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How to Improve Your Company’s Image After a PR Disaster

How to Improve Your Company’s Image After a PR Disaster

After a public relations nightmare, it might feel as if someone dug a large, dirty hole, and tossed your company’s carefully-built reputation into its depths. It could be a horrific review that everyone can see, or a scandal that hits the news. Fortunately, there are ways to bring your company up out of the hole and brush the dirt from it.

Responding to a Bad Situation

You’ll need to decide who will be the face of the company. This person will be the one to respond to bad publicity events, scandals or terrible reviews when they happen. If reporters are involved, you don’t want them to hear conflicting stories from people in the company. There should be one person responding to inquiries or dealing with the public.

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The company cannot ignore a bad situation, or it could escalate. A formal statement admitting the problem, along with the steps you’re taking to fix it, is often the best way to respond to a scandal or bad publicity that has hit the media. If it’s in the form of reviews, you should respond to the complaint directly and take steps to remedy the situation.

A Positive Campaign

Once you’ve acknowledged the problem, the best thing for your company is to drown out the negatives with positives. Nothing is ever gone after it has been published on the Internet, but you can control what shows in the first few pages of search engines. You can start by becoming involved in charity work or a community event. That will create some positive buzz around your company, which will start pushing bad publicity down in the search results.

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Bad reviews don’t have to be the end of the world. You can take this opportunity to fix something that is wrong with your business. A scandal or bad publicity might not seem positive, but you can turn the situation around with some focused attention on your SEO and public relations.

Using white-label marketing software will help your company project the right image to the internet, correcting any misinformation that’s been spread through negative PR. An experienced SEO company can help you focus on increasing your positive visibility online.

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Listen to Feedback

You should respond to negative buzz as much as possible because you can’t hide your company’s face in the ground hoping it will go away on its own. Along with responding to negative feedback from unhappy customers, you should be considering changes within your organization based on that feedback.

While it might seem appeasing to tell a customer you’re looking at the problem internally to find solutions, be prepared to come back with those solutions. If people are upset with your customer service, find ways to create positive experiences. Implement strategies that allow customers to talk directly to your company. Send them follow-up emails after they’ve used your service. Learn from both the positive and negative experiences customers have with your business.

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Social Media and Positive Reviews

Creating profiles on many of the social media platforms where your audience congregates is a good way of providing a positive experience that will reflect on the company. You can use these profiles to build a bigger audience to drown out the recent negatives about your company.

When you have happy customers who are thrilled with your product or service, encourage them to leave positive reviews in online review spaces, like Yelp for one example. If you see people talking positively about your company on social media, contact them directly and ask that they head to a review space and leave their positive opinion there.

A PR nightmare doesn’t have to be the end for your company. You can come back from a bad review or scandal if you respond properly to the situation and work towards improving your reputation.

Featured photo credit: Pixabay via pixabay.com

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Kara Masterson

Freelance Writer

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Last Updated on March 12, 2019

20 Inspiring Vision Statement Examples (2019 Updated)

20 Inspiring Vision Statement Examples (2019 Updated)

There is normally a lengthy list of things you need to consider when starting a business, and if you don’t manage them properly, your excitement can quickly turn into overwhelm. What can support you to stay inspired and on the right track when starting out? You guessed it: this is your vision statement.

What Is a Vision Statement?

A vision statement is like a photograph of your future business, which gives your business shape and direction.

A vision statement provides the direction and describes what the founder wants the organization to achieve in the future; it’s more about the “what” of a business. It is different from a mission statement, which describes the purpose of an organization and more about the “how” of a business.

If you were to take a photo of your future business now, what would it look like? What do you want your business to be recognized for one day?

You need to have a crystal clear vision when you start out, otherwise you can get easily lost in deciding the best way forward. When you are making strategic decisions for your business and even daily operation decisions, your vision statement will give you the inspiration and targeted direction you need.

The Importance of a Vision Statement

Without a vision statement, your business will lack motivation to keep going.

If you don’t aim for anything, you might not hit anything. The more specific and clear you are, the better your chances are at seeing your vision turn into reality.

