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Keep Calm and Carry On: 7 Strategies for Dealing with a Difficult Family Member During the Holidays

Keep Calm and Carry On: 7 Strategies for Dealing with a Difficult Family Member During the Holidays

As bright and merry as the holidays might be, it’s inevitable that tension within families will arise. How could they not? Put together a group of people who have been more or less estranged for several months (if not a year), douse them with sugar, booze, and high expectations, and you’re bound to confront a few challenges.

There’s our Uncle Joe, who unknowingly spits when he talks, over-imbibes, and used his experience in the war as a launching pad for uncomfortable political debates. There’s our Aunt Gini, who, make no mistake about it, will find a way to bring up someone’s latest scandal just as the turkey is being served. There’s the Mother Hen, who’s a Nazi in the kitchen; the sullen nephew; the angry cousin; the philandering new husband. The list goes on, and the migraine intensifies, until the mere thought of enduring a two-hour family dinner has you running toward the hills.

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However you define “difficult” in your family, the good news is that you can keep calm and carry on. Here’s how.

1. Set boundaries.

Perhaps there was a time in your past when you were vulnerable (and, let’s admit it, a bit tipsy on your grandmother’s mulled wine) and dished about your personal life, down to the minutest, most sordid detail. Put that in the past, and face this holiday season with a commitment to remain mum, lest your stories or confessions be used as ammo in the future. And, yes: mum. When someone asks an intimate question, smile and say, “Have you tried this pecan pie?” Or confuse them with an equally intimate question, your eyebrows raised. Or distract them with a compliment. However you choose to handle the awkward moment, know that boundaries exist for a reason and no one should persuade you to cross them. It’s one of the great pleasures of adulthood.

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2. Realize you’re not a magician (or a therapist, stylist, admissions counselor, or bartender).

By this, I mean, you’re not responsible for anyone else’s happiness, nor are you there to listen to your cousin’s litany of complaints about the dating scene in Orlando. This is a crucial lesson to learn, and one that takes years to fully sink in. But think about it: if you walk into a holiday party, convinced your grandfather’s satisfaction with the event is your responsibility and yours alone, you’re destined for disappointment. Likewise, if you believe that an hour’s chat over champagne will heighten your sister’s self-esteem and lead to her making smarter, safer choices, you’re headed for a letdown. Be polite, help with the dishes, praise the hosts, offer your warmth and love, but remember that while you might be able to provoke a smile, you can’t guarantee anyone else’s contentment except your own.

3. Avoid drama.

Holidays are ripe for drama, because here’s a newsflash: spiked eggnog, rich dishes, claustrophobic living rooms, overstimulated children, and adults with their noses out of joint does not a pretty party make. Inescapably, someone will find something to get upset about—and will want you to jump on their train of self-pity and rage. Your job is to stay off it at any cost. Which brings me to my next point—

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4. Have an exit strategy.

This could be temporary (“Excuse me, I have to use the ladies’ room”) or more lasting (informing the hosts ahead of time that you’ll be leaving at 9:30 because of a prior commitment). Avoid carpooling if your riding partners have a reputation for overstaying their welcome, keep your cellphone handy, and never allow yourself to be bullied into staying “just for one more.” (We all know there’s never been a more deceptive plea.) Having a way out will give you comfort throughout the event, allowing you to acknowledge and appreciate that your time there is finite.

5. Wear a shield.

And no, I don’t mean the Batman shield you bought your son at Walgreens for Halloween—I mean an invisible shield that protects you from the insults and injuries of others. Whether your mother-in-law has a habit of saying, “My, you look healthy!” (code for “you’ve put on weight”) or your uncle criticizes your food (“Cranberry relish? Again?”), envisioning an impenetrable bulwark around you will keep you from falling prey to the outward manifestations of someone else’s self-hate. If someone says something scathing—or even downright hurtful—allow it to bounce right off you, preferably right back into their face.

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6. Open your heart, but claim it as your own.

