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Choose Comfort for your Next Call Center Headset

Choose Comfort for your Next Call Center Headset

If you are the manager heading a call center, you know you have options for what type of headsets to purchase. You have choices in features and technology. You can go wireless or corded. While these are important decisions to make, you shouldn’t forget one item when picking out headsets. You want the headsets to be comfortable to wear. If they aren’t comfortable, you will have many complaining employees. You also might face a lawsuit if the employees believe you are causing damage to their ears or head on a daily basis. What are the most comfortable headsets available? Read this list for more information.

1. Plantronics Voyager Pro 

The Voyager series has caught the eye of industry insiders for its comfort. The headsets use a single earpiece with Bluetooth technology. The type can be put into a call center or have at home. The problem is that the series is bulky even though the bulkiness is what adds the comfort to the wearer. It’s also more stable when it is sitting on the ear. These are great for situations where talking on the phone and to other people in the same room is important. Employees can change from conversing with customers or coworkers quite easily. Telemarketers, customer support technicians and others who are constantly on the phone will benefit from these.

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2. Novero Tour

If you want less bulkiness, you will want the tour. The design is slim and looks futuristic. You can buy a wired or wireless version. You can choose off-white or black. Like the Voyager, it uses just one earpiece, but the headset comes with a band that goes over the head and leads to the microphone. The Voyager doesn’t need the band.

3. Logitech Wireless Gaming Headset

While call centers don’t need gaming headsets, you might benefit from the technology. Because gaming headsets are not like Bluetooth headsets for office use, they need to be comfortable. They often use a double earpiece headset design and surround sound for the game sounds. Call centers or telemarketers probably would not need surround sound. When you use two ear pieces, you have to have a band that links them. Although they might be heavy and cause pain in long-term use, a well-fitted headset shouldn’t cause this problem. Logitech Wireless Gaming Headset G930 has a memory foam headband, giving players hours of comfort. Then, they can go sleep on the pillow or mattress with the same material. Call centers that use double headsets might want to use the memory foam for the bands.

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4. Bose Bluetooth Headset

Bose is known for its many Bluetooth headsets. Users rate them highly. If you choose these headsets, they will fit comfortably in the ear instead of over it or around it. The silicone tip contours to the wearer’s ear with little pressure. The headset can sit on the edge of a fingertip and is lightweight. The downside of this technology is that people might find it uncomfortable at first if they aren’t used to wearing earphones inside the ear. However, they adjust. It has the advantage of being used anywhere. Generally, people use them if they are on the go or in the car.

5. Microsoft LifeChat LX 3000

The Microsoft LifeChat LX-3000 is designed to use two ear pieces that are cushioned with ear cups and a noise cancelling microphone. Although Microsoft created the headset to go with its Windows Live messenger, you can use it for other functions.

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6. iMicro SP-IM942 Headset with Microphone

This iMicro headset has the added benefit that it’s not as expensive as some of the others. The company calls it an ultra affordable option. This the comfortable headset for people without a lot of money. However, you lose features. Still, people praise its quality.

7. Razer Carcharias Gaming Headset

Again, this is one that is for playing games not working in a call center. The Razer Carcharias Gaming Headset fits over-the-ear. The ear pieces don’t touch the ear. Besides the other features, this gaming headset also has a noise-reducing microphone that attempts to pick up only the user’s voice. You lose the background noise of the game or in a call center. Despite its comfort, it doesn’t come with many features.

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Featured photo credit: Call Center Environment via lifehack.org

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Last Updated on September 11, 2019

8 Most Effective Games and Apps to Learn to Type Fast

8 Most Effective Games and Apps to Learn to Type Fast

Computers and cell phones have become an integrated tool in our professional and personal lives that the original methods of using pen and paper may not be so common anymore.

Although our old-school methods of note taking may not have entirely left us, technology is advancing with no intention of slowing down; iPads are moving into service industries, video calls are taking the place of in-person interviews, and store receipts are making its way into our email inbox – all of which requires the skill of typing.

Learning a new skill doesn’t have to be boring and never had to be. Thankfully, there are effective games and apps that can help you learn to type fast with swift precision and accuracy.

Why Typing Fast Matters?

Learning how to type fast is a game changer. In fact, you can save 21 days per year by typing fast!

Although shaving several minutes from curating a long email or texting paragraphs in a text message may not seem to be of great significance, the minutes soon do eventually add up and the long list of tasks then evolve into frustration. By the end of the day, time is being wasted, and the work pile is stacked high over your head.

Why not alleviate some of those frustrations through practice and dedicating your spare time to build muscle memory?

Learning a simple skillset like speed typing can drastically improve other essential areas in life including time-management and prioritization. Not only does it help you efficiently complete tasks at work and in your personal life, but it also boosts your productivity.

8 Most Effective Typing Games and Apps

Everyone learns at different speeds and uses various methods. While some work better under pressure and tight deadlines, others thrive when given ample amounts of time to learn and soak in the knowledge that is being provided. Despite the number of resources that are available in the hollow corners of the internet, it’s all about finding one source that helps you learn at your fullest potential.

Whether you’re a keyboard ninja or not, here are some effective typing games and apps that allow you to test your speed, accuracy, and maybe shoot some spaceships along the way.

