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Choosing The Right Online Consultation Service Provider

Choosing The Right Online Consultation Service Provider

Imagine consulting a lawyer about your tax liabilities online. Imagine responding to an emergency after noting some worrying symptoms with your son or daughter, and opting for an online doctor consultation. Now imagine that any one of these supposed service providers or consultants are crooks. Online consultants may be crooked or they are could be reliable professionals. Now, the questions is, how do you know if you have selected the right consultant. This article will highlight what you should focus on when selecting an online consultation service provider.

Look For Signs Of Professional Expertise

In most cases when hiring or consulting a professional in real life, you use your eyes and ears to see if they’re competent. Unfortunately, visual and audio options are often unavailable in online consultations. However, there are other ways you can look for indications that your consultant is competent and qualified. Ask questions that you can predict the answers to. Do not give out all your information. Leave out areas you know a qualified professional in that niche would ask for, such as the age of your daughter, for example, if you are consulting an online doctor for a diagnosis. If a doctor does not ask for the age, run and do not look back.

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    Also see if the professional is a part of some professional organizations. Research the organization to find out if it’s legitimate. Memberships help validate their professional competence. Hopefully, it is not your first to engage with such a professional. Still, do not ignore your sixth sense. If something feels fishy, trust your gut and cancel the online consultation. More advice; look for testimonies on their website and ask for an objective second opinion.

    Maintain a Need-To-Know Basis

    Even as you use your information skillfully to determine their professional expertise, always maintain a need-to-know interaction. Do not tell them any additional, unnecessary information about you or your case. If, for instance, you are seeking consulting services regarding an illness, keep your online business out of the discussion. Some personal details about your identity should be omitted from the consultation. Do not risk the security of your financial, career, and social life with an online consultant. Only expose as much of yourself as the case under review mandates, and nothing more.

    Initiate All Contracts With A Trial

    Some projects are too gigantic, such as when you are buying a new home, to trust an online consultant when you don’t know if they’ll live up to their end of the bargain. Avoid entrusting the lifeline of your business to a person whose only attribute is being an online consultant. Before you select the consultant to entrust such big projects to, always start with smaller trials. Test their delivery, their reliability, their professionalism, and their performance. Only if a consultant passes the trial (s) should you risk entrusting them with a big project.

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      Check Out The Consultant’s Digital Identity

      Try to look for some personal details to the profile of the online consultant. You can always ask the consultant for any details you don’t see on their profile. If it is feasibly practical, ask for the residential address, work location, or phone number. Make sure you always ask for their accreditation.

      If your are seeking online consultation services from a lawyer, doctor, teacher, designer, or architect, it is necessary that they have valid certificates/licenses to show their education level and appropriate license(s). And, again, don’t ever ignore your sixth sense.

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        Published on June 2, 2020

        How Not to Let Cognitive Bias Control Us When Dealing with COVID-19

        How Not to Let Cognitive Bias Control Us When Dealing with COVID-19

        Why have so many people made so many bad decisions around COVID-19?

        On the one hand, many ignored the information about the pandemic at first, dismissing its importance. Plenty believed — and some continue to believe — COVID-19 is no worse than the flu and shouldn’t be a concern. Others thought the US medical system would easily cope with it, as it did with SARS and other respiratory infections. Many think it will blow over soon, disappearing with the warm weather in the summer.

        On the other hand, plenty of people have taken aggressive — and unhelpful — actions to address their fears. Many have engaged in panic buying, stocking up on more toilet paper than they can use in a year and getting canned goods that they will never eat. Others turned to hyped-up miracle cures offered by modern-day snake oil salespeople, despite health experts clearly conveying that there’s no known treatment or cure for COVID-19.

        Such poor decision making stem from dangerous judgment errors that cognitive neuroscientists like myself call cognitive biases[1]. These mental blind spots impact all areas of our life, from health to relationships and even shopping, as a study recently revealed[2]. We need to be wary of cognitive biases in order to survive and thrive during this pandemic.

        What Are Cognitive Biases?

        A cognitive bias is a result of a combination of our evolutionary background[3] and specific structural features in how our brains are wired. Many of these mental blind spots proved beneficial for our survival[4] in the ancestral savanna environment, when we lived as hunter-gatherers in small tribes. Our ability to survive and reproduce depended on fast instinctive responses much more than reflective analysis.

        Our primary threat response, which stems from the ancient savanna environment, is the fight-or-flight response. You might have heard of it as the saber-toothed tiger response: our ancestors had to jump at a hundred shadows to get away from a saber-toothed tiger or to fight members of an invading tribe.

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        This lizard brain response proved a great fit for the kind of short-term intense risks we faced as hunter-gatherers. We are the descendants of those who had a great instinctive fight-or-flight response: the rest did not survive.

        Unfortunately, our natural gut reaction to threats to either fight or flee results in terrible decisions in the modern environment. It’s particularly bad for defending us from major disruptions caused by the slow-moving train wrecks we face in the modern environment, such as the COVID-19 pandemic.

        Thus, the people who ignored — and continue to ignore — the reality of the dangers from COVID-19 are expressing the flight response. They’re fleeing from uncomfortable information, ignoring the reality of the situation. The people who are taking aggressive and unhelpful actions are expressing the fight response: trying to take control of the situation by doing what they can to fight COVID-19.

        Neither of these very natural responses is the right response, of course. Our natural instincts often lead us in exactly the wrong direction in our modern civilized environment. That’s why we need to adopt civilized (and unnatural) behavior habits to ensure we develop mental fitness to make the best decisions.