It’s indisputable: the way we feel about someone is directly reflected in the way they treat us in return. If you have doubts about your niece’s decision to switch careers in a formidable economy or have frankly never been fond of your son’s girlfriend’s choice of attire, now is not the time to let either pettiness or harsh opinions surface. If we arrive ill-disposed towards a particular person, there’s hardly a doubt that said individual will respond in kind (or, rather, not so kindly). Smile with honestly, listen with impunity, treat everyone fairly, and your desire to get along with others will transpire.

7. Give thanks.

No matter the conflict and tension that might emerge—or even catch fire—realize that every holiday we have to spend with our relatives is a gift. Abandoning unrealistic expectations of pure harmony will enable you to appreciate the holidays for what they are: an occasion to feel the magnitude of how very blessed we are.

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Last Updated on April 6, 2020

10 Powerful Ways to Influence People Positively

10 Powerful Ways to Influence People Positively

Most discussions on positively influencing others eventually touch on Dale Carnegie’s seminal work, How to Win Friends and Influence People. Written more than 83 years ago, the book touches on a core component of human interaction, building strong relationships. It is no wonder why.

Everything that we do hinges on our ability to connect with others and formulate deep relationships. You cannot sell a house, buy a house, advance in most careers, sell a product, pitch a story, teach a course, etc. without building healthy relationships. Managers get the best results from their teams, not through brute force, but to careful appeals to their sensibilities, occasional withdrawals from the reservoir of respect they’ve built. Using these tactics, they can influence others to excellence, to productivity, and to success.

Carnegie’s book is great. Of course, there are other resources too. Most of us have someone in our lives who positively influences us. The truth is positively influencing people is about centering the humanity of others. Chances are, you know someone who is really good at making others feel like stars. They can get you to do things that the average person cannot. Where the requests of others sound like fingernails on a chalkboard, the request from this special person sounds like music to your ears. You’re delighted to not only listen but also to oblige.

So how to influence people in a positive way? Read on for tips.

1. Be Authentic

To influence people in a positive way, be authentic. Rather than being a carbon copy of someone else’s version of authenticity, uncover what it is that makes you unique.

Discover your unique take on an issue and then live up to and honor that. Once of the reasons social media influencers are so powerful is that they have carved out a niche for themselves or taken a common issue and approached it from a novel or uncommon way. People instinctually appreciate people whose public persona matches their private values.

Contradictions bother us because we crave stability. When someone professes to be one way, but lives contrary to that profession, it signals that they are confused or untrustworthy and thereby, inauthentic. Neither of these combinations bode well for positively influencing others.

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2. Listen

Growing up, my father would tell me to listen to what others said. He told me if I listened carefully, I would know all I needed to know about a person’s character, desires and needs.

To positively influence others, you must listen to what is spoken and what is left unsaid. Therein lies the explanation for what people need in order to feel validated, supported and seen. If a person feels they are invisible, and unseen by their superiors, they are less likely to be positively influenced by that person.

Listening meets a person’s primary need of validation and acceptance.

Take a look at this guide on how to be a better listener: How to Practice Active Listening (A Step-By-Step Guide)

3. Become an Expert

Most people are predisposed to listen to, if not respect, authority. If you want to positively influence others, become an authority in the area in which you seek to lead others. Research and read everything you can about the given topic, and then look for opportunities to put your education into practice.

You can argue over opinions. You cannot argue, or it is unwise to argue, over facts and experts come with facts.

4. Lead with Story

From years of working in the public relations space, I know that personal narratives, testimonials and impact stories are incredibly powerful. But I never cease to be amazed with how effective a well-timed and told story can be.

