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How Salespeople Can Reschedule Phone Calls Without Losing Customers

How Salespeople Can Reschedule Phone Calls Without Losing Customers

Salespeople are constantly getting pulled in many different directions, juggling so many clients, prospects, and their own lives to boot. When something unexpected happens and you need to reschedule a sales call at the last-minute, it feels like a big deal.

You’re breaching the trust of your prospect or client, especially when they already took time out of their equally busy day to meet with you. Considering how powerful trust is to building the relationship with your prospects and closing sales, rescheduling a phone call can be the end of the deal if you aren’t careful.

Here are five strategies to help you reschedule these important sales calls without making your prospects feel neglected or stood up:

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1. Share collateral prospects can review

The worst thing that can happen when you reschedule or cancel a sales call is that your prospect loses interest or forgets about you. In order to avoid letting them happen, make sure to send them any deliverables you were going to go over during the call, or some basic sales materials for them to peruse.

You can simply send a message along the lines of “even though I have to reschedule, here is the quote (or another piece of information) I promised you. Take the chance to look at it and we will discuss when we get time to talk later.”

By doing this, you keep the prospect involved in building a relationship with you and show that you did indeed take the time to put their deliverables together. This shows that you’re dedicated to them, and not simply blowing them off completely, restoring a bit of the trust you lost.

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2. Book a new meeting immediately

Simply landing the initial phone call is often one of the hardest parts of a sale, so you can’t let it go without a fight. When you speak with your prospect or send a message canceling your call, make sure to include suggestions for the new time.

If you’re sending the message over email, reschedule in Google Calendar or Outlook and send the new invitation right away. This ensures that you stay on their calendar and don’t get lost in the shuffle.

3. Offer maximum flexibility

Your prospects are just as busy as you are. If it’s difficult to find a time that works for you during normal business hours, it’s probably just as hard for them. To show your appreciation for their time, offer them as much flexibility as possible.

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If they’re local, offer to buy them lunch or coffee and handle the sales pitch then. If they’re too busy still, offer to speak with them before or after your normal office hours. This shows that you’re willing to bend your schedule for them and gives them a number of options to ensure that your next scheduled call definitely takes place.

4. Do it over the phone

Sending an email is much more convenient than picking up the phone, but for difficult messages, it’s not the most effective method. It’s extremely difficult to get the tone and emotional message right in an email.

You can write the most sincere apology possible but it will still be easy for a prospect to misinterpret it as hurried or insincere. Over the phone, even on a voicemail, they’ll be able to listen to the inflections and tone of your voice, leaving much less up to interpretation. For such a delicate message, it’s dangerous to leave anything up to chance.

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It’s important to keep in mind that leaving a voicemail is advisable, but you cannot assume a prospect will have time to check it. If you do leave a voicemail, follow it up with a brief, apologetic email that notes you left a voicemail, too.

5. Don’t wait

Giving bad news isn’t fun, so it’s easy to put dialing that phone call off. The less notice you give your prospect, however, the more disruptive to their day it is.

Don’t wait in hope that your schedule will magically clear, even if there’s a chance it will. Reach out to your prospect the second you know there’s a conflict and you’ll have a much better chance of landing the critical reschedule.

Rebooking a sales call with a prospect who’s expecting you is tricky. You need to make sure that they feel important while still pushing them off to a new time slot. By following the advice outlined above, you should be able to move the call to a new schedule without hurting your relationship or the chances of closing the sale.

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How Salespeople Can Reschedule Phone Calls Without Losing Customers

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Last Updated on October 13, 2020

How to Get Promoted When You Feel Stuck in Your Current Position

How to Get Promoted When You Feel Stuck in Your Current Position

Have you been stuck in the same position for too long and don’t really know how to get promoted and advance your career?

Feeling stuck could be caused by a variety of things:

  • Taking a job for the money
  • Staying with an employer that no longer aligns with your values
  • Realizing that you landed yourself in the wrong career
  • Not feeling valued or feeling underutilized
  • Taking a position without a full understanding of the role

There are many other reasons why you may be feeling this way, but let’s focus instead on learning what to do now in order to get unstuck and get promoted

One of the best ways to get promoted is by showing how you add value to your organization. Did you make money, save money, improve a process, or do some other amazing thing? How else might you demonstrate added value?

Let’s dive right in to how to get promoted when you feel stuck in your current position.

1. Be a Mentor

When I supervised students, I used to warm them — tongue in cheek, of course — about getting really good at their job.

“Be careful not to get too good at this, or you’ll never get to do anything else.”

This was my way of pestering them to take on additional challenges or think outside the box, but there is definitely some truth in doing something so well that your manager doesn’t trust anyone else to do it.

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This can get you stuck.