        You already take unnatural and civilized steps for the sake of your physical health. In the ancient savanna, it was critical for us to eat as much sugar as possible to survive when we came across honey, apples, or bananas. We are the descendants of those who were strongly triggered by sugar. Right now, our gut reactions still pull us to eat as much sugar as possible, despite the overabundance of sugar in our modern world and the harm caused by eating too many sweets.

        Just like you take proactive steps to go against your intuition to protect your physical health, you need to go against your intuitions and adopt civilized decision-making habits to protect yourself from COVID-19 and so many other modern-day problems that didn’t exist in the ancestral savanna.

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        The Most Relevant Cognitive Biases for COVID-19

        More specifically, you need to watch out for three cognitive biases.

        The Normalcy Bias

        The normalcy bias[5] refers to the fact that our intuitions cause us to feel that the future, at least in the short and medium term of the next couple of years, will function in roughly the same way as the past: normally. That was a safe assumption in the savanna environment, but not today, when the world is changing at an increasingly rapid pace.

        This bias leads us to fail to prepare nearly as well as they should for the likelihood and effects of major disruptions, especially slow-moving train wrecks such as pandemics. As a result, we tend to vastly underestimate both the possibility and impact of a disaster striking us.

        Moreover, in the midst of the event itself, people react much more slowly than they ideally should, getting stuck in the mode of gathering information instead of deciding and acting.

        While the normalcy bias is the most harmful cognitive bias from which we suffer in the face of the pandemic, it’s far from the only one. In fact, a number of other cognitive biases combined with normalcy bias lead to bad decisions about the pandemic.

        The Attentional Bias

        One of these, attentional bias, refers to our tendency to pay attention to information that we find most emotionally engaging, and to ignore information that we don’t[6]. Given the intense, in-the-moment nature of threats and opportunities in the ancestral savanna, this bias is understandable. Yet, in the modern environment, sometimes information that doesn’t feel emotionally salient is actually really important.

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        For example, the fact that the novel coronavirus originated in Wuhan, China, and caused massive sickness and deaths there didn’t draw much attention as a salient potential threat among Europeans and Americans. It proved too easy to dismiss the importance of the outbreak in Wuhan due to stereotypical and inaccurate visions of the Chinese heartland as full of backwoods peasants.

        In reality, Wuhan is a global metropolis. The largest city in central China, it has over 11 million people and produced over $22.5 billion in 2018. It has a good healthcare system, strengthened substantially by China after the SARS pandemic. A major travel hub, Wuhan’s nickname is “the Chicago of China”; it had over 500 international flights per day before the outbreak. If we assume an average of 250 people per plane, that’s 10,000 people a day flying out of Wuhan.

        Europeans and Americans, with the exception of a small number of experts, failed to perceive the threat to themselves from the breakdown of Wuhan’s solid healthcare system as it became overwhelmed by COVID-19. They arrogantly assumed this breakdown pointed to the backwardness of central China, rather than the accurate perception that any modern medical system would become overwhelmed in the face of the novel coronavirus.

        In the savanna environment, our ancestors had to live in and for the moment since they couldn’t effectively invest resources to improve their future states (it’s not like they could freeze the meat of the mammoths they killed). Right now, we have many ways of investing into our future lives, such as saving money in banks. Yet our instincts always drive us to orient toward short-term rewards and sacrifice our long-term future, a mental blind spot called hyperbolic discounting[7].

        This helps explain why so many people are not focusing sufficiently on the long-term impact of the pandemic. Many are rushing to “get back to normal,” failing to realize that doing so will leave them very vulnerable both to COVID-19 and the disruptions accompanying the impact of the pandemic.

        The Planning Fallacy

        We tend to feel optimistic about our plans: we made them, and therefore the plans must be good, right? We intuitive feel that our plans will go accordingly, failing to prepare adequately enough for threats and risks. As a result, our initial plans often don’t work out. We either fail to accomplish our goals or require much more time, money, and other resources to get where we wanted to go originally, a cognitive bias known as the planning fallacy[8]. Moreover, we don’t pivot quickly enough when external events require us to change our plans.

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        Thus, the vast majority of us were unprepared for a major disruption like COVID-19. Moreover, a great many people tried to go ahead with their plans when they should have pivoted, such as holding weddings, going on vacations, and so on.

        Addressing Cognitive Bias

        To address these cognitive biases in relation to the pandemic, you have to adopt a realistic and even pessimistic perspective. We have no way of coping with the pandemic save a combination of shutdowns and social distancing. We will see wave-like periods[9] of tight restrictions that result in less cases, then loosened restrictions with spikes of cases, and then again tightened restrictions.

        Such waves will last until we find an effective vaccine and vaccinate at least the most vulnerable demographics, which in the most optimistic scenario will not be until late 2021. If things don’t go perfectly, it might be more like 2023 or 2024: that’s the moderate scenario. In more pessimistic scenarios, we might not have an effective vaccine until 2027 or even later.

        Does that feel unreal to you? That’s the cognitive biases talking. We still don’t have an effective vaccine for the flu, as our current version is only about 50% effective in preventing infections.

        Ray Dalio, who leads Bridgewater Associates and manages over $150 billion in investor assets, said early in the pandemic : “As with investing, I hope that you will imagine the worst-case scenario and protect yourself against it”[10]. So what would it mean for you if you plan for the worst while, of course, hoping for the best?

        The Bottom Line

        You need to pivot for the long term by revising your plans[11] in a way that accounts for the cognitive bias associated with COVID-19. By doing so, you’ll protect yourself and those you care about from our deeply inadequate gut reactions in the face of such slow-moving train wrecks.

        More Tips on Overcoming Cognitive Bias

        Featured photo credit: Ani Kolleshi via unsplash.com

        Reference

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