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4 Public Speaking Lessons from the European Referendum

4 Public Speaking Lessons from the European Referendum

As we all know, last week the UK voted to leave the European Union in a historic referendum.

From political leaders at home and abroad, singers, actors and sports personalities, it seems that just about everyone was ready to share their views on the matter in public. Given the significance of the decision and that fact that the majority of voters made their decision based on the myriad of contradictory speeches it is worth reflecting for a moment on what we can learn from those who presented their views to the public.

Here are 4 big public speaking lessons we can learn from the campaign on both sides

Lesson 1 – Craft a Message That Sticks

Anyone can present and idea or share information, albeit with varying levels of confidence, charm and success. Whether you are the Prime Minister of the UK or a parent representing to your PTA the one thing you need above all else is a clear and powerful message.

That message also has to be totally relevant to your audience; it has to be concise, easily understood and memorable.

Politics aside, which of the following messages would you tick as:

Clear and concise

Relevant

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Easily understood

Powerful

Memorable

LEAVE

  • The UK cannot control the number of people coming into the country while remaining in the EU
  • Leaving the EU would free up £350m a week extra to spend on the NHS
  • We need to take back control over sovereignty, democracy, trade deals and immigration

REMAIN

  • You will be worse off if we leave
  • The UK is stronger, safer and better in a reformed EU
  • We get to trade freely

Regardless of your nationality, political bias or whether you had a vote in the UK last week, which of those messages do you believe is more likely to ‘stick’ with you?

Lesson 2 – Nothing is More Potent than Passion

It’s all well and good having a clear and compelling message that is relevant to your audience and hard to challenge, but if you can’t communicate it with passion you may as well not bother.

As much as I respect David Cameron as a speaker, on this occasion it seemed to me that the one missing ingredient was his own personal passion for the need to remain. Many would argue that he appeared to be on ‘autopilot’ as he continually restated his view of the economic risks of Brexit.

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For all their eccentricity, Boris Johnson and Nigel Farage on the other hand were vibrant, colourful and completely animated each time they took the platform to persuade their audience to leave.

Lesson 3 – Help your audience to see the future

I’ve never forgotten a profound pep talk that one of my very first bosses gave to me as I began to climb the ‘corporate ladder’ over 30 years ago. One day whilst discussing the ever increasingly important topic of motivation he said to me: “Maurice, the only thing you really need to know about motivation is this: the only people who need to be motivated are the people who can’t see the future and it’s your job as their leader to help them to see it.”

What has that got to do with public speaking and presenting?

Absolutely everything

Whether you are giving a quarterly update, selling widgets or calling for a historical vote, all your audience really wants from you is for you to help them to see, feel and understand the future.

In the EU referendum campaign here is how the respective speakers described the future to a nation:

LEAVE

“Just imagine that the EU had never been invented and the history of the last 60 years had been entirely different. It had been all about free trade and economic cooperation between our friends and partners in the European Union, with peace guaranteed by NATO, as indeed it has been.

“Where we take back control of £350 million per week, take back control of our borders.”

“We can see the sunlit meadows beyond. I believe we would be mad not to take this once in a lifetime chance to walk through that door because the truth is it is not we who have changed.”

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REMAIN

The central theme of the ‘remain’ campaigns argument was the economic risks of Brexit.

“Nothing is more important than the strength of our economy.

Upon it depends the jobs and livelihoods of our people, and also the strength and security of our nation.

If we stay, we know what we get – continued full access to a growing single market, including in energy, services and digital, together with the benefit of the huge trade deals in prospect between the EU and the United States and other large markets.”

Lesson 4 – Know your audience

Addressing the economic risks of leaving the European Union is of course critically important as much of our strength, security and success does depend on our economic stability and growth.

However, the gap between the richest and poorest in the UK has dramatically widened in the past decade and far more people are struggling financially than they are flourishing. The harsh reality of the financial climate that most people live in today was likely to ‘deafen’ voters to the risk of a further decline.

Given that for many it feels as though things couldn’t get much worse anyway it was perhaps easier to imagine the upside and benefits to voting to leave the EU.

