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6 Tips to Build Relationship with Customers

6 Tips to Build Relationship with Customers

To build a successful business, it is important to have a loyal clientele. Your sales will increase if you attract customers while retaining originals. Businesses spend millions on advertisements so that they can convey their messages to a larger audience and attract them to their services or products.

One of the most important things that can help in retaining customers is to provide excellent client services. Make sure that the customers are getting the best care. A positive customer experience will make them come back to your services again and again; that is only going to help your business in becoming successful. Here are some important tips that can assist in improving your customer care services.

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1. Connecting with customers.

Connecting with customers is critical to the success of business. If you want to earn the trust of clients, then it is important to engage them. You should pay attention to the needs of the customers. It is important that all of their questions are answered. It is important that the staff can help the clients genuinely, because people will know if they are really interested in helping people or not. Engaging with the buyers helps in building trust, which is essential for winning the loyalty of the customers.

2. Maintaining the values you provide to your clients.

It is important that the shopping experience enjoyable and comfortable. It is important for you to understand that customer experience is a long journey that is based on a lot of interactions. Every single interaction plays a significant role in building a true relation between client and the business. It is important that you maintain your values throughout the customer experience. The buyer will choose you over other companies because of the values your company represents.

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3. Observing consumer behavior.

If you want to retain the clients, then you should have a better understanding of how the customers are engaging. The behavior of the customers can change over time. If you are unable to adapt to variations in the engaging behavior of the customers, then you will find it difficult to retain them. You can keep up with the needs of clients by getting feedback. The social media have made it easier to get immediate and real-time feedback. With constant feedback, it is simpler to adapt to the changes. You should provide all the contacting information to the clients like the Yahoo customer care number so that they can easily contact the services.

4. Prioritizing clients.

Customers mostly expect a response within 60 minutes. When you are running a business and managing more than one account, then you should know how to prioritize the customers. By prioritizing, you can distribute the time so that you can distribute your resources accordingly. It is important that every customer service has a team that can evaluate the feedback, which is self-reported so that you can create a list and help you deal with the clients who are in immediate need of your help.

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5. Don’t be limited.

The large companies can assist in serving a broad range of clientele, and it includes businesses of all sizes. It is highly significant that all of the accounts are monitored. Do not limit yourself to just big accounts. If you want to make sure that 100 percent of the user base is engaged successfully, then you need to pay equal attention to all users. If the customers do not get the support they expect from the client care service then they can move on to another company. Paying attention is important so that all the users have all the necessary tools that can help them in taking advantage of all the features of the product.

6. Measuring return on investment as a result of good customer care.

If you know the positive effect the improvement in customer care is having, then you will be more motivated to pay more attention to it. It is not easy to measure the customer experience, and it is challenging for companies. Several tools can help.

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You can build relationship with customers by making sure that you are putting enough effort into making sure that they are getting essential attention and their experience is good sufficiently to bring them back to your product or services.

Featured photo credit: Building trust with client via casw.org.uk

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Last Updated on May 22, 2019

50 Great People To Follow On LinkedIn, No Matter Your Industry

50 Great People To Follow On LinkedIn, No Matter Your Industry

LinkedIn is an excellent platform to network with great people to help you in your career and businesses. However, with over 575 million people on the site, who should you follow? This list will steer you to the right people to follow, organized by categories of expertise.

Job Search Experts

You will likely have several jobs throughout the course of your career, and you will constantly need advice on new trends and strategies out there in the job market. Here are the LinkedIn experts who you should follow on these matters.

1. Liz Ryan is the CEO and founder of Human Workplace. Her articles on job searching are filled with creative and colorful cartoons.

2. Lou Adler is the author of The Essential Guide for Hiring and Getting Hired.

3. Dr. Marla Gottschalk will help you make an impact in a new job.

4. Hannah Morgan runs CareerSherpa.net, where she gives expert advice on job searching and how to be more visible online.

5. Alison Doyle is the CEO and Founder of CareerToolBelt.com.

Management Experts

They say that people leave managers, not jobs. These experts in LinkedIn will help you become your employees’ dream manager.

6. Jeff Weiner. How can we leave out the CEO of LinkedIn himself?

7. Nozomi Morgan is an executive coach. She can help you transition from a boss to a true leader.

8. Mickey Mikitani is the CEO of Rakuten. He constantly shares his expertise in managing a global player in e-commerce platforms.

9. Andreas von der Heydt was the head of Amazon’s Kindle Content and now the Director of Talent Acquisition. He has extensive experience in management, branding, and marketing.

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Productivity Experts

By maximizing your productivity, you can win in all aspects of life. The following LinkedIn experts will help you win big in your career.

10. Gretchen Rubin is a happiness coach and the bestselling author of the The Happiness Project.

11. Carson Tate is the founder of Working Simply. She advises us to include play in our schedules.

12. Greg Mckeown is an essentialist. Part of being an essentialist is saying no to many things so that we can focus on the things that matter.

