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How to Handle High-Tension Situations and Tough Conversations

How to Handle High-Tension Situations and Tough Conversations

Last week, a friend of mine reached out to me to provide him with professional feedback. I had worked with him a few months prior, and he wanted my real, honest feedback- of which I had plenty.

Feedback is always a tough thing to go through for everyone involved, but this was going to be a new level of uncomfortable, since I needed to provide feedback to my friend.

High-tension situations are almost unavoidable. It’s crucial to approach these situations in the right way in order to get exactly what it is you want.

Think about the last time you were in a high-tension situation. How were people acting? How were you acting?

It’s likely that there were people who were staying quiet and avoiding the conflict and also people who were getting heated and obviously frustrated.

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Not talking things out will most likely cause you to act them out. This can be very, very bad for your career (or even your personal life)! There are two ends to the communication spectrum: silence and violence.

Neither end is productive or beneficial.

Avoiding conversations by being silent won’t allow you to express your thoughts, ideas, or feelings. At the same time, arguing to the point that you get violent is also not effective.

I couldn’t ignore my friend’s request, as he was definitely in need of feedback, but I needed to proceed with tact.

The goal is to find a middle ground- somewhere in between- where you’re expressing your thoughts and feelings, but in a productive, non-violent manner. Middle ground exists in the form of dialogue- talking things out in a productive manner to work toward achieving the desired outcome.

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Sounds easy enough, right?

Not quite.

We are often in situations that are out of our control, and we naturally go toward one end of a spectrum. As humans, our natural response to stressful situations is either fight or flight. It’s a natural reaction, and it’s hard to truly avoid having these reactions, and so our communication naturally shuts down.

What you can control, however, is how you respond to these natural reactions.

But how?

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Prepare yourself.

When you know that you are going to be having a tough conversation with someone, you must prepare yourself. When tensions get high, the conversation can immediately take a turn for the worse.

But, if you prepare yourself before going into a high-tension conversation, you greatly improve your chances of having the conversation turn out how you want it to.

    How do you prepare for a critical conversation?

    You must know the outcome you want. At work, this could be things like: a salary raise, the ability to work from home one day a week, more management experience, etc.

    In your personal life, maybe it’s getting your significant other to help you with dinner on Mondays and Wednesdays.

    Whatever the situation is, know exactly what it is that you want from the conversation. It’s crucial to keep this at the forefront of your mind for the entire conversation so you don’t unnecessarily stray toward being silent or violent.

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    Another step in preparing yourself is to know what you want to say. Don’t go into a high-tension conversation or situation without knowing what it is you want to say. When we are unprepared to talk, we often start off by blabbing out the first thing that pops into our heads, and this can make the situation worse. Or, we don’t say anything at all.

    If you know what you want to say, you’re less likely to start the conversation off on the wrong foot. Treat this just like any other high-stakes situation. Think about it- professional athletes don’t go out on the field without practicing their playbook for days or weeks before a game.

    So, I needed to practice what I wanted to say to my friend, so I:

    1. Wrote out exactly what I wanted to say
    2. Practiced reading out loud by myself
    3. Simulated the conversation with a colleague at work

    As I practiced, I tried to look at what I wrote as little as possible. Practicing like this made my actual conversation that much easier.

    Prepare yourself and what it is that you want to say, and you’ll be able to influence the direction of the conversation, making it that much easier and more likely for you to achieve the outcome you want. Finding middle ground in a critical conversation isn’t easy, but by preparing yourself ahead of time, you’re bound to make the conversation easier on yourself and significantly improve your chances of success.

    What are ways you try to keep dialogue flowing during conversations? Let me know in the comments below.

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    Dominic DeMartini

    Founder of DrivenProfessional, helping professionals improve leadership and social skills.

    How to Handle High-Tension Situations and Tough Conversations 9 Things Confident People Do

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    Last Updated on December 2, 2019

    7 Natural Memory Boosters That Actually Work for All Ages

    7 Natural Memory Boosters That Actually Work for All Ages

    Forgot a name? Misplaced your keys? Taking longer to find the right words? Don’t panic. There’s plenty you can do to improve your memory.

