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4 Reasons for Digitalizing an Auto Repair Business

4 Reasons for Digitalizing an Auto Repair Business

The digital age has transformed how business is conducted today. A computer is found in every office on the globe. From the stock market to real estate investments, sports betting or fleet management, all operations have been digitalized. Today computerized business operations are equally common among supermarkets, retail shops, and modern grocery stores. It is therefore not surprising that even auto repair shops are now digitalized. A modern auto repair shop may still rely on skills of manual repair and maintenance but it should have all operations running on a digital platform. This is the future of the auto repair business.

    Why bother to computerize operations in a functioning car repair business? Most of the repairs will be manually installed. The repairs needed in a car are the same as they have been for many decades now. Physical diagnosis is the second nature of a good auto mechanic, so why would a car repair shop bother to computerize their operations even when some repairs and maintenance are so basic? Doesn’t that question the competence of their technicians, quality of their services, and reliability of their repairs? Well, in reality, computerizing repair processes does exactly the opposite of that. Digitalizing an auto repair shop builds the competitiveness and profitability of the business four distinct ways. Here they are.

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    1. Reliable and Comprehensive Diagnostics

    A digitalized auto repair shop uses specialized software to diagnose all issues in a vehicle with fluid accuracy. The shop reduces its expenses courtesy of modernizing the repairs using real-time data generation and automated diagnostic procedures. connecting a modern vehicle to the diagnostic software can determine if there is any malfunction in a car. It’s able to pinpoint whether the problem is in a vehicles’ electronic system, gearing cycle, or anywhere else, and then highlight the possible location of the fault.

      The software speeds up the whole process and increases the accuracy of technicians. It identifies all problems and their associated effects. It can also provide a diagnosis for several vehicles simultaneously, reducing the number of technicians required. A digitalized auto repair shop does not narrate to a customer what the problem might be and how to fix it. Instead, a client is given a printout of the computerized diagnosis and then charged for the repair. Rarely will a customer argue with the process, when holding printed diagnostics in their hand.

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      2. Profiling and Automating Repair Processes Accurately

      Modern auto repair shops even have the potential of automating all repair operations with absolute accuracy. The repair process is profiled systematically then implemented with precision, convincing a customer who would otherwise have opted for a cheaper but less worthwhile alternative. After a computerized diagnostic, the software provides a guideline for the most appropriate repair procedure to eliminate any and all problems found.

      With a printed manual of what should be done to restore the vehicle to optimal function, the customer will trust the repair shop more. The customer may have a car under a lease or after leasing or they may have multiple vehicles which need repair. Having profiled the repair process accurately, the result will increase customer satisfaction and a sustain a return customer base. From all perspectives, a digitalized auto repair shop increases its profitability while simultaneously reducing expenditure

      3. Building Competitive Customer Relations

      Not only is it possible to earn the trust, confidence, and loyalty of a customer with a computerized procedure, but it also creates a new avenue of customer relationships. A digitalized auto repair shop runs a client database, maintaining frequent and consistent communication with every customer. This allows the shop to automate its customer relationship management during repairs and in between visits. In effect, the digital platform enables an auto-repair shop to gain new customers, sustain a wide base of return clientele, increase customer satisfaction, and optimize profitability. The customer also doesn’t have to worry about the risk of third-party scams recently raiding the industry. It does more than traditional word of mouth ever could hope for.

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        4. Adding the Edge of E-commerce

        One other reason why modern auto repair shops opt for digitalization is the potential of e-commerce. Among almost all AAA approved auto repair shops, the use of software solutions in auto repair is gaining formidable growth globally. Leading brand names in auto repair from NAPA to OTC, have entered the e-commerce platform with commendable success.

        Some chain auto repair shops including Sears and Pep Boys have not only digitalized but also expanded their reach with faster and cheaper digital marketing solutions. The advantage is that in addition to offering auto repair services, the auto repair shops offer additional products and extra services. This widens the marketability and potential customer base for the shop. It also keeps you competitive now that almost every business is relying on the web for something.

