Advertising
Advertising

Why Everyone Listens To Him When We Say The Same Thing: Tricks To Reverse The Situation

Why Everyone Listens To Him When We Say The Same Thing: Tricks To Reverse The Situation

You and your colleague are presenting your respective proposals to the director in the meeting room. You’re confident that your proposal will be accepted. Because you find many loopholes in what your colleague says.

But the strange thing is…

The director keeps nodding his head when your colleague presents his idea. He seems to feel entertained and intrigued by your colleague’s performance.

Finally, the proposal from your colleague, instead of yours, is accepted.

The director is a smart guy. He should be able to identify that your arguments are more solid, and accept your proposal for the sake of company’s development.

But why is he more convinced by what your colleague says?

Validity of Argument is Insufficient

We, as human beings, are always proud of being able to think logically. We weigh the cost and benefits carefully to make sure we make the most reasonable decision.

This is how our brain works, isn’t it? Oh, but wait…

Advertising

In reality, we are not as rational as we think.

Actually, our minds are full of biases. External factors such as rational arguments can hardly outweigh the influence of our deep-rooted biases.

A study showed that people who supported death penalty after learning about the anti-death penalty turned out to be surprisingly more supportive to death penalty. The same happened to the opposing side.[1]

The researcher concluded that an effect known as ‘biased assimilation effect’ was found – we only believe evidence that stands on our side. This effect is universal in every aspect.

In other words, our minds are made up. We are not easily swayed by arguments.

Validity of argument does not sufficiently win us a debate.

So what’s lacking?

3 Components of Effective Persuasion

Aristotle, an influential philosopher, suggested three components of effective persuasion in his work Rhetoric.

Advertising

Validity of arguments, listeners’ emotions and speakers’ personal images.

All the three collectively affect our persuasiveness. Missing any one of the components can render the persuasion ineffective.

Listeners’ emotions affect persuasiveness by their willingness to listen to arguments. In moody state, even the most convincing argument won’t be entertained. In delighted times, even an under-developed idea will be well supported.

Speakers’ personal images affect persuasiveness by the listeners’ tendency to entrust them with. It can be the impression ‘he/she has been responsible and diligent’ or ‘he/she looks trustworthy’. The validity of argument is irrelevant in this case.

Certainly, we still need a functioning argument for us to persuade others. Yet, validity alone is far from enough to persuade others.

How to Make Everyone Listen to Me?

After learning what might be lacking in our consideration during persuasion, we now have to know exactly what we can do to incorporate the tips in our daily usage.

Be aware of the listeners’ state of emotion

Pick an appropriate time to do the persuasion, when the listeners are calm and ready to listen.

It is never wise to start an argument with anyone who is emotionally unstable. It will always end badly. Either we get frustrating explaining or the listener is more triggered.

Advertising

Pay attention to the listeners’ body language and facial expressions. Sometimes their bodies give signals displaying unwillingness to listen or tiredness. Then it is improper to continue because it is effort-wasting.

Build up a positive image

From time to time, we categorize people as trustworthy or not. Building up a trustworthy impression makes persuasive work less harder. Be responsible for our words. Before making judgement or giving conclusion, test the validity ourselves.

Improve the delivery

Even if you have a strong argument, you need to properly convey the message in a neat and convincing manner.

Having sufficient eye contact during delivery boosts self-confidence and sound more convincing.

Avoid abrupt stops within sentences. It is difficult to grasp the gist in ‘broken’ sentence.

Properly segment your delivery in a point-to-point way. People can only buy your ideas if they can get your point.

Seek concrete arguments

Last but not least, the validity does matter. Though it alone is not adequate to convince others. Having a solid and fully developed argument is always important.

Look for adequate supporting evidence. Is your argument groundless or is it supported by trustworthy evidence?

Advertising

Sometimes one or two evidence is inadequate. Then you have to look for other way to strength your point.

Is there any similar arguments available? If yes, are they applicable to this situation? Fully develop your argument before presentation.

Personal virtue and catering to listeners’ emotions are complementary to validity. Given two persons with comparably convincing arguments, people will opt for the one who have better personal image, cater to their emotions and deliver their ideas more clearly.

