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3 Ways to Build a Happy and Productive Team

3 Ways to Build a Happy and Productive Team

Being happy at work? That’s for when you’re off the clock, right? You’ve heard the expression, “That’s why they call it work.” Isn’t that the way work has always been?

Not anymore.

A recent study, “Happiness and Productivity,” conducted by a pair of economist academics, has proven that happiness makes people more productive on the job.

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According to one of the authors of the research, Professor Andrew Oswald, there’s data to back up the claim: “Companies like Google have invested more in employee support and employee satisfaction has risen as a result. For Google it rose by 37%. They know what they are talking about. Under scientifically controlled conditions, making workers happier really pays off.”

What this research shows is that happiness isn’t a luxury only afforded high-value Silicon Valley firms. Team happiness is not something that organizations can ignore, but rather a crucial investment in staff morale, retention, and productivity.

Whether you’re leading a small team or a large enterprise, there are practical methods for keeping your team happy while still meeting management’s targets. Here are three tips to building happy and productive teams.

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Be a Better Communicator.

If you’re not able to articulate what it is that you want people to do, they’re not going to be able to do it. That’s obvious. What may not be so clear is that by being a poor communicator you’re corrupting the bonds of trust between you and your workers, which over time will create a toxic work environment.

How do you communicate more effectively and, in so doing, help make a happier team?

  1. Listen- a lot. Communication is a two-way street. Put aside your own thoughts and ideas to really listen to people on your team and demonstrate that you’re willing to seriously engage their ideas. You can show that you’re listening (and remember what your team has said) by repeating back what you’ve heard them say.
  2. Stay on topic. When you’re doing the talking, don’t confuse the issue by going off on tangents. Have one conversation at a time, and keep your point short and easily digestible.
  3. Look people in the eye. This may seem like an outmoded idea since we all stare at our phones and multitask these days. Eye contact helps you and the listener focus on the topic at hand, and it also shows you’re focusing on listening to feedback and ideas.
  4. Ask Questions. Before you’re done with a meeting or a conference, ask if there are any questions. This helps make sure the information you wanted to get across was conveyed accurately and helps with overall team engagement, too.
  5. Build team involvement. Making your team accountable is a good start, but make them part of the process to define the goals, too. This helps them buy-in to the work, gives them ownership, and makes them fully aware of what they’re accountable for.

Respect Workers’ Autonomy.

If you micromanage every nanosecond of your team members’ day, you’re really not helping their productivity. You’re certainly not creating a happy workplace. That doesn’t mean you give workers free reign; you are their manager, after all. However, you do want to instill mutual respect, and that involves giving your team autonomy to manage their time their way.

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One of the biggest culprits of time wasting is the internet. With the web just waiting behind that spreadsheet, it’s a big temptation to check Facebook or your favorite blog, and as I said, a prohibitive climate is not a productive one. In fact, micromanagement may be more detrimental to productivity than a few idle moments online.

What do you do to encourage productivity without laying down Draconian laws?

  1. Set success metrics. If you have clear milestones that each member of your team is responsible for achieving within a specific scheduled time, then you’re saying you trust them to achieve this task on deadline the way they know best. If they need to take a break and watch a cat video then that’s okay.
  2. Offer incentives. Everyone likes to have their good work recognized, so provide the team members who go above and beyond to complete their work on time with some kind of gift. It can be as simple as buying them lunch or giving out monthly gift certificates to top performers. When you make the incentives fun, it helps build a happy team culture, too. Be sure to be fair and include everyone- not just the favored few.
  3. Offer flexible working hours. Though there may be certain periods of the day that you need your team together, the time of day is less important than meeting the deadline. Also, some people work best first thing in the morning whereas others are more suited for later hours. If you can afford the flexibility, then allow your teams to work when they work best.
  4. Offer training opportunities. Complacency is dangerous for both you and your team. You want to always encourage and enable them to be updated on new tools and techniques. Again, that investment will be rewarded by loyalty, trust, and improved productivity.

It’s not just today’s project and productivity goals that you should be focusing on. There’s always another project down the line, even though it can be difficult to see the forest when you’re in the weeds of a particular job. Future projects need to be kept in the back of the minds of everyone in the company.