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        This list identifies four of the most significant advantages but there are even more reasons to go digital. The entire automotive industry is adapting to the digital age, and so is auto repair. From reducing expenditure to increasing profitability, and from sustaining the current customer base to attracting new customers, a digitalized auto repair business will give you an advantage.

        ~~~~~

        Photo Credit: Cars by Parker Gibbs, Auto repair by Delphin Media, maintenance by danvolks99

        Featured photo credit: Molostock / Freepik via freepik.com

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        Last Updated on October 15, 2019

        To Automate or not to Automate Your Personal Productivity System

        To Automate or not to Automate Your Personal Productivity System

        We are all about doing things faster and better around here at Lifehack. And part of doing things faster and better is having a solid personal productivity system that you use on a daily basis.

        This system can be just about anything that helps you get through your mountain of projects or tasks, and helps you get closer to your goals in life. Whether it’s paper or pixels, it doesn’t really matter. But, since you are reading Lifehack I have to assume that pixels and technological devices are an important part of your workflow.

        “Personal Productivity System” defined

        A personal productivity system (at least the definition that this article will use) is a set of workflows and tools that allow an individual to optimally get their work done.

        Workflows can be how you import and handle your photos from your camera, how you write and create blog posts, how you deploy compiled code to a server, etc.

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        Tools are the things like planners, todo managers, calendars, development environments, applications, etc.

        When automation is bad

        You may be thinking that the more that we automate our systems, the more we will get done. This is mostly the case, but there is one very big “gotcha” when it comes to automation of anything.

        Automation is a bad thing for your personal productivity system when you don’t inherently understand the process of something.

        Let’s take paying your bills for example. This may seem very obvious, but if you can’t stick to a monthly budget and have trouble finding the money to make payments on time, then automating your bill payment every month is completely useless and can be dangerous for your personal finances.

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        Another example is using a productivity tool to “tell you” what tasks are important and what to do next. If you haven’t taken a step back and figured out just how your productivity systems should work together, this type of automation will likely keep you from getting things done.

        You can only automate something in your personal productivity system that have managed for a while. If you try to automate things that aren’t managed well already, you will probably feel a bit out of control and have a greater sense of overwhelm.

        Another thing to remember is that some things should always be done by yourself, like responding to important emails and communicating with others. Automating these things can show your coworkers and colleagues that you don’t care enough to communicate yourself.

        When automation is good

        On the other hand, automation is a great thing for your personal productivity system when you understand the process of something and can then automatically get the steps done. When you know how to manage something effectively and understand the step-by-step process of a portion of your system, it’s probably a great time to automate it.

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        I have several workflows that I have introduced in the last year that takes some of the “mindless” work from me so I can be more creative and not have to worry about the details of something.

        On my Mac I use a combination of Automator workflows, TextExpander snippets, and now Keyboard Maestro shortcuts to do things like automatically touch-up photos imported from my iPhone 4S or open all the apps and websites needed for a weekly meeting to the forefront of my desktop by typing a few keys. Once you open yourself up to automating a few of your processes, you start to see other pieces of your system that can benefit from automation.

        Once again; none of this works unless you understand your processes and know what tools you can use to get them done automatically.

        The three steps to determine if something is “ripe” for automation

        If your workflow passes these three steps, then automate away, baby:

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        1. You can do this process in your sleep and it doesn’t require your full, if any form of attention. It can (and has been) managed in some form prior to automating it.
        2. The process is time consuming.
        3. The process doesn’t require “human finesse” (ie. communicating and responding to something personally)

        Automating your personal productivity systems can be a great for you in the long run if you are careful and mindful of what you are doing. You first need to understand the processes that you are trying to automate before automating them though. Don’t get stuck in thinking that anything and everything should be automated in your life, because it probably shouldn’t.

        Pick and choose these processes wisely and you’ll find the ones that take up most of your time to be the best ones to automate. What have you automated in your personal productivity system?

        Featured photo credit: Bram Naus via unsplash.com

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