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6 Steps to Fix A Bad Client Relationship

6 Steps to Fix A Bad Client Relationship

You’ve worked incredibly hard in order to properly structure and build your business. The word of your services has managed to spread conveniently and you get one gig after another by increasing your customer list. However, that’s when something bad happens – your relationship with a certain client goes south. For some reason, you have disappointed the client and the things are going in the wrong way. Regardless of the reason, the most important task that you now have at hand is to properly mend your relationship. Otherwise, you are actually risking of the word to spread which could cause an avalanche of lost customers.

So, how do you do it? How do you fix a relationship which is obviously broken? Luckily for you, nothing’s ever truly lost. We have 6 steps that you can take into account in order to heal the damaged relationship and get things back to normal. So, without any further ado, let’s go ahead and take a quick look.

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1. Recognize the issue.

The first thing that you need to do is to identify the causes which led to the broken relationship. This is particularly important. It’s going to show you the path that you need to undertake in order to begin coming up with a plan to repair the relationship. Regardless of whether there is guilt involved or not, you need to make sure that you know where you stand so that you can move forward with getting the relationship thoroughly fixed. Think of this as building the foundations for your upcoming strategy.

2. Don’t let your ego stand in the way and apologize.

Regardless of whether you are the one who’s faulty of damaging the relationship or it was clearly something that the client did – you need to step up. Come forward, swallow your ego and offer a kind apology. This is particularly critical. The fact of the matter is that this is nothing but business and you can’t let emotions, let alone particularly unhealthy things like ego cloud your judgment and stand in the way of you and your clients. This isn’t your own private life so there is no place for ego or pride.

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3. Do not talk down to them.

This goes out to the majority of industries and especially to the recently outburst IT sector. The truth is that you are definitely more aware of what is it that you do than your client – that’s why he’s using your services. But you don’t need to point that out unless it is absolutely necessary. In fact, you should treat them with tremendous amount of respect and never approach them as people who don’t have an idea of what’s going on. That’s a sure deal-breaker and if your relationship is already damaged, that’s one of the cornerstones of your attempts of fixing it.

4. Respond in-kind and timely.

Another thing that gets quite a lot of client relationships on the wrong track is failure to communicate in a timely manner. Regardless of how many clients you have, every one of them should be your priority and if you want to properly fix the relationship with one that you’ve messed it up with, you need to put an emphasis on that fact. Do not delay your answers unless you have a good reason for it – communicate clearly and efficiently – that’s what the client wants. That’s what you should provide him with. You need to show your client that he is of high value to your company, regardless if he really is or not.

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5. Fix the real issue.

Sometimes the real issue might be hidden within a number of smaller yet particularly annoying details. Being able to clear your mind and seek out the main cause of the broken relationship is likely to be amongst the most important things that you have to take into account. With this in mind, if you manage to do that, you will definitely win back the trust of the customers for a few different reasons. One, you are definitively showing that you care about your relationship enough to fix the issue on your own and two, you manage to identify critical issues, regardless of how well they are hidden.

6. Acknowledge it when you aren’t right.

This is once again an issue which is tightly related with pride and ego. Once a business starts to run well and to perform properly, there is a very common problem: managers and owners begin to feel as if they are better than their customers. They fail to understand that the only reason for which they are capable of being in the position they are is because of the client in the first place. When you are wrong, you are wrong. Holding to a position out of stubbornness or pride and ego is something that is going to get you on the downhill with a tremendous amount of speed. Keep that in mind.

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Maintaining sound relationships with your customers is without a doubt a top priority. However, regardless of how hard you try, there are inevitable circumstances which are going to rough up the journey quite good. That’s when you need to stand stable on your feet, hold on to your policies and do whatever you can to place the wheels back on track.

Sometimes team involvement is inevitable even if it requires communication only with you, not the client. Review the project plan communicated with the client and gather input from every resource. (Handy Tip: For companies using Microsoft Project and Oracle Primavera P6 there are project viewing solutions – Project Viewer and PrimaveraReader, respectably to make sure anyone is allowed to view and analyze organizational change plans without purchasing costly licenses). I believe read only viewers for other project management software solutions are also available.

