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6 Steps to Fix A Bad Client Relationship

6 Steps to Fix A Bad Client Relationship

You’ve worked incredibly hard in order to properly structure and build your business. The word of your services has managed to spread conveniently and you get one gig after another by increasing your customer list. However, that’s when something bad happens – your relationship with a certain client goes south. For some reason, you have disappointed the client and the things are going in the wrong way. Regardless of the reason, the most important task that you now have at hand is to properly mend your relationship. Otherwise, you are actually risking of the word to spread which could cause an avalanche of lost customers.

So, how do you do it? How do you fix a relationship which is obviously broken? Luckily for you, nothing’s ever truly lost. We have 6 steps that you can take into account in order to heal the damaged relationship and get things back to normal. So, without any further ado, let’s go ahead and take a quick look.

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1. Recognize the issue.

The first thing that you need to do is to identify the causes which led to the broken relationship. This is particularly important. It’s going to show you the path that you need to undertake in order to begin coming up with a plan to repair the relationship. Regardless of whether there is guilt involved or not, you need to make sure that you know where you stand so that you can move forward with getting the relationship thoroughly fixed. Think of this as building the foundations for your upcoming strategy.

2. Don’t let your ego stand in the way and apologize.

Regardless of whether you are the one who’s faulty of damaging the relationship or it was clearly something that the client did – you need to step up. Come forward, swallow your ego and offer a kind apology. This is particularly critical. The fact of the matter is that this is nothing but business and you can’t let emotions, let alone particularly unhealthy things like ego cloud your judgment and stand in the way of you and your clients. This isn’t your own private life so there is no place for ego or pride.

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3. Do not talk down to them.

This goes out to the majority of industries and especially to the recently outburst IT sector. The truth is that you are definitely more aware of what is it that you do than your client – that’s why he’s using your services. But you don’t need to point that out unless it is absolutely necessary. In fact, you should treat them with tremendous amount of respect and never approach them as people who don’t have an idea of what’s going on. That’s a sure deal-breaker and if your relationship is already damaged, that’s one of the cornerstones of your attempts of fixing it.

4. Respond in-kind and timely.

Another thing that gets quite a lot of client relationships on the wrong track is failure to communicate in a timely manner. Regardless of how many clients you have, every one of them should be your priority and if you want to properly fix the relationship with one that you’ve messed it up with, you need to put an emphasis on that fact. Do not delay your answers unless you have a good reason for it – communicate clearly and efficiently – that’s what the client wants. That’s what you should provide him with. You need to show your client that he is of high value to your company, regardless if he really is or not.

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5. Fix the real issue.

Sometimes the real issue might be hidden within a number of smaller yet particularly annoying details. Being able to clear your mind and seek out the main cause of the broken relationship is likely to be amongst the most important things that you have to take into account. With this in mind, if you manage to do that, you will definitely win back the trust of the customers for a few different reasons. One, you are definitively showing that you care about your relationship enough to fix the issue on your own and two, you manage to identify critical issues, regardless of how well they are hidden.

6. Acknowledge it when you aren’t right.

This is once again an issue which is tightly related with pride and ego. Once a business starts to run well and to perform properly, there is a very common problem: managers and owners begin to feel as if they are better than their customers. They fail to understand that the only reason for which they are capable of being in the position they are is because of the client in the first place. When you are wrong, you are wrong. Holding to a position out of stubbornness or pride and ego is something that is going to get you on the downhill with a tremendous amount of speed. Keep that in mind.

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Maintaining sound relationships with your customers is without a doubt a top priority. However, regardless of how hard you try, there are inevitable circumstances which are going to rough up the journey quite good. That’s when you need to stand stable on your feet, hold on to your policies and do whatever you can to place the wheels back on track.

Sometimes team involvement is inevitable even if it requires communication only with you, not the client. Review the project plan communicated with the client and gather input from every resource. (Handy Tip: For companies using Microsoft Project and Oracle Primavera P6 there are project viewing solutions – Project Viewer and PrimaveraReader, respectably to make sure anyone is allowed to view and analyze organizational change plans without purchasing costly licenses). I believe read only viewers for other project management software solutions are also available.

The most important thing that you need to understand is that the responsibility to mend your working relationships with clients is yours and yours alone. The client can go ahead and replace you with some other company because, let’s face it―the competition is fierce. Even though one client doesn’t make a firm, this might set the stage for more potential complications of the kind and that’s something that you just can’t have. That’s why you should try hard in order to fix every relationship which may have gone south. This way you can guarantee a sustainable business structure which is going to be successful for the long run.

Featured photo credit: ideationkings.com via pexels.com

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Zuhair Sharif

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How to Achieve Goals and Increase Your Chance of Success

How to Achieve Goals and Increase Your Chance of Success

Does it ever feel like the things you want to accomplish always end up on the back burner? If the answer to that question is “yes,” you’re not alone. Only about 33% of people consistently work toward their goals. In some cases, their goals may seem too lofty to accomplish, or else they aren’t sure how to make a plan for them.

If you don’t come up with concrete steps to take toward your goals, they’ll remain dreams. There’s nothing wrong with being a dreamer, but being able to turn your dreams into goals you can realize will help you lead a happier and more fulfilling life.

Luckily, you can realize almost any dream when you harness the right goal-setting methods.

In this article, I’ll show you how to achieve goals and get closer you success.

1. Break your dreams down into specific and measurable steps

We couldn’t talk about goal-setting without mentioning SMART goals.

