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How Mentally Strong People Solve Communication Problems

How Mentally Strong People Solve Communication Problems

Communication and Long-Distance Relationships

In my early twenties, I said goodbye to my family in New York City and moved to Boston for graduate school. While I’d been living in my parents’ house, I talked to my mother, father, and teenage brother all the time, and felt really good about doing so. After I moved out, I wanted to stay close, so I called my family often. However, phone calls with my brother proved a major challenge. I called him regularly but he usually did not call back. My mother encouraged me to keep calling him, and reminded him often to call me – which he rarely did. I was upset and confused by this, as you can imagine, and when I visited NYC and pressed my brother to call me, he apologized, and said he would call back when I called. He did so for a bit, but then stopped again. My mother was distraught, and I was too. Negative feelings and thoughts kept running through my head: why didn’t he call me back? Didn’t he love me? Didn’t he care about me?

This issue festered for a couple of years, until I decided to deal with it directly. On my next extended visit to NYC, I sat down with him, and had a serious conversation. It turned out that my brother really dislikes talking on the phone. This form of communication just stresses him out. He has a much stronger preference for instant messaging as a mode of communication. Moreover, his Elephant brain developed an “ugh field,” a variety of negative emotions, around communicating with me. This was due to the combination of pressure he experienced from my mother and me, and the guilt and shame that came from him failing to call.

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What I Should Have Done

I really wish I knew how he felt! What I should have done was notice that he was not calling me back, and have a conversation about the problem with him right away. I should not have insisted that he call me, but instead express curiosity about why he did not. That way, I would have found out about his anxiety and stress around phone conversations. He would not have felt guilty and pressured. I would not have felt sad and confused. Everyone would have been better off!

Broader Relevance for Communication and Relationships

This story illustrates the importance of adapting one’s communication style to one’s audience. Much has been written about the vital role of communication in the workplace and in civic engagement, especially analyzing and targeting the preferences of your audiences to meet your communication goals. Research shows that such communication is also vital in our personal lives, such as ensuring healthy romantic relationships. Studies of family communication have likewise shown the importance of communicating well and especially being flexible about one’s communication style and preferences.

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Flexibility and Anchoring

Such flexibility was the missing ingredient in my communication to my brother. I had the goal of cultivating my relationship to my brother, but was trying to reach this goal in a way that was not intentional. So I decided to be more flexible and started exchanging Facebook messages with him, using Gmail chat, and other instant messaging services. We grew closer and had a much better relationship. We even worked to solve occasional problems that would come up between one of us and our parents!

Now, why did this problem occur in the first place? Well, from my background growing up, I developed a reference point, in other words a perception of what is normal and appropriate, of the phone being the “right way” to maintain and cultivate relationships with close people. I suffered from the anchoring bias, a common cognitive bias, the scientific name for thinking errors frequently made by our minds. The anchoring bias occurs when people rely too heavily on information they got early onward, and do not move away from this anchor sufficiently based on new information. I had to acknowledge that I failed at my brother’s mind and forgot that my mental map does not match his mental map.

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    Dealing with Anchoring

    So how does one deal with the anchoring bias? A useful strategy is remembering the benefit of re-examining our cached patterns. This term refers to habits of thought and feeling in our mind that we absorbed uncritically from the social environment around us, as opposed to conclusions we arrived at by our own intentional reasoning. Re-evaluating our cached patterns of thought and feeling enables us to see reality more clearly, make more effective decisions, and achieve our goals, thus helping us gain greater agency in personal relationships and other life areas.

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    So whenever you notice yourself confused or upset by something that you did not expect, stop and think: what is the origin of your confusion? Is it coming from some sort of cached pattern, where you think something is the only “right way” of doing things? Think about whether there are any alternative ways of achieving your desired outcome. (This is part of a broader strategy of dealing with common thinking errors by considering alternatives, which research shows is a very effective way for avoiding thinking errors.) Try listing at least 3 alternatives, and describe why each of them can be valid and right, at least for other people if not for you. Remember, relationships are a two-way street, and you need to respect the other person and their preferences in order to communicate well.