13. Brian de Haaff, CEO of Aha! Labs Inc. provides strategies on how to be productive and happy at work at the same time.

Marketing Experts

14. Sujan Patel is VP of Marketing at When I Work, an employee scheduling software. He is an expert in content marketing and he even shares his ideas on content marketing in 2020.

15. Megan Berry is the Head of Product Development at Rebelmouse, a content marketing and AlwaysOn powerhouse.

16. Sean Gardner will help you navigate the social media landscape. This includes how to use different platforms to help accelerate your career. He is also the bestselling author of The Road to Social Media Success.

17. Christel Quek is an digital and marketing expert. She is the VP of South East Asia at Brandwatch. Their products help businesses utilize social media data to make better business decisions.

18. Jeff Bullas is a digital marketing expert. His blog has over 4 million readers annually.

19. Michael Stelzer is the CEO and Founder of social media powerhouse site, Social Media Examiner.

20. If you’re looking for inbound and content marketing expertise, follow Dharmesh Shah, Founder and CTO of Hubspot.

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21. David Edelman is a McKinsey partner and is at the helm of the Digital Marketing Strategy Practice Department.

22. Dave Kerpen leads the social media software company Likeable Local. He is the author of Likeable Social Media: How to delight your customers.

23. Clara Shih is the CEO of Hearsay Social and the author of The Facebook Era.

24. Aaron Lee is Grand Master of Customer Delight at Post Planner. He is an excellent resource for everything social media.

25. David Sable is the CEO of Y&R, one of the largest advertising firms in the world.

26. Content marketing trumps traditional marketing these days, and who else better to lead you in this area than Joe Pulizzi, Founder of Content Marketing Institute.

Personal Branding Experts

Part of what we market in our personal career is our brand. When people hear your name, what kind of brand comes into their mind? What traits and qualities do they associate with you?

Here are some personal branding experts from LinkedIn to improve your own brand.

27. Dorie Clark is the author of Stand Out and Reinventing You. He can help you craft the professional image you’ve always wanted.

28. Dan Schawbel is the managing partner of Millennial Branding. If you’re a millennial, Dan is the guy to help you craft your personal brand.

Other Notable Experts to Follow

29. Lisa Gates is the expert to follow if you’re negotiating for higher salaries and promotions.

30. If you’re a Baby Boomer, Marc Miller will help you navigate the continually changing landscape of the workplace.

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31. To avoid getting your resumé moved to the “No” pile, read Paul Freiberger’s excellent advice.

32. James Caan provides insightful ideas on careers in general. He is also a serial entrepreneur.

33. Jeff Haden writes on various topics, such as leadership and management. He is the owner of Blackbird Media.

34. If you’re looking for expert business advice on getting new customers and keeping them, follow Jay Baer.

35. Suzanne Lucas, aka Evil HR Lady, is a great human resources specialist.

36. If you need help in using Twitter to boost your career, Claire Diaz-Ortiz can guide you in the right direction.

37. Ryan Holmes is the CEO of Hootsuite, a social media management tool.

38. Customers are the lifeblood of a business and Colin Shaw focuses on revolutionizing this customer experience.

39. Brian Solis often reflects on the future of business and how technology can disrupt our world.

40. Nancy Lublin provides advice on more lighthearted topics, which are perfect after a long day’s work. She is the CEO behind Dosomething.org, a portal designed for social change; and the founder & CEO of Loris.ai and Crisis Text Line.

41. Katya Andresen provides advice on how to manage your career. She was the CEO of Cricket Media and now responsible for the SVP Card Customer Experience at Capital One.

42. Gallup has created a system to test what your strengths are and how to use them at work. Jim Clifton is the CEO of Gallup.

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43. Adam Grant is a Wharton Professor and the author of Give and Take, which provides advice on why being helpful at work can accelerate your career.

44. Hunter Walk is a partner at Homebrew Venture Capitalist Company and has specialty in product development and management.

45. If you’re running a nonprofit organization, follow Beth Kanter for expert advice on this area.

46. Emotional Intelligence is necessary to succeed in your career, and Daniel Goleman is your expert for that.

47. Rita J. King connects science, technology and business.

48. Tori Worthington Rose is a Creative Director at Mary Beth West Communications, LLC. She has extensive experience in sales and digital media.

49. If you’re looking for some advice on how to use writing and personal content marketing to boost your career, follow Ann Handley.

50. Tim Brown is the CEO at IDEO and shares his insights on Leadership and Creativity.

These are just some of the key thought leaders and movers in various industries. They will provide you with constant inspiration, as well as the willpower to pursue the career that you’ve always wanted. Their stream of expert ideas in their respective fields will help you become well-equipped in your professional pursuits.

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Featured photo credit: LinkedIn Sales Navigator via unsplash.com

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