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Killer Formulas To Give Constructive Criticism At Work

Killer Formulas To Give Constructive Criticism At Work

We spend a significant portion of our lives at work, often in the company of people who we either dislike or have little in common with. Given this, alternative methods of working and the pressure of project deadlines, it is all too easy for frustrations to boil over and a blame culture to emerge.

This is extremely detrimental, however, as such a culture encourages us to apportion blame to our colleagues while judging their performances harshly and subjectively. Only criticism without  judgement can truly be constructive, so it is crucial that you hone your communications skills if you are to create a more positive working environment.

1. Tackle the Problem rather than the person

When workplace projects or processes go awry, it is crucial that you analyse the failings and learn critical lessons going forward. This is not possible if you focus your comments on the person rather than the problem, however, as this manifests itself as a personal attack that distracts from the issues at hand and does not take into account any extenuating circumstances that may have led to the failings.

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Let’s say that your colleague has given an uninspiring presentation that has failed to wow a new client. Even if you critique with good intentions, using emotive words such as ‘boring’ and applying these to the person rather than the presentation is counter-productive in the extreme and likely to prevent further constructive dialogue. Instead, try to use passive language that is focused objectively on the presentation alone and avoid any personal references. When you do offer feedback, be sure to give each individual point context by offering suggestions for improvement (such as making points in a more concise manner).

2. Understand the goal of offering criticism and share this with your colleague

We have already touched on how emotive language can prevent constructive criticism, but the same principle applies to the way in which you deliver your critique. Directing anger and frustration at the recipient can cause them to shut down, for example, while seemingly aimless and unstructured criticism leaves them with no potential to improve or progress going forward.

If you are tasked with appraising an under-performing employee, for example, it is crucial that you break down each point of criticism and determine the precise motivation for delivering each one. So if you criticise their application because you want them to fulfil their potential in the workplace and share this with the recipient, they can consider the feedback in context while benefiting from an actionable future goal. From your perspective, try using the mind-mapping technique to create a visual representative of your thoughts so that these can be organised and clearly communicated through feedback.

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3. Focus on Tackling actionable issues

Even though each piece of constructive criticism will have its own unique motivation, as a general rule such feedback is designed to either help drive personal and collaborative improvement or recover from a mistake. With this in mind, it is imperative that you only critique things which are within the recipient’s control, such as their attitude, application and level of skill. This is constructive criticism that enables your colleagues to take actionable steps towards improvements, whereas a general critique of external factors will leave them disillusioned and helpless.

In practical terms, let’s imagine that your colleague is organising a corporate event and has already paid in-full to secure a venue in a remote and difficult to access location. Instead of critiquing their choice and repeatedly saying that the venue is inadequate, it is far better to focus on what can be done to resolve the problem and make good on the investment. Laying on transportation for guests offers a viable solution, for example, as does being empathetic with guests to avoid further backlash.

4. Understand the issues at hand and do not make assumptions

Empathy is crucial to constructive criticism, as is a keen sense of objectivity. These two attributes enable you to understand the other person’s perspective, while also imploring you to understand the issues in detail before responding. In short, you need to act based on what you know rather than what you think, as this ensures that any feedback that you offer is constructive, fair and easy for the recipient to identify with.

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Let’s say that your colleague is tasked with presenting an update on a specific project, but is only able to deliver an uncertain speech that confused his managers and stakeholders. While it may be natural to assume that this performance was a result of nerves and inexperience (and subsequently suggest that someone else makes the presentation next time), this is not based on fact and does not take any additional factors into consideration. The issue may be a lack of preparation time to the pressure of work, for example, while there may be other circumstances that affected your colleague’s performance.

Either way, this more considered approach improves the quality and delivery of your feedback while also driving informed decision-making.

5. Empower Colleagues with specific and honest feedback

Whenever you aim to offer constructive criticism in the workplace, there is a need to be as specific and as honest as you possibly can. In terms of the former, excellent clarity of thought and an ability to articulate your critique concisely creates specific points for improvement, eliminating any ambiguity that may exist in the recipient’s mind. The value of this can be reinforced with honest and open communication, as this type of direct interaction drives succinct and easy-to-understand actions going forward.

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If you imagine that a sales colleague is struggling to engage buyers, you may look to offer them a critique concerning the effectiveness of their communication. This instantly open to conjecture, however, as this could apply to internal or external relationships while it may also relate to written or verbal communication. Instead, use specific and focused language to describe the issue in detail, stating that the colleague in question has an issue when talking to buyers.

It is also sensible to advocate the consequences of this problem, such as diminishing sales and a decline in turnover. This helps your colleague to understand the importance of the problem and the need to act on the criticism.

6. Use the Feedback sandwich method to underpin your constructive criticism

Blame culture and non-constructive criticism thrive in a climate of fear and short-term thinking, as people are more concerned with hiding their mistakes than taking on greater responsibility in the workplace. It is therefore important that you use sustainable methods to deliver constructive criticism, creating a culture of fairness in which workers are empowered to improve through feedback.