The most important thing that you need to understand is that the responsibility to mend your working relationships with clients is yours and yours alone. The client can go ahead and replace you with some other company because, let’s face it―the competition is fierce. Even though one client doesn’t make a firm, this might set the stage for more potential complications of the kind and that’s something that you just can’t have. That’s why you should try hard in order to fix every relationship which may have gone south. This way you can guarantee a sustainable business structure which is going to be successful for the long run.

Featured photo credit: ideationkings.com via pexels.com

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Zuhair Sharif

Digital Marketer

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Last Updated on August 19, 2019

20 Critical Skills to Include on Your Resume (For All Types of Jobs)

20 Critical Skills to Include on Your Resume (For All Types of Jobs)

A resume describes your critical skills in a way that compels a hiring manager to want to meet you. That is a resume’s sole purpose.

And make no mistake: Writing a resume is an art.

Today each corporate job opening attracts 250 resumes on average, and somehow yours will need to rise above the competition. It’s actually harder to snag an interview from an online posting than to get into Harvard. But don’t let that intimidate you. Instead, open your laptop, roll up your proverbial sleeves, and let’s get to work!


Employers generally prefer candidates with skills that show leadership ability, problem-solving ability, and perseverance through challenges. So in the resume, you should demonstrate that you’re a dynamic candidate.

Refine the skills on your resume so that you incorporate these resume “musts:”

1. Leadership Ability

Even an entry-level employee can show leadership. Point out how your skills helped your department ascend to a new level. Capture leadership attributes with compelling statements.

Example:

“Led change that drove efficiency and an ability to cut 800 error-free payroll checks.”

2. Problem-Solving Ability

Most employees are hired to solve problems. Showcase that ability on your resume.

Example:

“Led staff in campaign to outrival top competitor’s market share during a down cycle.”

3. Perseverance

Have you been promoted several times? Or have you maintained margins in a down cycle? Both achievements demonstrate persistence. You look like someone who can navigate roadblocks.

4. Technical Skills

Consider including a Key Skills or Technology Skills section in which you list computer and software skills.

Example:

“Expert-level knowledge in Java.”

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5. Quantified Results

Nothing is quite as attractive as objective results. Did you increase sales by 25 percent? Win three new clients? Surpass the internal goal by 15 percent?

Use hard-hitting numbers to express your point. State the result first, and then provide a sentence or phrase describing the critical skills you applied to achieve the milestone.

Example:

“Boosted sales by 200 percent by developing new online platform that made it easier for customers to compare and contrast sizes, textures, and fit.”

6. People Skills

Employers prefer congenial staff members to prima donnas or mavericks. Relate your strongest soft skills.

Example:

“Organized, hard-working staffer who listens well and communicates effectively.”

7. Passion in the Field

Recruiters and hiring managers can intuit whether candidates care about their career performance by the dynamism behind the descriptions of their skills on their resumes. Are your efforts “transformational” or merely “useful?” Were your results “game-changing” or boringly “appropriate?”

The tenor of your words reveals whether you’re passionate or passive. (But don’t overdo it. See the “Hyperbole” section below.)

8. Being the Entrepreneur within the Corporation

Whether you took the initiative to create a new synergy or worked independently to land an opportunity, share how you furthered organizational goals through your self-directed efforts.

9. Your Adaptability

Have you switched career paths? Weathered a corporate takeover?

Make it clear that your resilience helped get you and your organization through the turbulence.

10. Confirming Your Expertise

Every job posting states experience requirements. Ideally, you want to meet these requirements or best them. But don’t exaggerate.


While proving that you possess the credentials described in the job posting, you can still stand out if you are able to offer additional special skills to showcase your personality.

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Consider adding any of these special accomplishments, if true:

11. Referencing Award-Winning Talents

If you played center on your college basketball team that made it into the Top 10 finals, then working collaboratively and cooperatively are among your natural callings. Be sure to say so.

12. Unveiling Your Work Persona

If you were repeatedly singled out for your stellar performance in work settings, becoming employee-of-the-month, top revenue generator, and so on — it’s worth mentioning.

13. Capitalizing on Commonalities

From Googling the hiring manager, you discover that she was formerly a Peace Corps volunteer in Belize. Listing your Spanish immersion course in Central America may draw her attention to the other outstanding skills on your resume.

14. Highlighting Creative Tactics

If, for example, in your HR role, you piloted an employee incentive program that became an industry model, include it. Such innovative thinking will command an employer’s attention.

15. Specifying All Accolades

Listing any honors received instills confidence that you will bring that level of perfectionism forward in a corporate environment.