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For Beginners

1. Speed Typing Online

    What’s more fun than to type to the story of Alice in Wonderland or the lyrics to “Hey Jude”? Speed Typing Online is an online typing game that allows you to dive into the creative and familiar world of famous books, fables, songs, and even hone your skills in data entry.

    The bright blue frame holds the text, which then turns green after punching in the accurate keystrokes. After the end of the personal timer, a statistics page appears to show you your typed words per minute, accuracy, correct and incorrect entries, and error rate.

    2. Typing Trainer

      Typing Trainer

      is another online platform suited for beginner typists looking for step-by-step lessons. Learning the keys on a keyboard can confusing especially for those who aren’t as familiar or getting adjusted to typing on a computer keyboard.

      Typing Trainer has a collection of step-by-step tutorials that covers everything from sentence drills, introduction to new keys as the lessons progress, and skills test. The Typing Trainer specifically highlights unique features in each lesson including a warm-up section where the user begin to build muscle memory and learn to type without looking at the keyboard.

      The website is also programed to identify difficulties the user is facing when typing specific words or sentences.

      3. TapTyping – Typing Trainer

        There is the feeling of physically typing on a keyboard and then there’s the feeling of typing on a touch screen mobile device.

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        Since the use of cell phones has become closely integrated into our everyday lives, learning to type on a mobile is much of a skillset as it is to type on a computer. The mobile typing app, TapTyping – Typing Trainer, allows users to practice while on-the-go making it perfect for commuters who want to practice typing during their down time.

        The app allows you to challenge other typists around the world with TapTyping’s global leaderboard and test your skills by taking advanced lessons. There’s always room for improvement and with the app, you’ll be able to find your mistakes by watching a heat map of your finger strokes.

        For professional writers and programmers

        4. The Most Dangerous Writing App

          Suitable for writers facing a creative block or on a tight-deadline, the Most Dangerous Writing App is a website that forces your fingers to type as quickly as your ideas.

          If you stop longer than 5 seconds, everything you had written will slowly disappear from the screen.

          Sessions are timed from 3 minutes to 20 minutes, or can go from 75 to 1667 words. This online app is perfect to brain dump ideas, write a chapter of a manuscript you’ve been stuck on, or help with procrastination.

          If you’re up to the challenge, try the hardcore mode – an alternative option where a single letter appears on the screen at a time. This level prevents you from seeing the entire word, sentences, or even correct any spelling or grammatical mistakes until the timer is complete.

          If you’re wondering, copying and pasting is not an option until each the end of each session.

          5. The Typing Cat

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            Looking to upgrade your typing skills? Also working as a personal tutor, the Typing Cat has a list of regular typing courses with the option to try other lessons with more complexity such as HTML. Learning to type code is a another valulable skillset worth adding.

            Even with disregarded interest in the coding world, using the code course enhances your typing skills and allows your fingers to familiarize itself with uncommon word combinations and placement of punctuations on a keyboard.

            The coding course can be difficult even for typing whizzes, but it’s all a part of muscle memory. According Psychology Today,[1] only a handful of people actually learn how to type by looking at an actual keyboard, while a majority of the population locate specific keys intuitively through muscle memory.

            Available courses include EcmaScript 6, HTML 5, and CSS 3.

            Fun typing games

            6. ZType — Space Invaders Meet Webster

              Remember playing the iconic 70’s game that allowed you to shoot tiny purple and green aliens from one end of the screen to the other with a two-bullet laser? It’s hard to believe that Space Invaders just turned 40 , but you can still get the same adrenaline rush with ZType, a typing game with the same shooting concept.

              Ztype works in waves – stages that must be cleared but instead of aliens, you must type out the words before the missiles destroy your ship at the bottom of the screen. Every so often, longer and mor complex words would appear and if the words are not typed in the allotted time, a series of letters will disperse like missles.

              The game is quick on the fingers and will still have your heart pumping until the very end.

              7. Epistory – Typing Chronicles

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                Although this game does cost money to purchase, it is worth the investment if you’re looking for a refreshing and alternative mode to learning how to type fast.

                Epistory – Typing Chronicles is a role-playing action and adventure game of a young girl riding a fox in a magical and fictional realm; together they combat enemies in the shapes and forms of words.

                Once you’re starterted, you almost forget you’re playing a typing game. The paper craft art aesthetics of the game has you captivated by the vibrant colors and character’s storyline, while having you build your typing skills.

                8. Daily Quote Typing

                  Need some inspiration? Say no more.

                  Daily Quote Typing is one of many gammes available on Wordgames.com – a website that offers a variety of typing games ranging from different levels based on your experience.

                  With Daily Quote Typing, users are able to type out inspirational quotes by famous leaders, inventors, and innovators such as Mark Twain and Albert Einstein.

                  Bottom Line

                  At the end of the day, discipline and patience is what teaches to type faster. It comes down to making that commitment to improving not only your typing abilities, but in a lifelong skill that benefits other areas in life.

                  By practicing daily and using effective games and apps, it’s only a matter of time before keystrokes will become second nature and your brain will adapt to learning other skills faster.

                  Featured photo credit: Unsplash via unsplash.com

                  Reference

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