SMART goals are specific, measurable, assignable, realistic, and time-related.

Specific and measurable steps are so important because if we don’t know what our target it, how can we ever hit it?

Take all those beautiful dreams you have for yourself and make them into things you can actually do. If you want to be an entrepreneur, for example, a step toward realizing your dream might be researching what you’ll need to start your business.

Find out more tips about utilizing SMART goals here:

How to Use SMART Goal to Become Highly Successful in Life

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2. Have at least one clearly defined goal for every interest and role in your life

It’s so easy to become complacent or stagnate. We often think that our careers are the only places where we need to set goals, but we aren’t only what we do.

To make the most of your life, take the approach that you’re always learning and growing in everything you do. Anything worth doing is worth doing well after all.

Set goals whether you’re sponsoring an activity for your child, taking up guitar lessons or trying to prove your worth at work.

You’ll notice that this approach forces you to constantly develop new skills. It can also be fulfilling to put more focus and value into all areas of your life— not just the ones related to our careers.

3. Align your goals with your life’s mission, purpose and passion

Take the opportunity to do some soul-searching. What is it that you want to do with this precious life of yours?

Anything that conflicts with your life’s purpose is bound to cause discontent. Staying in a bad relationship, doing a job that goes against your values, or maintaining the status quo just because it’s comfortable are not options for you.

Thinking about your goals in this way can help you eliminate things in your life that don’t serve you. This frees up mental space that you can use to do the things you care about the most.

Many of us struggle to find the time to work on our goals, but this strategy enables you to make more time.

4. Create goals that ignite your spirit and inspire you to take action

If you can’t be fired up about your goals from the start, they might not be good goals for you.

The road to success is often tough. You’re going to have times when you might feel tired or discouraged.

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You need to feel inspired enough that you’ll be able to overcome obstacles as you encounter them.

If what you’re doing motivates you to be the greatest version of yourself, you’ll be much more resilient.

5. Write down all your goals in specific, measurable detail

This is your road map for what success will look like. The more you define what you want the finished product to be, the greater the chance that you’ll reach that vision.

When you write down your goals, you’re creating a document that you can revisit to make sure you’re on track.

When you’re in the middle of trying to achieve a big goal, it can be hard to see what’s working for you. The things you write in this step will help you stay on-message as you take your goals out of your mind and into the real world.

Don’t just write down your goals and stash them away in a folder somewhere. Take the extra step to put them somewhere where you’ll see them.[1]

If you have too many goals to post on your desk, write a summary or choose one or two steps to work on for the day. Just seeing them will keep them in the front of your mind.

6. Commit to hitting each of your targets without exception

You wouldn’t have created the target if you didn’t think it was necessary. Hold yourself accountable for taking the steps to succeed.

You can always adapt your strategy or break your targets into smaller steps if you find that they aren’t attainable as you originally wrote them.

Hitting even the smallest target is cause for a celebration. It’s a step in the positive direction. Your success will make you crave more success.

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We often make excuses when we get tired or overwhelmed. Take away the option to make excuses. You will only be satisfied with the best effort from yourself.

7. Share your goals with others to motivate each other

There’s something so powerful about people sharing their goals and dreams with one another. Doing so gives voice to some part of us that could remain hidden (and therefore never be accomplished).

When other people know about your goals, they can cheer you on and hold you accountable. When people share their vision with you, you can do the same for them.

This strategy is particularly beneficial when you’re trying to develop healthy habits. Post about your workout on social media, or do a healthy eating challenge with your best friend. You’ll be less likely to slack when temptation arises, and you’ll probably encourage someone else to reach for their goals too.

8. Set a series of daily, weekly and long-term goals, complete with starting times and deadlines

Many goals never reach realization simply because the goal-setter doesn’t check their progress. People tend to forget what they set out to do, or their goal gets crowded out by other obligations.

Forcing yourself to revisit your goals at regular intervals breaks them into smaller steps and it reminds you to think about them.

Giving yourself regular deadlines for smaller tasks related to your goals also helps you reflect on your strategy. You’ll figure out what works for you, whether your timeline is realistic, and whether or not you need additional help to stay on track.

In addition, celebrating small wins helps you stay motivated. Here’s how:

How To Celebrate Small Wins To Achieve Big Goals

9. Take 10 minutes every day to imagine how great it will feel to achieve your goals

Visualization is such a powerful tool. Some of the most successful athletes, celebrities and business people take time each day to think about how success looks and feels for them.[2] Imagining that feeling of satisfaction can be a great motivator.

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When you do meet your goals, take some time to be grateful. Thank yourself for showing up and doing the work. Be grateful when the stars align properly to help you advance to the next step.

It’s not just getting to the destination of your goals that matters. How you take the journey is important too.

10. Take an action step toward reaching your goals every day

Your goals can easily get buried in the hustle and the bustle. Even the smallest step in the right direction is still moving you forward.

Keep chipping away at the work every day and before long, you’ll start to see those dreams come to life.

Maybe you didn’t start your business today but you designed the logo that’s going to go on your website and business cards. Doing that task well is going to help you so much in the long run.

Concrete actions day by day draw your dreams out of obscurity and into the realm of possibility.

Change begins today

Dreams can inspire and overwhelm us. By turning our dreams into goals that we can work toward, we increase our chances of success. Things that once seemed impossible are suddenly within reach.

It’s time to start turning your dreams into goals and your goals into realities.

Featured photo credit: Pexels via pexels.com

Reference

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