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5 Things to Look for While Selecting the Right Helpdesk Software

5 Things to Look for While Selecting the Right Helpdesk Software

For managing the customer support effectively, it is important to search for the right help desk software. The tips available in this article will help you understand the attributes of help desk software that further assists you in fulfilling your business goals and marketing objectives.

Before getting started with the task to select an effective help desk app for your business, it is vital to understand that the aim of the application is to provide fast, reliable and accurate information and answers to user queries and questions. The following criteria and tips must be considered while selecting the help desk application for your business.

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1. Support & Assistance Channels

The Help desk Support app must incorporate common customer support channels such as email, social media support, live chat, call center as well as offline support channels such as knowledge based sections. The application must be selected keeping in mind the support features that your business needs the most. Help Desk Software (f.e. LiveAgent) is perfect if you want to make customer support a priority. It’ll help you integrate email, live chat, voice, social and offline support into one application.

2. Feature & Attribute Set

Not all businesses are the same, neither are their requirements. Based on the nature, volume, size, type and other attributes of the business, help desk softwares offer features which must be selected before finalizing the setup. It is not always the case that the app only offers online supports, applications that provide offline support can also be considered, but you must have enough resources to handle selected offline support channels.

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There is also an open source help desk software – Hesk – (available for free trial for limited time only) with easy interface and it requires minimal efforts to setup. It gives you complete control over asset management, analytics & help desk in one single package. However, to unlock most of the advanced features, you will have to upgrade to a paid version.

ZenDesk is another premium help desk software that covers all your support requirements and makes sure everything goes smoothly. You can have a free 30 Days trial to explore around and then take it as an arsenal of your company.

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3. Customer Support

Improvement is the key to success and when it is about a help desk support, constant improvement making use of the latest techniques is required. There are questions that have vibrant answers. Some answers are not constant and alter with time. You must check if the solution offers an answer which is appropriate and time steady. Also, you have to decide if customer support is available round the clock or is during business hours only.

4. Integration & Plugins

Your use of integration methods and plugins depends on the Content Management System (CMS) as well the type of shopping cart you use. You have to cross check if the help desk software is ready with appropriate plugins and integration methods. It is important that the application must be easy to customize to fulfil the intended requirements. Check if the application possesses the ability to connect with third party apps such as CRM software, email marketing tools and payment gateways.

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5. Pricing

This is in fact the most considerable feature while selecting a helpdesk application. The pricing must be appropriate for the size and budget of your business. The pricing criteria for a number of help desk softwares is based on a ‘per agent seat’ model. It is important to consider the future features and updates that the app offers before opting for one.

As a whole, it can be concluded that SaaS (Software as a service) solutions are the best options when it is about implementing help desk software. Subscription based applications with zero license fees are an add-on. Due to the fact that the SaaS provider will manage all the upgrades and updates, there is no scope to worry about. The administrators do not have to manage the bandwidth, hardware or the software with the increasing customer base.

Cloud computing and storage environment makes the SaaS apps more scalable as they offer all time and anywhere access. Above all, the backup services are also offered by the SaaS service provider and that without interfering the user processes, so there is no problem of unavailability of the application or data loss.

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Abhay Jeet Mishra

Writer at Lifehack & Enterested.com

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Last Updated on July 10, 2019

11 Brain Training Apps to Train Your Mind and Improve Memory

11 Brain Training Apps to Train Your Mind and Improve Memory

Whether at work or at school, people these days are under tremendous pressure to perform, perform and perform! Stress and pressure can have adverse affects on the well-being of a person, and need to be controlled.

Now, this doesn’t mean you make a dash to your nearest therapist. There are a number of wonderful and smart apps that you can use on your phone. These brain training apps have been scientifically designed to target specific areas of the human mind and control harmful emotions such as anxiety, as well as to improve memory and sharpness of the brain.