    Questions for Consideration

    To help you internalize this information, gain long-lasting benefit from reading this article, and use it effectively in your everyday life for improving your thinking, feeling, and behavior patterns, reflect on and answer the questions below.

    • Can you identify any ugh fields you developed? How do you deal with ugh fields?
    • In what ways, if any, can you be a better communicator in your professional, personal, and civic life areas?
    • Are there any instances where the anchoring effect caused you to make sub-optimal decisions?
    • Do you think you have any cached patterns that might be harmful to your mental well-being?
    • If so, what steps can you take to deal with these cached patterns?

    Featured photo credit: Phone via flickr.com

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    Dr. Gleb Tsipursky

    President and Co-Founder at Intentional Insights; Disaster Avoidance Consultant

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    Published on October 7, 2019

    4 Types of Toxic People and How to Deal with Them

    4 Types of Toxic People and How to Deal with Them

    Can a person really be toxic? Well, a toxic person does not refer to those who are affected by the virus or toxic. To be precise, toxic people are those who are very unsupportive, abusive and unhealthy in nature. Their behavior is filled with venom and you will not feel any sort of gentle breeze in their words.

    In this article, you will learn how to spot out a toxic person, and what you can do to deal with them.

    Signs of Toxic People

    To make it more obvious, I have added some signs of toxic people below.

    Manipulative Behavior And Fabricated Mind

    Toxic people are unable to deal with the bitter truth firmly. If you are going to blurt out their fabrications with proof, they will try to change the whole matter with their manipulative behavior. They will titillate you with sensitive words or they will try to frighten you to get rid of the problems.

    Inhuman And Merciless in Nature

    We know that sharing our thoughts with friends will keep us in good mental state. But, if you are not getting fruitful outcomes, you have to understand that you are spending time with toxic friends.

    Toxic people do not know how to put themselves in other’s shoes. They just put on a mask of simplicity. But, in reality, they don’t have feelings for you. Therefore, you should stop sharing your valuable time with them as you will get nothing except annoyance and silence.

    Hypocrisy at Its Best in Their Nature

    Toxic people have a great hunger for respect, adoration, and fidelity. After dignifying them with these valuable elements, you will get nothing; you will be cheated, manipulated and criticized by them. And, if you are not willing to listen to them, you will be controlled by guilt-tripping.

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    Emotional Outburst And Pathological Excuses

    Toxic people always want to see themselves in the positive end. Therefore, to get their job done, they always have an emotional outburst and emotional excuse to make an impulsive impression upon you.

    We do mistakes and it is our duty to accept those mistakes. But, toxic people have their own rules, they have a tendency to present themselves rationally even after committing a mistake. If someone tries to expose themselves with facts, they show no embarrassment and use emotional excuses as a shield.

    Play with Your Emotion And Gradually Erode It

    Toxic people always try to condescend you with critical jokes and when you try to elicit your thoughts, they just burst out laughing. Teasing becomes an important element in your relationship with toxic person. They even give you backhanded compliments to belittle you.

    Thus, using their toxic mindset, they just gradually diminish your abilities as well as intelligence. And you will have nothing left in your hand other than putting up with these things to maintain the silence.

    Well, you probably might have not seen all these signs in one person as there are different types of toxic people roaming around you.

    4 Types of Toxic People

    To understand it better, I’m mentioning the different types of toxic people here.

    1. Conversational Narcissist

    There are some toxic people who do not know how to give importance to others. They will talk about themselves but never ask you about your condition; they will only recall you when they need you or they are facing some sort of problems.

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    2. Emotional Vampires

    These vampires do not suck your blood but dissipate your emotion. They always talk negatively about everyone and compel you to think in the same pattern that they follow. They mask themselves in such a way in front of you that you gradually start giving importance to them. But, ultimately, you will not get any positive outcome from them.

    3. Monsters with Green eyes

    As discussed earlier, toxic people will give you backhanded compliments. Basically, these are called monsters with green eyes. These monsters feel happy when you feel sad. Therefore, they will always try to belittle your achievements, intelligence, and strengths. Along with it, they give compliments with some negativity in it.

