Advertising
Advertising

Why Being Genuine Is More Important Than Having High EQ On The Road To Success

Why Being Genuine Is More Important Than Having High EQ On The Road To Success

In 1990, psychologists Peter Salovey at Yale and John Mayer at the University of New Hampshire introduced the concept of emotional intelligence (EQ). More than two decades later today, EQ is taught widely in secondary schools, medical schools and business schools because it is an essential component for performance at work and overall success in life.

Some of the most distinguished individuals in history are celebrated because of their great emotional intelligence. Take Dr. Martin Luther King, Jr., for example. When he delivered his famous speech about his dream for America, he chose language that would tug at the hearts of people and stir emotions.

“America has given the Negro people a bad check,” King thundered, However, this land, “sweltering with the heat of oppression,” could be “transformed into an oasis of freedom and justice,” he said. King dreamed of a future in which “on the red hills of Georgia, sons of former slaves and the sons of former slave-owners will be able to sit down together at the table of brotherhood.”

Delivering this electrifying speech required emotional intelligence—an ability to recognize, arouse, and manage passions and emotions. Dr. King’s speech became one of the most powerful in history because he managed his own feelings magnificently and aroused the emotions of multitudes, prompting them into action. As his speechwriter Clarence Jones writes, King delivered “a perfectly balanced outcry of reason and emotion, of anger and hope. His tone of pained indignation matched that note for note.”

When you are even a fraction of this good at controlling your own emotions, you can easily disguise your true feelings if you wanted to. When you know how to arouse people’s passions, you can tug at their heartstrings and incite them to act against their own best interests.

Advertising

As you can deduce, being emotionally intelligent and able to read people, to stir up emotions can be used for good or evil.

The dark side of emotional intelligence

When people have self-serving motives, EQ can be a weapon for manipulating others. This statement is true in our personal relationships as it is in our professional relationships. From a leadership perspective, this fact becomes clear when you juxtapose Dr King and another highly influential leader of the 20th century who spent years studying the emotional effects of his body language.

Tirelessly rehearsing his speeches, practicing his hand gestures, and analyzing images of his overall body movements on stage allowed him to become “an absolutely spellbinding public speaker,” says historian Roger Moorhouse—“it was something he worked very hard on.”

This man was Adolf Hitler.

One observer noted that Hitler’s persuasive impact came from his ability to strategically express emotions. He would “tear open his heart”. These emotions affected his followers to the point that they would “stop thinking critically and just emote.”

Advertising

In light of these two opposite extremes, you can see why it is important that we stop assuming emotional intelligence is always good. We need to recognize that EQ is “morally neutral”  – which is something we already know at a subliminal level, especially in today’s society full of phony fads, media hype, and personal brands.

Besides, people don’t usually accept demonstrations of emotional intelligence at face value anyways. We want to know that what you are saying or doing is genuine. In other words, we want to know that your emotions and actions are authentic. EQ alone doesn’t guarantee you will succeed. You also need to be genuine to be truly successful.

Genuine people ultimately triumph

According to a study from the Foster School of Business at the University of Washington led by Christina Fong, sincere leaders are far more effective at motivating people because they inspire trust and admiration through their actions, not just their words. Many leaders say that authenticity is important to them, but genuine leaders walk their talk every day.

In case you’re wondering, “genuine” means actual, real, honest,and sincere. Genuine people are pretty much the same on the inside as their behavior is on the outside. Unfortunately, it’s tough to discern whether someone is genuine. However, you can always do a quick check to identify this rare quality – in yourself, as well as in others – by comparing projected ideas or behavior with that of people who are highly genuine.

1. They are consistent.

Since they are in touch with their true emotions and have no real need to pretend, genuine people are predictable… in a good way. What you see is more or less what you get.

Advertising

2. They don’t tend to exaggerate or overreach.

They are honest and straightforward. They won’t parse their words or sugarcoat the truth.

3. They practice what they preach.

They are not likely to advise people to do something they wouldn’t do themselves. They actually tend to lead by example.

4. They are not boastful.

Exhibiting pompous and elevated airs is a charade. Genuine people are humble and have no desire to brag about their abilities and or strengths.

5. They are not overly modest.

Just because they are humble doesn’t mean they are timid. Genuine people are real. They don’t exhibit false modesty.

