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How Marketing Automation Can Increase Customer Loyalty

How Marketing Automation Can Increase Customer Loyalty

Marketing automation has changed the way we connect with our customers. Through automation we implement follow-up messages to ask for feedback, send promotions, build on personal connection, and increase customer loyalty. I’m surprised at the amount of companies who don’t have an effective way to automate their marketing. The more you automate this process, the more effectively you can focus on the things that matter like customer service, creating great products, and building your brand. The process of marketing automation is something which should be implemented into your business, especially because it’s become a lot more affordable than in the past.

Today, we’ll be exploring some of the ways automating your marketing process can increase your customer loyalty.

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1. Retention After Purchase

One of the biggest issues I’ve seen in business is the neglect of customers after they have purchased products. Larger companies have an easier time following up with customers after a purchase because they have a dedicated team in charge of this task. However, smaller companies don’t have the resources to invest in a customer service team to follow-up with an email or phone call. Therefore, this process should be automated by implementing an email follow-up sequence to trigger after a customer makes a purchase online. Many email service providers have a complete solution in place that can integrate with your current business model. For example, the process could look something like this:

  • Customer completes purchase
  • Customer gets subscribed to a list
  • Customer goes through the initial feedback email
  • Customer is sent promotions based on their previous purchase
  • Customer makes another purchase.

Having this solution in place will keep the customer in the loop on new promotions and products furthermore increasing the likelihood of future purchases.

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2. Personalized Interactions

Marketing automation through emails has come a long way, and many interactions can now be tracked. For example, you’ll know when the email was sent, when it was opened, if it was replied to and when a link was clicked. You can also integrate Google Analytics to find out more about the customer interaction with your email message. By understanding what links the subscriber clicks, you can tweak your marketing efforts specifically for them creating a more personalized experience.

Agile CRM is one of the best email marketing tools providing a breakdown of the emails sent, new contacts, what links were clicks, and even what deals were purchased. You can then continue to segment the subscriber into more specific lists.

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    3. Advanced Segmentation

    By automating your marketing using the right software, you’ll be able to segregate based on their interactions and loyalty. Imagine having the ability to number your customers based on duration, then giving customers who have been with you a long-time VIP privileges. In essence, new customers should have a difference experienced based on different preferences compared to one which has been around for 5 years…right?

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    4. Understand Social Behaviors

    Social media has changed the way we interact online and connect with people. Think about how brands like Coke and Apple are using social media to run contests, promote new products and understand people’s buying habits. Someone who purchases a new computer will most likely post an update on their social profile giving other companies a chance to understand what type of products this individual respects.

    Some marketing automation tools understand the power of social media and have optimized their tools with social integration. These tools will connect their email with their social profiles to understand how they engage on social media platforms like Facebook and Twitter. Once you understand their pattern, you can engage them with a more personalized experience by sending offers they resonate with more than others.

    Final Thoughts

    Marketing automation is a growing trend, especially since it’s becoming more affordable over the years. By having this system in place, you can automate tasks which otherwise would cost enormous time and money. If you do a quick search in Google, you’ll find a handful of tools all offering the features above. One company you should check out is agilecrm.com, because they are leading the development of marketing automation by offering features not found anywhere else.

    Featured photo credit: convertlab.com via convertlab.com

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    Rizvan Ullah

    Online Blogger

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    Last Updated on March 25, 2020

    How to Set Ambitious Career Goals (With Examples)

    How to Set Ambitious Career Goals (With Examples)

    Taking your work to the next level means setting and keeping career goals. A career goal is a targeted objective that explains what you want your ultimate profession to be.

    Defining career goals is a critical step to achieving success. You need to know where you’re going in order to get there. Knowing what your career goals are isn’t just important for you–it’s important for potential employers too. The relationship between an employer and an employee works best when your goals for the future and their goals align. Saying, “Oh, I don’t know. I’ll do anything,” makes you seem indecisive, and opens you up to taking on ill-fitting tasks that won’t lead you to your dream life.