Keep in mind that validity of the argument is never unimportant. It is just that mere validity is insufficient to be persuasive.

If we manage to balance all the three components of effective persuasion, soon we will find everyone listen to us.

Featured photo credit: Tim’s Free English Lesson Plans via maybusch.com

Reference

More by this author

Jeffrey Lau

Editor. Sport Lover. Animal Lover.

The Secret to Effective Conflict Resolution: The IBR Approach 20 Most Fun Jobs in the World (That Also Pay Well) How to Think Positive Every Day How Our Brains Trick Us into Believing the Wrong Things The Best Catalogue of Books from Every Category in 2017

Trending in Communication

1 15 Inspiring Ideas to Boost Your Motivation for Success 2 How to Improve Communication Skills for Workplace Success 3 How to Turn Your Fear of Missing Out into a Joy of Missing Out 4 What Is Resilience and Why Is It Important? 5 Positive Motivation vs Negative Motivation: Which One Is Better?

Read Next

Advertising
Advertising
Advertising

Last Updated on April 11, 2019

How to Improve Communication Skills for Workplace Success

How to Improve Communication Skills for Workplace Success

Possessing strong communication skills will help you in every phase of your life. This is especially true in the workplace.

I have personally worked with several leaders who were masters of communication. A few were wonderful speakers who could tell a great story and get everyone in the room engaged. Those of us in attendance would walk away feeling inspired and eager to help with what came next. Others were very skilled at sharing a clear direction and job expectations.

I knew exactly what was expected of me and how to achieve my goals. This was the foundation of an energized and vibrant role I was in. What I have found is strong communication skills are incredibly helpful and sometimes critical in how well we perform at work.

Here we will take a look at how to improve communication skills for workplace success.

How Communication Skills Help Your Success

Strong communication skills pave the way for success in many ways. Let’s look at a few of the big ones.

Create a Positive Experience

Here are two examples of how well developed communication skills helps create a positive experience:

When I first moved to the city I now live in, I began a job search. Prior to my first live interview, I was told an address to go to. Upon arriving at the address provided, I drove around and around attempting to find the location. After 15 minutes of circling and looking for the address, I finally grabbed a parking spot and set out on foot.

What I discovered was the address was actually down an alley and only had the number over the door. No sign for the actual company. The person that gave me those very unclear directions provided a bad experience for me.

Had they communicated the directions to get there in a clear manner, my experience would have been much better. Instead the entire experience started off poorly and colored the entire meeting.

As a recruiter, I frequently provide potential candidates with information about a job I’m speaking to them about. In order to do this, I also provide a picture of the overall company, the group they might be joining, and how their role fits in and impacts the entire company.

Time and time again I have been told by candidates that I have provided the clearest picture of a company and role they have ever heard. They have a positive experience when I clearly communicate to them. Even when the position does not work out for them, often times they will want to stay in touch with me due to the open communication and beneficial experience they had during the interviewing process.

Advertising

Strong communication skills will provide a positive experience in virtually any interaction you have with someone.

Help Leadership Skills

It’s certainly a skill all its own to be able to lead others.

Being a mentor and guiding others towards success is a major hallmark of great leaders. Another characteristic of effective leaders is the ability to communicate clearly.

As I referenced above, having a leader who can plainly articulate the company’s mission and direction goes a really long way towards being the Captain of the boat that others want to follow. It’s like saying “here’s our destination and this is how we are going to get there” in a way that everyone can get on board with.

Another critical component of everyone helping to sail the boat in the right direction is knowing what your portion is all about. How are you helping the boat move towards its destination in the manner than is consistent with the leaders’ vision?

If you have a boss or a manager that can show you what it takes for not only you to be successful, but also how your performance helps the company’s success then you’ve got a winner. A boss with superior communication skills.

Build Better Teams

Most of us work in teams of some sort or another. During the course of my career, I have led teams up to 80 and also been an individual contributor.

In my individual contributor roles, I have been part of a larger team. Even if you are in business for yourself, you have to interact with others in one manner or another.

If you have strong communication skills, it helps to build better teams. This is true whether you are in an IT department with 100 other fellow programmers or if you own your own business and have customers or vendors you communicate with.