It seems to me that the least wealthy amongst us who rely heavily and care passionately about services everyone uses and experience first-hand and the adverse financial impact of ever increasing immigration are issues likely to trigger greater concern.

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The ‘leave’ campaign’s empathy for so many of the British Public’s feelings of hopelessness enabled them to craft far more impactful speeches

The 4 Lessons

Whatever happens over the next few weeks and months it’s very clear to me that these are 4 very significant lessons we can take from this historic referendum. What I find even more interesting is that these aren’t new lessons; all the great speakers throughout history have taught us that:

  • Your message is absolutely critical and you must make it ‘stick’
  • Passion is beyond doubt the speakers greatest asset
  • ‘The only people who need to be motivated are those who can’t see the future’
  • If you don’t really know and understand your audience then you are likely to fail.

Is it all in the message?

Despite the value of these 4 lessons the one that stands out for me as a key one to consider which drove this campaign is the message.

Isn’t it interesting that since the results of the final vote were announced it has been alleged that a key element of the ‘Leave’ campaign’s message was a fallacy.

It’s since being suggested that it is unlikely that the £350m we would free up each week will be given to the NHS.

It has also been suggested that despite the power, relevance and clarity of the ‘leave’ campaigns message they don’t actually have a plan to see it through.

That means that the greatest lesson for public speakers in this historic campaign is that whilst it’s your message that counts above and beyond everything else, it doesn’t have to be completely true and you don’t even have to have a plan to make it happen.

That of course is where I would draw the line and insist that despite the success of the leave campaign whatever you speak on it must be true and you must have a clear plan of action.

Featured photo credit: © Pojoslaw | Dreamstime.com –

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Published on August 14, 2018

17 Versatile Work Skills Employers Want to See in Potential Employees

17 Versatile Work Skills Employers Want to See in Potential Employees

When we look at a job advertisement, it can seem as though employers want an exhaustive list of experience and technical skills from their new hire.

They list desirable qualities such as ‘initiative’, ‘team player’ and ‘strong work ethic’. Those words can mean a variety of things to different people and it can be quite hard for employers to illustrate fully the combination of technical and soft skills they want their potential employees to have.

What they often want is a mix of versatile skills that make it easy for them (and you) to adapt to the changing needs and demands which occur in businesses today.

After all, adaptability and innovation are what make businesses thrive.

In today’s ever-changing environment, versatility is a mandatory attitude every working person needs to have. With the following seventeen work skills, you will not only make your employer extremely happy and confident that hiring you was their best decision, you will experience greater personal satisfaction and results.

1. Know what you want but more so why you want it.

Employers need to sense you have a solid idea as to why you are a fit for their role and their organization. They need to sense you have your own sense of purpose.

However, it can be a double-edged sword to say you know exactly what you want to achieve and gain if you are successful in your application and interview.

Some employers can perceive this as arrogance; your needs first, theirs second. What employers are really looking for is your internal sense of knowing that potential to join their organization is a winning combination for both of you.

2. Diplomacy and conflict resolution skills save money, lost productivity and efficiency.

Can you agree to disagree? Can you evaluate without passing judgment or at least be self-aware of your own biases? Can you put these aside to find solutions for the betterment of the team?

Employers look for versatility in soft work skills that bring peace, lower stress and contribute to creating harmony. If you have ways with words to help heated arguments reduce to a simmer so there is space for compromises, negotiations and reasoning to take place your employers’ respect for you will jump at least tenfold.

Peace-making skills are invaluable in changing workplace culture, particularly toxic ones. Any good employer knows a strong in-house negotiator will save them thousands of dollars in engaging an external mediator.

3. Know how to set and reframe your own goals.

Much research has documented that when employees have a clear purpose, mission and goals, they are more likely to be highly productive. They are less likely to flounder around in many directions nor be busy and not produce results that matter.

Employers know well that employees who develop their own goals and can align these with those of the company are more self-driven, self-sufficient and take greater ownership for performing their role.

