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Different Ways You Can Utilize a Call Center Software For Your Home Office

Different Ways You Can Utilize a Call Center Software For Your Home Office

Sometimes a home business grows to a point where more employees are needed, such as call center employees, but it is not ready to move into a bigger space. Freelancers and small business owners can easily set up a call center in their home offices, and there are software packages that make it affordable to do. Here are the various things that you will need for your home office call center, and what they are needed for.

  • Basic Tools – There are three basic things that you need for any call center to run efficiently: a computer, an internet connection, and a headset. If you are going to use browser-based software, you won’t even need to have a traditional telephone line, nor will you need a VoIP connection or a VPN. Most companies offer the basics for home offices, so all equipment is comparable and troubleshooting is simple.
  • Remote Access Software – If you have employees who work from their own homes, you can still monitor their calls by using remote access software. This software can also allow your at-home employees to diagnose and repair any technical problems that they may have in the run of their workdays, without having to call anyone in.
  • Browser-Based Software – Let’s talk a bit more about this software. It is easy to set up, because you don’t have to install any hardware or software, and there are no plugins to update. All you have to do is log in and start working. It offers tools you need, including the ability to display customer call history so your agents get a full overview of clients when they call.
  • Cloud Solution – With software like CallTools you can sign up for both inbound and outbound call center solutions, and you can access the system from any location in the world as long as there is an Internet connection. You don’t need to buy or rent any special equipment, because all your agents need are computers and headsets. This is a great way to stay flexible, and to never miss out on any important business calls.
  • Automatic Call Distributor Software – Automatic call distributor (ACD) software is a telephony system. It is included with call center software to answer calls and reroute them to the proper agents. This ensures that all customer calls go to the right people, and only when they are ready to deal with them.
  • Customer Relationship Management SoftwareCRM software allows your agents to work from their own homes. The software will gather information about customers so agents are always on top of things even if they are working from locations other than the office.
  • Call Recording – Because your agents are so busy, it only stands to reason that they may miss something in an extremely important call. With call recording, this isn’t a problem because they can go back and listen to the call later and get any missed information. This is also necessary to have in order to evaluate the quality of the calls.
  • Call Monitoring – You need to know that your agents are doing their jobs properly, and this means that there are occasions when you will need to monitor their calls. When doing this, you can coach the agents and give them tips to make their calls more successful, as well as help out with live calls when necessary.
  • Workforce Management Tools – These call center tools will allow you to create employee schedules, and make sure that your employees are actually adhering to the schedules. It uses a number of factors, including agent availability, call volume, shift flexibility, etc. when creating work schedules.

Featured photo credit: markus spiske via flickr.com

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Jane Hurst

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Published on September 17, 2020

10 Best Monitors for Your PC Under $100

10 Best Monitors for Your PC Under $100

Are you looking for the best monitor under $100?

Whether you want it for your home office, editing photography, or gaming, you don’t need to spend big bucks on a display screen because a low budget one will certainly do the trick.[1]

We can almost hear you having second thoughts about the picture quality, but you don’t have to worry at all.[2]

Our list of the best monitors under $100 will be more than enough to cover you. Just go through it now, and you’ll find yourself a bargain.

Why You Should Trust Us

Our list incorporates some of the best low-budget monitors available in the market. Their efficiency and distinctive traits enable them to stand out from others.[3] The hand-picked ones below are incredibly slick and have a high refresh rate, fast response time, high resolution, and built-in speakers.

1. Acer Ultra Thin Frame Monitor

    Our first affordable computer screen is Acer’s 21.5-inch ultra-thin frame monitor. It has a refresh rate of 75Hz using an HDMI port and offers a full HD widescreen display.

    Its brightness can be maxed out at 250 nits. It has a slight tilt angle ranging from -5 to 15, as well as Radeon free sync technology.

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    Buy this computer monitor.

    2. Sceptre Ultra-Thin Display

      Sceptre is another company that provides excellent displays for your CPU. The screen size is a little smaller at 20 inches, but it’s made up for the slightly lower price than Acer. It also comes with two HDMI ports and built-in speakers and is wall mount ready.

      Buy this computer monitor.

      3. ViewSonic LED Monitor

      best monitor

        If you want the best monitor to set up in your office or around the house, ViewSonic’s LED screen is another good option to buy. The resolution is full HD and has a broader tilt ranging from -5 to 23 degrees.

        On top of that, the product comes with a 3-year warranty. Included in the bundle are a VGA cable, monitor, power cable, and audio cable.

        Buy this computer monitor.

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        4. ViewSonic Gaming Screen

          While we just covered a ViewSonic monitor, this one is specifically built for gaming in mind.

          Overall, this computer screen provides the same specs as the previously mentioned item. The key differences are that this one is slightly longer, comes with pre-set customizable visual modes, and offers a maxed out contrast, delivering a dynamic contrast ratio for sharp and crisp images. It also comes with a DVI cable.

          Buy this computer monitor.

          5. Asus Back Lit Monitor

          best monitor

            If you don’t mind spending a little more money, you can get an Asus Back Lit Monitor for your PC. A lot of the focus is on image quality, particularly having a strong contrast ratio and smart video technology for straight viewing. That feature also helps in reducing blue light since you’ll have more flexibility with the colors and brightness.

            Buy this computer monitor.

            6. Asus Back Lit Display

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              Another alternative to the previous Asus monitor is this one. It has a smaller contrast ratio, though it still delivers a smooth video display. You also have aspect controls, so you can adjust its display.

              Buy this computer monitor.

              7. Dell Ultrasharp Panel Monitor

              best monitor

                If you’re looking for the basic features, look no further than Dell. There’s nothing particularly fancy about this panel screen, but it does the job well for any computer.

                Its response time is 8ms, which is typical for a monitor. It can come in either silver or black.

                Buy this computer monitor.

                8. ViewSonic Frameless Monitor

                  If you liked ViewSonic’s LED monitor but wanted a little more features, we suggest looking at their frameless display. While it boasts similar specs as the brand’s other monitors, it offers color correction and dual built-in speakers, making it ideal for office and home use. It’s also 22 inches long.

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                  Buy this computer monitor.

                  9. Dell Mountable LED-Lit Monitor

                    For a dependable display with a good frame rate, Dell has a mountable, LED-lit monitor in the market. It measures 18.5 inches, has an adjustable arm, and has been through rigorous testing for long-lasting reliability. You can’t go wrong with this best monitor either.

                    Buy this computer monitor.

                    10. Sceptre Monitor

                      The final screen to cover comes from Sceptre. Compared to the ultra-thin version mentioned above, this one is available in 22 inches. Beyond that, it’s your standard display that provides decent tilting at -5 to 15 degrees, wall-mounted capabilities, 5ms response time, and built-in speakers.

                      Buy this computer monitor.

                      Final Thoughts

                      Finding one of the best monitors around can be tricky. If you’re looking for an affordable one that can last for years, consider picking a computer screen from this list.

                      Featured photo credit: Sebastian Bednarek via unsplash.com

                      Reference

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