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Choose Comfort for your Next Call Center Headset

Choose Comfort for your Next Call Center Headset

If you are the manager heading a call center, you know you have options for what type of headsets to purchase. You have choices in features and technology. You can go wireless or corded. While these are important decisions to make, you shouldn’t forget one item when picking out headsets. You want the headsets to be comfortable to wear. If they aren’t comfortable, you will have many complaining employees. You also might face a lawsuit if the employees believe you are causing damage to their ears or head on a daily basis. What are the most comfortable headsets available? Read this list for more information.

1. Plantronics Voyager Pro 

The Voyager series has caught the eye of industry insiders for its comfort. The headsets use a single earpiece with Bluetooth technology. The type can be put into a call center or have at home. The problem is that the series is bulky even though the bulkiness is what adds the comfort to the wearer. It’s also more stable when it is sitting on the ear. These are great for situations where talking on the phone and to other people in the same room is important. Employees can change from conversing with customers or coworkers quite easily. Telemarketers, customer support technicians and others who are constantly on the phone will benefit from these.

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2. Novero Tour

If you want less bulkiness, you will want the tour. The design is slim and looks futuristic. You can buy a wired or wireless version. You can choose off-white or black. Like the Voyager, it uses just one earpiece, but the headset comes with a band that goes over the head and leads to the microphone. The Voyager doesn’t need the band.

3. Logitech Wireless Gaming Headset

While call centers don’t need gaming headsets, you might benefit from the technology. Because gaming headsets are not like Bluetooth headsets for office use, they need to be comfortable. They often use a double earpiece headset design and surround sound for the game sounds. Call centers or telemarketers probably would not need surround sound. When you use two ear pieces, you have to have a band that links them. Although they might be heavy and cause pain in long-term use, a well-fitted headset shouldn’t cause this problem. Logitech Wireless Gaming Headset G930 has a memory foam headband, giving players hours of comfort. Then, they can go sleep on the pillow or mattress with the same material. Call centers that use double headsets might want to use the memory foam for the bands.

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4. Bose Bluetooth Headset

Bose is known for its many Bluetooth headsets. Users rate them highly. If you choose these headsets, they will fit comfortably in the ear instead of over it or around it. The silicone tip contours to the wearer’s ear with little pressure. The headset can sit on the edge of a fingertip and is lightweight. The downside of this technology is that people might find it uncomfortable at first if they aren’t used to wearing earphones inside the ear. However, they adjust. It has the advantage of being used anywhere. Generally, people use them if they are on the go or in the car.

5. Microsoft LifeChat LX 3000

The Microsoft LifeChat LX-3000 is designed to use two ear pieces that are cushioned with ear cups and a noise cancelling microphone. Although Microsoft created the headset to go with its Windows Live messenger, you can use it for other functions.

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6. iMicro SP-IM942 Headset with Microphone

This iMicro headset has the added benefit that it’s not as expensive as some of the others. The company calls it an ultra affordable option. This the comfortable headset for people without a lot of money. However, you lose features. Still, people praise its quality.

7. Razer Carcharias Gaming Headset

Again, this is one that is for playing games not working in a call center. The Razer Carcharias Gaming Headset fits over-the-ear. The ear pieces don’t touch the ear. Besides the other features, this gaming headset also has a noise-reducing microphone that attempts to pick up only the user’s voice. You lose the background noise of the game or in a call center. Despite its comfort, it doesn’t come with many features.

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Featured photo credit: Call Center Environment via lifehack.org

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Published on September 20, 2018

11 Google Chrome Apps and Features to Help You Get More Done with Less Effort

11 Google Chrome Apps and Features to Help You Get More Done with Less Effort

In today’s fast-paced and never-ending busy world, we are overwhelmed by tasks that need to be completed by tight deadlines. With so much technology it is difficult to find the right tools to help boost our efficiency. And, many tools get obsolete so its essential to stay up-to-date to know when you will have to make adjustments to these tools. Independently of where you work, there’s a good chance that you have to be working on a PC or a laptop.

Do you are feel like you do not have enough time, or cannot accomplish much as of late? It is recommended to take a step back and look at the big picture. Also, you want to explore new and innovative ways to improve productivity.

In this article, I outline 11 features and apps within the Chrome browser that can help you do just that.

