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The Biggest Communication Problem Is That We Listen To Reply, Not To Understand

The Biggest Communication Problem Is That We Listen To Reply, Not To Understand

George Bernard Shaw once said, “The single biggest problem in communication is the illusion that it has taken place.” Picture this: someone is speaking to you, expressing their thoughts carefully for you to understand. You wait for the breaks in the conversation, when you think they’ve finished talking, and then you interrupt with your own piece of information or repeat what was just said. “Oh, I know just how you feel,” you say, or “I had the same thing happen to me. Let me tell you about it!”

You fail to listen. You create your own ideas. You miss the message and the opportunity to understand. It’s about your agenda, not theirs. Have you ever experienced this?

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Often, you think you’ve understood what was said, but the reality is that you spent the whole time formulating a reply and forgot to actually listen. Arguably, listening is the most difficult skill in communication, and we’re getting worse at it.

What We Hear Vs. What We Understand

There is a lag time between hearing and understanding. This lag time varies from one individual to another. The lag time can be a few seconds to up to a minute, and this is where the trouble begins. It’s during this lag time that we drift off and start listening to ourselves and not to the person speaking to us. This is when we lose concentration and comprehension.

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What causes this lag time? It could be our emotional state. It also could be our physical state. However, the most likely offenders are our own thoughts and judgments. One example is confirmation bias, our habit of picking out facets of a conversation that reinforce our values, perceptions and pre-existing beliefs.

The gap between what is said and what we hear is also linked to how slow or fast a person speaks. The average person speaks 175 to 200 words per minute, but most people are capable of listening to and processing 600 to 1,000 words per minute. Because of this, our brain is not always fully focused on what someone is saying and goes off in different directions. This prevents us from understanding what is being said.

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Another phenomenon is called competitive listening. This is when we have a negative reaction to what is being said because we don’t agree with the other person. We immediately stop listening and the conversation is over.

Allow Yourself to Understand

Let’s face it, we’re not going to agree with everything everybody says. That is part of life, and we need to accept it. Instead of falling into traps like confirmation bias and competitive listening, let’s try to concentrate on understanding by becoming a little more empathetic when we listen. Here are some suggestions.

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  1. Open your mind to what is being said. Don’t judge, just listen. If you have a problem focusing, repeat what is being said in your mind.
  2. Forget the details and listen for the big picture. It’s important to get the overall point of the conversation first. Statements can be easily misunderstood, especially when they differ from your own opinions and cause you to listen competitively.
  3. Don’t interrupt until the other person has finished speaking. You can always ask the speaker to repeat himself or herself, but do it in between sentences.
  4. Don’t jump to conclusions. Let the speaker articulate his or her point of view completely. This will give you time to think it through before formulating a response.

Remember, it’s perfectly OK to disagree with someone, but you need to first understand their message. Ask yourself why their message may be true and what circumstances would make it true. Asking this will put you “in their shoes,” so to speak, and will make it more challenging to argue with them.

In summary, most of us have never been taught to listen, so it’s really not our fault. Effective listening is skill-based and must be learned and practiced. You must approach listening with a positive attitude and the intent to understand the other person completely. This paradigm is completely different from the usual paradigm. It gets you within the other person’s reality. You put yourself in it so that you can see things the way the other person sees them and understand the way they feel. Your reply will then come from a basis of complete understanding.

Featured photo credit: Tord Sollie via unsplash.com

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Anthony Pica

Freelance Writer

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Last Updated on January 21, 2020

How to Motivate People Around You and Inspire Them

How to Motivate People Around You and Inspire Them

If I was a super hero I’d want my super power to be the ability to motivate everyone around me. Think of how many problems you could solve just by being able to motivate people towards their goals. You wouldn’t be frustrated by lazy co-workers. You wouldn’t be mad at your partner for wasting the weekend in front of the TV. Also, the more people around you are motivated toward their dreams, the more you can capitalize off their successes.

Being able to motivate people is key to your success at work, at home, and in the future because no one can achieve anything alone. We all need the help of others.

So, how to motivate people? Here are 7 ways to motivate others even you can do.

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1. Listen

Most people start out trying to motivate someone by giving them a lengthy speech, but this rarely works because motivation has to start inside others. The best way to motivate others is to start by listening to what they want to do. Find out what the person’s goals and dreams are. If it’s something you want to encourage, then continue through these steps.

2. Ask Open-Ended Questions

Open-ended questions are the best way to figure out what someone’s dreams are. If you can’t think of anything to ask, start with, “What have you always wanted to do?”

“Why do you want to do that?”

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“What makes you so excited about it?”

“How long has that been your dream?”

You need this information the help you with the following steps.

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3. Encourage

This is the most important step, because starting a dream is scary. People are so scared they will fail or look stupid, many never try to reach their goals, so this is where you come in. You must encourage them. Say things like, “I think you will be great at that.” Better yet, say, “I think your skills in X will help you succeed.” For example if you have a friend who wants to own a pet store, say, “You are so great with animals, I think you will be excellent at running a pet store.”

4. Ask About What the First Step Will Be

After you’ve encouraged them, find how they will start. If they don’t know, you can make suggestions, but it’s better to let the person figure out the first step themselves so they can be committed to the process.

5. Dream

This is the most fun step, because you can dream about success. Say things like, “Wouldn’t it be cool if your business took off, and you didn’t have to work at that job you hate?” By allowing others to dream, you solidify the motivation in place and connect their dreams to a future reality.

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6. Ask How You Can Help

Most of the time, others won’t need anything from you, but it’s always good to offer. Just letting the person know you’re there will help motivate them to start. And, who knows, maybe your skills can help.

7. Follow Up

Periodically, over the course of the next year, ask them how their goal is going. This way you can find out what progress has been made. You may need to do the seven steps again, or they may need motivation in another area of their life.

Final Thoughts

By following these seven steps, you’ll be able to encourage the people around you to achieve their dreams and goals. In return, you’ll be more passionate about getting to your goals, you’ll be surrounded by successful people, and others will want to help you reach your dreams …

Oh, and you’ll become a motivational super hero. Time to get a cape!

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