Here are 11 iPhone apps that you will not only enjoy but also find useful in keeping your mental health balanced at all times.

1. Lumosity

This app consists of games that focus on improving the user’s memory, problem-solving capability, attention span, and thinking. There are three games in each session, and they challenge the brain by changing every time. The user has to complete the games while playing against a clock.

Free of trial. $15 per month for the full version.

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Luminosity Mind training apps-Lifehack

    2. Fit Brains Trainer

    This brain training app has 10 sets of games that work on different areas of the brain and improve memory as well as concentration. A user is required to finish a particular task from each category on a daily basis and the app tracks the progress by a color coded graph.

    Free.

    Fit Brains Trainer Mind training apps-Lifehack

      3. CogniFit Brain Fitness

      Developed with the help of neuroscientists, this fun app improves a person’s cognitive abilities, which includes memory and concentration. The progress made by the user over a period of time can be tracked. Users can also play challenge rounds with their friends. The app also modifies the difficulty level to suit the profile of the user and provide recommendations based on the results. Spending 20–30 minutes a few times every week can give measurable improvement in the performance of a user.

      First four games free, then $13 a month.

      cognifit-Mind Training Apps-Lifehack

        4. Brain Fitness Pro

        The makers of this app claim that it can improve the IQ of a user, and improve intelligence and memory. The app is fun and is user friendly, and 30 minutes a day can fetch you results in less than three weeks.

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        Buy for $3.99.

        5. Happify

        If nothing else makes you happy in life, this app will. Well, this is what the developers claim at least. This app comes loaded with lots of quizzes, polls and gratitude journals, which work on the fundamentals of positive psychology. The app also helps to control stress and emotions to make you feel better.

        Free to use.

        Happify-Mind Training Apps-Lifehack

          6. Clockwork Brain

          You will like the little gold robot that comes in every time to explain the next game you are going to play. While the games are not much different to those offered in apps such as Luminosity, the look and feel reminds me of a workshop from old times.

          Free.

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          Clockwork Trsin-Mind Training Apps-Lifehack

            7. ReliefLink

            Initially created as an app for suicide prevention, it has found its use as a great app for tracking the mood of the user by taking measure of all things relevant to the user’s mental health. In case the user experiences high emotional stress, the app has a coping mechanism that includes voice-recorded mindfulness, exercises and music for relaxation. There is also a map that informs the user of the nearest therapist and medical facilities for mental health treatment.

            Relief Link - Mind Training Apps - Lifehack

              8. Eidetic

              Eidetic is a memory enhancement app and uses a ‘spaced repetition’ technique to help users memorize information such as important phone numbers, words, credit card details or passwords. It also notifies you when it’s time to take a test to see what you remember, so that you retain information in your long-term memory.

              Eidetic - Mind Training Apps - Lifehack

                9. Braingle

                Braingle helps to maintain the sharpness of the brain and improve the reasoning ability of a person through riddles and optical illusions. It is different from other brain training apps that employ memory and reaction based tests. You can also compete with your friends and family members in figuring out the fun riddles.

                Free.

                Briangle- Mind Training Apps-LIfehack

                  10. Not The Hole Story

                  If you have a penchant for solving hard riddles, then this app is a must-have for you. Filled with exclusive riddles along with a simple-to-use interface, the app gives you riddles that you have to solve through a book. You will be given hints along the way, and when you give up, the answers will be revealed. This app will encourage you to broaden your thinking and put your mind to a challenging test.

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                  Free.

                  Not the hole story - Mind Training Apps - Lifehack

                    11. Personal Zen

                    This fun brain training app follows the journey of two animated characters who travel through a field of grass. Personal Zen is a nice app meant for reducing anxiety and trains the brain to focus on the positive aspects. The developer’s advice is to use the app for 10 minutes a day to see the best results.

                    Free.

                    personal zen- mind training apps - lifehack

                      Featured photo credit: NeONBRAND via unsplash.com

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