The importance of a vision statement cannot be overlooked; not only does it provide long term direction and guidance, but it also gives you the inspiration and the necessary energy to keep going when you feel lost.

Always keep your vision statement alive by revisiting it regularly and communicating your vision with other members of the team, to inspire and motivate them as well.

How to Craft an Inspiring Vision Statement

1. Dream big and use clear language

An inspiring vision statement should inform a clear direction and priorities for the organization, while challenging all the team members to grow together. Based on our expert sources’ advice, we’ve got some great tips for you:

  • Imagine how you want the business to be like in five to ten years.
  • Infuse the business’ values in the statement.
  • Make sure that the statement is implying a clear focus for the business.
  • Write your vision statement in the present tense.
  • Use clear and concise language.
  • Ensure the statement is easily understood.

There are many different types of vision statements and there is no wrong or right way to do it. The most important thing is to resonate with it. It will always inspire you and give you a clear targeted direction.

2. Get inspirations from the successful companies.

Having researched on a number of successful companies’ vision statements, I’ve shortlisted 20 good examples for the new startups:

Short vision statements made up of a few words only:

1. Disney

To make people happy.

2. Oxfam

A just world without poverty.

3. Ikea

To create a better every day life for the many people.

Quantitative statements are based on numbers, quantities:

4. Microsoft

Empower every person and every organization on the planet to achieve more.

    5. Nike

    Bring inspiration and innovation to every athlete* in the world. (*If you have a body, you are an athlete.)

      Qualitative statements are based on qualities that you want to have:

      6. Ford

      People working together as a lean, global enterprise to make people’s lives better through automotive and mobility leadership.

      7. Avon

      To be the company that best understands and satisfies the product, service and self-fulfillment needs of women—globally.

      Competitor based statements – this type is becoming less common, but famous examples are:

      8. Honda – in 1970

      We will destroy Yamaha.

      9. Nike – in 1960s

      Crush Adidas.

        10. Philip Morris – in 1950s

        Knock off RJR as the number one tobacco  company in the world.

        Role Model Vision Statements – using another company as an example:

        11. Stanford University – in the past

        To become the Harvard of the West.

        12. Reach for Success – in the past

        To become the next Tony Robbins in self development.

        Internal Transformations vision statements:

        13. Apple

        To produce high-quality, low cost, easy to use products that incorporate high technology for the individual.

        14. Giro Sport Design

        To make sure that riding is the best part of a great life.

        15. Tesla

        To accelerate the world’s transition to sustainable energy.

        16. Sony

        To be a company that inspires and fulfills your curiosity.

        17. Facebook

        To give people the power to share and make the world more open and connected.

          Longer and more detailed vision statement:

          18. Walmart

          To give customers a wide assortment of their favorite products, Every Day Low Prices, guaranteed satisfaction, friendly service, convenient hours (24 hours, 7 days a week) and a great online shopping experience.

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          19. Coca Cola

          To achieve sustainable growth, we have established a vision with clear goals:

          Profit: Maximizing return to share owners while being mindful of our overall responsibilities.

          People: Being a great place to work where people are inspired to be the best they can be.

          Portfolio: Bringing to the world a portfolio of beverage brands that anticipate and satisfy peoples; desires and needs.

          Partners: Nurturing a winning network of partners and building mutual loyalty.

          Planet: Being a responsible global citizen that makes a difference.

            20. Heinz

            Our VISION, quite simply, is to be: “The World’s Premier Food Company, Offering Nutritious, Superior Tasting Foods To People Everywhere.” Being the premier food company does not mean being the biggest but it does mean being the best in terms of consumer value, customer service, employee talent, and consistent and predictable growth.

            The Bottom Line

            Remember, always keep your vision statement up-to-date to direct your company’s actions.

            Remember, once you reach your vision, it needs to be changed. General Motors overtook Ford as #1 automotive company in the world because once Ford’s goal was reached, they never updated it.

            Keep your vision statement alive and visibly in front of you, revisit it and let it help direct your actions and activities. This is the fun part: this is where you get to dream really big and allow your imagination to fly as high as you want.

            Don’t hold back, let your creative juices flow and give yourself permission to explore what is possible for your business.

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            To your success!

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