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Capacity Building For Employees

Capacity Building For Employees

After the last round of performance appraisals, your human resources team suggested capacity building for employees in the sales department. While having your staff hard it work and converting new clients is your priority, you cannot underestimate the value of additional training for the sales team. Most companies will train new staff upon hiring while others require new hires to catch up on their own. On the job training saves time from hard training sessions but it can also be costly down the road.

Take an example of a poorly trained sales representative. The sales representative can only perform as far as their skills will allow them. The chances are that they will perform dismally for a consecutive number of weeks and probably make a dent in your sales numbers. This negative impact will force your hand to pay a little more attention to your sales team.

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You may be wondering, how do I train my team without halting operations? In this article, we discuss various ways that employees can partake capacity building training without interfering with their regular assignment.

Early morning

The first one or two hours of the day are suitable for training as most clients are yet to report to work. If your sales team usually report to the office first before heading out to the field, encourage them to have seminars early in the morning before the pressures of the day kick in. Driven employees should have no qualms about reporting to work a little early if this effort helps them horn their skills.

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While sales employees may have a retainer, the bulk of their income comes from direct sales efforts in the form of commission checks computed on the basis of their closed sales. A great training can turn introverts into the champions of the team.

Lunch hour

Employees are entitled to a one-hour lunch break to have a meal and stretch their legs or just catch up with colleagues. You can gather your sales staff in the boardroom for a webinar or PowerPoint presentation on the best sales tactics. Motivate them to attend this training by offering healthy snacks to the first ten sales reps to walk through the boardroom door. Alternatively, you can have a brown bag lunch in the break room or by the fountain in the yard of your office building.

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After work

If gathering your sales team during the day proves difficult due to erratic schedules and field assignments, you may want to try training them after 5pm. Any employee who understands the value of this training will hold off on excuses such as a routine dental appointment or spin class.

After-work training is likely to be more fruitful as there are fewer distractions from clients and colleagues from the other departments. What’s mire, you can have that executive boardroom and its state-of-the-art conferencing facilities all to yourself; go an extra mile and invite a training expert to give a lecture on your chosen topic.

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During weekends

If all else fails, consider training your sales staff over the weekend when things have cooled down a notch. Try Saturday mornings or afternoons for a solid training session. Be conscious of the fact that you are occupying your staff’s weekend, so avoid stretching out the training beyond the agreed duration. Make it a little fun and interactive by dividing the staff into groups and having an ideation session on a topic of your choice. Have each team put up their sticky notes on the whiteboard and go through each idea they suggest.

This way, your sales reps will share ideas on what works for them and what does not. Involving them in this scale helps them own the responsibility to deliver world-class performance through teamwork.

Conclusion

Training your employees is not a one-off exercise but rather something you should do more frequently. Make use of technology to keep the conversations going. For instance, you can set up webinars or sign them up for online training with external tutors on a quarterly basis. Remember to incentivize your sales team when they hit their targets. Incentives can be in the form of commissions, team building retreats, certificate of recognition. Incentives will boost the morale of the team and encourage competition in the team.

Featured photo credit: https://pixabay.com/en/tie-necktie-adjust-adjusting-man-690084/ via pixabay.com

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Last Updated on March 13, 2019

How to Get out of a Rut: 12 Useful Ways to Get Unstuck

How to Get out of a Rut: 12 Useful Ways to Get Unstuck

Have you gotten into a rut before? Or are you in a rut right now?

You know you’re in a rut when you run out of ideas and inspiration. I personally see a rut as a productivity vacuum. It might very well be a reason why you aren’t getting results. Even as you spend more time on your work, you can’t seem to get anything constructive done. While I’m normally productive, I get into occasional ruts (especially when I’ve been working back-to-back without rest). During those times, I can spend an entire day in front of the computer and get nothing done. It can be quite frustrating.

