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How To Change People’s Minds: Show Them The Whole Picture Instead Of Proving Them Wrong

How To Change People’s Minds: Show Them The Whole Picture Instead Of Proving Them Wrong

Human has the ability to think and that’s what makes our world creative. But owing to such diversified thinking, sometimes it is inevitable for us to come across disagreement.

It can be great or small, such as colleagues debating corporate strategy, family members discussing holiday destination, or friends arguing what to eat for dinner. Sometimes you win an argument but sometimes you don’t.

Despite the fact that disagreement happens from time to time, it is important for us to learn the art of persuasion because if we are unable to persuade, we can only be the influenced but not the influencer. Sometimes we need to compromise but sometimes we need to be recognized. If our ideas are constantly rejected, then things never happen as we wish.

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Why we always fail to persuade?

It can be frustrating if our ideas are better but they are not adopted just because we lack the skills to persuade. But many of us make this mistake unknowingly–When we argue or discuss with others over an issue, we tend to take the shortcut to prove them wrong logically and at the same time we are right. This might work occasionally, for those who are rational and less emotional. But apparently not everyone is rational, at least not always.

Even if we have convincing arguments, proving others wrong is kind of explicitly telling others to change their minds. This often put them in an embarrassing situation because they have to admit that they are wrong.

The backfire effect: corrections always fail

It is compatible with the backfire effect suggested by Brendan Nyhan and Jason Reifler at The University of Michigan and Georgia State University. [1] One of their research was designed to explore why people insist on their political misperceptions when others try to correct them.

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It shows that corrections actually enhance misperceptions among the group in question. In other words, corrections have no use. People who are being corrected in fact reject the ideas from those who hold different beliefs.

Persuade by showing the whole picture

Knowing that changing people’s minds is such a difficult work, we might want to try something suggested by the authority. Blaise Pascal, a 17th-century French philosopher, wrote the famous classic Persuasion long before psychology was invented. His idea is later proven by modern psychologists, Arthur Markman.Pascal suggested that the surefire way to change others’ minds is to show them the whole picture instead of proving them wrong as the two simple steps listed below:

  1. Acknowledge the validity of the other’s point of view
  2. Lead them to discover the other side of their argument

There should be something valuable in everyone’s point of view. So first you should recognize their contributions and admit what they are right about. Then, you should gradually reveal the other side to them, which is the part they have not observed. The following scenario might help you better understand the idea:

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Imagine you are thinking what to eat for dinner with your friends.A: I’d like some burgers. I’m starving.(But you want something else.)You: Well…  Burger might be good. What about pizza? It can also make you feel full. Plus you might have more options in the Italian restaurant.

After all, everyone has some blind spots and many people realize that. They won’t be offended by such persuasion approach because they feel like they only fail to see all sides instead of mistaking. Also, people are generally better persuaded by reasons they discover by themselves than by those implemented by others.

Give suggestions instead of commands

Such approach also allows you to better hide your intention to persuade. That’s why you should also pay attention to your tone when speaking to them. You need to play the role of a guide instead of an instructor. You should be guiding them instead of enforcing authority, raising questions instead of making judgements. Others will feel better and consider what you want them to think about if you sound more friendly and suggestive.

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A successful persuasion cannot be achieved only by strong and valid points. To make people let their guard down, you also need some techniques. So don’t let others bury your brilliant ideas. Be brave to speak them up and be smart to showcase them.

Reference

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Sheba Leung

Translator. Sport lover. Traveler.

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Last Updated on April 11, 2019

How to Improve Communication Skills for Workplace Success

How to Improve Communication Skills for Workplace Success

Possessing strong communication skills will help you in every phase of your life. This is especially true in the workplace.

I have personally worked with several leaders who were masters of communication. A few were wonderful speakers who could tell a great story and get everyone in the room engaged. Those of us in attendance would walk away feeling inspired and eager to help with what came next. Others were very skilled at sharing a clear direction and job expectations.

I knew exactly what was expected of me and how to achieve my goals. This was the foundation of an energized and vibrant role I was in. What I have found is strong communication skills are incredibly helpful and sometimes critical in how well we perform at work.

Here we will take a look at how to improve communication skills for workplace success.

How Communication Skills Help Your Success

Strong communication skills pave the way for success in many ways. Let’s look at a few of the big ones.

Create a Positive Experience

Here are two examples of how well developed communication skills helps create a positive experience:

When I first moved to the city I now live in, I began a job search. Prior to my first live interview, I was told an address to go to. Upon arriving at the address provided, I drove around and around attempting to find the location. After 15 minutes of circling and looking for the address, I finally grabbed a parking spot and set out on foot.

What I discovered was the address was actually down an alley and only had the number over the door. No sign for the actual company. The person that gave me those very unclear directions provided a bad experience for me.

Had they communicated the directions to get there in a clear manner, my experience would have been much better. Instead the entire experience started off poorly and colored the entire meeting.

As a recruiter, I frequently provide potential candidates with information about a job I’m speaking to them about. In order to do this, I also provide a picture of the overall company, the group they might be joining, and how their role fits in and impacts the entire company.

Time and time again I have been told by candidates that I have provided the clearest picture of a company and role they have ever heard. They have a positive experience when I clearly communicate to them. Even when the position does not work out for them, often times they will want to stay in touch with me due to the open communication and beneficial experience they had during the interviewing process.

