Advertising
Advertising

6 Steps to Fix A Bad Client Relationship

6 Steps to Fix A Bad Client Relationship

You’ve worked incredibly hard in order to properly structure and build your business. The word of your services has managed to spread conveniently and you get one gig after another by increasing your customer list. However, that’s when something bad happens – your relationship with a certain client goes south. For some reason, you have disappointed the client and the things are going in the wrong way. Regardless of the reason, the most important task that you now have at hand is to properly mend your relationship. Otherwise, you are actually risking of the word to spread which could cause an avalanche of lost customers.

So, how do you do it? How do you fix a relationship which is obviously broken? Luckily for you, nothing’s ever truly lost. We have 6 steps that you can take into account in order to heal the damaged relationship and get things back to normal. So, without any further ado, let’s go ahead and take a quick look.

Advertising

1. Recognize the issue.

The first thing that you need to do is to identify the causes which led to the broken relationship. This is particularly important. It’s going to show you the path that you need to undertake in order to begin coming up with a plan to repair the relationship. Regardless of whether there is guilt involved or not, you need to make sure that you know where you stand so that you can move forward with getting the relationship thoroughly fixed. Think of this as building the foundations for your upcoming strategy.

2. Don’t let your ego stand in the way and apologize.

Regardless of whether you are the one who’s faulty of damaging the relationship or it was clearly something that the client did – you need to step up. Come forward, swallow your ego and offer a kind apology. This is particularly critical. The fact of the matter is that this is nothing but business and you can’t let emotions, let alone particularly unhealthy things like ego cloud your judgment and stand in the way of you and your clients. This isn’t your own private life so there is no place for ego or pride.

Advertising

3. Do not talk down to them.

This goes out to the majority of industries and especially to the recently outburst IT sector. The truth is that you are definitely more aware of what is it that you do than your client – that’s why he’s using your services. But you don’t need to point that out unless it is absolutely necessary. In fact, you should treat them with tremendous amount of respect and never approach them as people who don’t have an idea of what’s going on. That’s a sure deal-breaker and if your relationship is already damaged, that’s one of the cornerstones of your attempts of fixing it.

4. Respond in-kind and timely.

Another thing that gets quite a lot of client relationships on the wrong track is failure to communicate in a timely manner. Regardless of how many clients you have, every one of them should be your priority and if you want to properly fix the relationship with one that you’ve messed it up with, you need to put an emphasis on that fact. Do not delay your answers unless you have a good reason for it – communicate clearly and efficiently – that’s what the client wants. That’s what you should provide him with. You need to show your client that he is of high value to your company, regardless if he really is or not.

Advertising

5. Fix the real issue.

Sometimes the real issue might be hidden within a number of smaller yet particularly annoying details. Being able to clear your mind and seek out the main cause of the broken relationship is likely to be amongst the most important things that you have to take into account. With this in mind, if you manage to do that, you will definitely win back the trust of the customers for a few different reasons. One, you are definitively showing that you care about your relationship enough to fix the issue on your own and two, you manage to identify critical issues, regardless of how well they are hidden.

6. Acknowledge it when you aren’t right.

This is once again an issue which is tightly related with pride and ego. Once a business starts to run well and to perform properly, there is a very common problem: managers and owners begin to feel as if they are better than their customers. They fail to understand that the only reason for which they are capable of being in the position they are is because of the client in the first place. When you are wrong, you are wrong. Holding to a position out of stubbornness or pride and ego is something that is going to get you on the downhill with a tremendous amount of speed. Keep that in mind.

Advertising

Maintaining sound relationships with your customers is without a doubt a top priority. However, regardless of how hard you try, there are inevitable circumstances which are going to rough up the journey quite good. That’s when you need to stand stable on your feet, hold on to your policies and do whatever you can to place the wheels back on track.

Sometimes team involvement is inevitable even if it requires communication only with you, not the client. Review the project plan communicated with the client and gather input from every resource. (Handy Tip: For companies using Microsoft Project and Oracle Primavera P6 there are project viewing solutions – Project Viewer and PrimaveraReader, respectably to make sure anyone is allowed to view and analyze organizational change plans without purchasing costly licenses). I believe read only viewers for other project management software solutions are also available.

The most important thing that you need to understand is that the responsibility to mend your working relationships with clients is yours and yours alone. The client can go ahead and replace you with some other company because, let’s face it―the competition is fierce. Even though one client doesn’t make a firm, this might set the stage for more potential complications of the kind and that’s something that you just can’t have. That’s why you should try hard in order to fix every relationship which may have gone south. This way you can guarantee a sustainable business structure which is going to be successful for the long run.