    Career goal templates’ one-size-fits-all approach won’t consider your unique goals and experiences. They won’t help you stand out, and they may not reflect your full potential.

    In this article, I’ll help you to define your career goals with SMART goal framework, and will provide you with a list of examples goals for work and career.

    How to Define Your Career Goal with SMART

    Instead of relying on a generalized framework to explain your vision, use a tried-and-true goal-setting model. SMART is an acronym for “Specific, Measurable, Action-oriented, Realistic with Timelines.”[1] The SMART framework demystifies goals by breaking them into smaller steps.

    Helpful hints when setting SMART career goals:

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    • Start with short-term goals first. Work on your short-term goals, and then progress the long-term interests.[2] Short-term goals are those things which take 1-3 years to complete. Long-term goals take 3-5 years to do. As you succeed in your short-term goals, that success should feed into accomplishing your long-term goals.
    • Be specific, but don’t overdo it. You need to define your career goals, but if you make them too specific, then they become unattainable. Instead of saying, “I want to be the next CEO of Apple, where I’ll create a billion-dollar product,” try something like, “My goal is to be the CEO of a successful company.”
    • Get clear on how you’re going to reach your goals. You should be able to explain the actions you’ll take to advance your career. If you can’t explain the steps, then you need to break your goal down into more manageable chunks.
    • Don’t be self-centered. Your work should not only help you advance, but it should also support the goals of your employer. If your goals differ too much, then it might be a sign that the job you’ve taken isn’t a good fit.

    If you want to learn more about setting SMART Goals, watch the video below to learn how you can set SMART career goals.

    After you’re clear on how to set SMART goals, you can use this framework to tackle other aspects of your work. For instance, you might set SMART goals to improve your performance review, look for a new job, or shift your focus to a different career.

    We’ll cover examples of ways to use SMART goals to meet short-term career goals in the next section.

    Why You Need an Individual Development Plan

    Setting goals is one part of the larger formula for success. You may know what you want to do, but you also have to figure out what skills you have, what you lack, and where your greatest strengths and weaknesses are.

    One of the best ways to understand your capabilities is by using the Science Careers Individual Development Plan skills assessment. It’s free, and all you need to do is register an account and take a few assessments.

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    These assessments will help you determine if your career goals are realistic. You’ll come away with a better understanding of your unique talents and skill-sets. You may decide to change some of your career goals or alter your timeline based on what you learn.

    40 Examples of Goals for Work & Career

    All this talk of goal-setting and self-assessment may sound great in theory, but perhaps you need some inspiration to figure out what your goals should be.

    For Changing a Job

    1. Attend more networking events and make new contacts.
    2. Achieve a promotion to __________ position.
    3. Get a raise.
    4. Plan and take a vacation this year.
    5. Agree to take on new responsibilities.
    6. Develop meaningful relationships with your coworkers and clients.
    7. Ask for feedback on a regular basis.
    8. Learn how to say, “No,” when you are asked to take on too much.
    9. Delegate tasks that you no longer need to be responsible for.
    10. Strive to be in a leadership role in __ number of years.

    For Switching Career Path

    1. Pick up and learn a new skill.
    2. Find a mentor.
    3. Become a volunteer in the field that interests you.
    4. Commit to getting training or going back to school.
    5. Read the most recent books related to your field.
    6. Decide whether you are happy with your work-life balance and make changes if necessary. [3]
    7. Plan what steps you need to take to change careers.[4]
    8. Compile a list of people who could be character references or submit recommendations.
    9. Commit to making __ number of new contacts in the field this year.
    10. Create a financial plan.

    For Getting a Promotion

    1. Reduce business expenses by a certain percentage.
    2. Stop micromanaging your team members.
    3. Become a mentor.
    4. Brainstorm ways that you could improve your productivity and efficiency at work
    5. Seek a new training opportunity to address a weakness.[5]
    6. Find a way to organize your work space.[6]
    7. Seek feedback from a boss or trusted coworker every week/ month/ quarter.
    8. Become a better communicator.
    9. Find new ways to be a team player.
    10. Learn how to reduce work hours without compromising productivity.