    You’re probably expecting us to reveal 7 little known and newly discovered herbs from the forests of the Amazon, the peaks of the Himalayas and the Arctic tundra. No such luck.

    Despite Americans spending hundreds of millions of dollars a year on Ginkgo Biloba, Ashwagandha, Periwinkle, Bacopa, Vitamin B’s, Omega 3’s and memory boosting supplement cocktails, there is very little scientific evidence they actually work. [1]

    So, how do we remember?

    The first process in remembering is creating a memory.

    This is where our brain sends a signal, associated with a thought, event or piece of information our mind is processing, over our brains neural pathways, called synapses.

    Think of our neural pathways like roads and information like trucks. The better the roads, the more trucks can be driven.

    The second step in remembering is memory consolidation.

    Consolidation is when the brain takes that thought, event or piece of information and actually stores it in the brain. So now we’re talking about taking delivery of the trucks and storing its contents in the warehouse.

    Consolidation helps us store information and label it properly, so its organized and easy to retrieve when needed.

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    The last step is memory retrieval.

    That’s the step whereby we try to retrieve the information stored in our brains. You know when you have the name of someone on the tip of your tongue.

    You have the information; it’s been stored, but you just can’t find it. Our memory recall is typically better the stronger the memory is and the more often we’ve used it.

    Memory decline is a normal part of aging. However, new scientific research is discovering many new ways for us to improve memory creation, consolidation and retrieval–no matter our age.

    I’m going to offer you 7 completely natural memory boosters, backed up by scientific research. It may take a little more effort than a magic memory pill, but the benefits will transcend your memory and improve your overall quality of life as well, making you more fit, energetic, happy and sharp.

    1. MIND Diet

    Healthy eating, particularly more dark colored fruit, vegetables and oily fish has been shown to improve memory and stave off cognitive decline.

    The MIND diet is proven to reduce the risk of dementia. It’s a mix of the popular Mediterranean diet and the low blood pressure DASH diet.[2]

    The study kept track of the diets of almost 1,000 older adults. They were followed for an average of 4½ years.

    The study concluded that “people whose diets were most strongly in line with the MIND diet had brains that functioned as if they were 7½ years younger than those whose diets least resembled this eating style.”

    The study also showed that people who followed the MIND diet in the study reduced their chance of getting Alzheimer’s disease in half.

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    So what does the MIND diet consist of? Lots of vegetables, leafy greens, nuts, berries, beans, fish, poultry, olive oil, whole grains and wine.

    2. Aerobic Exercise

    Aerobic activity is about as close as we get to a magic pill for our memories. Exercise helps your brain create new capillaries and brain-derived neurotrophic factor (BDNF) which creates new brain cells and connections. To put it in plain english, aerobic activity changes our brains and helps it grow.

    Studies have shown that exercising increases the size of the hippocampus and improves memory. In fact, even if you start exercising as an older adult, you can reverse cognitive decline by 1 to 2 years and protects against further decreases in the size of the hippocampus, which is essential for memory.[3]

    In another study, reviewed by Dr. Ian Robertson of the University of Dublin, they looked at a group of people of 60 years and older, who engaged in “active walking” for four months.

    They compared them with another group of people who only stretched over the same period of time. After testing both groups before and after the 4 month period, the walkers improved their memory and attention considerably more than the stretching group.

    So which exercises are best and how much do we have to exercise?

    Turns out, it doesn’t really matter whether you run, swim, row or bike. What does matter is that you push yourself beyond your current abilities, keep doing more, keep getting better. Set yourself short term goals and keep pushing the goal posts.

