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4 Reasons Why You Should Remove “Sorry” From Your Vocabulary

4 Reasons Why You Should Remove “Sorry” From Your Vocabulary

As I walk into my boss’ office, I am greeted with the click-clacking sounds of fingers dancing ferociously over computer keys and see a furrowed brow framing laser focused eyes staring intently at the screen.

“Hey Becky, um sorry to bother you but…”

I am boarding the crowded DC train in the middle of rush hour and am carried aboard in a wave of frustrated and harried people. I drop my bag between my feet and reach up and grab the overhead bar to stabilize myself as I begin the long trek home.  Another passenger’s hand grazes mine.  Again, I say sorry.

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I say sorry at least 15 times each day–whether I am at fault or not. It has become a staple in my vocabulary.

To all my chronic over apologizers–why do we do that?

One common theory, which fairly accurately explains my overuse of the word “sorry,” is that being perceived as rude is so abhorrent–especially to women— that we need to make ourselves less obtrusive before we speak up. We also say sorry to display humility and as a way to avoid or quickly end conflict.

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Here are some reasons we should rethink when, why and how we say sorry and possibly strike it from our vocabulary altogether:

1. It devalues the purpose of an apology

When we say sorry too easily and too frequently or when we apologize for things that are clearly not our fault, not in our control, or otherwise unworthy of apology we completely strip away the meaning and the power of a sincere apology.

The bottom line here is saying sorry too much can trivialize the act of the apology, making the important ones carry less weight. Be careful about crying wolf–save it for when you really need it, and mean it.

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2. We devalue ourselves by saying sorry so frequently

Most people equate apologizing with humility. We tend to think that a prideful person can offend someone and walk away with apologizing. An interesting thing happens however, when we say sorry in situations that do not warrant that word. We tell people that they are worth more than we are. It signifies that our low self-esteem is low.

There is nothing wrong with being a confident, self assured individual that doesn’t take responsibility for someone else’s mistake. You are a living, breathing being who deserves to be seen as an equal by everyone you encounter. Don’t devalue yourself. The next time someone runs into you, scrap the apology and instead share an understanding glance. It happens.

3. Sorry is used to try and fix situations but it doesn’t resolve conflicts

This is especially true for those of us who don’t like confrontation and will go to any length just to avoid a scene. We will quickly fling “sorry” at a situation to stifle an argument before it starts. And while this is necessary at times, other times we need to “man up” or “put our big girl panties on” and work to actually resolve the conflict.

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Saying sorry also can be a way of manipulating a situation. We will use it an effort to avoid addressing a certain topic or having to face undesirable behaviors or attributes. How many times have we heard–or even said–“I said I’m sorry, what else do you want from me?” This is a classic way of using a weak (and usually insincere) apology to fix something without reaching a resolution.

4. Sorry makes you–in fact– SORRY!

A person who is always apologizing, especially in the work place, will quickly be viewed and labeled a sorry individual. It gives people the impression that you are mistake prone,  incompetent and a sorry individual.

Over apologizing can actually effect your self-esteem and self-perception. It’s the law of the self fulfilling prophecy.The more you say you are sorry, the more you will believe it and ultimately become it.

Challenge:

Try not to say sorry for a full 24 hours.  That doesn’t mean that you should avoid apologizing if you are at fault. Take responsibility and apologize without using the word sorry.

Here are a few words/phrases that can help you with this endeavor:

  • “Excuse/pardon me”
  • “Thank you”
  • “I regret…”
  • “It’s unfortunate…”
  • “That’s sad”
  • Silence

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Denise Hill

Speech Writer/Senior Editor

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Last Updated on May 21, 2019

How to Communicate Effectively in Any Relationship

How to Communicate Effectively in Any Relationship

For all our social media bravado, we live in a society where communication is seen less as an art, and more as a perfunctory exercise. We spend so much time with people, yet we struggle with how to meaningfully communicate.

If you believe you have mastered effective communication, scan the list below and see whether you can see yourself in any of the examples:

Example 1

You are uncomfortable with a person’s actions or comments, and rather than telling the individual immediately, you sidestep the issue and attempt to move on as though the offending behavior or comment never happened.

You move on with the relationship and develop a pattern of not addressing challenging situations. Before long, the person with whom you are in relationship will say or do something that pushes you over the top and predictably, you explode or withdraw completely from the relationship.

In this example, hard-to-speak truths become never- expressed truths that turn into resentment and anger.

Example 2

You communicate from the head and without emotion. While what you communicate makes perfect sense to you, it comes across as cold because it lacks emotion.

People do not understand what motivates you to say what you say, and without sharing your feelings and emotions, others experience you as rude, cold or aggressive.

You will know this is a problem if people shy away from you, ignore your contributions in meetings or tell you your words hurt. You can also know you struggle in this area if you find yourself constantly apologizing for things you have said.

Example 3

You have an issue with one person, but you communicate your problem to an entirely different person.