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If you burn out your workforce, you’re going to have to go through arduous team building all over again. It is not only hard work to find and train a new worker but expensive as well. The Corporate Executive Board has researched the cost of replacing a departing employee and found it can be as much as 150% of their salary to replace them if you take into account lost productivity, recruitment fees, and training. Therefore, it’s crucial not only to get the job done today, but to cultivate a workplace that retains its workers.

There are many ways that companies and managers have made their organizations more attractive to their teams. Some of them are:

  1. Offer wellness benefits. If you’re able to provide employees with perks such as gym membership, a massage therapist who visits the office, healthy meals and snacks, even mindfulness meditation breaks, you reduce work stress and create a happy work culture.
  2. Offer financial incentives. Money is the universal language. While team members may never be fully loyal to a company, they will respond positively to having their hard work rewarded with cash incentives. Whether it’s a bonus or some other financial benefit, it’s a worthwhile perk to put into the budget.
  3. Extend paid leave options. It may seem counterintuitive to retain employees by allowing them to take an extended absence from the office, but it will pay off in the long run. Whether it’s personal days to attend family events, a paid vacation or sabbatical, these breaks from the daily grind allow people to regenerate and return to the job refreshed and ready to hit the ground running.
  4. Be a happy role model. As a manager you cannot be always burning the midnight oil and then telling your workers to go home and take it easy. This doesn’t mean slacking, but you want to exhibit the balanced behaviors you expect to see in your team and also work on your own happiness to be an effective model.
  5. Set boundaries. With smartphones, emails, texts, and all the other new technologies and apps to keep people connected, it can feel as if work never ends. While it’s great that you and your workers have a modern means of communication, you need to respect their privacy and have specific times when they’re working and when they’re not.

In Conclusion

That’s it. Easy, right? No. Of course it’s difficult to be happy and harder still to promote a happy team culture especially within a large organization. Think of happiness as another line item on your budget. You have to make the investment in order to get the return. Give it the due diligence that the current research (and Google) has proven, try out these tips, and see what results you get.

Bet you’ll be happily surprised.

Featured photo credit: Girl Using Laptop in Hotel Room by Ed Gregory via stokpic.com

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http://stokpic.com/project/girl-using-laptop-in-hotel-room/ by Ed Gregory 3 Ways to Build a Happy and Productive Team

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Last Updated on May 21, 2019

How to Communicate Effectively in Any Relationship

How to Communicate Effectively in Any Relationship

For all our social media bravado, we live in a society where communication is seen less as an art, and more as a perfunctory exercise. We spend so much time with people, yet we struggle with how to meaningfully communicate.

If you believe you have mastered effective communication, scan the list below and see whether you can see yourself in any of the examples:

Example 1

You are uncomfortable with a person’s actions or comments, and rather than telling the individual immediately, you sidestep the issue and attempt to move on as though the offending behavior or comment never happened.

You move on with the relationship and develop a pattern of not addressing challenging situations. Before long, the person with whom you are in relationship will say or do something that pushes you over the top and predictably, you explode or withdraw completely from the relationship.

In this example, hard-to-speak truths become never- expressed truths that turn into resentment and anger.

Example 2

You communicate from the head and without emotion. While what you communicate makes perfect sense to you, it comes across as cold because it lacks emotion.

People do not understand what motivates you to say what you say, and without sharing your feelings and emotions, others experience you as rude, cold or aggressive.

You will know this is a problem if people shy away from you, ignore your contributions in meetings or tell you your words hurt. You can also know you struggle in this area if you find yourself constantly apologizing for things you have said.

Example 3

You have an issue with one person, but you communicate your problem to an entirely different person.

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The person in whom you confide lacks the authority to resolve the matter troubling you, and while you have vented and expressed frustration, the underlying challenge is unresolved.

Example 4

You grew up in a family with destructive communication habits and those habits play out in your current relationships.

Because you have never stopped to ask why you communicate the way you do and whether your communication style still works, you may lack understanding of how your words impact others and how to implement positive change.

If you find yourself in any of the situations described above, this article is for you.