6. They are not thin-skinned.

They don’t take themselves too seriously. That means genuine people don’t take offense when none is intended.

Advertising

7. They forge their own paths.

They don’t follow others blindly, nor do they derive their sense of worth, pleasure or satisfaction from the opinions of others. Genuine people create their own way.

Conclusion

Ultimately, a genuine person is his or her own person—true to themselves. This honesty is one of the key ingredient for success. Nobody wants to work or hang out with a phony. Authenticity is what qualifies EQ.

Featured photo credit: astarot via shutterstock.com

More by this author

David K. William

David is a publisher and entrepreneur who tries to help professionals grow their business and careers, and gives advice for entrepreneurs.

How to Construct a Killer Meeting Agenda That is Simple and Effective 25 Brain Exercises for Memory That Actually Help You Remember More 5 Types of Leadership that Help You Build a High Performance Team 10 Amazing Health Benefits Of Beer You Probably Never Knew 15 Funny Idioms You May Not Know (And What They Actually Mean)

Trending in Communication

1 15 Inspiring Ideas to Boost Your Motivation for Success 2 How to Improve Communication Skills for Workplace Success 3 How to Turn Your Fear of Missing Out into a Joy of Missing Out 4 What Is Resilience and Why Is It Important? 5 Positive Motivation vs Negative Motivation: Which One Is Better?

Read Next

Advertising
Advertising
Advertising

Last Updated on April 11, 2019

How to Improve Communication Skills for Workplace Success

How to Improve Communication Skills for Workplace Success

Possessing strong communication skills will help you in every phase of your life. This is especially true in the workplace.

I have personally worked with several leaders who were masters of communication. A few were wonderful speakers who could tell a great story and get everyone in the room engaged. Those of us in attendance would walk away feeling inspired and eager to help with what came next. Others were very skilled at sharing a clear direction and job expectations.

I knew exactly what was expected of me and how to achieve my goals. This was the foundation of an energized and vibrant role I was in. What I have found is strong communication skills are incredibly helpful and sometimes critical in how well we perform at work.

Here we will take a look at how to improve communication skills for workplace success.

How Communication Skills Help Your Success

Strong communication skills pave the way for success in many ways. Let’s look at a few of the big ones.

Create a Positive Experience

Here are two examples of how well developed communication skills helps create a positive experience:

When I first moved to the city I now live in, I began a job search. Prior to my first live interview, I was told an address to go to. Upon arriving at the address provided, I drove around and around attempting to find the location. After 15 minutes of circling and looking for the address, I finally grabbed a parking spot and set out on foot.

What I discovered was the address was actually down an alley and only had the number over the door. No sign for the actual company. The person that gave me those very unclear directions provided a bad experience for me.

Had they communicated the directions to get there in a clear manner, my experience would have been much better. Instead the entire experience started off poorly and colored the entire meeting.

As a recruiter, I frequently provide potential candidates with information about a job I’m speaking to them about. In order to do this, I also provide a picture of the overall company, the group they might be joining, and how their role fits in and impacts the entire company.

Time and time again I have been told by candidates that I have provided the clearest picture of a company and role they have ever heard. They have a positive experience when I clearly communicate to them. Even when the position does not work out for them, often times they will want to stay in touch with me due to the open communication and beneficial experience they had during the interviewing process.

Advertising

Strong communication skills will provide a positive experience in virtually any interaction you have with someone.

Help Leadership Skills

It’s certainly a skill all its own to be able to lead others.

Being a mentor and guiding others towards success is a major hallmark of great leaders. Another characteristic of effective leaders is the ability to communicate clearly.

As I referenced above, having a leader who can plainly articulate the company’s mission and direction goes a really long way towards being the Captain of the boat that others want to follow. It’s like saying “here’s our destination and this is how we are going to get there” in a way that everyone can get on board with.

Another critical component of everyone helping to sail the boat in the right direction is knowing what your portion is all about. How are you helping the boat move towards its destination in the manner than is consistent with the leaders’ vision?

If you have a boss or a manager that can show you what it takes for not only you to be successful, but also how your performance helps the company’s success then you’ve got a winner. A boss with superior communication skills.

Build Better Teams

Most of us work in teams of some sort or another. During the course of my career, I have led teams up to 80 and also been an individual contributor.

In my individual contributor roles, I have been part of a larger team. Even if you are in business for yourself, you have to interact with others in one manner or another.

