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4 Steps That Could Improve Patient Care Guaranteed!

4 Steps That Could Improve Patient Care Guaranteed!

At the core of any medical establishment is the patient. Therefore, everyone in the business needs to be seeking to find ways on an ongoing basis to improve the care that they offer to each and every patient. Sometimes, with the best will in the world, things do go wrong, and understanding the fundamental nature of these problems is a key challenge to putting in place processes that will avoid their recurrence in future. But what other steps can be taken to improve patient care?

1. Providing Support for Staff

Several investigations into failing healthcare institutions in recent years have highlighted one particular area that all medical institutions could improve upon – supporting their staff.  Health care professionals are under immense pressure and work with an awkward system that often feels like it is designed to make their work harder, rather than easier.

They also see people at their most vulnerable and therefore, potentially, prone to irrational emotional responses – suffering from ill health, concerned for the wellbeing of their loved ones, confused and frightened.

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It is clear that adequate support for staff is key to improving patient care. Sickness rates and stress levels are higher in medical professions than in many other industry sectors, and staff risk burning out from the incessant pressure. While this doesn’t account for all the issues experienced by some failing institutions, it does highlight a general problem that can easily be addressed and with profoundly positive results if it is managed in the right way, with skill and compassion.

Therefore, offering staff better than adequate support should be one of the top priorities of any institution. As well as providing help, it is also important to give staff outlets to express their concerns. One example of how to do this is through the formation of a multi-disciplinary team, whose objective is to look at each case and to draw conclusions that are likely to offer a well-rounded viewpoint.

2. Continuous Development of Staff

With busy schedules and difficult workloads, staff development can sometimes be sidelined, but studies have shown that the continuous development of staff has a positive outcome on patient care levels.

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One example comes from the Yorkshire & Humber Improvement Academy and their Reducing Hospital Falls programme. This programme was designed to help frontline hospital staff to reduce the number of patient falls. The programme has yielded impressive results and shown a substantial return on investment in terms of preventing such accidents and changing the mindset of staff towards such incidents.

3. Training Staff to deal with Incident Investigation

Incidents are part of daily life in a medical institution, but the importance placed on their investigation can vary. By trying to ignore a problem, this often leads to its escalation over a period of time, alongside an inherent feeling from staff that they knew such an issue existed, but that there was no system in place to deal with it.

Training staff to deliver an incident investigation is key to improving patient care, by helping them to spot potential incidents before they happen, or by following an established process to learn from those that have taken place. Root cause analysis is one of the best ways that institutions can assess what has happened, and the changes that need to be made to reduce the likelihood of its reoccurrence.

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To perform an effective and comprehensive root cause analysis investigation, staff require the correct training. While not everyone needs to be trained, it is important that there are the right people within every institution who are able to carry out the work, and to provide a clearly defined outcome that all staff can learn from.

4. Involving Patients and their Families in Decision-Making

Involving patients and their families in the decision-making process has been shown to be a key step towards improving patient care. No one likes to feel excluded or confused about their situation, especially when it affects their health, or the health of a loved one.

When staff include patients as much as possible with the diagnosis possibilities, and review all treatment options with them, this feeling of being excluded from the process is clearly removed, to be replaced with a more trusting relationship which benefits all parties concerned.

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The Shared Decision Making system instituted by the NHS is a perfect example of this, working through patient questions to provide them with the information they need. They can then make a more informed decision about how to proceed, and they tend to feel that they are in control of their treatment by going through this process, rather than simply being a passenger along for a ride, without a voice in the matter.

Finding the time to go through this process might seem impossible to staff, who are constantly run off their feet, but the fact is that time invested up-front is always saved down the line, and it will ensure also that a happier staff-patient-family member relationship is established from the word go, based upon a foundation of knowledge, input and trust.

Featured photo credit: http://www.nuemd.com/news/2015/09/10/open-medical-notes-may-improve-patient-care via nuemd.com

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Last Updated on November 20, 2018

10 Reasons Why New Year’s Resolutions Fail

10 Reasons Why New Year’s Resolutions Fail

A new year beautifully symbolizes a new chapter opening in the book that is your life. But while so many people like you aspire to achieve ambitious goals, only 12% of you will ever experience the taste of victory. Sound bad? It is. 156 million people (that’s 156,000,000) will probably give up on their resolution before you can say “confetti.” Keep on reading to learn why New Year’s resolutions fail (and how to succeed).

