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6 Tips to Build Relationship with Customers

6 Tips to Build Relationship with Customers

To build a successful business, it is important to have a loyal clientele. Your sales will increase if you attract customers while retaining originals. Businesses spend millions on advertisements so that they can convey their messages to a larger audience and attract them to their services or products.

One of the most important things that can help in retaining customers is to provide excellent client services. Make sure that the customers are getting the best care. A positive customer experience will make them come back to your services again and again; that is only going to help your business in becoming successful. Here are some important tips that can assist in improving your customer care services.

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1. Connecting with customers.

Connecting with customers is critical to the success of business. If you want to earn the trust of clients, then it is important to engage them. You should pay attention to the needs of the customers. It is important that all of their questions are answered. It is important that the staff can help the clients genuinely, because people will know if they are really interested in helping people or not. Engaging with the buyers helps in building trust, which is essential for winning the loyalty of the customers.

2. Maintaining the values you provide to your clients.

It is important that the shopping experience enjoyable and comfortable. It is important for you to understand that customer experience is a long journey that is based on a lot of interactions. Every single interaction plays a significant role in building a true relation between client and the business. It is important that you maintain your values throughout the customer experience. The buyer will choose you over other companies because of the values your company represents.

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3. Observing consumer behavior.

If you want to retain the clients, then you should have a better understanding of how the customers are engaging. The behavior of the customers can change over time. If you are unable to adapt to variations in the engaging behavior of the customers, then you will find it difficult to retain them. You can keep up with the needs of clients by getting feedback. The social media have made it easier to get immediate and real-time feedback. With constant feedback, it is simpler to adapt to the changes. You should provide all the contacting information to the clients like the Yahoo customer care number so that they can easily contact the services.

4. Prioritizing clients.

Customers mostly expect a response within 60 minutes. When you are running a business and managing more than one account, then you should know how to prioritize the customers. By prioritizing, you can distribute the time so that you can distribute your resources accordingly. It is important that every customer service has a team that can evaluate the feedback, which is self-reported so that you can create a list and help you deal with the clients who are in immediate need of your help.

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5. Don’t be limited.

The large companies can assist in serving a broad range of clientele, and it includes businesses of all sizes. It is highly significant that all of the accounts are monitored. Do not limit yourself to just big accounts. If you want to make sure that 100 percent of the user base is engaged successfully, then you need to pay equal attention to all users. If the customers do not get the support they expect from the client care service then they can move on to another company. Paying attention is important so that all the users have all the necessary tools that can help them in taking advantage of all the features of the product.

6. Measuring return on investment as a result of good customer care.

If you know the positive effect the improvement in customer care is having, then you will be more motivated to pay more attention to it. It is not easy to measure the customer experience, and it is challenging for companies. Several tools can help.

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You can build relationship with customers by making sure that you are putting enough effort into making sure that they are getting essential attention and their experience is good sufficiently to bring them back to your product or services.

Featured photo credit: Building trust with client via casw.org.uk

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Last Updated on January 27, 2021

How to Use Visual Learning to Work More Effectively

How to Use Visual Learning to Work More Effectively

Knowledge is essential to become successful in life, your career, and your business. Without learning new concepts and becoming proficient in your craft, it’s difficult to excel in your chosen career or archive knowledge to pass down to the next generation. Visual learning is one way to do this, and it can be incredibly effective in helping you work better.

Content comes in various forms, and because how we learn influences how much we know, we need to talk about learning styles. This article will focus on how to utilize visual learning to boost your career or business.

The Importance of Knowing Your Learning Style

Knowing your learning style enables you to process new information to the best of your ability. Not only does it reduce your learning curve, but you’re able to communicate these same concepts to others effectively.

It all starts when you’re able to first identify the best way you learn.

As a college student, I soon figured out that taking online courses without visual aids or having an instructor in front of me led to poor retention of concepts. Sure, I got good grades and performed excellently in my online exams. However, I discovered that I couldn’t maintain this performance level because I forgot 80 percent of the course content by the end of the semester.

There are several types of learning styles, which exist as part of the VARK model. To give an idea of how visual learning stacks up against other learning styles, here’s a brief mention of some of the different types of learning styles we have.

The four most popular types of learning styles are:

  • Visual learning style (learning by seeing)
  • Aural or auditory learning style (learning by listening to information spoken or presented)
  • Read/Write learning style (learning that involves reading and writing texts)
  • Tactile/Kinesthetic learning style (learning by touching and doing)

For the purposes of this article, we will be focusing on using visual learning.

