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5 Things to Look for While Selecting the Right Helpdesk Software

5 Things to Look for While Selecting the Right Helpdesk Software

For managing the customer support effectively, it is important to search for the right help desk software. The tips available in this article will help you understand the attributes of help desk software that further assists you in fulfilling your business goals and marketing objectives.

Before getting started with the task to select an effective help desk app for your business, it is vital to understand that the aim of the application is to provide fast, reliable and accurate information and answers to user queries and questions. The following criteria and tips must be considered while selecting the help desk application for your business.

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1. Support & Assistance Channels

The Help desk Support app must incorporate common customer support channels such as email, social media support, live chat, call center as well as offline support channels such as knowledge based sections. The application must be selected keeping in mind the support features that your business needs the most. Help Desk Software (f.e. LiveAgent) is perfect if you want to make customer support a priority. It’ll help you integrate email, live chat, voice, social and offline support into one application.

2. Feature & Attribute Set

Not all businesses are the same, neither are their requirements. Based on the nature, volume, size, type and other attributes of the business, help desk softwares offer features which must be selected before finalizing the setup. It is not always the case that the app only offers online supports, applications that provide offline support can also be considered, but you must have enough resources to handle selected offline support channels.

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There is also an open source help desk software – Hesk – (available for free trial for limited time only) with easy interface and it requires minimal efforts to setup. It gives you complete control over asset management, analytics & help desk in one single package. However, to unlock most of the advanced features, you will have to upgrade to a paid version.

ZenDesk is another premium help desk software that covers all your support requirements and makes sure everything goes smoothly. You can have a free 30 Days trial to explore around and then take it as an arsenal of your company.

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3. Customer Support

Improvement is the key to success and when it is about a help desk support, constant improvement making use of the latest techniques is required. There are questions that have vibrant answers. Some answers are not constant and alter with time. You must check if the solution offers an answer which is appropriate and time steady. Also, you have to decide if customer support is available round the clock or is during business hours only.

4. Integration & Plugins

Your use of integration methods and plugins depends on the Content Management System (CMS) as well the type of shopping cart you use. You have to cross check if the help desk software is ready with appropriate plugins and integration methods. It is important that the application must be easy to customize to fulfil the intended requirements. Check if the application possesses the ability to connect with third party apps such as CRM software, email marketing tools and payment gateways.

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5. Pricing

This is in fact the most considerable feature while selecting a helpdesk application. The pricing must be appropriate for the size and budget of your business. The pricing criteria for a number of help desk softwares is based on a ‘per agent seat’ model. It is important to consider the future features and updates that the app offers before opting for one.

As a whole, it can be concluded that SaaS (Software as a service) solutions are the best options when it is about implementing help desk software. Subscription based applications with zero license fees are an add-on. Due to the fact that the SaaS provider will manage all the upgrades and updates, there is no scope to worry about. The administrators do not have to manage the bandwidth, hardware or the software with the increasing customer base.

Cloud computing and storage environment makes the SaaS apps more scalable as they offer all time and anywhere access. Above all, the backup services are also offered by the SaaS service provider and that without interfering the user processes, so there is no problem of unavailability of the application or data loss.

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Abhay Jeet Mishra

Writer at Lifehack & Enterested.com

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Last Updated on August 29, 2018

5 Killer Online Journal Tools That Make Journaling Easier and More Fun

5 Killer Online Journal Tools That Make Journaling Easier and More Fun

Journaling is one of the most useful personal development tools around. Not only does it help us process emotions and experiences, work through internal conflicts and improve our self-awareness, it also provides us with a way to keep a day-to-day record of our lives. Traditionally an activity limited to pen and paper, the expansion of consumer technology has enabled journaling to go digital.

Saving your journaling entries online enables you to access them from anywhere, without having to carry a notebook and pen around, and provides you with digital features, like tagging and search functions.

Here are a list of five online journaling tools you can use to bring your practice into the modern age:

1. 750words

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750 words

    750words is a free online journaling tool created by Buster Benson. The site is based on the idea of “Morning Pages”; a journaling tool Julia Cameron suggests in her creativity course The Artist’s Way. Cameron advises aspiring creatives to start each morning with three pages of stream-of-consciousness writing to clear away the mental clutter, leaving you with a clearer mind to face the day.

    750 words is the three-page digital equivalent (assuming the average person writes 250 words per page) and lets you store all your journaling online. Each morning, you’ll receive a prompt asking you to write your 750 words, and the site keeps track of various statistics associated with your entries. The site uses a Regressive Imagery Dictionary to calculate the emotional content from your posts and provides feedback on features like your mood, and most commonly used words.

    750 words is simple to set up and is ideal for anyone who finds it challenging to maintain a consistent journaling practice. The site uses a number of incentives to motivate users, including animal badges awarded to journalers who complete a certain number of days in a row, leader boards, and opt-in monthly challenges.

    2. Ohlife

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    ohlife

      Ohlife is designed to make online journaling as easy as possible. Once you’ve signed up for your free account, the website will send you an email each day asking “How did your day go?” Simply reply to the email with as much or as little detail as you like, and your response will be stored on your account, ready to view next time you log in.

      Ohlife’s appeal lies in its simplicity: no stats, no social sharing, no complicated organisational systems—the site is designed to provide you with a private, online space. Simply respond to the email each day (or skip the days you’re busy) and Ohlife will do the rest.

      3. Oneword

      oneword

        OneWord is a fun online tool that provides you with a single word as a prompt and gives you sixty seconds to write about it. The concept’s aim is to help writers learn how to flow, and the prompts range from the everyday mundane to the profound.

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        Oneword is not a private journaling tool: if you sign up, your answers will be published on the site’s daily blog, which contains a stream of users’ answers, and might be used by Oneword in the future. If you’d rather keep your answers to yourself, you can still use the tool for fun without giving out any personal details.

        4. Penzu

          Penzu is a journaling tool that allows you to store your journaling notes online. The service also offers mobile apps for iOS, Android and Blackberry, so you can journal on the go and save your notes to your account. The basic service is free, however you can upgrade to Penzu Pro and get access to additional features, including military-grade encryption and the ability to save and sync data through your mobile, for $19 per year.

          With either version of Penzu, you can insert pictures, and add tags and comments to entries, as well as search for older entries. You can set your posts to be private and viewable by you only, or share them with others.

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          5. Evernote

          Evernote isn’t a purpose-built journaling tool, however its features make it perfect for keeping your journaling notes in one safe place. With the ability to keep separate “notebooks”, tag your entries, include pictures, audio and web clipping, Evernote will appeal to journalers who want to include more formats than just text in their entries.

          Available online within a web browser, and as a stand-alone desktop app, the service also comes with a series of mobile apps covering almost every device available. These allow you to make notes on the go and sync between the mobile and browser versions of the app.

          For additional features, including text recognition and the ability to collaborate on Notebooks, you can upgrade to Evernote’s premium service, which costs $5 per month.

          Featured photo credit: Unsplash via unsplash.com

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