Advertising
Advertising

Never Underestimate The Power of Small Talk

Never Underestimate The Power of Small Talk

Small talk is a vastly underrated occurrence.

Although dreaded by most people, it does, in fact, play a vital role in establishing relationships – whether that relationship happens to be in business, in a social context, or in a client/provider situation.

Can you imagine a world without small talk?

Think about it.

Small talk is our first attempt at getting to know someone. Not one relationship you have had, apart from that in a close family setting, has started with anything other than small talk. That seemingly insignificant ‘passing the time’ with someone gives us the first inkling of whether we have anything in common with another person.

Advertising

Would you have gotten to know your husband or wife, fallen in love and married had you not both exchanged small talk at the beginning? If you can think back to the very first contact you had with someone who became a ‘significant other’ in your life, what do you remember? Did you immediately fall in love with them? Highly unlikely.

Did you bump into each other at the bar and know without any shadow of a doubt that you would be in a relationship with them, within the first minute of seeing them and without having exchanged a word? Of course, love at first sight does happen, but it’s rare, and most times we have to get to know somebody first before we can decide to take it further.

And the way we do that is through small talk. Just like listening skills, being good in small talk is an essential interpersonal skill for everyday life. Take, as another example, that most famous of small talk venues – the hair salon. They are, for the most part, notorious for it, and on the surface it’s as annoying as hell.

But – just imagine what it would be like without it. You would go in, take a seat, explain what you wanted, have your hair done, pay, and leave. Ok, so straight to the point and no messing. But wouldn’t you much rather share a much friendlier hour or so, with someone who greets you by name and with a smile?

Advertising

Small talk is vital in keeping our social connections alive.

Isn’t it much nicer to pass that time talking about things which require no effort, with another human being who asks after your family, who remembers that your youngest has just started school? Someone who is interested in whether your holiday to the Caribbean was as good as the pictures you showed her in the brochure the last time you were there?

In these days of screens and virtual reality, human interaction is diminishing, which is why small talk is vital in keeping that connection alive. How dull and unfriendly your first day at a new job would be without small talk. Nobody to give you snippets of office politics. No-one to tell you where the tea and coffee is. Not a soul regaling you with stories of the difficult customers, or the grumpy manager.

It is small talk which makes the days go faster and feel more interesting. It is small talk which makes you feel noticed, and included, and part of the human race. Even a job interview will start with small talk, likewise a visit to the doctor, or the dentist, or the bank manager.

Small talk puts us at ease.

Some people can go days and weeks without talking to a soul. Just think about that for a moment, days and weeks without hearing another person’s voice apart from on the TV. Can you even begin to imagine how important small talk is to that person? Again it is that human contact, the interaction with another person.

Advertising

Indulging in an insignificant exchange with a lonely person can make all the difference to how alone they feel. Five minutes swapping pleasantries will probably mean the world to an elderly man who finds himself alone after 50 years of marriage, or to an old lady whose family has emigrated and who she rarely hears from.

Giving them a few moments of your time, while tiresome to you, can be the light at the end of the long tunnel of solitude for someone who has nobody else. Sadly, right now, the world is troubled by prejudice – whether it is because of race, religion, colour or sexuality. Somebody who belongs to one of those ‘minority’ groups can feel unsafe, or unwelcome in their own town, or workplace, and that must be a terrible way to feel.

So can you imagine what a relief it would be to be on the receiving end of a smile, and a few words of insignificant conversation? Those passing comments cost you nothing, but could be enough to lift that person’s spirits, give them a feeling of belonging, and acceptance. How powerful is that, to make another person feel safe?

There’s a magic around the corner…

And small talk can give rise to the most serendipitous of happenings.

Advertising

Let’s suppose you have just finished work for the day and you emerge from the building and it is raining. You stand for a moment under cover of the doorway while you look for your umbrella. A man standing next you remarks that it’s nice weather for ducks. You assume he is bemoaning the fact that it’s raining, whereas it’s your favourite kind of weather, and you tell him so. He smiles, and admits that it’s his favourite too, and you notice his smile.

Now maybe this conversation ends there. At the very least, your day has been brightened by a stranger’s beautiful smile.

Or, possibly, you stay a while, indulge in more trivia which ends in exchanging phone numbers, or going for a coffee around the corner…maybe you end up together, with this handsome man with the beautiful smile and a love of rain.

And that, right there, is the magic of small talk.

Featured photo credit: Dan Cooper via stokpic.com

More by this author

The Angry Spouse: How to Use the Anger to Increase the Intimacy Never Underestimate The Power of Small Talk

Trending in 30-Something

1 One Solid Practice for Tackling Low Self-Esteem 2 5 Essential Activities That Will Make Your Brain Healthier 3 If You Want To Get Help From Others Easily, Remember To Avoid This Mistake 4 7 Tools to Optimize Your Next Long-Term Traveling Experience 5 The Battle Of The Voices In My Head

Read Next

Advertising
Advertising
Advertising

Last Updated on February 21, 2019

The Secret to Effective Conflict Resolution: The IBR Approach

The Secret to Effective Conflict Resolution: The IBR Approach

In business, in social relationships, in family… In whatever context conflict is always inevitable, especially when you are in the leader role. This role equals “make decisions for the best of majority” and the remaining are not amused. Conflicts arise.

Conflicts arise when we want to push for a better quality work but some members want to take a break from work.

Conflicts arise when we as citizens want more recreational facilities but the Government has to balance the needs to maintain tourism growth.

