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9 Customer Engagement Tools Every Website Needs

9 Customer Engagement Tools Every Website Needs

In recent years, digital media has played an important role in branding and customer service. Here are some compelling reasons every brand needs to make online customer engagement a top priority:

  • 55% of consumers would pay more for a better brand experience
  • Highly engaged customers spend 23% more than less engaged customers
  • 70% of customers make buying experiences based on the way they are treated

While online customer engagement is highly important, many brands don’t make it a priority. They have lackluster websites that don’t engage their customers.

Fortunately, there are a number of great customer engagement tools. Here are some of the best website tools for improving customer engagement.

1. Hello Bar

Making things simpler for your users is a great way to improve conversions and customer satisfaction. Hello Bar was designed with this goal in mind.

Hello Bar allows you to create a separate, non-scrolling bar at the top of any webpage on your site. Here are some reasons companies use Hello Bar:

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  • Earn more email subscribers
  • Attract more followers on social media
  • Split test webpage content
  • Receive more social shares

Using Hello Bar is very simple. You simply need to enter your website domain and log in with your Google account.

2. WebEngage

There are hundreds of A/B website testing tools, which can be used to test customer engagement. However, they all share on limitation – they can’t tell you why customers are or are not engaged.

WebEngage is a unique alternative. It provides a series of forms for customers to provide input. You can ask your visitors for input on your landing page, buttons and other parts of your website. You won’t need to conduct hundreds of split tests to identify problems with your customer engagement strategy.

3. Uservoice

Uservoice is another tool that you can use to solicit feedback from customers. Customers can share all of their opinions and complaints in a single platform, which makes things easier for everyone. You can quickly and easily filter their feedback and sort it by importance.

4. OneAll

You may need to authenticate users before allowing them to access certain features on your website. You could require them to login to your website with a username and password. However, this isn’t very convenient.

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OneAll is a much easier way to authenticate users. It allows users to identify themselves by logging into their Facebook or Twitter account.

5. Needle

Providing timely, competent responses to customer questions is very important. Unfortunately, it’s often difficult when customers have many different types of questions. You need multiple experts to assist them.

Needle is a customer service tool that connects users with relevant experts. They will receive more timely advice.

6. Klout

Content marketing is a very important part of customer engagement. The hardest part is determining what content your customers are looking for.

Klout is the perfect tool for content marketing. It constantly monitors your users, identifies content they will be interested in and allows you to share that content with them.

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7. Social Mention

Social Mention is another great social media engagement tool. Here are some of the primary benefits:

  • You can easily share forum posts, comments and other user generated content.
  • You can search content on your website to see what users are saying.
  • You can reply to user feedback in real-time.

Social Mention is a great tool for providing timely replies and identifying customer concerns.

8. Hubspot

Marketing automation is becoming a central part of most marketing strategies.

“Marketers are embracing the idea that they can let the data and the analytical models do more of the [manual] work so that they can focus on higher-level strategic messaging,” states Rebecca Wettemann, cofounder of Nucleus Research.

There are a number of marketing automation tools, but Hubspot is one of the most popular. Here are some benefits of installing Hubspot on your website:

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  • Social Inbox is a hybrid between a social media feed and an email inbox. It allows customers to engage with you through their social media accounts.
  • Hubspot has an engagement tool called 15Five. This tool allows you to conduct surveys to see how engaged your users are.
  • Culture Amp is another great engagement tool. It creates engagement reports, which you can use for UX optimization.
  • Hubspot also has a Monitoring tool that you can use to track things people are saying about your business on Twitter.

9. Sprout Social

Sprout Social lets you share the same message across multiple social media channels. You can also use Sprout Social to monitor user statements, reply to their messages in real-time and provide automated responses.

By using one or more of these tools above, you’ll be able to improve engagement for your website and make visiting your website a better overall experience for your customers.

Featured photo credit: Pexels via pexels.com

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Published on January 7, 2021

How To Train Yourself When You Lack Attention To Details

How To Train Yourself When You Lack Attention To Details

Some people see the trees for the forest, and some see only the forest, meaning they lack strong attention to detail. But even if you’re one of the people who take a macro rather than a micro view, true professionalism requires balancing both.