Over time, I have tried and found several methods that are helpful to pull me out of a rut. If you experience ruts too, whether as a working professional, a writer, a blogger, a student or other work, you will find these useful. Here are 12 of my personal tips to get out of ruts:

1. Work on the small tasks.

When you are in a rut, tackle it by starting small. Clear away your smaller tasks which have been piling up. Reply to your emails, organize your documents, declutter your work space, and reply to private messages.

Whenever I finish doing that, I generate a positive momentum which I bring forward to my work.

2. Take a break from your work desk.

Get yourself away from your desk and go take a walk. Go to the washroom, walk around the office, go out and get a snack.

Your mind is too bogged down and needs some airing. Sometimes I get new ideas right after I walk away from my computer.

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3. Upgrade yourself

Take the down time to upgrade yourself. Go to a seminar. Read up on new materials (#7). Pick up a new language. Or any of the 42 ways here to improve yourself.

The modern computer uses different typefaces because Steve Jobs dropped in on a calligraphy class back in college. How’s that for inspiration?

4. Talk to a friend.

Talk to someone and get your mind off work for a while.

Talk about anything, from casual chatting to a deep conversation about something you really care about. You will be surprised at how the short encounter can be rejuvenating in its own way.

5. Forget about trying to be perfect.

If you are in a rut, the last thing you want to do is step on your own toes with perfectionist tendencies.

Just start small. Do what you can, at your own pace. Let yourself make mistakes.

Soon, a little trickle of inspiration will come. And then it’ll build up with more trickles. Before you know it, you have a whole stream of ideas.

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6. Paint a vision to work towards.

If you are continuously getting in a rut with your work, maybe there’s no vision inspiring you to move forward.

Think about why you are doing this, and what you are doing it for. What is the end vision in mind?

Make it as vivid as possible. Make sure it’s a vision that inspires you and use that to trigger you to action.

7. Read a book (or blog).

The things we read are like food to our brain. If you are out of ideas, it’s time to feed your brain with great materials.

Here’s a list of 40 books you can start off with. Stock your browser with only the feeds of high quality blogs, such as Lifehack.org, DumbLittleMan, Seth Godin’s Blog, Tim Ferris’ Blog, Zen Habits or The Personal Excellence Blog.

Check out the best selling books; those are generally packed with great wisdom.

8. Have a quick nap.

If you are at home, take a quick nap for about 20-30 minutes. This clears up your mind and gives you a quick boost. Nothing quite like starting off on a fresh start after catching up on sleep.

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9. Remember why you are doing this.

Sometimes we lose sight of why we do what we do, and after a while we become jaded. A quick refresher on why you even started on this project will help.

What were you thinking when you thought of doing this? Retrace your thoughts back to that moment. Recall why you are doing this. Then reconnect with your muse.

10. Find some competition.

Nothing quite like healthy competition to spur us forward. If you are out of ideas, then check up on what people are doing in your space.

Colleagues at work, competitors in the industry, competitors’ products and websites, networking conventions.. you get the drill.

11. Go exercise.

Since you are not making headway at work, might as well spend the time shaping yourself up.

Sometimes we work so much that we neglect our health and fitness. Go jog, swim, cycle, whichever exercise you prefer.

As you improve your physical health, your mental health will improve, too. The different facets of ourselves are all interlinked.

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Here’re 15 Tips to Restart the Exercise Habit (and How to Keep It).

12. Take a good break.

Ruts are usually signs that you have been working too long and too hard. It’s time to get a break.

Beyond the quick tips above, arrange for a 1-day or 2-days of break from your work. Don’t check your (work) emails or do anything work-related. Relax and do your favorite activities. You will return to your work recharged and ready to start.

Contrary to popular belief, the world will not end from taking a break from your work. In fact, you will be much more ready to make an impact after proper rest. My best ideas and inspiration always hit me whenever I’m away from my work.

Take a look at this to learn the importance of rest: The Importance of Scheduling Downtime

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Featured photo credit: Joshua Earle via unsplash.com

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