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Killer Formulas To Give Constructive Criticism At Work

Killer Formulas To Give Constructive Criticism At Work

We spend a significant portion of our lives at work, often in the company of people who we either dislike or have little in common with. Given this, alternative methods of working and the pressure of project deadlines, it is all too easy for frustrations to boil over and a blame culture to emerge.

This is extremely detrimental, however, as such a culture encourages us to apportion blame to our colleagues while judging their performances harshly and subjectively. Only criticism without  judgement can truly be constructive, so it is crucial that you hone your communications skills if you are to create a more positive working environment.

1. Tackle the Problem rather than the person

When workplace projects or processes go awry, it is crucial that you analyse the failings and learn critical lessons going forward. This is not possible if you focus your comments on the person rather than the problem, however, as this manifests itself as a personal attack that distracts from the issues at hand and does not take into account any extenuating circumstances that may have led to the failings.

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Let’s say that your colleague has given an uninspiring presentation that has failed to wow a new client. Even if you critique with good intentions, using emotive words such as ‘boring’ and applying these to the person rather than the presentation is counter-productive in the extreme and likely to prevent further constructive dialogue. Instead, try to use passive language that is focused objectively on the presentation alone and avoid any personal references. When you do offer feedback, be sure to give each individual point context by offering suggestions for improvement (such as making points in a more concise manner).

2. Understand the goal of offering criticism and share this with your colleague

We have already touched on how emotive language can prevent constructive criticism, but the same principle applies to the way in which you deliver your critique. Directing anger and frustration at the recipient can cause them to shut down, for example, while seemingly aimless and unstructured criticism leaves them with no potential to improve or progress going forward.

If you are tasked with appraising an under-performing employee, for example, it is crucial that you break down each point of criticism and determine the precise motivation for delivering each one. So if you criticise their application because you want them to fulfil their potential in the workplace and share this with the recipient, they can consider the feedback in context while benefiting from an actionable future goal. From your perspective, try using the mind-mapping technique to create a visual representative of your thoughts so that these can be organised and clearly communicated through feedback.

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3. Focus on Tackling actionable issues

Even though each piece of constructive criticism will have its own unique motivation, as a general rule such feedback is designed to either help drive personal and collaborative improvement or recover from a mistake. With this in mind, it is imperative that you only critique things which are within the recipient’s control, such as their attitude, application and level of skill. This is constructive criticism that enables your colleagues to take actionable steps towards improvements, whereas a general critique of external factors will leave them disillusioned and helpless.

In practical terms, let’s imagine that your colleague is organising a corporate event and has already paid in-full to secure a venue in a remote and difficult to access location. Instead of critiquing their choice and repeatedly saying that the venue is inadequate, it is far better to focus on what can be done to resolve the problem and make good on the investment. Laying on transportation for guests offers a viable solution, for example, as does being empathetic with guests to avoid further backlash.

4. Understand the issues at hand and do not make assumptions

Empathy is crucial to constructive criticism, as is a keen sense of objectivity. These two attributes enable you to understand the other person’s perspective, while also imploring you to understand the issues in detail before responding. In short, you need to act based on what you know rather than what you think, as this ensures that any feedback that you offer is constructive, fair and easy for the recipient to identify with.

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Let’s say that your colleague is tasked with presenting an update on a specific project, but is only able to deliver an uncertain speech that confused his managers and stakeholders. While it may be natural to assume that this performance was a result of nerves and inexperience (and subsequently suggest that someone else makes the presentation next time), this is not based on fact and does not take any additional factors into consideration. The issue may be a lack of preparation time to the pressure of work, for example, while there may be other circumstances that affected your colleague’s performance.

Either way, this more considered approach improves the quality and delivery of your feedback while also driving informed decision-making.

5. Empower Colleagues with specific and honest feedback

Whenever you aim to offer constructive criticism in the workplace, there is a need to be as specific and as honest as you possibly can. In terms of the former, excellent clarity of thought and an ability to articulate your critique concisely creates specific points for improvement, eliminating any ambiguity that may exist in the recipient’s mind. The value of this can be reinforced with honest and open communication, as this type of direct interaction drives succinct and easy-to-understand actions going forward.

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If you imagine that a sales colleague is struggling to engage buyers, you may look to offer them a critique concerning the effectiveness of their communication. This instantly open to conjecture, however, as this could apply to internal or external relationships while it may also relate to written or verbal communication. Instead, use specific and focused language to describe the issue in detail, stating that the colleague in question has an issue when talking to buyers.

It is also sensible to advocate the consequences of this problem, such as diminishing sales and a decline in turnover. This helps your colleague to understand the importance of the problem and the need to act on the criticism.

6. Use the Feedback sandwich method to underpin your constructive criticism

Blame culture and non-constructive criticism thrive in a climate of fear and short-term thinking, as people are more concerned with hiding their mistakes than taking on greater responsibility in the workplace. It is therefore important that you use sustainable methods to deliver constructive criticism, creating a culture of fairness in which workers are empowered to improve through feedback.

This is where the ‘feedback sandwich’ method of delivering constructive criticism comes into play, as this simple technique includes three segments that focus on an individual’s strengths and areas for improvement. When critiquing a colleagues performance, you start by discussing strengths and positive elements before continuing with constructive criticism and actionable suggestions for improvement. You then complete the process by reiterating the positive comments made at the start, while reinforcing the impact that the suggested improvements will have once implemented.

Whether you are critiquing a negative character trait or a piece of work, this method drives balanced feedback and incentivizes workers to make positive changes for the future.