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Strong communication skills will provide a positive experience in virtually any interaction you have with someone.

Help Leadership Skills

It’s certainly a skill all its own to be able to lead others.

Being a mentor and guiding others towards success is a major hallmark of great leaders. Another characteristic of effective leaders is the ability to communicate clearly.

As I referenced above, having a leader who can plainly articulate the company’s mission and direction goes a really long way towards being the Captain of the boat that others want to follow. It’s like saying “here’s our destination and this is how we are going to get there” in a way that everyone can get on board with.

Another critical component of everyone helping to sail the boat in the right direction is knowing what your portion is all about. How are you helping the boat move towards its destination in the manner than is consistent with the leaders’ vision?

If you have a boss or a manager that can show you what it takes for not only you to be successful, but also how your performance helps the company’s success then you’ve got a winner. A boss with superior communication skills.

Build Better Teams

Most of us work in teams of some sort or another. During the course of my career, I have led teams up to 80 and also been an individual contributor.

In my individual contributor roles, I have been part of a larger team. Even if you are in business for yourself, you have to interact with others in one manner or another.

If you have strong communication skills, it helps to build better teams. This is true whether you are in an IT department with 100 other fellow programmers or if you own your own business and have customers or vendors you communicate with.

When you showcase your robust ability to communicate well with others while interacting with them, you are building a better team.

Now let’s jump in to how to improve communication skills to help you pave the way for your workplace success.

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How to Improve Communication Skills for Workplace Success

There are many tips, tricks, and techniques to improve communication skills. I don’t want to overwhelm you with too much information, so let’s focus on the things that will provide the biggest return on your time investment.

Most of these tips will be fairly easy to become aware of but will take time and effort to implement. So let’s go!

1. Listen

Ever heard the saying you have two ears and one mouth for a reason? If you haven’t, then here’s the reason:

Being a good listener is half the equation to being a good communicator.

People who have the ability to really listen to someone can then actually answer questions in a meaningful way. If you don’t make the effort to actively listen, then you are really doing yourself and the other person a disservice in the communication department.

Know that person who is chomping at the bit to open his or her mouth the second you stop talking? Don’t be that person. They haven’t listened to at least 1/2 of what you’ve said. Therefore the words that spill out of their mouth are going to be about 1/2 relevant to what you just said.

Listen to someone completely and be comfortable with short periods of silence. Work on your listening skills first and foremost.

2. Know Your Audience

Knowing your audience is another critical component to having strong communication skills. The way you interact with your manager should be different than how you interact with your kids. This isn’t to say you need to be a different person with everyone you interact with. Far from it.

Here is a good way to think about it:

Imagine using your the same choice of words and body language you use with your spouse while interacting with your boss. That puts things in a graphic light!

You want to ensure you are using the type of communication most relevant to your audience.

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3. Minimize

I have lunch with a business associate about 3 times a year. We’ve been talking for several years now about putting a business deal together.

He is one of those people that simply overwhelms others with a lot of words. Sometimes when I ask him a question, I get buried beneath such an avalanche of words that I’m more confused than when I asked the question. Needless to say this is most likely a large portion of why we never put the deal together.

Don’t be like my lunch business associate. The goal of talking to or communicating with someone is to share actual information. The goal is not to confuse someone, it’s to provide clarity in many cases.

State what needs to be stated as succinctly as possible. That doesn’t mean you can’t have some pleasant conversation about the weather too.

The point is to not create such an onslaught of words and information that the other person walks away more confused than when they started.

4. Over Communicate

So this probably sounds completely counter intuitive to what I just wrote about minimizing your communication. It seems like it might be but it’s not.

What I mean by over communicating is ensuring that the other person understands the important parts of what you are sharing with them. This can be done simply yet effectively. Here’s a good example:

Most companies have open enrollment for benefits for the employees in the fall. The company I work for has open enrollment from November 1 to 15. The benefits department will send out a communication to all employees around October 1st, letting them know open enrollment is right around the corner and any major changes that year. There’s also a phone number and email for people to contact them with any questions.

Two weeks later, we all get a follow up email with basically the same information. We get a 3rd communication the week before open enrollment and another one 1 day before it starts.

Finally we get 2 emails during enrollment reminding us when open enrollment ends.

There’s minimal information, it’s more of a reminder. This is effective over communication.

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5. Body Language

The final critical component to how to improve communication skills for workplace success is body language. This is something most of us have heard about before but, a reminder is probably a good idea.

When I am in a meeting with someone I am comfortable with, I tend to kind of slouch down in my chair and cross my arms. When I catch myself doing this, I sit up straight and uncross my arms. I remember that crossing arms can many times be interpreted as a sign of disagreement or conflict.

In general, the best rule of thumb is to work towards having open body language whenever possible at work. This means relaxing your posture, not crossing your arms, and looking people in the eye when speaking with them.

When you are speaking in front of others, stand up straight and speak in a clear voice. This will convey confidence in your words.

Conclusion

Possessing strong communication skills will help you in many facets of your life and most certainly in the workplace.

Good communication helps create better teams, positive experiences with those we interact with, and are critical for leadership.

There are numerous tactics and techniques to be used to improve communication skills. Here we’ve reviewed how to improve communication skills for workplace success.

Now go communicate your way to success.

More Resources About Effective Communication

Featured photo credit: HIVAN ARVIZU via unsplash.com

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