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Does Your Company Need a Toll-Free Number To Increase Business?

Does Your Company Need a Toll-Free Number To Increase Business?

When operating your own business, it can be difficult to decide if you should invest in a toll-free number as a customer contact option. While there is an additional expense, that should not be your only consideration. To help you determine whether your business can benefit from a toll free number, here are some points to consider.

Customer Location

Your first point of consideration should be focused on the location of your customer base. If you are a small business with only local customers, a toll-free number may not be necessary. This is mainly because local calls are traditionally free in your immediate area. Therefore, a toll-free number will cost you money and may not provide a notable benefit.

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However, if your customers are located across the state or country, giving those outside your local area a chance to call you for free regardless of their location, a toll-free number can be helpful. This is especially true if you intend to provide customer support for your products over the phone.

Customer Needs

Aside from customer support benefits, a toll-free number is also helpful if your business accepts orders over the phone, especially with customers outside of your local area. Customers automatically feel more satisfied when a company provides toll-free access if doing business over the phone is part of the business model.

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Similarly, customers may be frustrated if the only platform for filing a complaint or getting help involves a regular phone number. While most people do not pay long distance fees when calling from the cell phone or landline, not all potential customers subscribe to these plans. Additionally, calls made via payphones can also be completed through toll-free numbers without costing the caller anything.

While pay phones are not as commonly used, they are still available. For customers with limited cell phone minutes and no landline, having an option that does not use their minutes is also appreciated.

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Integrated Marketing

By wisely choosing your toll-free number, you can connect the number to your business in a meaningful. With each number on a keypad representing different letters, you have the chance to create a number that connects to your business based on a keyword or two. These are referred to as Vanity Numbers. For example, 1-800-FLOWERS is highly memorable and can provide marketing benefits based on how easy it is for customers to remember.

Portability

A toll-free number can be used anywhere across the country. In fact, the FCC requires that the business is permitted to port their number between service providers at their discretion. This allows business to relocate without impacting the availability of their toll-free number to them. While this may not be as vital to small businesses, it can be incredibly useful for businesses that do not have customers coming to their facility, such as online only retailers.

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This is also helpful for customers, as they do not have to learn new contact phone numbers if you move your business. You can also direct your toll free number to multiple facilities in different locations, providing you the option to focus all customer service efforts through a single number even if you have multiple call centers around the country or the globe.

Changing Your Mind

If you initially decide to add a toll free number and find that it is not being used often enough to justify the cost, you can choose to end the service. However, there is no control regarding who may then claim the number. If a similar business decides to claim your old number, then your previous customers may inadvertently be connected directly to your competition.

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Last Updated on October 13, 2020

12 Things High Self-Esteem People Don’t Do

12 Things High Self-Esteem People Don’t Do

Having high self-esteem is important if you are aiming for personal or professional success. Interestingly, most people will high levels of self-esteem act in similar ways. That’s why it’s often easy to pick them out in a crowd. There’s something about the way they hold themselves and speak, isn’t there?

We all have different hopes, dreams, experiences, and paths, but confidence has its own universal language. This list will present some of the things you won’t find yourself doing if you have high self-esteem.

1. Compare Yourself to Others

People with low self-esteem are constantly comparing their situation to others. On the other hand, people with higher self-esteem show empathy and compassion while also protecting their own sanity. They know how much they can handle and when they can offer a helping hand.

In the age of social media, however, social comparisons are nearly ubiquitous. One study found that “participants who used Facebook most often had poorer trait self-esteem, and this was mediated by greater exposure to upward social comparisons on social media”[1]. Basically, you will feel worse about yourself if you are constantly getting glimpses into lives that you consider to be better than yours.

Try to limit your time on social media. Also, when you do start scrolling, keep in mind that each profile is carefully crafted to create the appearance of a perfect life. Check yourself when you find yourself wishing for greener grass.

2. Be Mean-Spirited

People with low self-esteem bully others. They take pleasure in putting other people down. People with positive self-esteem see no need to down other people, choosing instead to encourage and celebrate successes.

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If you find that you feel the need to put others down, analyze where that’s coming from. If they’ve had success in life, help them feel good about that achievement. They may do the same for you one day.

3. Let Imperfection Ruin Your Day

Perfectionism isn’t necessarily a bad thing, but obsessing over making everything perfect is a sign that you have low self-esteem and can lead to never-ending negative thoughts. This can turn into an inability to solve problems creatively, which will only make self-esteem issues worse. 