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Last Updated on July 16, 2019

7 Ways to Get Rid of Negative Energy and Become Positive

7 Ways to Get Rid of Negative Energy and Become Positive

Negativity affects ourselves and everyone around us. It limits our potential to become something great and live a fulfilling, purposeful life. Negativity has a tangible effect on our health, too. Research has shown that people who cultivate negative energy experience more stress, more sickness, and less opportunity over the course of their lives than those who choose to live positively.

When we make a decision to become positive, and follow that decision up with action, we will begin to encounter situations and people that are also positive. The negative energy gets edged out by all positive experiences. It’s a snowball effect.

Although negative and positive thoughts will always exist, the key to becoming positive is to limit the amount of negativity that we experience by filling ourselves up with more positivity.

Here are some ways to get rid of negativity and become more positive.

1. Become Grateful for Everything

When life is all about us, it’s easy to believe that we deserve what we have. An attitude of entitlement puts us at the center of the universe and sets up the unrealistic expectation that others should cater to us, our needs, and our wants. This vain state of existence is a surefire way to set yourself up for an unfulfilled life of negativity.

People living in this sort of entitlement are “energy suckers”–they are always searching for what they can get out of a situation. People that don’t appreciate the nuances of their lives live in a constant state of lacking. And it’s really difficult to live a positive life this way.

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When we begin to be grateful and appreciate everything in our lives–from the small struggles that make us better, to the car that gets us from A to B every day–we shift our attitude from one of selfishness, to one of appreciation. This appreciation gets noticed by others, and a positive harmony begins to form in our relationships.

We begin to receive more of that which we are grateful for, because we’ve opened ourselves up to the idea of receiving, instead of taking. This will make your life more fulfilling, and more positive.

2. Laugh More, Especially at Yourself

Life gets busy, our schedules fill up, we get into relationships, and work can feel task oriented and routine-driven at times. Being human can feel more like being a robot. But having this work-driven, serious attitude often results in negative and performance oriented thinking.

Becoming positive means taking life less seriously and letting yourself off the hook. This is the only life that you get to live, why not lighten up your mood?

Laughter helps us become positive by lightening our mood and reminding us not to take life so seriously. Are you sensitive to light sarcasm? Do you have trouble laughing at jokes? Usually, people who are stressed out and overly serious get most offended by sarcasm because their life is all work and no play.

If we can learn to laugh at ourselves and our mistakes, life will become more of an experiment in finding out what makes us happy. And finding happiness means finding positivity.

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3. Help Others

Negativity goes hand in hand with selfishness. People that live only for themselves have no higher purpose in their lives. If the whole point of this world is only to take care of yourself and no one else, the road to a long-term fulfillment and purpose is going to be a long one.

Positivity accompanies purpose. The most basic way to create purpose and positivity in your life is to begin doing things for others. Start small; open the door for the person in front of you at Starbucks or ask someone how their day was before telling them about yours.

Helping others will give you an intangible sense of value that will translate into positivity. And people might just appreciate you in the process.

4. Change Your Thinking

We can either be our best coach or our best enemy. Change starts from within. If you want to become more positive, change the wording of your thoughts. We are the hardest on ourselves, and a stream of negative self talk is corrosive to a positive life.

The next time you have a negative thought, write it down and rephrase it with a positive spin. For example, change a thought like, “I can’t believe I did so horribly on the test–I suck.” to “I didn’t do as well as I hoped to on this test. But I know I’m capable and I’ll do better next time.”

Changing our self-talk is powerful.

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5. Surround Yourself with Positive People

We become most like the people that we surround ourselves with. If our friend group is full of negative energy-suckers and drama queens, we will emulate that behavior and become like them. It is very difficult to become more positive when the people around us don’t support or demonstrate positive behavior.

As you become more positive, you’ll find that your existing friends will either appreciate the new you or they will become resistant to your positive changes. This is a natural response.

Change is scary; but cutting out the negative people in your life is a huge step to becoming more positive. Positive people reflect and bounce their perspectives onto one another. Positivity is a step-by-step process when you do it solo, but a positive group of friends can be an escalator.

6. Get into Action

Negative thoughts can be overwhelming and challenging to navigate. Negativity is usually accompanied by a “freak-out” response, especially when tied to relationships, people and to worrying about the future. This is debilitating to becoming positive and usually snowballs into more worry, more stress and more freak-outs.

Turn the negative stress into positive action. The next time you’re in one of these situations, walk away and take a break. With your eyes closed, take a few deep breaths. Once you’re calm, approach the situation or problem with a pen and pad of paper. Write out four or five actions or solutions to begin solving the problem.

Taking yourself out of the emotionally charged negative by moving into the action-oriented positive will help you solve more problems rationally and live in positivity

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7. Take Full Responsibility, Stop Being the Victim

You are responsible for your thoughts.

People that consistently believe that things happen to them handicap themselves to a victim mentality. This is a subtle and deceptive negative thought pattern. Phrases like “I have to work” or “I can’t believe he did that to me” are indicators of a victim mentality. Blaming circumstances and blaming others only handicaps our decision to change something negative into something positive.

Taking full responsibility for your life, your thoughts and your actions is one of the biggest steps in creating a more positive life. We have unlimited potential within to create our own reality, change our life, and change our thoughts. When we begin to really internalize this, we discover that no one can make us feel or do anything. We choose our emotional and behavioral response to people and circumstances.

Make positive choices in favor of yourself.

“Watch your thoughts; they become words. Watch your words; they become actions. Watch your actions; they become habit. Watch your habits; they become character. Watch your character; it becomes your destiny” ― Lao Tzu

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Featured photo credit: Brooke Cagle via unsplash.com

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