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Does Your Company Need a Toll-Free Number To Increase Business?

Does Your Company Need a Toll-Free Number To Increase Business?

When operating your own business, it can be difficult to decide if you should invest in a toll-free number as a customer contact option. While there is an additional expense, that should not be your only consideration. To help you determine whether your business can benefit from a toll free number, here are some points to consider.

Customer Location

Your first point of consideration should be focused on the location of your customer base. If you are a small business with only local customers, a toll-free number may not be necessary. This is mainly because local calls are traditionally free in your immediate area. Therefore, a toll-free number will cost you money and may not provide a notable benefit.

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However, if your customers are located across the state or country, giving those outside your local area a chance to call you for free regardless of their location, a toll-free number can be helpful. This is especially true if you intend to provide customer support for your products over the phone.

Customer Needs

Aside from customer support benefits, a toll-free number is also helpful if your business accepts orders over the phone, especially with customers outside of your local area. Customers automatically feel more satisfied when a company provides toll-free access if doing business over the phone is part of the business model.

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Similarly, customers may be frustrated if the only platform for filing a complaint or getting help involves a regular phone number. While most people do not pay long distance fees when calling from the cell phone or landline, not all potential customers subscribe to these plans. Additionally, calls made via payphones can also be completed through toll-free numbers without costing the caller anything.

While pay phones are not as commonly used, they are still available. For customers with limited cell phone minutes and no landline, having an option that does not use their minutes is also appreciated.

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Integrated Marketing

By wisely choosing your toll-free number, you can connect the number to your business in a meaningful. With each number on a keypad representing different letters, you have the chance to create a number that connects to your business based on a keyword or two. These are referred to as Vanity Numbers. For example, 1-800-FLOWERS is highly memorable and can provide marketing benefits based on how easy it is for customers to remember.

Portability

A toll-free number can be used anywhere across the country. In fact, the FCC requires that the business is permitted to port their number between service providers at their discretion. This allows business to relocate without impacting the availability of their toll-free number to them. While this may not be as vital to small businesses, it can be incredibly useful for businesses that do not have customers coming to their facility, such as online only retailers.

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This is also helpful for customers, as they do not have to learn new contact phone numbers if you move your business. You can also direct your toll free number to multiple facilities in different locations, providing you the option to focus all customer service efforts through a single number even if you have multiple call centers around the country or the globe.

Changing Your Mind

If you initially decide to add a toll free number and find that it is not being used often enough to justify the cost, you can choose to end the service. However, there is no control regarding who may then claim the number. If a similar business decides to claim your old number, then your previous customers may inadvertently be connected directly to your competition.

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Last Updated on July 10, 2020

How to Reinvent Yourself and Change Your Life

How to Reinvent Yourself and Change Your Life

There will always be times in your life when you may need to learn how to reinvent yourself. This could come when you experience a big change, such as leaving your job, moving on from a relationship, transferring to a new home, or losing a loved one. If you are going through a major shift in your life, you may have to find new ways of thinking or doing things, or risk failing to reach your full potential.

“When something bad happens, you have three choices. You can let it define you, let it destroy you, or you can let it strengthen you.”

Many people who dared to leave their old unhappy lives enabled themselves to pursue their passions and find a renewed zest for living. You can also achieve the same if you take a leap of faith and make things happen for yourself.

To help you always be at your best wherever you may be in your life, here are some practical tips on how to reinvent yourself.

The Reinvention Checklist

Before embarking on a journey of self-reinvention, you need to make sure that you have everything that you need to make the trip bump-proof. These things include:

Resilience

Problems and obstacles are guaranteed to happen. Some of them will be difficult and may knock you off course; the important thing, however, is that you learn from these difficulties, never lose focus, and always get back up. This requires building resilience to get through the tough times.

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Support

Humans are social beings. Although it is important that you learn to rely on yourself when facing any challenge, it is also important to have a support team that you can lean on to give you a boost when things get too tough and to correct you when you’re making mistakes.