    For Acing a Job Interview

    1. Identify personal boundaries at work and know what you should do to make your day more productive and manageable.
    2. Identify steps to create a professional image for yourself.
    3. Go after the career of your dreams to find work that does not feel like a job.
    4. Look for a place to pursue your interest and apply your knowledge and skills.
    5. Find a new way to collaborate with experts in your field.
    6. Identify opportunities to observe others working in the career you want.
    7. Become more creative and break out of your comfort zone.
    8. Ask to be trained more relevant skills for your work.
    9. Ask for opportunities to explore the field and widen your horizon
    10. Set your eye on a specific award at work and go for it.

    Career Goal Setting FAQs

    I’m sure you still have some questions about setting your own career goals, so here I’m listing out the most commonly asked questions about career goals.

    1. What if I’m not sure what I want my career to be?

    If you’re uncertain, be honest about it. Let the employer know as much as you know about what you want to do. Express your willingness to use your strengths to contribute to the company. When you take this approach, back up your claim with some examples.

    If you’re not even sure where to begin with your career, check out this guide:

    How to Find Your Ideal Career Path Without Wasting Time on Jobs Not Suitable for You

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    2. Is it okay to lie about my career goals?

    Lying to potential employers is bound to end in disaster. In the interview, a lie can make you look foolish because you won’t know how to answer follow up questions.

    Even if you think your career goal may not precisely align with the employer’s expectations for a long-term hire, be open and honest. There’s probably more common ground than they realize, and it’s up to you to bridge any gaps in expectations.

    Being honest and explaining these connections shows your employer that you’ve put a lot of thought into this application. You aren’t just telling them what they want to hear.

    3. Is it better to have an ambitious goal, or should I play it safe?

    You should have a goal that challenges you, but SMART goals are always reasonable. If you put forth a goal that is way beyond your capabilities, you will seem naive. Making your goals too easy shows a lack of motivation.

    Employers want new hires who are able to self-reflect and are willing to take on challenges.

    4. Can I have several career goals?

    It’s best to have one clearly-defined career goal and stick with it. (Of course, you can still have goals in other areas of your life.) Having a single career goal shows that you’re capable of focusing, and it shows that you like to accomplish what you set out to do.

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    On the other hand, you might have multiple related career goals. This could mean that you have short-term goals that dovetail into your ultimate long-term career goal. You might also have several smaller goals that feed into a single purpose.

    For example, if you want to become a lawyer, you might become a paralegal and attend law school at the same time. If you want to be a school administrator, you might have initial goals of being a classroom teacher and studying education policy. In both cases, these temporary jobs and the extra education help you reach your ultimate goal.

    Summary

    You’ll have to devote some time to setting career goals, but you’ll be so much more successful with some direction. Remember to:

    • Set SMART goals. SMART goals are Specific, Measurable, Action-oriented, and Realistic with Timelines. When you set goals with these things in mind, you are likely to achieve the outcomes you want.
    • Have short-term and long-term goals. Short-term career goals can be completed in 1-3 years, while long-term goals will take 3-5 years to finish. Your short-term goals should set you up to accomplish your long-term goals.
    • Assess your capabilities by coming up with an Individual Development Plan. Knowing how to set goals won’t help you if you don’t know yourself. Understand what your strengths and weaknesses are by taking some self-assessments.
    • Choose goals that are appropriate to your ultimate aims. Your career goals should be relevant to one another. If they aren’t, then you may need to narrow your focus. Your goals should match the type of job that you want and the quality of life that you want to lead.
    • Be clear about your goals with potential employers. Always be honest with potential employers about what you want to do with your life. If your goals differ from the company’s objectives, find a way bridge the gap between what you want for yourself and what your employer expects.

    By doing goal-setting work now, you’ll be able to make conscious choices on your career path. You can always adjust your plan if things change for you, but the key is to give yourself a road map for success.

    More Tips About Setting Work Goals

    Featured photo credit: Tyler Franta via unsplash.com

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