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5 Companies With the Worst Customer Service of 2015

5 Companies With the Worst Customer Service of 2015

In this modern age, companies like Yelp and Trip Advisor have made local businesses accountable for their customer experience. Search engines like Google have started to display search results using factors such as the number of positive reviews and feedback. However in 2015, monopolistic corporations are still getting away with treating their customers poorly. Here are 5 companies with some of the worst customer experience in 2015 backed by real customer horror stories and personal experiences.

1. Electronic Arts

When I started conducting polls to see which companies sported the worst customer service, Electronic Arts was one of the most mentioned companies.  While many claimed that their live chat support doesn’t answer, I personally actually was able to get speaking with someone in 5 minutes. However, I didn’t have an actual issue to diagnose so it’s hard to say if the problem would have been resolved. One customer, Deb McAlister, explained they ignored her over several forms of communications such as live chat, emails or direct messages on Twitter. Another customer, who goes by the username, The gray fox 77, stated, “why is it so difficult to get any actual help from a live body?”

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2. Teamviewer

For those who never heard of Teamviewer, Teamviewer is a remote control desktop software which allows others or yourself to remotely control a computer. This is a handy little tool, especially for hackers. After waking up one morning on October 22, I was greeted with a message that a Teamviewer session had completed, although I never gave access to anyone. My desktop background read “Your documents, photos, databases and other important files have been encrypted with strongest encryption and unique key, generated for this computer. Private decryption key is stored on a secret Internet server and nobody can decrypt your files until you pay and obtain the private key.” I had fallen victim to ransomware. All of my files were locked until I paid the $450 ransom, that’s if they decide to unlock my files after or if they ask for more money.

The first thing I wanted to do was get ahold of Teamviewer to get information on who connected. I sent them an email on October 24th, and then 2 messages on Facebook reminding them that I needed a response to my ticket ASAP. After contacting their press department explaining several times how bad this makes their company look, they finally responded on November 3rd requesting me to send log files. My first question is, why don’t they have log files on their end so a hacker just can’t delete the log files? On November 6th, I received a response explaining 2 IP addresses with the times of the connections. In the end, the IPs led to nowhere and I was left with nothing but a bad customer experience.

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3. Comcast

It’s a typical story, you have a problem with your Comcast internet or cable, you give them a call and they schedule a technician to stop by sometime between the hours of dawn and dusk and you pretty much have to write off your day to have someone to stick around to see if they show. The Comcast Xfinity forums are full of complaints of overcharges and completely ignoring vacation requests where services are supposed to be put on hold and charged a lower rate until the user is back from vacation. There are even cases where Comcast has blocked customer’s fax numbers to prohibit them from sending in legal documents proving their overcharges. Lastly, it has also been said that Comcast employees have been caught trying to bend FCC regulations.

4. Toshiba

Toshiba is one of those stocks that dropped with the markets in 2008 but never really recovered. They’ve been dying out for years, and by that, I mean losing money. The worst part about buying from Toshiba is they don’t have a customer service email. Your only option is to call, which is not always the optimal way of contacting, especially if you rather send in photos or screenshots of the issue. Not only do you have to call, but you only receive phone support if you bought the computer recently. Your free phone support does expire and at some point in time, they’ll leave you out to dry. The amount of complaints like this out there are endless. Shay from Rogers, AK said it best, “Before buying ANY electronic, I suggest you try reaching their customer service line. If they don’t have one, there’s a reason for it.”

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5. Skype

Skype was acquired by Microsoft in May 2011 and the company has been downgrading it’s user experience ever since. Take a look at the complaint in their support forums. Skype has allowed hackers to login to one user’s account, use the credit card associated with the account without verification to purchase local calling far outside of the account location, then allow the hacker to permanently change the email communications to Chinese just for the sake of prohibiting the owner of the account from understanding what exactly is going on with account purchases. As stated in the forum thread, after waiting a long time to be connected to Skype live chat, and reassuring that a higher level staff member of Skype would resolve this, Skype failed to reach out to resolve this. Even after opening a chargeback through the bank, they made no attempt to contact the customer.

While government agencies like the DMV and IRS are certainly top contenders in the list of worst customer support, the list was kept strictly to corporations. Hopefully these horror stories will make you think twice before working with these 5 companies in 2016.

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Featured photo credit: Josh MacDonald via joshmacdonald.net

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Josh MacDonald

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Last Updated on August 20, 2019

How to Find New Growth Opportunities at Work

How to Find New Growth Opportunities at Work

Career advancement is an enticement that today’s companies use to lure job candidates. But to truly uncover growth opportunities within a company, it’s up to you to take the initiative to move up.

You can’t rely on recruiter promises that your company will largely hire from within. Even assurances you heard from your direct supervisor during the interviewing process may not pan out. But if you begin a job knowing that you’re ultimately responsible for getting yourself noticed, you will be starting one step ahead.

Accomplished entrepreneur and LinkedIn Co-Founder Reid Hoffman said,

“If you’re not moving forward, you’re moving backward.”

It’s important to recognize that taking charge of your own career advancement, and then mapping out the steps you need to succeed, is key to moving forward on your trajectory.

Make a Point of Positioning Yourself as a Rising Star

As an employee looking for growth opportunities within your current company, you have many avenues to position yourself as a rising star.

As an insider, you’re able to glean insights on company strategies and apply your expertise where it’s most needed. Scout out any skills gaps, then make a point to acquire and apply them. And, when you have creative ideas to offer, make it your mission to gain the ear of those in the organization who can put your ideas to the test.

Valiant shows of commitment and enterprise make managers perk up and take notice, keeping you ahead of both internal and external competitors.