This is where the ‘feedback sandwich’ method of delivering constructive criticism comes into play, as this simple technique includes three segments that focus on an individual’s strengths and areas for improvement. When critiquing a colleagues performance, you start by discussing strengths and positive elements before continuing with constructive criticism and actionable suggestions for improvement. You then complete the process by reiterating the positive comments made at the start, while reinforcing the impact that the suggested improvements will have once implemented.

Whether you are critiquing a negative character trait or a piece of work, this method drives balanced feedback and incentivizes workers to make positive changes for the future.

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Last Updated on July 3, 2020

30 Small Habits To Lead A More Peaceful Life

30 Small Habits To Lead A More Peaceful Life

In today’s world, true peace must come from within us and our own actions. Here are 30 small things you can do on a regular basis to increase your overall sense of harmony, peace, and well-being:

1. Don’t go to every fight you’re invited to

Particularly when you’re around those who thrive on chaos, be willing to decline the invitation to join in on the drama.

2. Focus on your breath

Throughout the day, stop to take a few deep breaths. Keep stress at bay with techniques such as “square breathing.” Breathe in for four counts, hold for four counts, then out for four counts, and hold again for four counts. Repeat this cycle four times.

3. Get organized and purge old items

A cluttered space often creates a cluttered spirit. Take the time to get rid of anything you haven’t used in a year and invest in organizational systems that help you sustain a level of neatness.

4. Stop yourself from being judgmental

Whenever you are tempted to have an opinion about someone else’s life, check your intentions. Judging others creates and promotes negative energy.

5. Say ‘thank you’ early and often

Start and end each day with an attitude of gratitude. Look for opportunities in your daily routine and interactions to express appreciation.

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6. Smile more

Even if you have to “fake it until you make it,” there are many scientific benefits of smiling and laughing. Also, pay attention to your facial expression when you are doing neutral activities such as driving and walking. Turn that frown upside down!

7. Don’t worry about the future

As difficult as this sounds, there is a direct connection between staying in the present and living a more peaceful life. You cannot control the future. As the old proverb goes, “Worry is like a rocking chair. It gives you something to do, but it won’t get you anywhere.” Practice gently bringing your thoughts back to the present.

8. Eat real food

The closer the food is to the state from which it came from the earth, the better you will feel in eating it. Choose foods that grew from a plant over food that was made in a plant.

9. Choose being happy over being right

Too often, we sacrifice inner peace in order to make a point. It’s rarely worth it.

10. Keep technology out of the bedroom

Many studies, such as one conducted by Brigham and Women’s Hospital, have connected blue light of electronic devices before bed to adverse sleep and overall health. To make matters worse, many people report that they cannot resist checking email and social media when their cell phone is in reach of their bed, regardless of the time.

11. Make use of filtering features on social media

You may not want to “unfriend” someone completely, however you can choose whether you want to follow their posts and/or the sources of information that they share.

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12. Get comfortable with silence

When you picture someone who is the ultimate state of peace, typically they aren’t talking.

13. Listen to understand, not to respond

So often in conversations, we use our ears to give us cues about when it is our turn to say what we want to say. Practice active listening, ask questions, process, then speak.

14. Put your troubles in a bubble

Whenever you start to feel anxious, visualize the situation being wrapped in a bubble and then picture that sphere floating away.

15. Speak more slowly

Often a lack of peace manifests itself in fast or clipped speech. Take a breath, slow down, and let your thoughtful consideration drive your words.

16. Don’t procrastinate

Nothing adds stress to our lives like waiting until the last minute.

17. Buy a coloring book

Mandala coloring books for adults are becoming more popular because of their connection to creating inner peace.

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18. Prioritize yourself

You are the only person who you are guaranteed to live with 24 hours a day for the rest of your life.

19. Forgive others

Holding a grudge is hurting you exponentially more than anyone else. Let it go.

20. Check your expectations

Presumption often leads to drama. Remember the old saying, “Expectations are premeditated resentments.”

21. Engage in active play

Let your inner child come out and have some fun. Jump, dance, play, and pretend!

22. Stop criticizing yourself

The world is a hard enough place with more than enough critics. Your life is not served well by being one of them.

23. Focus your energy and attention on what you want

Thoughts, words, and actions all create energy. Energy attracts like energy. Put out what you want to get back.

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24. Assign yourself “complaint free” days.

Make a conscious decision not to complain about anything for a whole day. It might be harder than you think and the awareness will stick with you.

25. Surround yourself with people you truly enjoy being in the company of

Personalities tend to be contagious, and not everyone’s is worth catching. Be judicious in your choices.

26. Manage your money

Financial concerns rank top on the list of what causes people stress. Take the time each month to do a budget, calculate what you actually spend and sanity check that against the money you have coming in.

27. Stop trying to control everything

Not only is your inner control freak sabotaging your sense of peace, it is also likely getting in the way of external relationships as well.

28. Practice affirmations

Repeat positive phrases that depict the life and qualities you want to attract. It may not come naturally to you, but it works.

29. Get up before sunrise

Personally witnessing the dawn brings a unique sense of awe and appreciation for life.

30. Be yourself

Nothing creates more inner discord than trying to be something other than who we really are. Authenticity breeds happiness.

Featured photo credit: man watching sunrise via stokpic.com

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