If focusing on the fine points is not your forte, you will benefit from training yourself to pay attention to details. You will profit by saving yourself time, effort, money, and credibility.

Why Training Yourself in Attention to Details Pays Off

You add value to your organization when you make the effort to ensure that you performed your work thoroughly and effectively. This is why job postings often list “attention to details” among the required skills.

When you present your supervisor or client with well-completed, high-quality work the first time, it maximizes your value and minimizes wasted time. Detail-oriented people are also more adept at catching mistakes that could lead to costly blunders.

Moreover, attention to detail is an indicator of possessing other in-demand employee qualities, such as organization, thoroughness, and focus. In some professions, such as accounting, engineering, medical research, and more, you can only excel if you have trained yourself to pay attention to details.

In other professions, possessing strong attention to detail is the very quality that will get you promoted to a position where you will be asked to consider the big picture.

Finally, if you are the “go-to” details person, everyone else on the team can relax a bit. They know the project is in good hands and will likely throw you more projects as a reward. This will ultimately lead to your advancement.

3 Important Aspects of Becoming More Detail-Oriented

Here are the 3 important things you need to learn if you want to remedy your lack of attention to detail:

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  1. Respect deadlines
  2. Understand the work-flow plan
  3. Build in time to mess up

1. Respect Deadlines

Deadlines lend all projects a finish line. One smart idea is to take the given deadline and work backward from it, calculating when your piece of the project is due. Then, if you stick to the proscribed schedule for completing the mini-projects that you have, you will never miss a deadline.

One important note on this: It is smarter to stick to the deadline and turn in work that merits a “B+” than to blow the deadline with “A” work. Chances are, through revision and suggested changes from others on the team, you can bring up your B+ work to an A later. But if you disregard deadlines, you will lose the respect of your boss and fellow teammates.

2. Understand the Work-Flow Plan

Your team is developing work in conjunction with other teams who have projects and deadlines of their own. When you grasp the whole work-flow plan, you may be able to either add insight to the greater project or to your own smaller piece of it that others at the firm will consider valuable.

3. Build in Time to Mess Up

You can expect that “what can go wrong will go wrong.” Don’t overpromise on deadlines. Something likely will mess up, but when it does if you built in the time to fix it, those around you won’t freak out.

Chances are, you already give your attention to several details. Take heart. You can do this! You can overcome your lack of attention to detail and become more detail-oriented.

For starters, consider this: Most people take the time and put in extra effort into the activities or undertakings that matter to them most. Training yourself to become more detail-oriented can mean adopting a similar pattern of behavior.

Apply the same attention you give to your appearance. Are you a meticulous dresser? Do you pay attention to how you pair patterns and colors, and how you accessorize a particular outfit?

This is the same system to use when you lack attention to detail with your work. Give every item careful consideration so that each one contributes to the perfectly pieced-together whole.

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Assemble the ingredients the way you do when you cook. Cooking and baking from scratch require close attention to details as you measure and add each ingredient in sequence, and you time everything so that the meal comes together at the same time.

Similarly, your work product requires you to gauge whether all the ingredients have been added and that your final product is delivered on time.

Organize your business network like you do your social contacts. If you follow a broad base of friends and acquaintances on social media, you can apply similar skills to stay up-to-date on details associated with business acquaintances.

When you meet somebody who could be influential to your career or a resource for improving your skills, follow that person on social media. Respond to their posts to keep the lines of communication flowing.

12 Tips to Help You if You Lack Attention to Detail

Teaching yourself to take note of important details involves sharpening your perceptions and thinking ahead. The following tips will help you adopt these practices. Master these habits when training yourself to become detail-oriented.

1. Learn to Listen Well

You will pick up relevant information and needed nuance when you apply the skills of active listening. In conversations, train yourself to make eye contact, give your undivided attention to the speaker, and ask pertinent follow-up questions.