And the benefit is not only to the employers. You personally will find greater personal satisfaction from achieving targets you have chosen to set yourself. Everyone wins!

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4. Great time management and organization skills make you highly productive.

Being able to exercise versatility with these work skills needs no explanation. Great time management does not mean multi-tasking. It actually uses more brain power and reduces effectiveness.

Having great skills to prioritize your activities and demands, being able to assess how long things might take you to address are planning skills which greatly aid effective and better execution.

Working in harmony with your colleagues’ timetables makes for better teamwork and workflow plus a less stressed environment.

In today’s working world, any strategies for reducing stress-invoking opportunities are like finding golden nuggets. Your employer will want to hold on to those for dear life!

5. Be a flexible team player by being able to change roles when required.

Employers will be looking to see how flexible a team player, a potential employee could be.

If you are a natural leader, being a better team player might, in fact, mean you stepping down from the helm and encouraging someone else to exercise and step into their leadership potential.

It might be more beneficial to your employer to play the role of Indian as opposed to the Chief in certain situations. Stepping into different positions on your team not only helps you grow but also the rest of your team.

Employers relish having a versatile work team which can adapt and is ready and willing to play different roles, even if uncomfortable when crises happen.

6. Initiative, self-motivated and driven.

When you have your own internal reasons for looking to undertake a role your motivation is driven by something sizzling inside of you.

There is a personal drive and desire for the satisfaction you will experience when you meet a certain target that no other person will be able to give to you.

When you can genuinely identify and demonstrate your own personal connection to the role’s objectives and the greater goals of your employer’s business, they will see you have an internal drive that they don’t need to whip and flog to keep the momentum going.

Any employer will be grateful they just need to help navigate you and support you with the right tools and network and off you go.

7. Be confident but not arrogant.

Imagine if you were conducting initial telephone interviews with shortlisted candidates and one of the questions they asked was:

“How long would it be until I’ll be eligible for a pay rise or promotion?”

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There is a significant difference between being confident and arrogant. Employers are not looking for confidence purely in you being able to perform every aspect of your role at gold star level.

It comes with being comfortable to say you don’t understand, you have made a mistake, you need support, further training, acknowledging what your limits are and being willing to risk stepping outside your comfort zone.

When you’re a new kid on the block, respecting that you may need to learn to walk before you can run is essential. Unless it is your job to start making significant changes from day one, chances are you’re going to create enemies if you’re so confident your new methods and ideas should replace existing processes.

8. A positive attitude.

Demonstrating positivity as a work skill that will truly win over your new employer is about being genuine and actively applying strategies which look for the glass half full.

Recruiters and employers are not dumb. They can easily see through short-term bright smiles, nervous giggling and general ‘you just need to think positive’ statements.

In the face of grueling challenges, employers are going to look much more favorably on that candidate who can acknowledge the negative features of a situation but still encourage another solution-focused perspective to be adopted.

Even better, if you can use language effectively to demonstrate how you have adopted a positive perspective and helped turned around a tough situation.

It is one thing to have a positive attitude but your potential employer will see you as a superhero if you can show them how you have successfully applied it.

9. You are resourceful but know the value of asking for help.

There is nothing more unproductive (let alone frustrating) than that person who simply asks out loud a question to their team when they could simply have Googled the answer.

Or worse still, they have a manual at their fingertips which has the answer to their question…they were simply too lazy to look for themselves.

Be that person with Sherlock Holmes as their middle name who sleuths like a dog after a buried bone. You can research and turn over stones to discover and learn what you need but you also are able to ask for help and assistance when you need to.

Any employer will relish that person who looks to discover the answers to their own questions first before reaching out and asking for help.

10. Emotional intelligence creates a harmonious workflow.

Despite the level of seniority of your role having a strong ability to handle emotions is fast becoming an essential work skill (and also life skill).

It is even more desirable for any employer when your work skill set includes the ability to detect, adapt to and have skills in managing certain emotional patterns of others you need to work with, manage or report to.