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Are You a Visual Learner?

When it comes to boosting your career, business (or education), a visual learner is one who would most definitely choose shapes, images, symbols, or reading over auditory messages.

This may mean you prefer to read an actual map when navigating to a new place over listening to verbal directions. It may also mean that you have trouble remembering what your manager said at the meeting because there were no graphs or illustrations to support the points raised.

Visual Learner Infographic

    Most people who struggle with learning probably aren’t leveraging their best learning styles[1]. The earlier you identify how your learning style can boost your success, the less struggle you will encounter with processing new information throughout your career.

    However, visual learning in particular can really boost your career or business whether it is your preferred learning style or not, and here’s why:

    Several studies have arrived at the conclusion that the brain retains more information with the help of visual aids. In other words, images are directly processed by our long-term memory, which helps us store information for longer periods of time.[2]

    While some lessons can be performed orally, several concepts can only make sense if you have an image with an explanation of sequences (i.e. learning about human DNA).

    Visual learning does use a different part of the brain, and visual cues are processed by the part of the brain known as the occipital lobe.

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    By engaging more parts of the brain during learning, you’re able to have a fuller understanding of concepts and facilitate better interaction with your immediate environment.

    How to Use Visual Learning for Success

    Here are 4 ways to use visual learning to boost your career or business:

    1. Bring Back the To-Do List

    We live in an age where computers have taken over virtually every aspect of productivity and most human functions. However, written lists are making a comeback, and with an endless number of important tasks to complete, having a to-do list of tasks in order of importance can improve your productivity.

    While coming up with a list is initially challenging, adding colors and shapes to written lists that you personally write and manage gives you an extra layer of assurance and aids recall so that you actually get stuff done.

    I have tried this technique in my work as a registered nurse and discovered that adding shapes and colors to to-do lists helps me delegate tasks, recognize where more work is needed, and makes it easy to cross off completed tasks at the end of the day.

    2. Add Graphs, Charts, and Symbols to Reports

    Yes, it seems like more work for you, but graphs enable you to monitor the heartbeat of your business.

    Graphs and charts help you find trends in your finances, make a budget, and analyze data overtime. With the help of free and premium software available on the market, it has become easier to take plain data and convert it to relevant information displayed in different shapes and images in a matter of minutes.

    As an entrepreneur, you can make predictions and allocate funds wisely when you’re able to see whether your efforts are rewarded. You can use colors and charts to delegate actions to members of your team and track performance at the same time.

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    When broken down into monthly, quarterly, bi-annual, or annual goals, graphs and charts communicate what ordinary text cannot.

    3. Effectively Brainstorm With Mind-Mapping

    With mind-mapping, you’re organizing information accurately and drawing relationships between concepts and pieces from a whole, which is a great way to tap into visual learning.

    Think of a mind map as a tree with several branches. For example, the tree can symbolize healthcare, while each branch stands for nursing, medicine, laboratory science, and so on. When you look at nursing, you can further branch out into types of nursing; pediatric, women’s health, critical care, and so on.

    It’s an interesting relationship; the more ideas you’re able to come up with for your chosen subject, the deeper you get and the stronger the association.

    Mind maps really show you relationships between subjects and topics, and simplifies processes that might seem complicated at first glance. In a way, it is like a graphical representation of facts presented in a simple, visual format.

    Mind mapping isn’t only limited to career professionals; business owners can benefit from mind mapping by organizing their online learning activities and breaking down complex tasks into simple actions so that you can accurately measure productivity.

    4. Add Video Streaming to Meetings

    What if you could double the productivity of your team members by video streaming your meetings or adding flash animation to your presentation?

    When you offer video as an alternative method of processing information to colleagues, there is a greater chance of retaining information because we recreate these stories as images in our minds.

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    For organizations that hold virtual meetings, it can also be an effective way to enhance performance as people can see their colleagues in addition to whatever form of video is provided during the meeting.

    Final Thoughts

    The question is not whether visual learning is better than the other learning styles. Each has their merits and situations where they will be most useful.

    The goal here is to supplement your existing dominant learning style with visual learning so that you can experience a significant boost in how you process and use everyday information.

    You might discover that understanding scientific concepts is much easier after incorporating visual learning or that you’re able to understand your organization’s value when projected on a visual screen with charts and graphs.

    The overall goal is to always be learning and to continue to leverage visual learning style in your career and business.

    More About Learning Styles

    Featured photo credit: You X Ventures via unsplash.com

    Reference

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