Training yourself to pay better attention to details in conversations includes learning to fully concentrate on what others have to say. If you find it hard, there’s no harm in taking notes on what they say.

2. Pay Attention to Social Cues

Make a point of noticing body language and facial expressions that provide insights into how others perceive a situation. Social cues offer details that give you an understanding of how words and actions impact others. The infamous character Michael Scott of the television show “The Office” epitomizes the consequences of not paying attention to others’ body language.[1]

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3. Follow Rules

Rules and protocols usually come about from lessons learned and are put in place to avoid further mishaps—whether from a safety or efficiency standpoint. If you’re given step-by-step procedures to follow, check them off as you go. Also, return to the rules at the project’s end just to make sure you adhered to them all.

4. Take Notes

Note-taking is a way to boost your retention and gives you something to refer back to when you need to keep track of pertinent details. You will also heighten your focus as you listen for relevant information. Review your notes shortly after the meeting or conversation and highlight the content that you intend to apply.

5. Prioritize What Needs Your Attention Now

When you have a full slate of work that demands your attention, take a few moments to sort assignments from most to least urgent. Keep a calendar, spreadsheet, or project planning software up-to-date with schedules and deadlines to help you stay organized.

As you tackle each urgent assignment, give it your full attention so no details are missed. Give yourself ample time—especially if you tend to be someone who waits until the last minute—as rushing can make you overlook important details.

6. Have a Detail-Oriented Assistant Check Your Work

If you lack attention to detail, then it makes sense to seek help from someone detail-oriented. If you have this option, take advantage of it. Two sets of eyes are better than one. Just be sure to credit your assistant for their help once the project is completed.

7. Learn the Rules of Writing Well

English is a difficult language, and grammar, punctuation, and spelling can all sabotage you unless you pay attention to detail. When in doubt, look it up. Free to use website services such as Grammarly can help.

8. Proofread Before You Hit Send

Nothing is perfect in its first draft. If you lack attention to detail, then put in the extra effort before submitting things. Before you send off any written work, check carefully not only for misspellings and incomplete sentences but also for improper tone, inappropriate colloquialisms, and inconsistent formatting. When your written communications are error-free, they will have their intended impact.

9. Minimize Distractions

It is impossible to stay focused when colleagues carry on conversations nearby or your mobile notifications ding you throughout the day. Do your best to limit distractions.

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If you are working where there is a lot of noise or side activity, try wearing noise-canceling headphones or seeking out a quiet corner. Disable your notifications when you need to focus, and resolve to only check them after you have completed your assignment.

10. Take Breaks

It may sound counter-intuitive to stop and take a walk, but it’s necessary. Walk away from the screen. Moving from one task to the next across the span of your workday is a recipe for brain fatigue. Give your brain a recess time when you come to a natural stopping place or after you complete one project and before you start the next. These short pauses are necessary for sorting through all the details needed for coming up with successful solutions.

11. Make Time for Reflection

At the end of a workday, take a few minutes to go over the day’s events in your mind. What was said or relayed in conversations? What is the status of the projects you worked on? What else occurred that you should pay attention to? Could there have been any details you might have missed that you should address tomorrow?

12. Keep a Detailed To-Do List

This simple organizational tool is your best ally for getting your work done on time and for paying attention to the details. If you are pressed for time (and who isn’t?), write your list to coordinate with dayparts.

Allot a certain number of hours to complete each task, do it, and then check it off. Nothing feels more rewarding than completing all the tasks on your list. But if you can’t finish them, then carry them over to the following day.

Final Thoughts

Details may seem small, but they can become a lot larger when they are overlooked. If you know you lack attention to detail, commit to training yourself to embrace the many facets that can help you consistently excel in the tasks you set out to accomplish.

When you begin to catch your mistakes in advance or apply the tidbits of information you gathered from paying close attention, you will know that you have trained yourself in the fundamentals of becoming detail-oriented. After that, you should start hearing the phrase “Great job!” more often.

More Tips on Boosting Your Attention to Detail

Featured photo credit: Cristina Gottardi via unsplash.com

Reference

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