    4. Black-Eyed Cats

    These cats always do mew-mew and try to control everything around them. They love to be pampered but, they do not like if someone goes against them.

    If you are in a relationship with such persons, you will be nagged until you are giving them complete satisfaction. In a nutshell, it must be said that you have to align yourself with them if you want to live with them. But, ultimately, you will lose your mental, conversational and emotional freedom.

    How to Deal with Toxic People

    Living with problems is more convenient than living with toxic people. But, toxic people are parasites and therefore, you will see these monsters rambling around you wherever you go.

    However, if you know how to deal with them, it would be very helpful for you and your life would be much easier to live. We have added some tips to assist you, just check these out.

    Get Rid of Intermittent Reinforcement

    We are very optimistic in nature and over the time, this optimism has reached to such a level that we can happily put up with the ‘close losses’ instead of trying to catch the ‘near wins’.

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    B.F Skinner once did an experiment with three rats. He put them in different cages attached with levers. The lever delivered food when it was pressed. In the 1st cage, the lever always delivered food when the rat pressed it. In case of the 2nd cage, food was never delivered by the lever even after pressing it, therefore, the rat understood the lesson and never tried to get food. But, in the third cage, the lever delivered food randomly and as a result, the rat was completely hooked and fixated. He constantly pushed it but didn’t get the food always.

    Well, this is called intermittent relationship and the same thing happens in human relationships where toxic people give you intermittent reinforcement and your heart gets pumped up with optimism. As a result, you will be hooked and your life will be fixated at some point with toxic people.

    You should learn to move on without them and live your life happily because random happiness cannot bring permanent relief.

    Never Make Too Many Allowances And Pardons

    Well, sympathetic attitude is very good and it is also a fact that sometimes toxic people suffer from genuine depression, physical as well as mental illness. But, you have to set a boundary and you cannot allow people to get away with anything so easily.

    If you make too many allowances as well as pardons, it would not be good for you in the long-term. Yes, there are some people who are facing extreme hardships and they are not even toxic in nature. But, all you can do is show some genuine compassion keeping yourself within the boundaries.

    Always Try to Ignore Their Toxic Traps

    Demotivational words are the primary weapon that they frequently use in their implications to detract you. Along with this, they throw words in such a way that you start feeling guilty. Well, you must understand that these are just toxic traps and you should not step on it.

    Always remember that you will have full access to freedom if you stop taking things personally. They not only do this with you but also with everyone. You just have to keep in mind that these toxic words are not based on truth but on their own mental reproduction. So, you just have to ignore this and focus on your work.

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    Show Them Your Beautiful Smile Not the Curves on Your Forehead

    Toxic people have an aptitude to attack mentally, mock disgracefully and diminish shamefully. But, you will not be affected if you don’t surrender yourself. Show them that you are not getting belittled or insulted.

    We all have our problems and we also know that we are capable of solving these problems. Therefore, the matter entirely depends upon us and if we don’t allow these vampires to enter into our life or play with our emotions, they cannot suck our happiness. So, I’d suggest you show your beautiful smile when they buzz around you.

    Don’t Suppress Yourself

    Toxic people will intimidate, bully, pass guilt, and forcefully take money from you to get their job done. They know very well that they are doing wrong and at the same time, they are acquainted with the concept that we are incapable of doing anything against them.

    Most of the time, we keep ourselves quiet until someone speaks up. And because of this suppressive mindset, we are gradually being dragged into their mind games.

    Well, we have to change this concept as it infuses courage into them. We need to obstruct them with firm minds and make them realize the negative consequences of their behavior.[1] If they are upsetting you, just tell them directly. Your direct statement might open a new gate of opportunity that will allow you to help them if they are suffering from genuine problems.

    So, why are you still tolerating these toxic people? Follow the tips mentioned above and deal with them in the right way.

    Featured photo credit: Devin Avery via unsplash.com

    Reference

    [1] Tips for Grooming: Change Your Fixed Negative Belief

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