever before.

In simple terms, the 4Cs force you to change your perspective as a marketer, as you adopt a consumer-centric outlook and consider your campaigns through the eyes of consumers. This provides a stark contrast to the business-focused nature of the 4Ps, and many experts believe that exploring both simultaneously helps you to create more rounded and effective marketing campaigns.

Here is a breakdown of the 4Cs :

Clients

The alternative to product, client asks you to consider a specific consumer need or demand that exists in the market. This insight then drives the design of your product, which serves as the solution to the issues that you strategically identified.

Advertising

Costs

Similar to price, costs relates to the financial development of your product and the impact that this has on customers. The most important aspect of this is appraising the total cost to the consumer, and whether or not this delivers the requisite value.

Communication

This refers to all interactions between your brand and its customers, and more specifically the way in which primary, secondary and tertiary messaging is perceived. The idea of this is to determine how clearly your core message comes across, and whether or not you are effectively engaging target segments.

Convenience

This relates directly to place, as it refers to how and where customers want to purchase your products. Once again, there is heavy focus online here, particularly as customers continue to gravitate towards virtual shopping and fluid e-commerce model (experts estimate that global online sales will reach a staggering $1.915 trillion [4] by the end of 2017).

Clearly, there is a strong relation between the 4Ps and the 4Cs, with the latter simply considering similar marketing elements and decisions from a consumer-centric viewpoint. The difference between the two concepts is defined by the outlook of marketers, of course, with one driving business-focused decisions and the other executing strategies based on the needs of customers.

Given the consumer-centric nature of marketing in 2017, however, it makes sense to apply both while making balanced decisions that optimise savings and increase your ROI simultaneously.

Reference

More by this author

The One Strategy to Achieve Your Goals With Minimal Effort 6 Ways To Wake Up Early Without Feeling Tired 10 Reasons A Long-Distance Relationship Will Work 12 iPhone 6 Tricks You Probably Don’t Know But Should We Are Often Confused Empathy With Sympathy but What’s The Difference Actually?

Trending in Work

1 How to Start a Side Hustle While Keeping Your Full-Time Job 2 Why Personal Branding Is Important to Your Career 3 How To Boost Employee Motivation During Difficult Times 4 7 Effective Ways To Motivate Employees in 2021 5 How To Stay Motivated As You Build Your Business

Read Next

Advertising
Advertising

Last Updated on August 25, 2021

Why Personal Branding Is Important to Your Career

Advertising
Why Personal Branding Is Important to Your Career

As a recruiter, I have met and interviewed hundreds of candidates who have no idea who they are.

Without a personal brand, candidates struggle to answer the question: “tell me about yourself—who are you?” They have no idea about who they are, what their strengths are, and how they can add value to the company. They present their CV’s believing that their CV is the key to their career success. In some ways, your CV still has its use. However, in today’s job market, you need more than a CV to stand out in a crowd.

According to Celinne Da Costa:[1]

“Personal brand is essentially your golden ticket to networking with the right people, getting hired for a dream job, or building an influential business.” She believes that “a strong personal brand allows you to stand out in an oversaturated marketplace by exposing desired audiences to your vision, skillset, and personality in a way that is strategically aligned with your career goals.”

A personal brand opens up your world to so many more career opportunities that you would never have been exposed to with just your CV.

What Is Your Personal Brand?

“Personal branding is how you distinctively market your uniqueness.” —Bernard Kelvin Clive

Today, the job market is very competitive and tough. Having a great CV will only let you go so far because everyone has a CV, but no one else has your distinct personal brand! It is your personal brand that differentiates you from everyone else and that is what people buy—you.

Your personal brand is your mark on the world. It is how people you interact with and the world see you. It is your legacy—it is more important than a business brand because your personal brand lasts forever.

Advertising

I have coached people who have very successful careers, and they come to me because they have suddenly found that they are not getting the opportunities or having the conversations that would them to their next role. They are having what I call a “career meltdown,” all because they have no personal brand.

A personal brand helps you become conscious of your differences and your uniqueness. It allows you to position yourself in a way that makes you stand out from the pack, especially among other potential job applicants.

Don’t get me wrong, having a great CV and a great LinkedIn profile is important. However, there are a few steps that you have to take to have a CV and LinkedIn profile that is aligned to who you are, the value you offer to the market, and the personal guarantee that you deliver results.

Building your personal brand is about strategically, creatively, and professionally presenting what makes you, you. Knowing who you are and the value you bring to the table enables you to be more informed, agile, and adaptable to the changing dynamic world of work. This is how you can avoid having a series of career meltdowns.

Your Personal Brand Is Essential for Your Career Success

In her article, Why Personal Branding Is More Important Than Ever, Caroline Castrillon outlines key reasons why a personal brand is essential for career success.