Employ these other useful tips to let your rising star qualities shine:

1. Promote Your Successes to Your Higher-Ups

When your boss casually asks how you’re doing, use this valuable moment to position yourself as indispensable: “I’m floating on clouds because three clients have already commented on how well they like my redesign of the company website.”

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Tell your supervisors about any and all successes. Securing a new contract or signing a new customer should be a cause for celebration. Be sure to let your bosses know.

2. Cultivate Excellent Listening Skills

Listen well, and ask great questions. Realize that people love to talk about themselves.

But if you’re a superb listener, others will confide in you, and you’ll learn from what they share. You may even find out something valuable about your own prospects in the company.

If others view you as even-minded and thoughtful, they’ll respect your ideas and, in turn, listen to what you have to say.

Check out these important listening skills: 13 Powerful Listening Skills to Improve Your Life at Work and at Home

3. Go to All Office Networking Events

Never skip the office Christmas party, your coworker’s retirement party, or any office birthday parties, wedding showers, or congratulatory parties for colleagues.

If others see you as a team player, it will help you rise in your company. These on-site parties will also help you mingle with co-workers whom you might not ordinarily have the chance to see. For special points, help organize one or two of these get-togethers.

Take the Extra Step to Show Your Value to the Company

Managers and HR staff know that it can be less risky – and a lot less costly — to promote from within. As internal staff, you likely have a good grasp of the authority structure and talent pool in the company, and know how to best navigate these networks in achieving both the company’s goals and your own.

The late Nobel-Prize winning economist, Gary Becker, coined the term “firm-specific,” which describes the unique skills required to excel in an individual organization. You, as a current employee, have likely tapped into these specific skills, while external hires may take a year or more to master their nuances.

Know that your experience within the company already provides value, then find ways to add even more value, using these tips:

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4. Show Initiative

Commit yourself to whatever task you’re given, and make a point of going above and beyond.

Position yourself so that you’re ready to take on any growth opportunities that present themselves. If you believe you have skills that have gone untapped, find a manager who will give you a chance to prove your worth.

Accept any stretch assignment that showcases your readiness for advancement. Stay late, and arrive early. Half of getting the best assignments is sticking around long enough to receive them.

5. Set Yourself Apart by Staying up on Everything There Is to Know About Your Company and Its Competitors

Subscribe to and read the online trade journals. Become an active member in your industry’s network of professionals. Go to industry conferences, and learn your competitors’ strategies.

Be the on-the-ground eyes and ears for your organization to stay on top of industry trends.

6. Go to Every Company Meeting Prepared and Ready to Learn

A lot of workers feel meetings are an utter waste of time. They’re not, though, because they provide face-time with higher-ups and those in a position to give you the growth opportunities you need.

Go with the intention of absorbing information and using it to your advantage — including the goals and work styles of your superiors. Respect the agenda, listen more than you speak, and never beleaguer a point.

Accelerate Your Career Growth Opportunities

A recent study found that the five predictors of employees with executive potential were: the right motivation, curiosity, insight, engagement, and determination. These qualities help you stand out, but it’s also important to establish a track record of success and to not appear to be over-reaching in your drive to move up in your company.

Try to see yourself from your boss’s position and evaluate your promote-ability.

Do you display a passion and commitment toward meeting the collective goals of the company? Do you have a motivating influence with team members and show insight and excellence in all your work?

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These qualities will place you front and center when growth opportunities arise.

Use these strategic tips to escalate your opportunities for growth:

7. Find a Mentor

With mentorship programs fast disappearing, this isn’t always easy. But you need to look for someone in the company who has been promoted several times and who also cares about your progress.

Maybe it’s the person who recommended you for the job. Or maybe it’s your direct supervisor. It could even be someone across the hall or in a completely different department.

Talk to her or him about growth opportunities within your company. Maybe she or he can recommend you for a promotion.

Not sure how to find the right mentor? Here’s How to Find a Mentor That Will Help You Succeed.

8. Map out Your Own Growth Opportunity Chart

After you’ve worked at the company for a few months, work out a realistic growth chart for your own development. This should be a reasonable, practical chart — not a pie-in-the-sky wish list of demands.

What’s reasonable? Do you think being promoted within two years is reasonable? What about raises? Try to inform your own growth chart with what you’ve heard about other workers’ raises and promotions.

Once you’ve rigorously charted a realistic path for your personal development within the company, try to talk to your mentor about it.

Keep refining your chart until it seems to work with your skills and proven talents. Then, arrange a time to discuss it with your boss.

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You may want to time the discussion around the time of your performance review. Then your boss can weigh in with what he feels is reasonable, too.

9. Set Your Professional Bar High

Research shows that more than two-thirds of workers are just putting in their time. But through your active engagement in the organization and commitment to giving your best, you can provide the contrast against others giving lackluster performances.

Cultivate the hard skills that keep you on the cutting edge of your profession, while also refining your soft skills. These are the attributes that make you better at embracing diverse perspectives, engendering trust, and harnessing the power of synergy.

Even if you have an unquestionably left-brain career — a financial analyst or biotechnical engineer, for example — you’re always better off when you can form kind, courteous, quality relationships with colleagues.

Let integrity be the cornerstone of all your interactions with clients and co-workers.

The Bottom Line

Growth opportunities are available for those willing to purposely and adeptly manage their own professional growth. As the old adage says,

“Half of life is showing up.”

The other half is sticking around so that when your boss is looking for someone to take on a more significant role, you are among the first who come to mind.

Remember, your career is your business!

More About Continuous Growth

Featured photo credit: Zach Lucero via unsplash.com

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