16. Transferable Skills

You spend your spare time conducting your community orchestra. Highlight this after-hours pursuit to show that you have the critical skills needed to keep a team on task.


Take note: Hyperbole can hurt you. So, show your credibility.

Although it may be tempting to use embellishments to boost your experience, improve your job title, or enhance your education, resist. These days, a five-minute search will reveal the truth. And taking self-inflation too far could easily come back to destroy your career.

Hiring managers have their antenna up for resume hyperbole. A survey shows that 53 percent are suspicious that candidates are often dishonest.

Follow these guiding principles when writing your own resume:

17. Accurately Describing Your Degree

Make sure to differentiate between certificates attained and degrees earned, along with the name of the institution awarding them.

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18. Stating Job Duration with Honest Dates

Honesty is the only policy when reporting the length of a particular job. If you’ve been out of work for an extended period of time, state the reason you have gaps.

Whether you traveled, had to cope with a family emergency, or went back to school to change your professional track, communicate the positive outcome that came from the hiatus.

19. Claiming Only the Skills You Truly Possess

Unless you’re proficient in a software program or are fluent in a second language, leave any mention of them off.

Conversely, if you feel like you must include them, then accurately qualify your level of competence.

20. Being Honest About Your Role in a Project

You may think you were the lead person because you did most of the work, but chances are your supervisor thinks otherwise.

Besides the 20 critical skills to include on your resume, here’re some important notes for you.

Bonus Tips for Writing a Resume

You Only Have 6 to 7 Seconds to Impress the Employer

Hiring managers and artificial intelligence “bots” may spend only 6 to 7 seconds perusing your resume, which means you need it to teem with essential skills, quantifiable achievements, and action words.

If, in fact, you believe that a “bot” will be analyzing your resume before it even lands on a hiring manager’s desk, be sure to include some of the actual key words from the posting in your document. There’s no reason why you can’t customize your resume to each job posting.

Another tip: Be sure to show your resume to a few individuals who work in your field, so that you can fine-tune the information as needed.

Starting at the Top

The Objective at the top of your resume is optional if you’re seeking the same job you already have, just at different company. However, if you’re switching fields, it’s critical to include an Objective, which is a one-sentence summary of the job you want.

For example:

Objective: To become web editor at a thriving news website.

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If you’ve been in your field for ten years or more, you will probably want to include an Executive Summary. This is a one-sentence takeaway about who you are, including the critical skills you amassed throughout your career.

For example:

Executive Summary: Award-winning creative director with over ten years experience managing teams on three continents.

Depending on your field, you may also want to add some skills as bullet points in the Executive Summary section.

And what about your Education? If you graduated from college within the past ten years, include your Education just below the Objective section (and forgo the Executive Summary). If it’s been over ten years since you graduated, then include your Education at the very end of your resume. Only cite your grade point average (G.P.A.) if it was exceptional—3.7 G.P.A. or higher, or if you won scholastic awards.

Ideally, the critical skills you amassed during college, at your previous job, and throughout your career will add up to a riveting portrait of a professional who’s ideally suited for your dream position: You.

Tailor, Tweak, and Fine-Tune

If you’re targeting different kinds of organizations, you’ll need customized resumes for each outreach.

Don’t be afraid to parrot some of the words on the list of requirements back to the company. Many times, organizations will actually use the key words mentioned in the job posting when screening resumes.

Approach Your Resume as a Skills-Based Story

Like any good storyteller, lay out the framework at the beginning. Include the skills you’ve mastered and state how you can add value—wording your sentences in a way that reflects the specific job you’re seeking.

Are you vying for a sales position? Quantify your results: “Responsible for 50 percent of all sales that resulted in $750,000 in annual revenue.” Use your critical skills, peppered throughout your resume, to tell the exciting story of your distinguished professional career!

Researching the organization that you’re targeting will help you make your examples specific. Does the company cater to a particular audience or clientele? Be sure to note any experiences you’ve had with similar audiences.

Putting It All Together

A resume is not a laundry list. It tells a cohesive story. Your story should highlight your qualifications and critical skills in a way that makes a logical, well-constructed case for your compatibility with the organization and its advertised position.

Packaging your story into the concisely prescribed format of a resume means that it will read as a synopsis — one that will hopefully land you the job.

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Featured photo credit: Bram Naus via unsplash.com

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