Advertising
Advertising

How 24 Hours in Malaysia Changed My Life

How 24 Hours in Malaysia Changed My Life

The first country I had ever gone to on my own, visiting no one and knew not a soul, was Malaysia. I’ve been there a few times now but I will never forget the first time I stepped foot there. It was only for 24 hours but those 24 hours changed my perspective and outlook on people and life forever.

They say that you grow the most when you’re out of your comfort zone. I have to say that I completely, utterly agree with this statement. Going overseas completely alone, not knowing how to speak the language and not knowing one single person in the whole country was definitely out of my comfort zone. I was 22 at the time and I must admit, I will never forget this trip. There were two people in particular that I had met in Kuala Lumpur, both who have left me with some valuable lessons.

The Taxi Driver

It was 2011, here I was just landed in Malaysia. I had no idea where I was going and was searching frantically to exit the airport. Where were all the signs in English? I just wanted a taxi and I found myself lost in the Kuala Lumpur Airport. After what felt like hours, I finally found the taxi rank and hopped into a cab.

“Where are you going?” The taxi driver asked. I buckled my seat belt as I replied, “I don’t know, where would you recommend?” There was silence. Then he laughed, “You don’t know where you are going? Who comes into another country and doesn’t know where they are going?”

Advertising

I was a little nervous when I responded. “Well, I was in Thailand for the last month and didn’t realise I could only be in the country for 30 days, so I left and am heading back there in 24 hours so I can stay another 30 days!” The look on the taxi driver’s face was priceless. Looking back, I can totally understand why he was so bewildered.

As he drove, I started flipping through a tour book. One of the “must sees” was China Town. “How about you take me to China Town and I can stay there?” Almost instantly, he shook his head. “No, no, no, you not stay in China Town… very dangerous place, especially if you’re alone.”

To be honest, at this moment, I realised just what I had done and a wave of panic rushed over me. Only I would jump on a plane and have no clue where I was going. Seriously, who does that? Now that this taxi driver knows I’m alone and have no idea where I’m going, anything could happen. I gulped. “Maz, chill out, he is so friendly and his eyes are genuine, nothing but good vibes,” a voice inside my head whispered.

The taxi driver must’ve felt my anxiousness so he started chatting to me. He told me of all the cultural differences and how to show courtesy to the elders. He taught me how to say hello and thank you, then we exchanged stories. I started to relax.

Advertising

The ride was really enjoyable and I learnt a lot in the half hour trip. He then offered to drive me into the city and stop at different hotels, while he waited outside until I found a place I liked. He didn’t charge me any extra than what we originally discussed. “Let me know what time you need to leave for the airport and I will come pick you up.” He smiled and waved as he drove off.

The Stranger on the Street

“Hello!” I turned around to see who was calling out to me, he was a tall, dark man that looked to be in his early to mid 30s. I was in the mall exploring Kuala Lumpur and was not expecting to be running into anyone. I walked faster. He followed and kept calling out to me. My heart started to beat a little faster as I quickened my stride. He still followed while calling out to me.

Suddenly a voice in my head whispered, “Maz, no one knows where you are and if something happens to you, how would they know what happened?” I cringed at the thought. What had I got myself into? Another voice popped into my head, “Maz, you don’t know anyone in this country and you could do with some company, go on and make a new friend!”.A strange feeling of calmness rushed over me. I stopped and turned around to the stranger.

We ended up walking through the streets while he showed me the sights. We went to a bar for a drink and he told me that he had been living there for the last 2 years studying. He told me stories of when he first arrived in Malaysia and the culture shock he experienced. He taught me of the cultural differences and their way of living. We had a great time and I learnt more about Malaysia chatting to him than I would have from walking alone.

Advertising

We left the bar and started wandering some more. He took me to wherever I wanted to see and he was such a gentlemen I felt quite at ease. A lot different to how I felt when he was calling after me in the mall. We then went and had some food, shared some laughs and he walked me home.

What I Learned

Before this experience, I had always been weary of others. I found it hard to trust someone and it took me a while to open up. I worried about people’s intentions before I even got to know them and was always quick to assume the worst before giving anyone a chance.

When I was ready to leave for the airport, the taxi driver was running late and I started to worry that he wasn’t going to turn up. “Maz, you should’ve just booked a cab instead of depending on a stranger.” As I said this to myself a cab pulled up in front of me. “Maz?” He called out. It wasn’t the same taxi driver, how did he know my name?

“Maz, I have to take you to airport. My friend very worried about you making your flight.” He said with a look of concern. “Where is he?” I asked. I was a little nervous that another cab driver had come for me instead. “He was in a car accident, he is in hospital now but he called me because he was worried about you missing your flight. He promised you he would get you to the airport. Jump in, we are running late!”