The key is to find the right balance between independence and dependence. Don’t be afraid to be vulnerable and share the difficulties you’re facing. When you open up, you’ll find the people who are really going to be there for you.

Self-Care

During the process of learning how to reinvent yourself, you will have to pull yourself away from your old comfort zones, habits, roles, and self-perceptions. This can be difficult and cause you to question your self-worth, so it’s important to engage in self-care to maintain a positive outlook and keep your mind and body healthy as you face the challenges that await you. Self-care can include:

  • Participating in a hobby you enjoy
  • Spending time with your support system
  • Taking some time to walk in nature
  • Practicing loving-kindness meditation

Find what works for you and what helps you feel like your true self as you seek a reinvented version of you.

How to Reinvent Yourself

Once you’re sure that you’re equipped with all the tools in the self-reinvention checklist, you can begin your journey of learning how to reinvent yourself.

1. Discover Your Strengths

This step provides valuable information on how you deal with certain situations. If you have this information, you will be able to manage difficulties more efficiently.

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To find out what your strengths are, you can ask your friends and colleagues for feedback, engage in self-reflection, or try these 10 Ways to Find Your Own Personal Strengths.

2. Plan

This step calls for a thorough assessment of your current emotional, psychological, and financial status so that you can develop plans that are realistic and practical.

It’s okay to have ambitious dreams, but your plans have to be realistic. Making use of SMART goals can help you plan your life better.

You can also consult your mentor or life coach for practical tips and advice.

Ultimately, you’ll want to create specific long-term and short-term goals that you can create milestones for. By doing this, you’ll lay out a specific roadmap to your reinvented self.

3. Try Things Out

Sometimes, we don’t know if solutions actually work until we try them out. This is why it is important to experiment whenever possible, especially if you’re dealing with a career change. You may need to simply experiment in order to find the things you like. This can be the same with hobbies. If you’re not sure what you would like doing, accept invitations from friends to join them in their favorite sport or take a class, like pottery or photography.

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By seeing what’s out there in any area of your life, you’ll have a better chance of finding the things you enjoy and the goals you want to create.

4. Manage Your Finances Well

Changes may require a bit of money. If you’re shifting to a new career, you may have to pay for training. If you’re going through a tough divorce or having a hard time dealing with the death of a loved one, you may have to pay for therapy. If you’re moving to a new home, you’ll definitely have to pay a whole lot of expenses.

All of these things are possible, but it will require a bit of money savviness as you learn how to reinvent yourself. If you have that cushion, you’ll feel more comfortable straying from your current path to try new things.

5. Muster Your Courage

Fears and self-doubt may arise when you encounter difficulties and setbacks. Sometimes, they may also come when you’re taking risks. You have to manage these negative emotions well and not allow them to discourage you. Tap into your courage and try doing at least one new thing each week to develop it.

Learn how to deal with your self-doubts to move forward in this article: How Self Doubt Keeps You Stuck (And How to Overcome It)

6. Use Your Support Group

As stated above, you need to build a strong support group before you even start the process of reinventing yourself. Your group will keep you from taking wrong turns and encourage you when you get too weighed down by problems. Don’t be afraid to call them, or even ask them out for coffee if you need to vent about the current difficulties you’re facing.

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7. Remind Yourself Every Day of Your Commitment

Write your goals on different-sized cards and scatter them at home and at work in places where you can easily see them. This way, you will constantly be reminded of where you want to be. Remember, writing down your goals helps them stick[1].

8. Accept Failure, Learn, and Resume Your Journey

Failing is normal, especially when we’re trying out something new. When you fail, simply recognize it, learn from it, and move on. Failure, in the end, is the best way to learn what does and doesn’t work, and you simply won’t be able to learn how to reinvent yourself if you don’t accept the inevitable failures that await you.

Final Thoughts

If you truly want to learn how to reinvent yourself and live the life you desire, take the advice above and start taking action. It will take time, patience, and plenty of effort to make the change you want happen, but it will be all worth it.

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Featured photo credit: Ashley Rich via unsplash.com

Reference

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