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The person in whom you confide lacks the authority to resolve the matter troubling you, and while you have vented and expressed frustration, the underlying challenge is unresolved.

Example 4

You grew up in a family with destructive communication habits and those habits play out in your current relationships.

Because you have never stopped to ask why you communicate the way you do and whether your communication style still works, you may lack understanding of how your words impact others and how to implement positive change.

If you find yourself in any of the situations described above, this article is for you.

Communication can build or decimate worlds and it is important we get it right. Regardless of your professional aspirations or personal goals, you can improve your communication skills if you:

  • Understand your own communication style
  • Tailor your style depending on the needs of the audience
  • Communicate with precision and care
  • Be mindful of your delivery, timing and messenger

1. Understand Your Communication Style

To communicate effectively, you must understand the communication legacy passed down from our parents, grandparents or caregivers. Each of us grew up with spoken and unspoken rules about communication.

In some families, direct communication is practiced and honored. In other families, family members are encouraged to shy away from difficult conversations. Some families appreciate open and frank dialogue and others do not. Other families practice silence about substantive matters, that is, they seldom or rarely broach difficult conversations at all.

Before you can appreciate the nuance required in communication, it helps to know the familial patterns you grew up with.

2. Learn Others Communication Styles

Communicating effectively requires you to take a step back, assess the intended recipient of your communication and think through how the individual prefers to be communicated with. Once you know this, you can tailor your message in a way that increases the likelihood of being heard. This also prevents you from assuming the way you communicate with one group is appropriate or right for all groups or people.

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If you are unsure how to determine the styles of the groups or persons with whom you are interacting, you can always ask them:

“How do you prefer to receive information?”

This approach requires listening, both to what the individuals say as well as what is unspoken. Virgin Group CEO Richard Branson noted that the best communicators are also great listeners.

To communicate effectively from relationship to relationship and situation to situation, you must understand the communication needs of others.

3. Exercise Precision and Care

A recent engagement underscored for me the importance of exercising care when communicating.

On a recent trip to Ohio, I decided to meet up with an old friend to go for a walk. As we strolled through the soccer park, my friend gently announced that he had something to talk about, he was upset with me. His introduction to the problem allowed me to mentally shift gears and prepare for the conversation.

Shortly after introducing the shift in conversation, my friend asked me why I didn’t invite him to the launch party for my business. He lives in Ohio and I live in the D.C. area.

I explained that the event snuck up on me, and I only started planning the invite list three weeks before the event. Due to the last-minute nature of the gathering, I opted to invite people in the DMV area versus my friends from outside the area – I didn’t want to be disrespectful by asking them to travel on such short notice.

I also noted that I didn’t want to be disappointed if he and others declined to come to the event. So I played it safe in terms of inviting people who were local.

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In the moment, I felt the conversation went very well. I also checked in with my friend a few days after our walk, affirmed my appreciation for his willingness to communicate his upset and our ability to work through it.

The way this conversation unfolded exemplified effective communication. My friend approached me with grace and vulnerability. He approached me with a level of curiosity that didn’t put me on my heels — I was able to really listen to what he was saying, apologize for how my decision impacted him and vow that going forward, I would always ask rather than making decisions for him and others.

Our relationship is intact, and I now have information that will help me become a better friend to him and others.

4. Be Mindful of Delivery, Timing and Messenger

Communicating effectively also requires thinking through the delivery of the message one intends to communicate as well as the appropriate time for the discussion.

In an Entrepreneur.com column, VIP Contributor Deep Patel, noted that persons interested in communicating well need to master the art of timing. Patel noted,[1]

“Great comedians, like all great communicators, are able to feel out their audience to determine when to move on to a new topic or when to reiterate an idea.”

Communicating effectively also requires thoughtfulness about the messenger. A person prone to dramatic, angry outbursts should never be called upon to deliver constructive feedback, especially to people whom they do not know. The immediate aftermath of a mass shooting is not the ideal time to talk about the importance of the Second Amendment rights.

Like everyone else, I must work to ensure my communication is layered with precision and care.

It requires precision because words must be carefully tailored to the person with whom you are speaking.

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It requires intentionality because before one communicates, one should think about the audience and what the audience needs in order to hear your message the way you intended it to be communicated.

It requires active listening which is about hearing verbal and nonverbal messages.

Even though we may be right in what we say, how we say it could derail the impact of the message and the other parties’ ability to hear the message.

Communicating with care is also about saying things that the people in our life need to hear and doing so with love.

The Bottom Line

When I left the meeting with my dear friend, I wondered if I was replicating or modeling this level of openness and transparency in the rest of my relationships.

I was intrigued and appreciative. He’d clearly thought about what he wanted to say to me, picked the appropriate time to share his feedback and then delivered it with care. He hit the ball out of the park and I’m hopeful we all do the same.

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Featured photo credit: Kenan Buhic via unsplash.com

Reference

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