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Why You Should Say “Thank You” Instead Of “Sorry” When You Do Something Wrong

Why You Should Say “Thank You” Instead Of “Sorry” When You Do Something Wrong

Politeness is ingrained in all of us – more so in some cultures than others, but it is a universal pattern of behaviour used to make sure other people are aware that we mean no harm, we are thoughtful to others’ needs and show empathy for the people around us.

Saying “sorry” has become an automatic polite phrase these days. But how much do we really think about what we mean when we say it? We use it to show that we acknowledge we’ve done something wrong and no ill intention was meant by it. We use it because we’ve caused some kind of displeasure for another person, we may even say it without completely meaning it and only as a means to dispel a disagreement.

Don’t get me wrong, saying “sorry” has its place in our everyday lives like accidentally bumping into someone, expressing sympathy or empathy towards another person or allowing others to see you are expressing genuine regret for a mistake. But in certain situations, there is a much better way to apologise that will, not only fulfil your need to say sorry, but also allow the other person to feel much better.

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Saying “Sorry” Is Important But It Has Its Place

While saying “sorry” can be grouped in the same politeness category as “thank you”, by saying we’re sorry we are ultimately exposing our weaknesses. Unknowingly, we are lowering our self-worth and harming our self-confidence by apologising for actions and circumstances.

For example, if you’re half an hour late to meet a friend, by saying “sorry” you are revealing your faults (in this case lack of punctuality). In turn, we are apologising for ourselves and wasting the friend’s time but also portraying ourselves as an incapable person.

The Power Of Saying “Thank You”

“Thank you” is used to express gratitude and appreciation for others. It’s a very powerful phrase that takes away from ourselves and gives warmth to those around us. The amount of appreciation we express, and our ability to sincerely say “thank you” has a dramatic impact on how we relate to others.

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While apologising is seen as a correct response to something we’ve done wrong, it leads to the assumption that other people are appreciative of our politeness and good manners but since it can be overused so much, it can actually become an empty automatic response with no real meaning.

Saying “Thank You” vs. Saying “Sorry”

By saying “thank you”, you are identifying the other person and you are recognising their contribution. In the example of turning up half an hour late to meet a friend, expressing thanks instead of an apology cultivates a sense of positivity between the two of you because you are appreciating the time they spent waiting for you instead of apologising for your faults i.e. your bad time-keeping skills.

By doing this, you aren’t diminishing your image or what the person thinks of you but instead praising the person for what they did instead.

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“Thank you for your patience” is showing appreciation while “I’m so sorry, I’m always late” is not completely acknowledging the gratitude you have for the person who’s waited for you.

“Thank you for listening” is much better than “Sorry for going on and on” as you’re showing gratitude for their time and friendship rather than revealing your low self-worth by assuming they didn’t want to listen to you.

Say “Thank you for spending time with me” rather than “Sorry for taking up all your time” because, again, you’re making assumptions about the other person while revealing your belief that you’re not important or worthy enough to take up someone’s time.

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So if you really want to apologise to someone in an authentic way then make it about them. Allow the compliment of saying “thank you” to match the situation and even elaborate on why you appreciate someone for giving you their time by saying how much it means to you. Saying sorry comes very easily to us and while we may mean it whole-heartedly and it seems like the correct and polite response to use, by using this method, we are inadvertently taking our appreciation for them away.

By recognising the other person’s feelings and acknowledging them, you are praising the act they did because of you and allowing them to see you in a more positive light. At the end of the day, no one’s perfect and we can all do things to the detriment of others at times, so next time you find yourself in a situation of apology remember the power of “thank you” over saying “I’m sorry”.

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Jenny Marchal

Freelance Writer

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The Gentle Art of Saying No

The Gentle Art of Saying No

No!

It’s a simple fact that you can never be productive if you take on too many commitments — you simply spread yourself too thin and will not be able to get anything done, at least not well or on time.

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But requests for your time are coming in all the time — through phone, email, IM or in person. To stay productive, and minimize stress, you have to learn the Gentle Art of Saying No — an art that many people have problems with.

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What’s so hard about saying no? Well, to start with, it can hurt, anger or disappoint the person you’re saying “no” to, and that’s not usually a fun task. Second, if you hope to work with that person in the future, you’ll want to continue to have a good relationship with that person, and saying “no” in the wrong way can jeopardize that.

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But it doesn’t have to be difficult or hard on your relationship. Here are the Top 10 tips for learning the Gentle Art of Saying No:

  1. Value your time. Know your commitments, and how valuable your precious time is. Then, when someone asks you to dedicate some of your time to a new commitment, you’ll know that you simply cannot do it. And tell them that: “I just can’t right now … my plate is overloaded as it is.”
  2. Know your priorities. Even if you do have some extra time (which for many of us is rare), is this new commitment really the way you want to spend that time? For myself, I know that more commitments means less time with my wife and kids, who are more important to me than anything.
  3. Practice saying no. Practice makes perfect. Saying “no” as often as you can is a great way to get better at it and more comfortable with saying the word. And sometimes, repeating the word is the only way to get a message through to extremely persistent people. When they keep insisting, just keep saying no. Eventually, they’ll get the message.
  4. Don’t apologize. A common way to start out is “I’m sorry but …” as people think that it sounds more polite. While politeness is important, apologizing just makes it sound weaker. You need to be firm, and unapologetic about guarding your time.
  5. Stop being nice. Again, it’s important to be polite, but being nice by saying yes all the time only hurts you. When you make it easy for people to grab your time (or money), they will continue to do it. But if you erect a wall, they will look for easier targets. Show them that your time is well guarded by being firm and turning down as many requests (that are not on your top priority list) as possible.
  6. Say no to your boss. Sometimes we feel that we have to say yes to our boss — they’re our boss, right? And if we say “no” then we look like we can’t handle the work — at least, that’s the common reasoning. But in fact, it’s the opposite — explain to your boss that by taking on too many commitments, you are weakening your productivity and jeopardizing your existing commitments. If your boss insists that you take on the project, go over your project or task list and ask him/her to re-prioritize, explaining that there’s only so much you can take on at one time.
  7. Pre-empting. It’s often much easier to pre-empt requests than to say “no” to them after the request has been made. If you know that requests are likely to be made, perhaps in a meeting, just say to everyone as soon as you come into the meeting, “Look guys, just to let you know, my week is booked full with some urgent projects and I won’t be able to take on any new requests.”
  8. Get back to you. Instead of providing an answer then and there, it’s often better to tell the person you’ll give their request some thought and get back to them. This will allow you to give it some consideration, and check your commitments and priorities. Then, if you can’t take on the request, simply tell them: “After giving this some thought, and checking my commitments, I won’t be able to accommodate the request at this time.” At least you gave it some consideration.
  9. Maybe later. If this is an option that you’d like to keep open, instead of just shutting the door on the person, it’s often better to just say, “This sounds like an interesting opportunity, but I just don’t have the time at the moment. Perhaps you could check back with me in [give a time frame].” Next time, when they check back with you, you might have some free time on your hands.
  10. It’s not you, it’s me. This classic dating rejection can work in other situations. Don’t be insincere about it, though. Often the person or project is a good one, but it’s just not right for you, at least not at this time. Simply say so — you can compliment the idea, the project, the person, the organization … but say that it’s not the right fit, or it’s not what you’re looking for at this time. Only say this if it’s true — people can sense insincerity.

Featured photo credit: Pexels via pexels.com

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