Advertising

I was in shock. “Oh my, is he okay?” A complete stranger, was worried about me. This stranger was in a hospital bed after a car accident and all he could think about was keeping his promise of getting this random 22 year old girl to the airport? I was speechless.

The guy I had met the night before had walked me home, on the walk home I started running scenarios in my head. Should I pretend I am staying somewhere else so he doesn’t know where I really am staying? Is he going to try and hit on me or even force himself on me? I was preparing for the worst. Instead, he walked me to the door of the hotel, asked for my Facebook so we could stay in touch and he shook my hand and thanked me for the evening.

Here I was thinking up of all the worse scenarios in my head, letting fear rule my mind, when I didn’t need to be anxious, nervous or even pondering on such negative thoughts. It was definitely an eye opener. I learnt that our intuition knows best and if we listen to our guts, it is usually spot on. I learnt that when you open up to others you open up to opportunity and the universe.

We shouldn’t assume the worse in people especially before giving them a chance. Our intuition knows best and we can feel if someone is bad news or has bad motives. If I hadn’t trusted anyone or allowed myself to open up, that trip would’ve turned out pretty boring. We shouldn’t be so quick to judge. It’s all about perspective. Is the glass half full or empty?

Since then, I have taken this newfound attitude with me wherever I go and I tell you what, I have never made so many friends and connections with so many different walks of life. I’ve had a ball getting to know so many people from different backgrounds and some of which are now amazing lifelong friends who I love very dearly. The 24 hours I spent in Malaysia may have been short but it definitely was sweet. So sweet that it changed me forever.

More by this author

The Battle Of The Voices In My Head Be Careful What You Wish For How 24 Hours in Malaysia Changed My Life But He Says He Loves Me: How I Finally Left an Abusive Relationship 3 Simple Tips to Lose Weight and Keep It Off

Trending in 20-Something

1 One Solid Practice for Tackling Low Self-Esteem 2 If You Want To Get Help From Others Easily, Remember To Avoid This Mistake 3 7 Tools to Optimize Your Next Long-Term Traveling Experience 4 What GoT Would Be Like if the Characters Used Social Media 5 How To Go Through College And Stay Sane

Read Next

Advertising
Advertising
Advertising

Last Updated on April 11, 2019

How to Improve Communication Skills for Workplace Success

How to Improve Communication Skills for Workplace Success

Possessing strong communication skills will help you in every phase of your life. This is especially true in the workplace.

I have personally worked with several leaders who were masters of communication. A few were wonderful speakers who could tell a great story and get everyone in the room engaged. Those of us in attendance would walk away feeling inspired and eager to help with what came next. Others were very skilled at sharing a clear direction and job expectations.

I knew exactly what was expected of me and how to achieve my goals. This was the foundation of an energized and vibrant role I was in. What I have found is strong communication skills are incredibly helpful and sometimes critical in how well we perform at work.

Here we will take a look at how to improve communication skills for workplace success.

How Communication Skills Help Your Success

Strong communication skills pave the way for success in many ways. Let’s look at a few of the big ones.

Create a Positive Experience

Here are two examples of how well developed communication skills helps create a positive experience:

When I first moved to the city I now live in, I began a job search. Prior to my first live interview, I was told an address to go to. Upon arriving at the address provided, I drove around and around attempting to find the location. After 15 minutes of circling and looking for the address, I finally grabbed a parking spot and set out on foot.

What I discovered was the address was actually down an alley and only had the number over the door. No sign for the actual company. The person that gave me those very unclear directions provided a bad experience for me.

Had they communicated the directions to get there in a clear manner, my experience would have been much better. Instead the entire experience started off poorly and colored the entire meeting.

As a recruiter, I frequently provide potential candidates with information about a job I’m speaking to them about. In order to do this, I also provide a picture of the overall company, the group they might be joining, and how their role fits in and impacts the entire company.

Time and time again I have been told by candidates that I have provided the clearest picture of a company and role they have ever heard. They have a positive experience when I clearly communicate to them. Even when the position does not work out for them, often times they will want to stay in touch with me due to the open communication and beneficial experience they had during the interviewing process.

Advertising

Strong communication skills will provide a positive experience in virtually any interaction you have with someone.

Help Leadership Skills

It’s certainly a skill all its own to be able to lead others.

Being a mentor and guiding others towards success is a major hallmark of great leaders. Another characteristic of effective leaders is the ability to communicate clearly.

As I referenced above, having a leader who can plainly articulate the company’s mission and direction goes a really long way towards being the Captain of the boat that others want to follow. It’s like saying “here’s our destination and this is how we are going to get there” in a way that everyone can get on board with.

Another critical component of everyone helping to sail the boat in the right direction is knowing what your portion is all about. How are you helping the boat move towards its destination in the manner than is consistent with the leaders’ vision?