If you have strong communication skills, it helps to build better teams. This is true whether you are in an IT department with 100 other fellow programmers or if you own your own business and have customers or vendors you communicate with.

When you showcase your robust ability to communicate well with others while interacting with them, you are building a better team.

Now let’s jump in to how to improve communication skills to help you pave the way for your workplace success.

Advertising

How to Improve Communication Skills for Workplace Success

There are many tips, tricks, and techniques to improve communication skills. I don’t want to overwhelm you with too much information, so let’s focus on the things that will provide the biggest return on your time investment.

Most of these tips will be fairly easy to become aware of but will take time and effort to implement. So let’s go!

1. Listen

Ever heard the saying you have two ears and one mouth for a reason? If you haven’t, then here’s the reason:

Being a good listener is half the equation to being a good communicator.

People who have the ability to really listen to someone can then actually answer questions in a meaningful way. If you don’t make the effort to actively listen, then you are really doing yourself and the other person a disservice in the communication department.

Know that person who is chomping at the bit to open his or her mouth the second you stop talking? Don’t be that person. They haven’t listened to at least 1/2 of what you’ve said. Therefore the words that spill out of their mouth are going to be about 1/2 relevant to what you just said.

Listen to someone completely and be comfortable with short periods of silence. Work on your listening skills first and foremost.

2. Know Your Audience

Knowing your audience is another critical component to having strong communication skills. The way you interact with your manager should be different than how you interact with your kids. This isn’t to say you need to be a different person with everyone you interact with. Far from it.

Here is a good way to think about it:

Imagine using your the same choice of words and body language you use with your spouse while interacting with your boss. That puts things in a graphic light!

You want to ensure you are using the type of communication most relevant to your audience.

Advertising

3. Minimize

I have lunch with a business associate about 3 times a year. We’ve been talking for several years now about putting a business deal together.

He is one of those people that simply overwhelms others with a lot of words. Sometimes when I ask him a question, I get buried beneath such an avalanche of words that I’m more confused than when I asked the question. Needless to say this is most likely a large portion of why we never put the deal together.

Don’t be like my lunch business associate. The goal of talking to or communicating with someone is to share actual information. The goal is not to confuse someone, it’s to provide clarity in many cases.

State what needs to be stated as succinctly as possible. That doesn’t mean you can’t have some pleasant conversation about the weather too.

The point is to not create such an onslaught of words and information that the other person walks away more confused than when they started.

4. Over Communicate

So this probably sounds completely counter intuitive to what I just wrote about minimizing your communication. It seems like it might be but it’s not.

What I mean by over communicating is ensuring that the other person understands the important parts of what you are sharing with them. This can be done simply yet effectively. Here’s a good example:

Most companies have open enrollment for benefits for the employees in the fall. The company I work for has open enrollment from November 1 to 15. The benefits department will send out a communication to all employees around October 1st, letting them know open enrollment is right around the corner and any major changes that year. There’s also a phone number and email for people to contact them with any questions.

Two weeks later, we all get a follow up email with basically the same information. We get a 3rd communication the week before open enrollment and another one 1 day before it starts.

Finally we get 2 emails during enrollment reminding us when open enrollment ends.

There’s minimal information, it’s more of a reminder. This is effective over communication.

Advertising

5. Body Language

The final critical component to how to improve communication skills for workplace success is body language. This is something most of us have heard about before but, a reminder is probably a good idea.

When I am in a meeting with someone I am comfortable with, I tend to kind of slouch down in my chair and cross my arms. When I catch myself doing this, I sit up straight and uncross my arms. I remember that crossing arms can many times be interpreted as a sign of disagreement or conflict.

In general, the best rule of thumb is to work towards having open body language whenever possible at work. This means relaxing your posture, not crossing your arms, and looking people in the eye when speaking with them.

When you are speaking in front of others, stand up straight and speak in a clear voice. This will convey confidence in your words.

Conclusion

Possessing strong communication skills will help you in many facets of your life and most certainly in the workplace.

Good communication helps create better teams, positive experiences with those we interact with, and are critical for leadership.

There are numerous tactics and techniques to be used to improve communication skills. Here we’ve reviewed how to improve communication skills for workplace success.

Now go communicate your way to success.

More Resources About Effective Communication

Featured photo credit: HIVAN ARVIZU via unsplash.com

Read Next