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A Must Have Business Tool for Better Sales and Satisfied Customers

A Must Have Business Tool for Better Sales and Satisfied Customers

It is the goal of every business to increase their efficiency and to free up the time of their team. To achieve the efficiency, it is important that you have a system that can not only protect the database of customers but is also easily adaptable for your associates.

CRM stands for ‘customer relationship management’. CRM softwares help businesses in maintaining a healthy relationship with the customers. It can accomplish tasks automatically and integrate data from other areas of business without any extra work burden. It is important to choose a suitable CRM for your business, and certain important factors should be considered before you make your choice.

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1. Important Key Factor for your Business

Customer relationship management is the key element of the firm’s operations. Most of the strategic decisions rely on the feedback provided by the target market. If a company manages its customer relations, then it will be beneficial to their long-term survival. There are different CRM techniques that help any business gain sustainable competitive advantage. Customer relationship management can help any company to search for the innovative ideas based on the opinion of the customers.

2. A Source of Sustainable Competitive Advantage

This sustainable competitive advantage helps the company establish their strong position in the market or the industry. Therefore, we can say that maintaining the customer relationships should be the most important objective for any business just because of its importance and the long term advantages and benefits. In this article, we will focus on the customer relationship management (CRM) concepts and its strategies, tools and techniques along with the implications and benefits.

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3. Global Significance of Customer Relationship Management

The globalization of the markets has made it very easy for the firms to find target customers. Companies can satisfy these clients and thus gain loyalty from them. Global market helps to serve a stronger customer base, and thus these customers will be more satisfied with the company services. Another advantage of the globalization is that it may help companies to adopt newer strategies to serve the clients in the best possible way.

Customer relationship management is very necessary for the long-term survival of the enterprise because it can track the feedback of the customers. This feedback helps the firms and the executive management to modify their operations and strategies. This feedback tells the companies about the desires and demands of the targeted customers. It is necessary for the firm to pinpoint the needs and requirements of the target customers while gaining a sustainable competitive advantage in the international market. Successful CRM helps companies to provide the required efficiency to the firm’s operations because of the timeliness of the client feedback. We can say that knowing your customer is the most important key to success or being competitive in the market.

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Deliberate all of the three pillars mentioned above before considering the implementation of CRM.

Advantages and Objectives of CRM

If any firm is capable of successfully implementing the CRM tools in the company, then it will gain many of the benefits in the future development.

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  • One satisfied customer will bring three more customers
  • Increase in recurring sales because of the client satisfaction
  • Regular customers will not bother to be price sensitive because of their trust
  • Customer-oriented companies can gain a competitive advantage in the market
  • There may be a fall in the operating costs

Therefore, we can say the CRM can be a source of profitability for the firm if implemented in a proper way. The primary objectives of the application of customer relationship management in the company are;

  • Customer orientation
  • Increased Product Quality
  • Service Performance
  • Customer Satisfactions
  • Customer Retention
  • Customer Value
  • Overall Success of the Company

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Last Updated on August 20, 2018

Quit Your Job If You Don’t Like It, No Matter What

Quit Your Job If You Don’t Like It, No Matter What

Do you know that feeling? The one where you have to wake up to go to your boring 9-5 job to work with the same boring colleagues who don’t appreciate what you do.

I do, and that’s why I’ve decided to quit my job and follow my passion. This, however, requires a solid plan and some guts.

The one who perseveres doesn’t always win. Sometimes life has more to offer when you quit your current job. Yes, I know. It’s overwhelming and scary.

People who quit are often seen as ‘losers’. They say: “You should finish what you’ve started”.

I know like no other that quitting your job can be very stressful. A dozen questions come up when you’re thinking about quitting your job, most starting with: What if?

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“What if I don’t find a job I love and regret quitting my current job?”
“What if I can’t find another job and I get in debt because I can’t pay my bills?”
“What if my family and friends judge me and disapprove of the decisions I make?”
“What if I quit my job to pursue my dream, but I fail?

After all, if you admit to the truth of your surroundings, you’re forced to acknowledge that you’ve made a wrong decision by choosing your current job. But don’t forget that quitting certain things in life can be the path to your success!

One of my favorite quotes by Henry Ford:

If you always do what you’ve always done, you’ll always get what you’ve always got.

Everything takes energy

Everything you do in life takes energy. It takes energy to participate in your weekly activities. It takes energy to commute to work every day. It takes energy to organize your sister’s big wedding.

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Each of the responsibilities we have take a little bit of our energy. We only have a certain amount of energy a day, so we have to spend it wisely.  Same goes for our time. The only things we can’t buy in this world are time and energy. Yes, you could buy an energy drink, but will it feel the same as eight hours of sleep? Will it be as healthy?

The more stress there is in your life, the less focus you have. This will weaken your results.

Find something that is worth doing

Do you have to quit every time the going gets touch? Absolutely not! You should quit when you’ve put everything you’ve got into something, but don’t see a bright future in it.

When you do something you love and that has purpose in your life, you should push through and give everything you have.

I find star athletes very inspiring. They don’t quit till they step on that stage to receive their hard earned gold medal. From the start, they know how much work its going to take and what they have to sacrifice.

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When you do something you’re really passionate about, you’re not in a downward spiral. Before you even start you can already see the finish line. The more focus you have for something, the faster you’ll reach the finish.

It is definitely possible to spend your valuable time on something you love and earn money doing it. You just have to find out how — by doing enough research.

Other excuses I often hear are:

“But I have my wife and kids, who is going to pay the bills?”
“I don’t have time for that, I’m too busy with… stuff” (Like watching TV for 2 hours every day.)
“At least I get the same paycheck every month if I work for a boss.”
“Quitting my job is too much risk with this crisis.”

I understand those points. But if you’ve never tried it, you’ll never know how it could be. The fear of failure keeps people from stepping out of their comfort zone.

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I’ve heard many people say, “I work to let my children make their dream come true”. I think they should rephrase that sentence to: “I pursue my dreams — to inspire and show my children anything is possible.” 

Conclusion

Think carefully about what you spend your time on. Don’t waste it on things that don’t brighten your future. Instead, search for opportunities. And come up with a solid plan before you take any impulsive actions.

Only good things happen outside of your comfort zone.

Do you dare to quit your job for more success in life?

Featured photo credit: Unsplash via unsplash.com

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