Featured photo credit: ideationkings.com via pexels.com

More by this author

Zuhair Sharif

Digital Marketer

5 Effective Pest Control Methods 7 Little-known Hacks for Bigger Arms 6 of the Best Dog Breeds for Emotional Support 5 Mind-blowing Health Benefits Of Playing Mobile Games 10 Essential Items To Check Off Your List When Going on A Business Trip

Trending in Entrepreneur

1 How to Start an Online Business That Will Grow and Succeed 2 15 Best Entrepreneurs Books to Start Reading Now to Be Successful 3 How to Start a Small Business with Little to No Money 4 The Lifehack Show: Staying On Top of Your Game as an Entrepreneur with Frank Fiume 5 10 Employee Engagement Ideas to Improve Teamwork

Read Next

Advertising
Advertising
Advertising

Last Updated on April 6, 2020

How to Make a Career Change at 50 for Great Opportunities

How to Make a Career Change at 50 for Great Opportunities

Turning 50 is a milestone in anyone’s life, after all you are half way to 100! But seriously, turning 50 is often a time in life when people can sit back and take a look at where they’ve been and contemplate what the future holds.

Can you change careers at 50? It’s not uncommon for people in their 50’s to consider a career change, after all if you’ve spent 20 to 30 years in a career, chances are that some of the bloom is off the rose.

Often, when we are starting out in our 20’s, we choose a career path based on factors that are no longer relevant to us in our 50’s. Things like our parents’ expectations, a fast paced exciting lifestyle or the lure of making a lot of money can all be motivating factors in our 20’s.

But in our 50’s, those have given way to other priorities. Things like the desire to spend more time with family and friends, a slower paced less stressful lifestyle, the need to care for a sick spouse or elderly parents can all contribute to wanting a career change in your 50’s.

Just like any big life changing event, changing careers is scary. The good news is that just like most things we are scared of, the fear is mostly in our own head.

Understanding how to go about a career change at 50 and what you can expect should help reduce the anxiety and fear of the unknown.

What are Your Goals for a Career Change?

As in any endeavor, having properly defined goals will help you to determine the best path to take.

What are you looking for in a new career? Choosing a slower less stressful position that gives you more time with family and friends may sound ideal, but you’ll often find that you’re giving up some income and job satisfaction in the process.

Conversely, if your goal is to quit a job that is sucking the life from your soul to pursue a lifelong passion. You might be trading quality time with family and friends for job satisfaction.

Neither decision is wrong or bad, you just need to be aware of the potential pitfalls of any decision you make.

Types of Career Changes at 50+

There are four main types of career changes that people make in their 50’s. Each type has it’s unique set of challenges and will very in the degree of preparation required to make the change.

Industry Career Change

In this career change, a person remains in the same field but switches industries.

Advertising

With an industry change, a person takes their set of skills and applies them to an industry that they have no previous experience in.

An example would be a salesperson in the oil and gas industry becoming a salesperson for a media (advertising) company. They are taking their skill set (selling) and applying it to a different industry (media).

This type of career change is best accomplished by doing a lot of homework on the industry you want to get into as well as networking within the industry.

Functional Career Change

A functional career change would be a change of careers within the same industry.

For example, an accountant at a pharmaceutical company who changes careers to become a human resources manager. It may or may not be with the same company, but they remain within the pharmaceutical industry. In this case, they are leaving one set of skills behind (accounting) to develop a new set (human resource) within the same industry.

In a functional career change, new or additional training as well as certifications may be required in order to make the switch. If you are considering a functional career change, you can start by getting any training or certifications needed either online, through trade associations or at your local community college.

Double Career Change

This is the most challenging career change of all. A person doing a double career change is switching both a career and an industry.

An example of a double change would be an airline pilot quitting to pursue their dream of producing rock music. In that case, they are leaving both the aviation industry and a specific skill set (piloting) for a completely unrelated industry and career.

When considering a double career change, start preparing by getting any needed training or certifications first. Then you can get your foot in the door by taking an apprenticeship or part time job.

With a double change, it’s not uncommon to have to start out at the bottom as you are asking an employer to take a chance on someone without any experience or work history in the industry.

Entrepreneurial Career Change

Probably one of the most common career changes made by people in their 50’s is the entrepreneurial career change.

After 20 to 30 years of working for “Corporate America”, a lot of people become disillusioned with the monotony, politics and inefficiency of the corporate world. Many of us dream of having our own business and being our own boss.

Advertising

By this time in our life, we have saved some money and the financial pressures we had with young children have passed; so it’s a perfect time to spread our entrepreneurial wings.