If you have a boss or a manager that can show you what it takes for not only you to be successful, but also how your performance helps the company’s success then you’ve got a winner. A boss with superior communication skills.

Build Better Teams

Most of us work in teams of some sort or another. During the course of my career, I have led teams up to 80 and also been an individual contributor.

In my individual contributor roles, I have been part of a larger team. Even if you are in business for yourself, you have to interact with others in one manner or another.

If you have strong communication skills, it helps to build better teams. This is true whether you are in an IT department with 100 other fellow programmers or if you own your own business and have customers or vendors you communicate with.

When you showcase your robust ability to communicate well with others while interacting with them, you are building a better team.

Now let’s jump in to how to improve communication skills to help you pave the way for your workplace success.

Advertising

How to Improve Communication Skills for Workplace Success

There are many tips, tricks, and techniques to improve communication skills. I don’t want to overwhelm you with too much information, so let’s focus on the things that will provide the biggest return on your time investment.

Most of these tips will be fairly easy to become aware of but will take time and effort to implement. So let’s go!

1. Listen

Ever heard the saying you have two ears and one mouth for a reason? If you haven’t, then here’s the reason:

Being a good listener is half the equation to being a good communicator.

People who have the ability to really listen to someone can then actually answer questions in a meaningful way. If you don’t make the effort to actively listen, then you are really doing yourself and the other person a disservice in the communication department.

Know that person who is chomping at the bit to open his or her mouth the second you stop talking? Don’t be that person. They haven’t listened to at least 1/2 of what you’ve said. Therefore the words that spill out of their mouth are going to be about 1/2 relevant to what you just said.

Listen to someone completely and be comfortable with short periods of silence. Work on your listening skills first and foremost.

2. Know Your Audience

Knowing your audience is another critical component to having strong communication skills. The way you interact with your manager should be different than how you interact with your kids. This isn’t to say you need to be a different person with everyone you interact with. Far from it.

Here is a good way to think about it:

Imagine using your the same choice of words and body language you use with your spouse while interacting with your boss. That puts things in a graphic light!

You want to ensure you are using the type of communication most relevant to your audience.

Advertising

3. Minimize

I have lunch with a business associate about 3 times a year. We’ve been talking for several years now about putting a business deal together.

He is one of those people that simply overwhelms others with a lot of words. Sometimes when I ask him a question, I get buried beneath such an avalanche of words that I’m more confused than when I asked the question. Needless to say this is most likely a large portion of why we never put the deal together.

Don’t be like my lunch business associate. The goal of talking to or communicating with someone is to share actual information. The goal is not to confuse someone, it’s to provide clarity in many cases.

State what needs to be stated as succinctly as possible. That doesn’t mean you can’t have some pleasant conversation about the weather too.

The point is to not create such an onslaught of words and information that the other person walks away more confused than when they started.

4. Over Communicate

So this probably sounds completely counter intuitive to what I just wrote about minimizing your communication. It seems like it might be but it’s not.

What I mean by over communicating is ensuring that the other person understands the important parts of what you are sharing with them. This can be done simply yet effectively. Here’s a good example:

Most companies have open enrollment for benefits for the employees in the fall. The company I work for has open enrollment from November 1 to 15. The benefits department will send out a communication to all employees around October 1st, letting them know open enrollment is right around the corner and any major changes that year. There’s also a phone number and email for people to contact them with any questions.

Two weeks later, we all get a follow up email with basically the same information. We get a 3rd communication the week before open enrollment and another one 1 day before it starts.

Finally we get 2 emails during enrollment reminding us when open enrollment ends.

There’s minimal information, it’s more of a reminder. This is effective over communication.

Advertising

5. Body Language

The final critical component to how to improve communication skills for workplace success is body language. This is something most of us have heard about before but, a reminder is probably a good idea.

When I am in a meeting with someone I am comfortable with, I tend to kind of slouch down in my chair and cross my arms. When I catch myself doing this, I sit up straight and uncross my arms. I remember that crossing arms can many times be interpreted as a sign of disagreement or conflict.

In general, the best rule of thumb is to work towards having open body language whenever possible at work. This means relaxing your posture, not crossing your arms, and looking people in the eye when speaking with them.

When you are speaking in front of others, stand up straight and speak in a clear voice. This will convey confidence in your words.

Conclusion

Possessing strong communication skills will help you in many facets of your life and most certainly in the workplace.

Good communication helps create better teams, positive experiences with those we interact with, and are critical for leadership.

There are numerous tactics and techniques to be used to improve communication skills. Here we’ve reviewed how to improve communication skills for workplace success.

Now go communicate your way to success.

More Resources About Effective Communication

Featured photo credit: HIVAN ARVIZU via unsplash.com

Read Next