Minimizing Tabs

Let’s face it we all have more than a dozen tabs opened on our computers. One neat trick to still keep most of them open is to turn them into pinned tabs. On Google Chrome you can right-click the tab and select “Pin Tab” option. This turns the tab into an icon enabling you to continue multitasking.

Pinning a tab anchors the tabs on the left of your toolbar; a great benefit of the “Pin Tab” feature is that you can’t close these tabs accidentally since the “X” disappears after pinning them.

Incognito Mode

Google Chrome is a very easy-to-use and intuitive. But, Google does collect our browsing data; so to remedy this, you can use Incognito Mode. This feature does not keep your browsing or download history. You can enable or access it in three different ways:

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  1. Press Ctrl/Command+shift+N
  2. Select File Menu and choose New Incognito Window
  3. Download extension New Incognito Window

This feature is very handy if you’d rather not have your browsing history stored and utilized for future advertisement or suggested pages.

Save Webpages as PDF Files

Have you ever browsed interesting or important information and then forgot to bookmark or save it in “favorites”, making it impossible to find again? Chances are you have done this on a number of occasions.

Thankfully, there is an easy solution. You can save webpages as PDF files. On your keyboard, press control/command+p and you will be able to save webpages as PDFs.

Open Recently-closed Tabs

Ever had dozens of tabs opened and all of a sudden your browser shuts down? It has probably happened to all of us. You can easily recover all of your tabs using two approaches. Don’t panic if this happens because there is a workaround and solution for it.

One is by pressing Ctrl/CMD+Shift+T.

The other approach is to click on the three vertical dots on your browser and hover over “History”.

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Solve Mathematical Problems

Google’s Chrome browser doesn’t just search for relevant and updated information. It is also capable of performing some mathematical problems. Within the omnibox (Chrome’s address or URL bar), you can perform mathematical exercises.

For example, if you are struggling with percentages you can search 20 percent of x amount and it will instantly provide a result. Pretty handy, right?!

Play Media Files

Are you frequently met with difficulties when playing or watch a video files? Well, once again Chrome comes to the rescue. You can can listen or play videos from all sorts of movie or music files (mp3, mp4, .mov, .mkv, .ogv, .webm, .wav, etc.) by simply dragging the file into the search bar.

In addition, you can view images, PDF files and Microsoft Office files, too.

Navigate Swiftly Between Tabs

With all of those tabs opened comes great navigation responsibilities. Rather than clicking through every tab, you can use shortcut keys like Ctrl+Tab to navigate all of the different tabs. Also, you are able to navigate to the first tab by pressing Ctrl-1, Ctrl-2, and so on. If you want to switch to the very last tab, press Ctrl-9.

Stay Focus(e)d

Computers nowadays have awesome capabilities.

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Sometimes we like to get work done, but let’s face it, we’re all human. We sometimes procrastinate by visiting a website we really like, or maybe take a break with watching a flick on Netflix, a video on YouTube or browsing Facebook.

With Chrome’s StayFocusd extension, you can truly stay focused and get more done in less time.

This extension naturally helps you stay more productive by limiting the amount of time you spend on websites. You can set the time and it will automatically block those sites after a certain period.

Grammarly for Editing

Grammarly is a must have, and it’s really a complete powerhouse. Grammarly helps you check your grammar and spelling for everything you write online.

You can use it professionally or as a student, which will make the editing process much easier and more efficient. Furthermore, it can automatically check for typos when you send an email, type a Tweet, or post a Facebook comment. It’s like having your own personal copyeditor!

Loom

There are times that words in an email or written text in a chat app will just not convey the right meaning.

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There is a saying that a picture is worth a thousand words. Well, the same is true of videos.

With Loom, you can capture, narrate and immediately share video recordings of your screen, which will help coworkers understand issues you are facing, or to easily convey an explanation on screen. Plus, with video you will be able to easily walk people through a process, and you can use it to create simple how-to videos.

Chrome Calendar Extension

No matter what your level of responsibility is at your job, Google Calendar is another essential resource to have at your fingertips.

Specifically, you can have this extension added as an icon in the toolbar of your browser, which I highly recommend. Once you add the extension to your browser, you can check for upcoming events with a single click without leaving your current page.

Final Thoughts

Google Chrome has definitely evolved from its inception. As you can see you have a very powerful tool that comes as a free installation and is loaded with dozens of capabilities. The above listed Chrome apps can resolve some of the most common obstacles to your time management and productivity.

Featured photo credit: Andrew Neel via unsplash.com

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