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5 Things to Look for While Selecting the Right Helpdesk Software

5 Things to Look for While Selecting the Right Helpdesk Software

For managing the customer support effectively, it is important to search for the right help desk software. The tips available in this article will help you understand the attributes of help desk software that further assists you in fulfilling your business goals and marketing objectives.

Before getting started with the task to select an effective help desk app for your business, it is vital to understand that the aim of the application is to provide fast, reliable and accurate information and answers to user queries and questions. The following criteria and tips must be considered while selecting the help desk application for your business.

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1. Support & Assistance Channels

The Help desk Support app must incorporate common customer support channels such as email, social media support, live chat, call center as well as offline support channels such as knowledge based sections. The application must be selected keeping in mind the support features that your business needs the most. Help Desk Software (f.e. LiveAgent) is perfect if you want to make customer support a priority. It’ll help you integrate email, live chat, voice, social and offline support into one application.

2. Feature & Attribute Set

Not all businesses are the same, neither are their requirements. Based on the nature, volume, size, type and other attributes of the business, help desk softwares offer features which must be selected before finalizing the setup. It is not always the case that the app only offers online supports, applications that provide offline support can also be considered, but you must have enough resources to handle selected offline support channels.

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There is also an open source help desk software – Hesk – (available for free trial for limited time only) with easy interface and it requires minimal efforts to setup. It gives you complete control over asset management, analytics & help desk in one single package. However, to unlock most of the advanced features, you will have to upgrade to a paid version.

ZenDesk is another premium help desk software that covers all your support requirements and makes sure everything goes smoothly. You can have a free 30 Days trial to explore around and then take it as an arsenal of your company.

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3. Customer Support

Improvement is the key to success and when it is about a help desk support, constant improvement making use of the latest techniques is required. There are questions that have vibrant answers. Some answers are not constant and alter with time. You must check if the solution offers an answer which is appropriate and time steady. Also, you have to decide if customer support is available round the clock or is during business hours only.

4. Integration & Plugins

Your use of integration methods and plugins depends on the Content Management System (CMS) as well the type of shopping cart you use. You have to cross check if the help desk software is ready with appropriate plugins and integration methods. It is important that the application must be easy to customize to fulfil the intended requirements. Check if the application possesses the ability to connect with third party apps such as CRM software, email marketing tools and payment gateways.

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5. Pricing

This is in fact the most considerable feature while selecting a helpdesk application. The pricing must be appropriate for the size and budget of your business. The pricing criteria for a number of help desk softwares is based on a ‘per agent seat’ model. It is important to consider the future features and updates that the app offers before opting for one.

As a whole, it can be concluded that SaaS (Software as a service) solutions are the best options when it is about implementing help desk software. Subscription based applications with zero license fees are an add-on. Due to the fact that the SaaS provider will manage all the upgrades and updates, there is no scope to worry about. The administrators do not have to manage the bandwidth, hardware or the software with the increasing customer base.

Cloud computing and storage environment makes the SaaS apps more scalable as they offer all time and anywhere access. Above all, the backup services are also offered by the SaaS service provider and that without interfering the user processes, so there is no problem of unavailability of the application or data loss.

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Abhay Jeet Mishra

Writer at Lifehack & Enterested.com

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Published on September 17, 2020

10 Best Monitors for Your PC Under $100

10 Best Monitors for Your PC Under $100

Are you looking for the best monitor under $100?

Whether you want it for your home office, editing photography, or gaming, you don’t need to spend big bucks on a display screen because a low budget one will certainly do the trick.[1]

We can almost hear you having second thoughts about the picture quality, but you don’t have to worry at all.[2]

Our list of the best monitors under $100 will be more than enough to cover you. Just go through it now, and you’ll find yourself a bargain.

Why You Should Trust Us

Our list incorporates some of the best low-budget monitors available in the market. Their efficiency and distinctive traits enable them to stand out from others.[3] The hand-picked ones below are incredibly slick and have a high refresh rate, fast response time, high resolution, and built-in speakers.

1. Acer Ultra Thin Frame Monitor

    Our first affordable computer screen is Acer’s 21.5-inch ultra-thin frame monitor. It has a refresh rate of 75Hz using an HDMI port and offers a full HD widescreen display.

    Its brightness can be maxed out at 250 nits. It has a slight tilt angle ranging from -5 to 15, as well as Radeon free sync technology.

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    Buy this computer monitor.

    2. Sceptre Ultra-Thin Display

      Sceptre is another company that provides excellent displays for your CPU. The screen size is a little smaller at 20 inches, but it’s made up for the slightly lower price than Acer. It also comes with two HDMI ports and built-in speakers and is wall mount ready.

      Buy this computer monitor.

      3. ViewSonic LED Monitor

      best monitor

        If you want the best monitor to set up in your office or around the house, ViewSonic’s LED screen is another good option to buy. The resolution is full HD and has a broader tilt ranging from -5 to 23 degrees.

        On top of that, the product comes with a 3-year warranty. Included in the bundle are a VGA cable, monitor, power cable, and audio cable.

        Buy this computer monitor.

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        4. ViewSonic Gaming Screen

          While we just covered a ViewSonic monitor, this one is specifically built for gaming in mind.

          Overall, this computer screen provides the same specs as the previously mentioned item. The key differences are that this one is slightly longer, comes with pre-set customizable visual modes, and offers a maxed out contrast, delivering a dynamic contrast ratio for sharp and crisp images. It also comes with a DVI cable.

          Buy this computer monitor.

          5. Asus Back Lit Monitor

          best monitor

            If you don’t mind spending a little more money, you can get an Asus Back Lit Monitor for your PC. A lot of the focus is on image quality, particularly having a strong contrast ratio and smart video technology for straight viewing. That feature also helps in reducing blue light since you’ll have more flexibility with the colors and brightness.

            Buy this computer monitor.

            6. Asus Back Lit Display

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              Another alternative to the previous Asus monitor is this one. It has a smaller contrast ratio, though it still delivers a smooth video display. You also have aspect controls, so you can adjust its display.

              Buy this computer monitor.

              7. Dell Ultrasharp Panel Monitor

              best monitor

                If you’re looking for the basic features, look no further than Dell. There’s nothing particularly fancy about this panel screen, but it does the job well for any computer.

                Its response time is 8ms, which is typical for a monitor. It can come in either silver or black.

                Buy this computer monitor.

                8. ViewSonic Frameless Monitor

                  If you liked ViewSonic’s LED monitor but wanted a little more features, we suggest looking at their frameless display. While it boasts similar specs as the brand’s other monitors, it offers color correction and dual built-in speakers, making it ideal for office and home use. It’s also 22 inches long.

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                  Buy this computer monitor.

                  9. Dell Mountable LED-Lit Monitor

                    For a dependable display with a good frame rate, Dell has a mountable, LED-lit monitor in the market. It measures 18.5 inches, has an adjustable arm, and has been through rigorous testing for long-lasting reliability. You can’t go wrong with this best monitor either.

                    Buy this computer monitor.

                    10. Sceptre Monitor

                      The final screen to cover comes from Sceptre. Compared to the ultra-thin version mentioned above, this one is available in 22 inches. Beyond that, it’s your standard display that provides decent tilting at -5 to 15 degrees, wall-mounted capabilities, 5ms response time, and built-in speakers.

                      Buy this computer monitor.

                      Final Thoughts

                      Finding one of the best monitors around can be tricky. If you’re looking for an affordable one that can last for years, consider picking a computer screen from this list.

                      Featured photo credit: Sebastian Bednarek via unsplash.com

                      Reference

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