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5 Companies With the Worst Customer Service of 2015

5 Companies With the Worst Customer Service of 2015

In this modern age, companies like Yelp and Trip Advisor have made local businesses accountable for their customer experience. Search engines like Google have started to display search results using factors such as the number of positive reviews and feedback. However in 2015, monopolistic corporations are still getting away with treating their customers poorly. Here are 5 companies with some of the worst customer experience in 2015 backed by real customer horror stories and personal experiences.

1. Electronic Arts

When I started conducting polls to see which companies sported the worst customer service, Electronic Arts was one of the most mentioned companies.  While many claimed that their live chat support doesn’t answer, I personally actually was able to get speaking with someone in 5 minutes. However, I didn’t have an actual issue to diagnose so it’s hard to say if the problem would have been resolved. One customer, Deb McAlister, explained they ignored her over several forms of communications such as live chat, emails or direct messages on Twitter. Another customer, who goes by the username, The gray fox 77, stated, “why is it so difficult to get any actual help from a live body?”

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2. Teamviewer

For those who never heard of Teamviewer, Teamviewer is a remote control desktop software which allows others or yourself to remotely control a computer. This is a handy little tool, especially for hackers. After waking up one morning on October 22, I was greeted with a message that a Teamviewer session had completed, although I never gave access to anyone. My desktop background read “Your documents, photos, databases and other important files have been encrypted with strongest encryption and unique key, generated for this computer. Private decryption key is stored on a secret Internet server and nobody can decrypt your files until you pay and obtain the private key.” I had fallen victim to ransomware. All of my files were locked until I paid the $450 ransom, that’s if they decide to unlock my files after or if they ask for more money.

The first thing I wanted to do was get ahold of Teamviewer to get information on who connected. I sent them an email on October 24th, and then 2 messages on Facebook reminding them that I needed a response to my ticket ASAP. After contacting their press department explaining several times how bad this makes their company look, they finally responded on November 3rd requesting me to send log files. My first question is, why don’t they have log files on their end so a hacker just can’t delete the log files? On November 6th, I received a response explaining 2 IP addresses with the times of the connections. In the end, the IPs led to nowhere and I was left with nothing but a bad customer experience.

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3. Comcast

It’s a typical story, you have a problem with your Comcast internet or cable, you give them a call and they schedule a technician to stop by sometime between the hours of dawn and dusk and you pretty much have to write off your day to have someone to stick around to see if they show. The Comcast Xfinity forums are full of complaints of overcharges and completely ignoring vacation requests where services are supposed to be put on hold and charged a lower rate until the user is back from vacation. There are even cases where Comcast has blocked customer’s fax numbers to prohibit them from sending in legal documents proving their overcharges. Lastly, it has also been said that Comcast employees have been caught trying to bend FCC regulations.

4. Toshiba

Toshiba is one of those stocks that dropped with the markets in 2008 but never really recovered. They’ve been dying out for years, and by that, I mean losing money. The worst part about buying from Toshiba is they don’t have a customer service email. Your only option is to call, which is not always the optimal way of contacting, especially if you rather send in photos or screenshots of the issue. Not only do you have to call, but you only receive phone support if you bought the computer recently. Your free phone support does expire and at some point in time, they’ll leave you out to dry. The amount of complaints like this out there are endless. Shay from Rogers, AK said it best, “Before buying ANY electronic, I suggest you try reaching their customer service line. If they don’t have one, there’s a reason for it.”

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5. Skype

Skype was acquired by Microsoft in May 2011 and the company has been downgrading it’s user experience ever since. Take a look at the complaint in their support forums. Skype has allowed hackers to login to one user’s account, use the credit card associated with the account without verification to purchase local calling far outside of the account location, then allow the hacker to permanently change the email communications to Chinese just for the sake of prohibiting the owner of the account from understanding what exactly is going on with account purchases. As stated in the forum thread, after waiting a long time to be connected to Skype live chat, and reassuring that a higher level staff member of Skype would resolve this, Skype failed to reach out to resolve this. Even after opening a chargeback through the bank, they made no attempt to contact the customer.

While government agencies like the DMV and IRS are certainly top contenders in the list of worst customer support, the list was kept strictly to corporations. Hopefully these horror stories will make you think twice before working with these 5 companies in 2016.

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Featured photo credit: Josh MacDonald via joshmacdonald.net

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Josh MacDonald

Internet Entrepreneur

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Last Updated on February 15, 2019

How to Achieve Goals and Increase Your Chance of Success

How to Achieve Goals and Increase Your Chance of Success

Does it ever feel like the things you want to accomplish always end up on the back burner? If the answer to that question is “yes,” you’re not alone. Only about 33% of people consistently work toward their goals. In some cases, their goals may seem too lofty to accomplish, or else they aren’t sure how to make a plan for them.

If you don’t come up with concrete steps to take toward your goals, they’ll remain dreams. There’s nothing wrong with being a dreamer, but being able to turn your dreams into goals you can realize will help you lead a happier and more fulfilling life.

Luckily, you can realize almost any dream when you harness the right goal-setting methods.

In this article, I’ll show you how to achieve goals and get closer you success.

1. Break your dreams down into specific and measurable steps

We couldn’t talk about goal-setting without mentioning SMART goals.

SMART goals are specific, measurable, assignable, realistic, and time-related.

Specific and measurable steps are so important because if we don’t know what our target it, how can we ever hit it?

