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Capacity Building For Employees

Capacity Building For Employees

After the last round of performance appraisals, your human resources team suggested capacity building for employees in the sales department. While having your staff hard it work and converting new clients is your priority, you cannot underestimate the value of additional training for the sales team. Most companies will train new staff upon hiring while others require new hires to catch up on their own. On the job training saves time from hard training sessions but it can also be costly down the road.

Take an example of a poorly trained sales representative. The sales representative can only perform as far as their skills will allow them. The chances are that they will perform dismally for a consecutive number of weeks and probably make a dent in your sales numbers. This negative impact will force your hand to pay a little more attention to your sales team.

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You may be wondering, how do I train my team without halting operations? In this article, we discuss various ways that employees can partake capacity building training without interfering with their regular assignment.

Early morning

The first one or two hours of the day are suitable for training as most clients are yet to report to work. If your sales team usually report to the office first before heading out to the field, encourage them to have seminars early in the morning before the pressures of the day kick in. Driven employees should have no qualms about reporting to work a little early if this effort helps them horn their skills.

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While sales employees may have a retainer, the bulk of their income comes from direct sales efforts in the form of commission checks computed on the basis of their closed sales. A great training can turn introverts into the champions of the team.

Lunch hour

Employees are entitled to a one-hour lunch break to have a meal and stretch their legs or just catch up with colleagues. You can gather your sales staff in the boardroom for a webinar or PowerPoint presentation on the best sales tactics. Motivate them to attend this training by offering healthy snacks to the first ten sales reps to walk through the boardroom door. Alternatively, you can have a brown bag lunch in the break room or by the fountain in the yard of your office building.

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After work

If gathering your sales team during the day proves difficult due to erratic schedules and field assignments, you may want to try training them after 5pm. Any employee who understands the value of this training will hold off on excuses such as a routine dental appointment or spin class.

After-work training is likely to be more fruitful as there are fewer distractions from clients and colleagues from the other departments. What’s mire, you can have that executive boardroom and its state-of-the-art conferencing facilities all to yourself; go an extra mile and invite a training expert to give a lecture on your chosen topic.

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During weekends

If all else fails, consider training your sales staff over the weekend when things have cooled down a notch. Try Saturday mornings or afternoons for a solid training session. Be conscious of the fact that you are occupying your staff’s weekend, so avoid stretching out the training beyond the agreed duration. Make it a little fun and interactive by dividing the staff into groups and having an ideation session on a topic of your choice. Have each team put up their sticky notes on the whiteboard and go through each idea they suggest.

This way, your sales reps will share ideas on what works for them and what does not. Involving them in this scale helps them own the responsibility to deliver world-class performance through teamwork.

Conclusion

Training your employees is not a one-off exercise but rather something you should do more frequently. Make use of technology to keep the conversations going. For instance, you can set up webinars or sign them up for online training with external tutors on a quarterly basis. Remember to incentivize your sales team when they hit their targets. Incentives can be in the form of commissions, team building retreats, certificate of recognition. Incentives will boost the morale of the team and encourage competition in the team.

Featured photo credit: https://pixabay.com/en/tie-necktie-adjust-adjusting-man-690084/ via pixabay.com

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Vikas Agrawal

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Last Updated on September 20, 2018

How to Stay Calm and Cool When You Are Extremely Stressful

How to Stay Calm and Cool When You Are Extremely Stressful

Being in a hurry all the time drains your energy. Your work and routine life make you feel overwhelmed. Getting caught up in things beyond your control stresses you out…

If you’d like to stay calm and cool in stressful situations, put the following 8 steps into practice:

1. Breathe

The next time you’re faced with a stressful situation that makes you want to hurry, stop what you’re doing for one minute and perform the following steps:

  • Take five deep breaths in and out (your belly should come forward with each inhale).
  • Imagine all that stress leaving your body with each exhale.
  • Smile. Fake it if you have to. It’s pretty hard to stay grumpy with a goofy grin on your face.

Feel free to repeat the above steps every few hours at work or home if you need to.

2. Loosen up

After your breathing session, perform a quick body scan to identify any areas that are tight or tense. Clenched jaw? Rounded shoulders? Anything else that isn’t at ease?

Gently touch or massage any of your body parts that are under tension to encourage total relaxation. It might help to imagine you’re in a place that calms you: a beach, hot tub, or nature trail, for example.

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3. Chew slowly

Slow down at the dinner table if you want to learn to be patient and lose weight. Shoveling your food down as fast as you can is a surefire way to eat more than you need to (and find yourself with a bellyache).

Be a mindful eater who pays attention to the taste, texture, and aroma of every dish. Chew slowly while you try to guess all of the ingredients that were used to prepare your dish.

Chewing slowly will also reduce those dreadful late-night cravings that sneak up on you after work.

4. Let go

Cliche as it sounds, it’s very effective.

The thing that seems like the end of the world right now?

It’s not. Promise.

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Stressing and worrying about the situation you’re in won’t do any good because you’re already in it, so just let it go.

Letting go isn’t easy, so here’s a guide to help you:

21 Things To Do When You Find It Hard To Let Go

5. Enjoy the journey

Focusing on the end result can quickly become exhausting. Chasing a bold, audacious goal that’s going to require a lot of time and patience? Split it into several mini-goals so you’ll have several causes for celebration.

Stop focusing on the negative thoughts. Giving yourself consistent positive feedback will help you grow patience, stay encouraged, and find more joy in the process of achieving your goals.

6. Look at the big picture

The next time you find your stress level skyrocketing, take a deep breath, and ask yourself:

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Will this matter to me…

  • Next week?
  • Next month?
  • Next year?
  • In 10 years?

Hint: No, it won’t.

I bet most of the stuff that stresses you wouldn’t matter the next week, maybe not even the next day.

Stop agonizing over things you can’t control because you’re only hurting yourself.

7. Stop demanding perfection of yourself

You’re not perfect and that’s okay. Show me a person who claims to be perfect and I’ll show you a dirty liar.

Demanding perfection of yourself (or anybody else) will only stress you out because it just isn’t possible.

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8. Practice patience every day

Below are a few easy ways you can practice patience every day, increasing your ability to remain calm and cool in times of stress:

  • The next time you go to the grocery store, get in the longest line.
  • Instead of going through the drive-thru at your bank, go inside.
  • Take a long walk through a secluded park or trail.

Final thoughts

Staying calm in stressful situations is possible, all you need is some daily practice.

Taking deep breaths and eat mindfully are some simple ways to train your brain to be more patient. But changing the way you think of a situation and staying positive are most important in keeping cool whenever you feel overwhelmed and stressful.

Featured photo credit: Brooke Cagle via unsplash.com

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