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So much time, energy and productivity is lost due to individuals’ lack of skills in this area. Any manager who can see you possess and can demonstrate such versatile work skills will think they’ve won the managerial lottery!

11. Be able to adapt your learning style.

There is no real evidence that using preferred learning styles actually increase the rate at which we learn nor the effectiveness of certain styles.

However, being able to make changes to what we are given to learn and adapting it to suit our needs and preferences does help us settle into a new work transition sooner.

We also need to recognize that even though we feel uncomfortable learning a new skill a certain way, it might actually be the way we need to receive it to cement the learning. It is also likely that our new employer only knows or has a budget to deliver training in a certain way.

Either we can choose to adapt or resist but we know for sure the latter is not going to benefit to anyone.

12. Flexible leadership style.

Dan Goleman has conducted extensive research on different leadership styles, emphasizing that being versatile to switch between different styles (e.g. authoritative, coaching, affiliate, coercive, pace-setting) and knowing when to do is a fundamental skill for any leader.

Being able to change your style to lead other people is as important as how you lead your own role responsibilities.

13. Incredible communication skills that actively listen and give clear messages.

Strong and effective communication across all mediums takes time, life experience and highly developed intuition.

Knowing when to use email, a face to face conversation or telephone discussion is one thing. Another is to use words which emotionally connect and influence the receiver to accept, hear and heed your message.

Great communicators know that it is their responsibility as much as the receiver for good communication to take place. However, they also know that the receiver may not feel this is the case.

When you can listen equally, be sensitive to read between the lines to hear the message of ineffective communicators and can respond kindly with inspiring, equalizing and encouraging words, your influence and general likeability as a new addition to your employer’s team will develop in leaps and bounds.

14. Accountability, responsible and dependable.

We’ve all worked with people or managers at some point who lay external blame the instance something goes wrong.

Contrary to popular belief, making mistakes and owning up to it is a highly desirable and versatile work skill that gains loyalty and understanding particularly when mistakes occur.

Owning up to errors early allows both yourself and the business to recover quickly and shows you’re willing to take responsibility to continue forward on when you have stumbled.

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When you illustrate you can do this, you build your employer’s trust and faith in you.

15. Exercise proactive self-awareness.

Self-reflection is a highly empowering work skill that contributes greatly to becoming better and performing better.

When you actively look for the achievement, celebrate your success and look for pockets of where mistakes you have made can be corrected you improve faster, become more effective and make your work easier.

When you start to look at your own errors, receiving feedback from your employer about the same errors can feel far less confronting and having corrective conversations is easier, transparent and far less stressful and emotional.

You naturally increase your resilience and make life easier for yourself and your employer if you conduct regular self-check-ins and keep your employer updated.

16. Apply a problem-solving growth mindset.

When faced with a problem or challenge, your ability to activate a growth mindset is a highly versatile work skill employers love. Not only are you able to reduce the pain and anguish that a fixed mindset can sustain but your ability to remain open to possibilities to find different pathways or ideas is refreshing and helpful.

If your thought patterns automatically ask: “How can we?” or you often think “there must be a way”, you will only contribute to creating growth opportunities for your organization and inspire others to think the same way.

17. Be teachable.

If you have ever tried to teach someone a new skill or technique and they keep reverting back to traditional ways that are familiar to them, you might have become frustrated to the point of giving up.

Don’t be that person who’s stuck in tradition which no longer serves the business. Whether you are entering a new environment, learning new software or negotiation skills, know that all employers need people who are open to being taught.

Innovation is a core concern of every business. Innovation means change and change means doing something different.

Stay versatile and keep learning

Technical skills can often be taught. Ray Croc illustrated how well a systemized franchise can dominate the planet. Over 36,000 McDonald’s establishments around the world are run by managers barely in their twenties!

Soft work skills, however, take time to develop, learn and confidently apply.

There is a key combination of work skills that would make any candidate employer’s dream. However, the essential factor underlying all of these work skills is versatility.

Equip yourself with these 17 work skills, stay curious and keep learning; and you’ll always nail the job you want.

Featured photo credit: Unsplash via unsplash.com

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