When you showcase your robust ability to communicate well with others while interacting with them, you are building a better team.

Now let’s jump in to how to improve communication skills to help you pave the way for your workplace success.

Advertising

How to Improve Communication Skills for Workplace Success

There are many tips, tricks, and techniques to improve communication skills. I don’t want to overwhelm you with too much information, so let’s focus on the things that will provide the biggest return on your time investment.

Most of these tips will be fairly easy to become aware of but will take time and effort to implement. So let’s go!

1. Listen

Ever heard the saying you have two ears and one mouth for a reason? If you haven’t, then here’s the reason:

Being a good listener is half the equation to being a good communicator.

People who have the ability to really listen to someone can then actually answer questions in a meaningful way. If you don’t make the effort to actively listen, then you are really doing yourself and the other person a disservice in the communication department.

Know that person who is chomping at the bit to open his or her mouth the second you stop talking? Don’t be that person. They haven’t listened to at least 1/2 of what you’ve said. Therefore the words that spill out of their mouth are going to be about 1/2 relevant to what you just said.

Listen to someone completely and be comfortable with short periods of silence. Work on your listening skills first and foremost.

2. Know Your Audience

Knowing your audience is another critical component to having strong communication skills. The way you interact with your manager should be different than how you interact with your kids. This isn’t to say you need to be a different person with everyone you interact with. Far from it.

Here is a good way to think about it:

Imagine using your the same choice of words and body language you use with your spouse while interacting with your boss. That puts things in a graphic light!

You want to ensure you are using the type of communication most relevant to your audience.

Advertising

3. Minimize

I have lunch with a business associate about 3 times a year. We’ve been talking for several years now about putting a business deal together.

He is one of those people that simply overwhelms others with a lot of words. Sometimes when I ask him a question, I get buried beneath such an avalanche of words that I’m more confused than when I asked the question. Needless to say this is most likely a large portion of why we never put the deal together.

Don’t be like my lunch business associate. The goal of talking to or communicating with someone is to share actual information. The goal is not to confuse someone, it’s to provide clarity in many cases.

State what needs to be stated as succinctly as possible. That doesn’t mean you can’t have some pleasant conversation about the weather too.

The point is to not create such an onslaught of words and information that the other person walks away more confused than when they started.

4. Over Communicate

So this probably sounds completely counter intuitive to what I just wrote about minimizing your communication. It seems like it might be but it’s not.

What I mean by over communicating is ensuring that the other person understands the important parts of what you are sharing with them. This can be done simply yet effectively. Here’s a good example:

Most companies have open enrollment for benefits for the employees in the fall. The company I work for has open enrollment from November 1 to 15. The benefits department will send out a communication to all employees around October 1st, letting them know open enrollment is right around the corner and any major changes that year. There’s also a phone number and email for people to contact them with any questions.

Two weeks later, we all get a follow up email with basically the same information. We get a 3rd communication the week before open enrollment and another one 1 day before it starts.

Finally we get 2 emails during enrollment reminding us when open enrollment ends.

There’s minimal information, it’s more of a reminder. This is effective over communication.

Advertising

5. Body Language

The final critical component to how to improve communication skills for workplace success is body language. This is something most of us have heard about before but, a reminder is probably a good idea.

When I am in a meeting with someone I am comfortable with, I tend to kind of slouch down in my chair and cross my arms. When I catch myself doing this, I sit up straight and uncross my arms. I remember that crossing arms can many times be interpreted as a sign of disagreement or conflict.

In general, the best rule of thumb is to work towards having open body language whenever possible at work. This means relaxing your posture, not crossing your arms, and looking people in the eye when speaking with them.

When you are speaking in front of others, stand up straight and speak in a clear voice. This will convey confidence in your words.

Conclusion

Possessing strong communication skills will help you in many facets of your life and most certainly in the workplace.

Good communication helps create better teams, positive experiences with those we interact with, and are critical for leadership.

There are numerous tactics and techniques to be used to improve communication skills. Here we’ve reviewed how to improve communication skills for workplace success.

Now go communicate your way to success.

More Resources About Effective Communication

Featured photo credit: HIVAN ARVIZU via unsplash.com

Read Next