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If you want to influence people, learn to tell stories. Your stories should be related to the issue or concept you are discussing. They should be an analogy or metaphor that explains your topic in ordinary terms and in vivid detail. To learn more about how to tell powerful stories, and the ethics of storytelling, take a look at this article: How To Tell An Interesting Story In 4 Simple Steps

5. Lead by Example

It is incredibly inspiring to watch passionate, talented people at work or play. One of the reasons a person who is not an athlete can be in awe of athletic prowess is because human nature appreciates the extraordinary. When we watch the Olympics, Olympic trials, gymnastic competitions, ice skating, and other competitive sports, we can recognize the effort of people who day in and day out give their all. C

ase in point: Simone Biles. The gymnast extraordinaire won her 6TH all-around title at the U.S. Gymnastics Championships after doing a triple double. She was the first woman to do so. Watching her gave me chills. Even non-gymnasts and non-competitive athletes can appreciate the talent required to pull off such a remarkable feat.

We celebrate remarkable accomplishments and believe that their example is proof that we too can accomplish something great, even if it isn’t qualifying for the Olympics. To influence people in a positive way, we must lead by example, lead with intention and execute with excellence.

6. Catch People Doing Good

A powerful way to influence people in a positive way is to catch people doing good. Instead of looking for problems, look for successes. Look for often overlooked, but critically important things that your peers, subordinates and managers do that make the work more effective and more enjoyable.

Once you catch people doing good, name and notice their contributions.

7. Be Effusive with Praise

It did not take me long to notice a remarkable trait of a former boss. He not only began and ended meetings with praise, but he peppered praise throughout the entire meeting. He found a way to celebrate the unique attributes and skills of his team members. He was able to quickly and accurately assess what people were doing well and then let them and their colleagues know.

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Meetings were not just an occasion to go through a “To Do” list, they were opportunities to celebrate accomplishments, no matter how small they are.

8. Be Kind Rather Than Right

I am going to level with you; this one is tough. It is easy to get caught up in a cycle of proving oneself. For people who lack confidence, or people who prioritize the opinions of others, being right is important. The validation that comes with being perceived as “right” feeds one’s ego. But in the quest to be “right,” we can hurt other people. Once we’ve hurt someone by being unkind, it is much harder to get them to listen to what we’re trying to influence them to do.

The antidote to influencing others via bullying is to prioritize kindness above rightness. You can be kind and still stand firm in your position. For instance, many people think that they need others to validate their experience. If a person does not see the situation you experienced in the way you see it, you get upset. But your experience is your experience.

If you and your friends go out to eat and you get food poisoning, you do not need your friends to agree that the food served at the restaurant was problematic for you. Your own experience of getting food poisoning is all the validation you need. Therefore, taking time to be right is essentially wasted and, if you were unkind in seeking validation for your food-poison experience, now you’ve really lost points.

9. Understand a Person’s Logical, Emotional and Cooperative Needs

The Center for Creative Leadership has argued that the best way to influence others is to appeal to their logical, emotional and cooperative needs. Their logical need is their rational and educational need. Their emotional need is the information that touches them in a deeply personal manner. The cooperative need is understanding the level of cooperation various individuals need and then appropriately offering it.

The trick with this system is to understand that different people need different things. For some people, a strong emotional appeal will outweigh logical explanations. For others, having an opportunity to collaborate will override emotional connection.

If you know your audience, you will know what they need in order to be positively influenced. If you have limited information about the people whom you are attempting to influence, you will be ineffective.

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10. Understand Your Lane

If you want to positively influence others, operate from your sphere of influence. Operate from your place of expertise. Leave everything else to others. Gone are the days when being a jack of all trades is celebrated.

Most people appreciate brands that understand their target audience and then deliver on what that audience wants. When you focus on what you are uniquely gifted and qualified to do, and then offer that gift to the people who need it, you are likely more effective. This effectiveness is attractive.

You cannot positively influence others if you are more preoccupied by what others do well versus what you do well.

Final Thoughts

Influencing people is about centering your humanity. If you want to influence others positively, focus on the way you communicate and improve the relationship with yourself first.

It’s hard to influence others if you’re still trying to figure out how to communicate with yourself.

More Tips About Making Influence

Featured photo credit: Wonderlane via unsplash.com

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