Note: Since losing weight is the most common New Year’s resolution, I chose to focus on weight loss (but these principles can be applied to just about any goal you think of — make it work for you!).

1. You’re treating a marathon like a sprint.

Slow and steady habit change might not be sexy, but it’s a lot more effective than the “I want it ALL and I want it NOW!” mentality. Small changes stick better because they aren’t intimidating (if you do it right, you’ll barely even notice them!).

If you have a lot of bad habits today, the last thing you need to do is remodel your entire life overnight. Want to lose weight? Stop it with the crash diets and excessive exercise plans. Instead of following a super restrictive plan that bans anything fun, add one positive habit per week. For example, you could start with something easy like drinking more water during your first week. The following week, you could move on to eating 3 fruits and veggies every day. And the next week, you could aim to eat a fistful of protein at every meal.

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2. You put the cart before the horse.

“Supplementing” a crappy diet is stupid, so don’t even think about it. Focus on the actions that produce the overwhelming amount of results. If it’s not important, don’t worry about it.

3. You don’t believe in yourself.

A failure to act can cripple you before you leave the starting line. If you’ve tried (and failed) to set a New Year’s resolution (or several) in the past, I know it might be hard to believe in yourself. Doubt is a nagging voice in your head that will resist personal growth with every ounce of its being. The only way to defeat doubt is to believe in yourself. Who cares if you’ve failed a time or two? This year, you can try again (but better this time).

4. Too much thinking, not enough doing.

The best self-help book in the world can’t save you if you fail to take action. Yes, seek inspiration and knowledge, but only as much as you can realistically apply to your life. If you can put just one thing you learn from every book or article you read into practice, you’ll be on the fast track to success.

5. You’re in too much of a hurry.

If it was quick-and-easy, everybody would do it, so it’s in your best interest to exercise your patience muscles.

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6. You don’t enjoy the process.

Is it any wonder people struggle with their weight when they see eating as a chore and exercise as a dreadful bore? The best fitness plan is one that causes the least interruption to your daily life. The goal isn’t to add stress to your life, but rather to remove it.

The best of us couldn’t bring ourselves to do something we hate consistently, so make getting in shape fun, however you’ve gotta do it. That could be participating in a sport you love, exercising with a good friend or two, joining a group exercise class so you can meet new people, or giving yourself one “free day” per week where you forget about your training plan and exercise in any way you please.

7. You’re trying too hard.

Unless you want to experience some nasty cravings, don’t deprive your body of pleasure. The more you tell yourself you can’t have a food, the more you’re going to want it. As long as you’re making positive choices 80-90% of the time, don’t sweat the occasional indulgence.

8. You don’t track your progress.

Keeping a written record of your training progress will help you sustain an “I CAN do this” attitude. All you need is a notebook and a pen. For every workout, record what exercises you do, the number of repetitions performed, and how much weight you used if applicable. Your goal? Do better next time. Improving your best performance on a regular basis offers positive feedback that will encourage you to keep going.

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9. You have no social support.

It can be hard to stay motivated when you feel alone. The good news? You’re not alone: far from it. Post a status on Facebook asking your friends if anybody would like to be your gym or accountability buddy. If you know a co-worker who shares your goal, try to coordinate your lunch time and go out together so you’ll be more likely to make positive decisions. Join a support group of like-minded folks on Facebook, LinkedIn, or elsewhere on the internet. Strength in numbers is powerful, so use it to your advantage.

10. You know your what but not your why.

The biggest reason why most New Year’s resolutions fail: you know what you want but you not why you want it.

Yes: you want to get fit, lose weight, or be healthy… but why is your goal important to you? For example:

Do you want to be fit so you can be a positive example that your children can admire and look up to?

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Do you want to lose fat so you’ll feel more confident and sexy in your body than ever before?

Do you want to be healthy so you’ll have increased clarity, energy, and focus that would carry over into every single aspect of your life?

Whether you’re getting in shape because you want to live longer, be a good example, boost your energy, feel confident, have an excuse to buy hot new clothes, or increase your likelihood of getting laid (hey, I’m not here to judge) is up to you. Forget about any preconceived notions and be true to yourself.

  • The more specific you can make your goal,
  • The more vivid it will be in your imagination,
  • The more encouraged you’ll be,
  • The more likely it is you will succeed (because yes, you CAN do this!).

I hope this guide to why New Year’s resolutions fail helps you achieve your goals this year. If you found this helpful, please pass it along to some friends so they can be successful just like you. What do you hope to accomplish next year?

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