Take all those beautiful dreams you have for yourself and make them into things you can actually do. If you want to be an entrepreneur, for example, a step toward realizing your dream might be researching what you’ll need to start your business.

Find out more tips about utilizing SMART goals here:

How to Use SMART Goal to Become Highly Successful in Life

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2. Have at least one clearly defined goal for every interest and role in your life

It’s so easy to become complacent or stagnate. We often think that our careers are the only places where we need to set goals, but we aren’t only what we do.

To make the most of your life, take the approach that you’re always learning and growing in everything you do. Anything worth doing is worth doing well after all.

Set goals whether you’re sponsoring an activity for your child, taking up guitar lessons or trying to prove your worth at work.

You’ll notice that this approach forces you to constantly develop new skills. It can also be fulfilling to put more focus and value into all areas of your life— not just the ones related to our careers.

3. Align your goals with your life’s mission, purpose and passion

Take the opportunity to do some soul-searching. What is it that you want to do with this precious life of yours?

Anything that conflicts with your life’s purpose is bound to cause discontent. Staying in a bad relationship, doing a job that goes against your values, or maintaining the status quo just because it’s comfortable are not options for you.

Thinking about your goals in this way can help you eliminate things in your life that don’t serve you. This frees up mental space that you can use to do the things you care about the most.

Many of us struggle to find the time to work on our goals, but this strategy enables you to make more time.

4. Create goals that ignite your spirit and inspire you to take action

If you can’t be fired up about your goals from the start, they might not be good goals for you.

The road to success is often tough. You’re going to have times when you might feel tired or discouraged.

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You need to feel inspired enough that you’ll be able to overcome obstacles as you encounter them.

If what you’re doing motivates you to be the greatest version of yourself, you’ll be much more resilient.

5. Write down all your goals in specific, measurable detail

This is your road map for what success will look like. The more you define what you want the finished product to be, the greater the chance that you’ll reach that vision.

When you write down your goals, you’re creating a document that you can revisit to make sure you’re on track.

When you’re in the middle of trying to achieve a big goal, it can be hard to see what’s working for you. The things you write in this step will help you stay on-message as you take your goals out of your mind and into the real world.

Don’t just write down your goals and stash them away in a folder somewhere. Take the extra step to put them somewhere where you’ll see them.[1]

If you have too many goals to post on your desk, write a summary or choose one or two steps to work on for the day. Just seeing them will keep them in the front of your mind.

6. Commit to hitting each of your targets without exception

You wouldn’t have created the target if you didn’t think it was necessary. Hold yourself accountable for taking the steps to succeed.

You can always adapt your strategy or break your targets into smaller steps if you find that they aren’t attainable as you originally wrote them.

Hitting even the smallest target is cause for a celebration. It’s a step in the positive direction. Your success will make you crave more success.

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We often make excuses when we get tired or overwhelmed. Take away the option to make excuses. You will only be satisfied with the best effort from yourself.

7. Share your goals with others to motivate each other

There’s something so powerful about people sharing their goals and dreams with one another. Doing so gives voice to some part of us that could remain hidden (and therefore never be accomplished).

When other people know about your goals, they can cheer you on and hold you accountable. When people share their vision with you, you can do the same for them.

This strategy is particularly beneficial when you’re trying to develop healthy habits. Post about your workout on social media, or do a healthy eating challenge with your best friend. You’ll be less likely to slack when temptation arises, and you’ll probably encourage someone else to reach for their goals too.

8. Set a series of daily, weekly and long-term goals, complete with starting times and deadlines

Many goals never reach realization simply because the goal-setter doesn’t check their progress. People tend to forget what they set out to do, or their goal gets crowded out by other obligations.

Forcing yourself to revisit your goals at regular intervals breaks them into smaller steps and it reminds you to think about them.

Giving yourself regular deadlines for smaller tasks related to your goals also helps you reflect on your strategy. You’ll figure out what works for you, whether your timeline is realistic, and whether or not you need additional help to stay on track.

In addition, celebrating small wins helps you stay motivated. Here’s how:

How To Celebrate Small Wins To Achieve Big Goals

9. Take 10 minutes every day to imagine how great it will feel to achieve your goals

Visualization is such a powerful tool. Some of the most successful athletes, celebrities and business people take time each day to think about how success looks and feels for them.[2] Imagining that feeling of satisfaction can be a great motivator.

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When you do meet your goals, take some time to be grateful. Thank yourself for showing up and doing the work. Be grateful when the stars align properly to help you advance to the next step.

It’s not just getting to the destination of your goals that matters. How you take the journey is important too.

10. Take an action step toward reaching your goals every day

Your goals can easily get buried in the hustle and the bustle. Even the smallest step in the right direction is still moving you forward.

Keep chipping away at the work every day and before long, you’ll start to see those dreams come to life.

Maybe you didn’t start your business today but you designed the logo that’s going to go on your website and business cards. Doing that task well is going to help you so much in the long run.

Concrete actions day by day draw your dreams out of obscurity and into the realm of possibility.

The Bottom Line

Dreams can inspire and overwhelm us. By turning our dreams into goals that we can work toward, we increase our chances of success. Things that once seemed impossible are suddenly within reach.

It’s time to start turning your dreams into goals and your goals into realities. Change begins today.

More Resources About Setting & Achieving Goals

Featured photo credit: Andrew Neel via unsplash.com

Reference

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