Jo Miller of Be Leaderly shares this insight on when your boss thinks you’re too valuable in your current job:

“Think back to a time when you really enjoyed your current role…You became known for doing your job so well that you built up some strong ‘personal brand’ equity, and people know you as the go-to-person for this particular job. That’s what we call ‘a good problem to have’: you did a really good job of building a positive perception about your suitability for the role, but you may have done ‘too’ good of a job!”[1]

With this in mind, how do you prove to your employer that you can add value by being promoted?

From Miller’s insight, she talks about building your personal brand and becoming known for doing a particular job well. So how can you link that work with a position or project that will earn you a promotion?

Consider leveraging your strengths and skills.

Let’s say that the project you do so well is hiring and training new entry-level employees. You have to post the job listing, read and review resumes, schedule interviews, make hiring decisions, and create the training schedules. These tasks require skills such as employee relations, onboarding, human resources software, performance management, teamwork, collaboration, customer service, and project management. That’s a serious amount of skills!

Are there any team members who can perform these skills? Try delegating and training some of your staff or colleagues to learn your job. There are a number of reasons why this is a good idea:

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  1. Cross-training helps in any situation in the event that there’s an extended illness and the main performer of a certain task is out for a while.
  2. As a mentor to a supervisee or colleague, you empower them to increase their job skills.
  3. You are already beginning to demonstrate that added value to your employer by encouraging your team or peers to learn your job and creating team players.

Now that you’ve trained others to do that work for which you have been so valued, you can see about re-requesting that promotion. Explain how you have saved the company money, encouraged employees to increase their skills, or reinvented that project of yours.

2. Work on Your Mindset

Another reason you may feel stuck in a position is explained through this quote:

“If you feel stuck at a job you used to love, it’s normally you—not the job—who needs to change. The position you got hired for is probably the exact same one you have now. But if you start to dread the work routine, you’re going to focus on the negatives.”[2]

In this situation, you should pursue a conversation with your supervisor and share your thoughts and feelings to help you learn how to get promoted. You can probably get some advice on how to rediscover the aspects of that job you enjoyed, and negotiate either some additional duties or a chance to move up.

Don’t express frustration. Express a desire for more.

Present your case and show your boss or supervisor that you want to be challenged, and you want to move up. You want more responsibility in order to continue moving the company forward. Focus on how you can do that with the skills you have and the positive mindset you’ve cultivated.

3. Improve Your Soft Skills

When was the last time you put focus and effort into upping your game with those soft skills? I’m talking about those seemingly intangible things that make you the experienced professional in your specific job skills[3].

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Use soft skills when learning how to get promoted.

    According to research, improving soft skills can boost productivity and retention 12 percent and deliver a 250 percent return on investment based on higher productivity and retention[4]. Those are only some of the benefits for both you and your employer when you want to learn how to get promoted.

    You can hone these skills and increase your chances of promotion into a leadership role by taking courses or seminars.

    Furthermore, you don’t necessarily need to request funding from your supervisor. There are dozens of online courses being presented by entrepreneurs and authors about these very subjects. Udemy and Creative Live both feature online courses at very reasonable prices. And some come with completion certificates for your portfolio!

    Another way to improve your soft skills is by connecting with an employee at your organization who has a position similar to the one you want.

    Express your desire to move up in the organization, and ask to shadow that person or see if you can sit in on some of their meetings. Offer to take that individual out for coffee and ask what their secret is! Take copious notes, and then immerse yourself in the learning.

    The key here is not to copy your new mentor. Rather, you want to observe, learn, and then adapt according to your strengths.

    4. Develop Your Strategy

    Do you even know specifically why you want to learn how to get promoted? Do you see a future at this company? Do you have a one-year, five-year, or ten-year plan for your career path? How often do you consider your “why” and insure that it aligns with your “what”?

    Sit down and make an old-fashioned pro and con list.

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    Write down every positive aspect of your current job and then every negative one. Which list is longer? Are there any themes present?

    Look at your lists and choose the most exciting pros and the most frustrating cons. Do those two pros make the cons worth it? If you can’t answer that question with a “yes,” then getting promoted at your current organization may not be what you really want[5].

    The two most important days in your life are the day you are born and the day you find out why. —Mark Twain

    Here are some questions to ask yourself:

    • Why do you do what you do?
    • What thrills you about your current job role or career?
    • What does a great day look like?
    • What does success look and feel like beyond the paycheck?
    • How do you want to feel about your impact on the world when you retire?

    Define success to get promoted

      These questions would be great to reflect on in a journal or with your supervisor in your next one-on-one meeting. Or, bring it up with one of your work friends over coffee.

      Final Thoughts

      After considering all of these points and doing your best to learn how to get promoted, what you might find is that being stuck is your choice. Then, you can set yourself on the path of moving up where you are, or moving on to something different.

      Because sometimes the real promotion is finding your life’s purpose.

      More Tips on How to Get Promoted

      Featured photo credit: Razvan Chisu via unsplash.com

      Reference

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