    3. Sleep

    You need your sleep. The deeper the better. Sleep helps improve your procedural memory (how to do things, like how do I navigate my iPhone) and declarative memory (facts, like what’s my password).[4]

    Even short naps from 6 to 45 minutes have been shown to improve your memory. In one Harvard study, college students memorized pairs of unrelated words, memorized a maze and copied a complex form. All were tested on their work. Half were then allowed to take a 45 minute nap. They were then retested. Those who took a nap, got a boost in their performance.[5]

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    Another study showed that getting REM (deep) sleep can increase your memory and mental performance by 33% to 73%. Getting a deep sleep helps the brain consolidate memories through dreams and “associative processing”. However, the study also revealed that heart rate variability in deep sleep also contributed significantly to increased memory performance.[6]

    4. Relax

    We all know that stress is bad for our health. It can raise our blood pressure, impact our immune system and interrupt our sleep. Stress also impairs our memory.

    When our body gets stressed, it releases cortisol into our blood stream, which can cause short and long term physical changes to the brain. While cortisol has sometimes been shown to cause increases in short term memory, it can actually decrease our long term recall memory.

    To help reduce the stress in your life, try relaxing with meditation, yoga or breathing exercises. Unplug–even for just a few hours. Stop checking your emails, social accounts and news. Release some endorphins with some exercise.

    Bottom line, the more anxious and stressed we are, the less clearly we think, the poorer our memory works.

    5. Continuous Learning

    The mind is like a muscle. The more you challenge it, the stronger it gets. The more you learn, the more you can learn.

    Research shows that learning can actually change the physical makeup of your brain. Not too long ago, we used to think that you were born with a fixed amount of brain cells, which declined with age. New research now shows that we can actually increase the number of brain cells we have throughout our life.

    Aside from staying physically active, learning new skills and studying can actually keep our brains healthier. Consider taking a continuing education class, studying a new language, learning a new instrument, playing new card games.[7]

    Studies show that the more complex the task, the more benefits for your mind. Simply showing up to class is not enough. You need to be actively engaged. Anything that forces you to focus and learn something new and get out of a rote routine will help you sharpen your mind and boost your memory.

    Try these 15 Ways to Cultivate Continuous Learning for a Sharper Brain.

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    6. Stay Social

    The more deep and meaningful social connections you maintain, the more you protect your brain. Bottom line, the more friends you have, the more people you work with, the more you’re forced to use your brain.

    Social isolation and loneliness are significant risks of dementia. Without interacting with others, our brains wilt. Isolation and loneliness lead to depression, physical and mental decline.[8]

    In a 2016 study published in Frontiers in Aging Neuroscience, seniors with a full social calendar did better on memory, reasoning, and processing speed tests.[9]

    What to do?

    Party! Seriously, get together with friends as often as possible. Have family dinners. Choose social activities or sports like tennis, golf, cards or go for walks with a friend. Bottom line have fun, build meaningful social relationships and stay connected. Not only will it make your mind sharper and your memory better, you’ll be happier, too!

    7. Wakeful Rest

    This one is getting harder and harder to do. In a world where we can’t sit on a bus, go up an elevator or go to the bathroom without our phones, doing absolutely nothing to distract our minds is becoming increasingly difficult.

    But, the results are in. Doing nothing is great for your memory. Quietly resting for 10 minutes, after you learn something will help you remember and help you create more detailed memories.[10]

    What we do minutes after we learn something new has a significant impact on how well we retain the new information. In another study, it didn’t matter what you did after you learned something new, as long as you weren’t distracted by outside factors. In other words, you could be thinking of your day, making a grocery list, or thinking of a story.

    In either case, wakeful rest for a period of 10 minutes helped the brain process and consolidate your memories so that you were better able to recall the information at a later date.[11]

    Bottom Line

    You don’t have to spend a dime on cocktails and supplements promising a quick boost to your memory power. There is very little conclusive scientific evidence suggesting supplements will help improve the memories of healthy individuals–not for Ginkgo Biloba, Vitamin B, fish oils, Vitamin D, Folate or other supplements claiming they a secret formula.

    There are far cheaper and more effective ways to boost your memory: exercise, rest, eat well, learn, love, laugh and relax. Who wouldn’t want that prescription?

    More About Boosting Brain Power

    Featured photo credit: Unsplash via unsplash.com

    Reference

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