Entrepreneurial career changes can be within the same industry and using your existing knowledge and contacts to start a similar business competing within the same industry. Or it can be completely unrelated to your former industry and based on personal interests, passions or hobbies.

A good example would be someone who played golf as a hobby starting an affiliate marketing website selling golf clubs. If you are considering an entrepreneurial career change, there are a lot of very good free resources available on the internet. Just be sure to do your homework.

Practical Tips on Making a Career Change at 50+

So you’ve decided to take the plunge and make a career switch in your 50’s. No matter what your reasons or what type of a career change you are embarking on, here are some helpful hints to make the transition easier:

1. Deal with the Fear

As stated earlier, any big life change comes with both fear and anxiety. Things never seem to go as smoothly as planned, you will always have bumps and roadblocks along the way. By recognizing this and even planning for it, you are less likely to let these issues derail your progress.

If you find yourself becoming discouraged by all of the stumbling blocks, there are always resources to help. Contacting a career coach is a good place to start, they can help you with an overall strategy for your career change as well as the interview and hiring process, resume writing / updating and more. Just Google “Career Coach” for your options.

I also recommend using the services of a professional counselor or therapist to help deal with the stress and anxiety of this major life event.

It’s always good to have an unbiased third party to help you work through the problems that inevitably arise.

2. Know Your “Why”

It’s important that you have a clear understanding of the “why” you are making this career change. Is it to have more free time, reduce stress, follow a passion or be your own boss?

Having a clear understanding of you personal “why” will influence every decision in this process. Knowing your “why” and keeping it in mind also serves as a motivator to help you reach your goals.

3. Be Realistic

Take an inventory of both your strengths and weaknesses. Are your organizational skills less than stellar? Then, becoming a wedding planner is probably not a good idea.

This is an area where having honest outside input can be really helpful. Most of us are not very good at accurately assessing our abilities. It’s a universal human trait to exaggerate our abilities while diminishing our weaknesses.

Advertising

Requesting honest feedback from friends and co-workers is a good place to start, but this is another area where a career coach can come in handy.

4. Consider an Ad-Vocation

Sometimes, making a career change all at once is just too big of a change. Issues like a severely reduced income, geography and lack of benefits can all be impediments to your career change. In those cases, you may want to start your new career as an ad-vocation.

An ad-vocation is a second or ad-on vocation in addition to your primary vocation. Things like a part-time job, consulting or even a side business can all be ad-vocations.

The benefit of having an ad-vocation is being able to build experience a reputation and contacts in the new field while maintaining all the benefits of your current job.

5. Update Your Skills

Whether it means acquiring new certifications or going back to school to get your cosmetology licence, having the right training is the foundation for a successful career change.

The great thing about changing careers now is that almost any training or certifications needed can be free or at very little cost online. Check with trade associations, industry websites and discussion groups for any requirements you may need.

Learn How to Cultivate Continuous Learning to Stay Competitive.

6. Start Re-Branding Yourself Now

Use the internet and social media to change the way you present yourself online.

Changing your LinkedIn profile is a good way to show prospective employers that you are serious about a career change.

Joining Facebook groups, trade associations and discussion boards as well as attending conventions is a great way to start building a network while you learn.

Here’re some Personal Branding Basics You Need to Know for Career Success.

7. Overhaul Your Resume

Most of us have heard the advice to update our resume every six months, and most of us promptly ignore that advice and only update our resume when we need it.

Advertising

When making a career change, updating is not enough; this calls for a complete overhaul of your resume. Chances are that your current resume was designed around your old career which may or may not apply to your new goals.

Crafting a new resume emphasizing your strengths for the new position your looking for is key. There are many places that will help you craft a resume online and it is a service included with most career coaching services.

8. Know Your Timeline

There are a lot of factors when it comes to how long it will take to make the career change.

Industry and Functional career changes tend to be the easiest to do and therefore can be accomplished in the shortest period of time. While the Double Career Change and the Entrepreneurial Career Change both require more effort and thus time.

There are also personal factors involved in the time it will take to switch careers.

Generally speaking the more you are willing to be flexible with both compensation and geography, the shorter time it will take to make the switch.

Final Thoughts

Changing careers at anytime can be stressful, but for those of us who are 50 or above, it can seem to be an overwhelming task fraught with pitfalls and self doubt.

Prospective employers know the benefits that come with more mature employees. Things like a wealth of experience, a proven work history and deeper understanding of corporate culture are all things that older workers bring to the table.

And while the younger generation may possess better computer or technical skills than us, if you’re willing to learn, there are a ton of free or nearly free resources available to you.

Deciding on a career change at 50 is a great way to experience life on your own terms.

More Tips for Career Change

Featured photo credit: rawpixel via unsplash.com

Read Next