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Different Ways You Can Utilize a Call Center Software For Your Home Office

Different Ways You Can Utilize a Call Center Software For Your Home Office

Sometimes a home business grows to a point where more employees are needed, such as call center employees, but it is not ready to move into a bigger space. Freelancers and small business owners can easily set up a call center in their home offices, and there are software packages that make it affordable to do. Here are the various things that you will need for your home office call center, and what they are needed for.

  • Basic Tools – There are three basic things that you need for any call center to run efficiently: a computer, an internet connection, and a headset. If you are going to use browser-based software, you won’t even need to have a traditional telephone line, nor will you need a VoIP connection or a VPN. Most companies offer the basics for home offices, so all equipment is comparable and troubleshooting is simple.
  • Remote Access Software – If you have employees who work from their own homes, you can still monitor their calls by using remote access software. This software can also allow your at-home employees to diagnose and repair any technical problems that they may have in the run of their workdays, without having to call anyone in.
  • Browser-Based Software – Let’s talk a bit more about this software. It is easy to set up, because you don’t have to install any hardware or software, and there are no plugins to update. All you have to do is log in and start working. It offers tools you need, including the ability to display customer call history so your agents get a full overview of clients when they call.
  • Cloud Solution – With software like CallTools you can sign up for both inbound and outbound call center solutions, and you can access the system from any location in the world as long as there is an Internet connection. You don’t need to buy or rent any special equipment, because all your agents need are computers and headsets. This is a great way to stay flexible, and to never miss out on any important business calls.
  • Automatic Call Distributor Software – Automatic call distributor (ACD) software is a telephony system. It is included with call center software to answer calls and reroute them to the proper agents. This ensures that all customer calls go to the right people, and only when they are ready to deal with them.
  • Customer Relationship Management SoftwareCRM software allows your agents to work from their own homes. The software will gather information about customers so agents are always on top of things even if they are working from locations other than the office.
  • Call Recording – Because your agents are so busy, it only stands to reason that they may miss something in an extremely important call. With call recording, this isn’t a problem because they can go back and listen to the call later and get any missed information. This is also necessary to have in order to evaluate the quality of the calls.
  • Call Monitoring – You need to know that your agents are doing their jobs properly, and this means that there are occasions when you will need to monitor their calls. When doing this, you can coach the agents and give them tips to make their calls more successful, as well as help out with live calls when necessary.
  • Workforce Management Tools – These call center tools will allow you to create employee schedules, and make sure that your employees are actually adhering to the schedules. It uses a number of factors, including agent availability, call volume, shift flexibility, etc. when creating work schedules.

Featured photo credit: markus spiske via flickr.com

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Jane Hurst

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Published on October 16, 2018

7 Clever Goal Tracker Apps to Help You Make the Most of Your Business

7 Clever Goal Tracker Apps to Help You Make the Most of Your Business

There’s nothing more fulfilling than the sense of accomplishment you get by achieving your business goals.

Gone are the days when you used pen and paper to take notes and manage your work day. As millennials are relying heavily on technology to manage almost everything from finances to their personal fitness, goal tracking apps are also becoming increasingly popular.[1]

In this piece, we will shed some light on 7 such goal tracking apps that you can use to streamline your operations.

I have handpicked these apps from a software rating web services site Best Online Reviews. Industry experts review software on these websites and help businesses to find the right solutions to meet their various, unique business requirements.

1. Aha!

    Aha! is a California-based roadmap software provider and offers excellent goal tracking app that lets you define goals and objectives for projects. The app also lets you list out primary tasks and allows you to focus on them.

    Hosted securely on the cloud, the app offers enhanced communication tools for sharing updates through emails with select colleagues or the entire organization.

    Aha! is available on multiple platforms such as the web, Android, iOS, Windows, etc. and starts from $59 per month per user.

    Available for Web

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    2. Asana

      Asana is one of the more popular project management apps available for businesses. It lets you organize all your team’s work, such as setting up and tracking goals, creating tasks, sharing files and notes, etc.

      Asana also allows your team to organize all their tasks and focus on urgent priorities. Moreover, the app offers a delightful user experience that makes task management simple and easy.

      Asana is available on multiple platforms from PCs and Mac to iOS and Android. Multi-channel adaptability makes Asana the perfect choice to track your goals anytime, from anywhere.

      Available for iOS | Android | Web

      3. Basecamp

        Basecamp is an excellent tool to manage all your team’s projects and keep your activities organized. It opens a new thread for every task and that task is visible by the whole team.

        With Basecamp, you can schedule tasks, add to-dos, discuss tasks by adding comments, add files and attachments, and much more.

        The app is available on both mobile and desktop platforms and costs $99 per month. It is available on the web, Android, and iOS platforms and offers excellent multi-channel access.

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        Available for iOS | Android | Web

        4. Forecast

          An efficient tool for successful task management, Forecast is also a popular goal tracking app. Apart from effective milestone tracking, the app also offers convenient status reporting.

          Forecast uses project history to let you know the status of your current work. Moreover, it uses the power of artificial intelligence (AI) to provide high-quality assistance. It is a robust app for small teams to track goals and time.

          Forecast is available for free and comes with Android and iOS app support. The premium version of the app starts from $19 per month per user.

          Available for Web

          5. Wrike

            Wrike is a cloud-based collaboration and project management app that successfully manages projects from start to finish. It lets you create tasks, track work progress and retrieve reports with ease.

            The app also gives real-time work updates and helps team members to understand their work priorities. A custom report builder helps you to generate in-depth reporting.

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            Wrike’s premium version is available from $9.80 per month per user and is available on multiple platforms.

            Available for iOS | Android | Web

            6. Todo.vu

              Todo.vu is a unique platform that delivers enhanced customer relationship management (CRM), task management, time tracking, and billing functionality in a single app.

              According to Capterra, it’s an ideal app for freelancers and consultants, who are looking for tools to improve efficiency and transparency.

              Although the app is free to use with basic features, the premium plan starts from $5 per month per user. The app also comes with calendar sync and task reminder functionality to keep you on track, always.

              Available for Web

              7. Flock

                Looking for a tool to simplify task management? Try out Flock.

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                Flock comes with enhanced goal tracking and additional features like instant messaging.

                Moreover, Flock offers tons of integrations with tools such as Google, MailChimp, Jira, Dropbox, etc. It is a powerful tool that’s packed with robust features such as reminders, notes, polls and to-dos.

                Even though you can use the tool for free, the paid version of Flock is available from $4.50 per month per user.

                Available for iOS | Android | Web

                Conclusion

                Businesses need high-quality project management tools to streamline collaboration and operations. Enhanced goal tracking apps make it easy for your team to improve productivity by keeping its tasks organized.

                But it’s essential that you choose an app that meets your unique business requirements. You can choose from the above-mentioned apps to streamline operations and improve the productivity of your team.

                Featured photo credit: Alvaro Reyes via unsplash.com

                Reference

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