According to Castrillon,[2]

“One reason is that it is more popular for recruiters to use social media during the interview process. According to a 2018 CareerBuilder survey, 70% of employers use social media to screen candidates during the hiring process, and 43% of employers use social media to check on current employees.”

The first thing I do as a recruiter when I want to check out a candidate or coaching client is to look them up on LinkedIn or other social media platforms, such as Facebook, Instagram, and Twitter. Your digital footprint is the window that highlights to the world who you are. When you have no control over how you want to be seen, you are making a big mistake because you are leaving it up to someone else to make a judgment for you as to who you are.

Advertising

As Jeff Bezos, the founder of Amazon, once said, “Your brand is what people say about you when you are not in the room.”

In her book, Becoming, Michelle Obama writes about the importance of having a personal brand and her journey to defining her personal brand. She wrote that:

“if you don’t get out there and define yourself, you’ll be quickly and inaccurately defined by others.”

When you have a personal brand, you are in control. You know exactly what people will say about you when you leave the room.

The magic of a personal brand is that gives you control over how you want to be seen in the world. Your confidence and self-belief enable you to leverage opportunities and make informed decisions about your career and your future. You no longer experience the frustrations of a career meltdown or being at a crossroads not knowing what to do next with your career or your life. With a personal brand, you have focus, clarity, and a strategy to move forward toward future success.

Creating your personal brand does not happen overnight. It takes a lot of work and self-reflection. You will be expected to step outside of your comfort zone not once, but many times.

The good news is that the more time you spend outside of your comfort zone, the more you will like being there. Being outside of your comfort zone is where you can test the viability of and fine-tune your personal brand.

5 Key Steps to Creating Your Personal Brand

These five steps will help you create a personal brand that will deliver you the results you desire with your career and in life.

Advertising

1. Set Your Personal Goals

What is it that you want to do in the next five years? What will your future self be doing in the next five to ten years? What is important to you? If you can answer these questions, then you are on the right path. If not, then you have to start thinking about them.

2. Create Your Unique Value Proposition

Create your unique value proposition by asking yourself these four questions:

  1. What are your personality features? What benefit do you offer people?
  2. Who are you and why do people enjoy working with you?
  3. What do you do and what do people want you to do for them? How do you solve their problems?
  4. What makes you different from others like you?

The answers to these questions will give you the information you need to create your professional story, which is the key step to creating your personal brand.

3. Write Your Professional Story

Knowing who you are, what you want, and the unique value you offer is essential to you creating your professional story. People remember stories. Your personal story incorporates your value proposition and tells people who you are and what makes you unique. This is what people will remember about you.

4. Determine Which Platforms Will Support Your Personal Brand

Decide which social media accounts and online platforms will best represent your brand and allow you to share your voice. In a professional capacity, having a LinkedIn profile and a CV that reflects your brand is key to your positioning in relation to role opportunities. People will be connecting with you because they will like the story you are telling.

5. Become Recognized for Sharing Your Knowledge and Expertise

A great way for you to promote yourself is by sharing knowledge and helping others. This is where you prove you know your stuff and you gain exposure for doing so. You can do this through social media, writing, commenting, video, joining professional groups, networking, etc. Find your own style and uniqueness and use it to attract clients, the opportunities, or the jobs you desire.

The importance of having a personal brand is not going to go away. In fact, it is the only way where you can stand out and be unique in a complex changing world of work. If you don’t have a personal brand, someone will do it for you. If you let this happen, you have no control and you may not like the story they create.

Standing out from others takes time and investment. Most people cannot make the change by themselves, and this is where engaging a personal brand coach is a viable option to consider.

Advertising

As a personal brand coach, working with my clients to create their personal brand is my passion. I love the fact that we can work together to create a personal story that defines exactly what people will say when you leave the room.

Other People’s Stories

Listening to other people’s stories is a great way to learn. In his article, 7 TED Talks About Personal Branding, Rafael Dos Santos presents the best Ted Talks where speakers share their stories about the “why,” “what,” and “how” of personal branding.((GuidedPR: 7 TED Talks About Personal Branding))

Take some time out to listen to these speakers sharing their stories and thoughts about personal branding. You will definitely learn so much about how you can start your journey of defining yourself and taking control of your professional and personal life.

Your personal brand, without a doubt, is your secret weapon to your career success. As Michelle Obama said,

“your story is what you have, what you will always have. It is something to own.”

So, go own your story. Go on the journey to create your personal brand that defines who you are, highlights your uniqueness, and the value you offer to the world.

Featured photo credit: Austin Distel via unsplash.com

Reference

Read Next