Communication can build or decimate worlds and it is important we get it right. Regardless of your professional aspirations or personal goals, you can improve your communication skills if you:

  • Understand your own communication style
  • Tailor your style depending on the needs of the audience
  • Communicate with precision and care
  • Be mindful of your delivery, timing and messenger

1. Understand Your Communication Style

To communicate effectively, you must understand the communication legacy passed down from our parents, grandparents or caregivers. Each of us grew up with spoken and unspoken rules about communication.

In some families, direct communication is practiced and honored. In other families, family members are encouraged to shy away from difficult conversations. Some families appreciate open and frank dialogue and others do not. Other families practice silence about substantive matters, that is, they seldom or rarely broach difficult conversations at all.

Before you can appreciate the nuance required in communication, it helps to know the familial patterns you grew up with.

2. Learn Others Communication Styles

Communicating effectively requires you to take a step back, assess the intended recipient of your communication and think through how the individual prefers to be communicated with. Once you know this, you can tailor your message in a way that increases the likelihood of being heard. This also prevents you from assuming the way you communicate with one group is appropriate or right for all groups or people.

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If you are unsure how to determine the styles of the groups or persons with whom you are interacting, you can always ask them:

“How do you prefer to receive information?”

This approach requires listening, both to what the individuals say as well as what is unspoken. Virgin Group CEO Richard Branson noted that the best communicators are also great listeners.

To communicate effectively from relationship to relationship and situation to situation, you must understand the communication needs of others.

3. Exercise Precision and Care

A recent engagement underscored for me the importance of exercising care when communicating.

On a recent trip to Ohio, I decided to meet up with an old friend to go for a walk. As we strolled through the soccer park, my friend gently announced that he had something to talk about, he was upset with me. His introduction to the problem allowed me to mentally shift gears and prepare for the conversation.

Shortly after introducing the shift in conversation, my friend asked me why I didn’t invite him to the launch party for my business. He lives in Ohio and I live in the D.C. area.

I explained that the event snuck up on me, and I only started planning the invite list three weeks before the event. Due to the last-minute nature of the gathering, I opted to invite people in the DMV area versus my friends from outside the area – I didn’t want to be disrespectful by asking them to travel on such short notice.

I also noted that I didn’t want to be disappointed if he and others declined to come to the event. So I played it safe in terms of inviting people who were local.

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In the moment, I felt the conversation went very well. I also checked in with my friend a few days after our walk, affirmed my appreciation for his willingness to communicate his upset and our ability to work through it.

The way this conversation unfolded exemplified effective communication. My friend approached me with grace and vulnerability. He approached me with a level of curiosity that didn’t put me on my heels — I was able to really listen to what he was saying, apologize for how my decision impacted him and vow that going forward, I would always ask rather than making decisions for him and others.

Our relationship is intact, and I now have information that will help me become a better friend to him and others.

4. Be Mindful of Delivery, Timing and Messenger

Communicating effectively also requires thinking through the delivery of the message one intends to communicate as well as the appropriate time for the discussion.

In an Entrepreneur.com column, VIP Contributor Deep Patel, noted that persons interested in communicating well need to master the art of timing. Patel noted,[1]

“Great comedians, like all great communicators, are able to feel out their audience to determine when to move on to a new topic or when to reiterate an idea.”

Communicating effectively also requires thoughtfulness about the messenger. A person prone to dramatic, angry outbursts should never be called upon to deliver constructive feedback, especially to people whom they do not know. The immediate aftermath of a mass shooting is not the ideal time to talk about the importance of the Second Amendment rights.

Like everyone else, I must work to ensure my communication is layered with precision and care.

It requires precision because words must be carefully tailored to the person with whom you are speaking.

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It requires intentionality because before one communicates, one should think about the audience and what the audience needs in order to hear your message the way you intended it to be communicated.

It requires active listening which is about hearing verbal and nonverbal messages.

Even though we may be right in what we say, how we say it could derail the impact of the message and the other parties’ ability to hear the message.

Communicating with care is also about saying things that the people in our life need to hear and doing so with love.

The Bottom Line

When I left the meeting with my dear friend, I wondered if I was replicating or modeling this level of openness and transparency in the rest of my relationships.

I was intrigued and appreciative. He’d clearly thought about what he wanted to say to me, picked the appropriate time to share his feedback and then delivered it with care. He hit the ball out of the park and I’m hopeful we all do the same.

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Featured photo credit: Kenan Buhic via unsplash.com

Reference

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