Those with high self-esteem disconnect from the results and do their best without expecting perfection.

People with that kind of confidence understand that messing up is a part of life and that each time they aim and miss success, they’ll at least learn something along the way.

If you miss the mark, or if your plan doesn’t work out exactly as you would have liked, take a deep breath and see if you can pivot in order to do better next time.

4. Dwell on Failure

It’s common to hear people dwelling on all the ways things will go wrong. They are positive that their every failure signals an impossible task or an innate inability to do something. People with healthy self-esteem discover why they failed and try again.

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People with higher levels of confidence also tend to adopt a growth mindset[2]. This type of thinking supports the idea that most of your abilities can be improved and altered, as opposed to being fixed.

For example, instead of saying, “I’m just not good at math; that’s why I did bad on the test,” someone with a growth mindset would say, “Math is difficult for me, so I’ll have to put in some more practice to improve next time.”

Next time you experience a failure, check out this video to help you believe in yourself again:

5. Devalue Your Self-Esteem

People with high self-esteem value their own perception of themselves – they understand that they come first and don’t feel guilty about taking care of themselves. They believe charity starts within, and if they don’t believe that, they’ll never have a healthy self-image.

Self-care is often top of the priority list for people with self-esteem. For some ways to practice self-care, check out this article.

6. Try to Please Others

They can’t please all the people all the time, so confident people first focus on doing what will make them feel fulfilled and happy. While they will politely listen to others’ thoughts and advice, they know that their goals and dreams have to be completed on their own terms.

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7. Close Yourself off

Confident people have the ability to be vulnerable. It’s those with poor self-esteem that hide all the best parts of themselves behind an emotional wall. Instead of keeping the real you a secret, be open and honest in all your dealings.

As Brené Brown, author of Daring Greatly, points out, “Vulnerability is about showing up and being seen”[3]. When you embrace each facet of who you are and allow others to see them as well, it will create deeper, more meaningful connections in your life. When that happens, you’ll realize that perfection doesn’t lead to people liking you more.

You can learn more about the power of vulnerability in this TED talk with Brené Brown:

8. Follow and Avoiding Leading

People with low self-esteem don’t believe they can lead, so they end up following others, sometimes into unhealthy situations. Rather than seeking a sense of belonging, people with high self-esteem walk their own paths and create social circles that build them up.

9. Fish for Compliments

If you’re constantly seeking compliments, you’re not confident. People with high self-esteem always do their best (and go out of their way to do good deeds) because it’s what they want to do, not because they’re seeking recognition. If you need to hear compliments, say them to yourself in the mirror.

You can even try some positive affirmations if you need a confidence boost. Check out these affirmations to get started.

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10. Be Lazy

People work harder when they have high self-esteem because they’re not bogged down by doubts and complaints. Those with low self-esteem end up procrastinating and wasting their energy thinking about all the work they have to do rather than rolling up their sleeves and just getting it done.

This may also bounce off perfectionism. Perfectionists often feel intimidated by certain projects if they fear that they won’t be able to complete them perfectly. Tap into your confidence and simply do your best without worrying about a perfect outcome.

11. Shy Away from Risks

When you trust yourself, you’ll be willing to participate more in life. People with low self-esteem are always on the sidelines, waiting for the perfect moment to jump in. Instead of letting life pass you by, have confidence in your success and take the risks necessary to succeed.

12. Gossip

People with low self-esteem are always in other peoples’ business – they’re more interested in what everyone else is doing than themselves. People with high self-esteem are more interested in their own life and stay out of others’ affairs.

Instead of participating in idle gossip, talk about some positive news you heard recently, or that fascinating book you just finished. There’s plenty to talk about beyond what this or that person did wrong in their life.

The Bottom Line

Self-esteem is to success in life. People who maintain a healthy level of self-esteem believe in themselves and push themselves to succeed, while those with low confidence feel a sense of entitlement.

If you need a boost in your self-image and mental health, avoid negative self-talk and the other mistakes of people with low self-esteem. You’ll be amazed at the difference it makes.

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Featured photo credit: Christina @ wocintechchat.com via unsplash.com

Reference

[1] Psychology of Popular Media Culture: Social comparison, social media, and self-esteem
[2] Brain Pickings: Fixed vs. Growth: The Two Basic Mindsets That Shape Our Lives
[3] Forbes: Brene Brown: How Vulnerability Can Make Our Lives Better

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