Conflicts are literally everywhere.

Avoiding Conflicts a No-No and Resolving Conflicts a Win-Win

Avoiding conflicts seem to be a viable option for us. The cruel fact is, it isn’t. Conflicts won’t walk away by themselves. They will, instead, escalate and haunt you back even more when we finally realize that’s no way we can let it be.

Moreover, avoiding conflicts will eventually intensify the misunderstanding among the involved parties. And the misunderstanding severely hinders open communication which later on the parties tend to keep things secret. This is obviously detrimental to teamwork.

Advertising

Some may view conflicts as the last step before arguments. And they thus leave it aside as if they never happen. This is not true.

Conflicts are the intersect point between different individuals with different opinions. And this does not necessarily lead to argument.

Instead, proper handling of conflicts can actually result in a win-win situation – both parties are pleased and allies are gained. A better understanding between each other and future conflicts are less likely to happen.

The IBR Approach to Resolve Conflicts

Here, we introduce to you an effective approach to resolve conflicts – the Interest-Based Relational (IBR) approach. The IBR approach was developed by Roger Fisher and William Ury in their 1981 book Getting to Yes. It stresses the importance of the separation between people and their emotions from the problem. Another focus of the approach is to build mutual understanding and respect as they strengthen bonds among parties and can ultimately help resolve conflicts in a harmonious way. The approach suggests a 6-step procedure for conflict resolution:

Step 1: Prioritize Good Relationships

How? Before addressing the problem or even starting the discussion, make it clear the conflict can result in a mutual trouble and through subsequent respectful negotiation the conflict can be resolved peacefully. And that brings the best outcome to the whole team by working together.

Why? It is easy to overlook own cause of the conflict and point the finger to the members with different opinions. With such a mindset, it is likely to blame rather than to listen to the others and fail to acknowledge the problem completely. Such a discussion manner will undermine the good relationships among the members and aggravate the problem.

Advertising

Example: Before discussion, stress that the problem is never one’s complete fault. Everyone is responsible for it. Then, it is important to point out our own involvement in the problem and state clearly we are here to listen to everyone’s opinions rather than accusing others.

Step 2: People Are NOT the Cause of Problem

How? State clearly the problem is never one-sided. Collaborative effort is needed. More importantly, note the problem should not be taken personally. We are not making accusations on persons but addressing the problem itself.

Why? Once things taken personally, everything will go out of control. People will become irrational and neglect others’ opinions. We are then unable to address the problem properly because we cannot grasp a fuller and clearer picture of the problem due to presumption.

Example: In spite of the confronting opinions, we have to emphasize that the problem is not a result of the persons but probably the different perspectives to view it. So, if we try to look at the problem from the other’s perspective, we may understand why there are varied opinions.

Step 3: Listen From ALL Stances

How? Do NOT blame others. It is of utmost importance. Ask for everyone’s opinions. It is important to let everyone feel that they contribute to the discussion. Tell them their involvement is essential to solve the problem and their effort is very much appreciated.

Why? None wants to be ignored. If one feels neglected, it is very likely for he/she to be aggressive. It is definitely not what we hope to see in a discussion. Acknowledging and being acknowledged are equally important. So, make sure everyone has equal opportunity to express their views. Also, realizing their opinions are not neglected, they will be more receptive to other opinions.

Advertising

Example: A little trick can played here: Invite others to talk first. It is an easy way to let others feel involved and ,more importantly, know their voices are heard. Also, we can show that we are actively listening to them by giving direct eye-contact and nodding. One important to note is that never interrupt anyone. Always let them finish first beforeanother one begins.

Step 4: Listen Comes First, Talk Follows

How? Ensure everyone has listened to one another points of view. It can be done by taking turn to speak and leaving the discussion part at last. State once again the problem is nothing personal and no accusation should be made.

Why? By turn-taking, everyone can finish talking and voices of all sides can be heard indiscriminantly. This can promote willingness to listen to opposing opinions.

Example: We can prepare pieces of paper with different numbers written on them. Then, ask different members to pick one and talk according to the sequence of the number. After everyone’s finished, advise everyone to use “I” more than “You” in the discussion period to avoid others thinking that it is an accusation.

Step 5: Understand the Facts, Then Address the Problem

How? List out ALL the facts first. Ask everyone to tell what they know about the problems.

Why? Sometimes your facts are unknown to the others while they may know something we don’t. Missing out on these facts could possibly lead to inaccurate capture of the problem. Also, different known facts can lead to different perception of the matter. It also helps everyone better understand the problem and can eventually help reach a solution.

Advertising

Example: While everyone is expressing their own views, ask them to write down everything they know that is true to the problem. As soon as everyone has finished, all facts can be noted and everyone’s understanding of the problem is raised.

Step 6: Solve the Problem Together

How? Knowing what everyone’s thinking, it is now time to resolve the conflict. Up to this point, everyone should have understood the problem better. So, it is everyone’s time to suggest some solutions. It is important not to have one giving all the solutions.

Why? Having everyone suggesting their solutions is important as they will not feel excluded and their opinions are considered. Besides, it may also generate more solutions that can better resolve the conflicts. Everyone will more likely be satisfied with the result.

Example: After discussion, ask all members to suggest any possible solutions and stress that all solutions are welcomed. State clearly that we are looking for the best outcomes for everyone’s sake rather than battling to win over one another. Then, evaluate all the solutions and pick the one that is in favor of everyone.

Read Next