“What does love look like? It has the hands to help others. It has the feet to hasten to the poor and needy. It has eyes to see misery and want. It has the ears to hear the sighs and sorrows of men. That is what love looks like.” – Saint Augustine
I lost both my parents within 3 days of each other and when they died my world came crashing down. I was in shock and so much pain that I could hardly breathe. I continued to feel the pain and grief for many months.
When caring for and supporting someone who is grieving, it is easy to feel helpless. There is no way we can take away the pain and the intensity of their grief and that can be overwhelming for us. I know that many people wanted to help me ease the pain of my grief and only now do I understand that supporting someone who have experienced loss can be difficult.
While there is no perfect way to care for and support someone who is grieving, these 6 guidelines will help you to care for a friend or partner in their time of need.
1. Prepare Yourself To Experience The Physical Pain Of The Persons Grief
Be open to experiencing and feeling that person’s grief. You will have emotions that will arise within you and they should not be held back. If you feel you need to cry, then cry. If the person goes to hug you and holds on to you sobbing don’t pull away, respond and hug them back for as long as it takes for them to release the hug.Advertising
Always be genuine about how you feel and if you don’t know what to say acknowledge it by saying ” I am sorry this has happened to you. I am not sure what to say, but what I want you to know is that I care about you and I am here for you”.
2. Understand The Grieving Process
Experiencing the tragic loss of my parents I learnt that there was a lot more to grief than I had ever known. I did not know that there was a difference between grief and mourning. Grief are the internal thoughts and feelings we experience when someone we love dies. Mourning is taking the internal experience of grief and expressing it outside of ourselves.
Instead of being encouraged to express grief externally, we are told to; “keep your chin up”, “take it day by day'”, “keep yourself busy” or “tomorrow is another day”. Many people as a result feel uncomfortable and so grieve in isolation which is not helpful for the healing process.
If you have not experienced grief and loss you can still support and care for a grieving friend or partner. Spend some time reading and learning about the grieving process. This information will give you a better insight as to how you can help and what help you can offer to a person as they mourn for the loss of their loved one
There is no right or wrong way to grieve however the better you understand grief and how it is healed the better you will know how to help.Advertising
3. Avoid These Statements
I know that people have good intentions and truly cared for me. They wanted to help me when I was grieving however some people did make some totally useless statements in their effort to show their support. These statements only intensified the pain of my grief and made me feel even more isolated. I felt that it was me who was in the wrong and that I was grieving too much! So be aware of the statements you make in your effort to help someone who is grieving.
Here are few statements you should avoid at all costs:
- She or he is in a better place.
- You must be strong.
- He or she are at peace or they lived a good life.
- God must have wanted her or him because she or he was such a good person.
- Everything happens for a reason, life must go on.
- I know exactly how you feel.
- I guess it was his or her time to go.
- Its part of God’s plan.
- Look at what you have to be thankful for.
- This is behind you now – its time to get on with your life.
4. Listen with Compassion
Many people who grieve do not give themselves permission to mourn or receive permission from others to mourn. People tend to view grief as something that needs to be overcome rather than be experienced.
When grief is suppressed and internalised it creates confusion and internal anxiety within a person. Encourage and support your friend or partner to move toward their grief, rather than away from it and to mourn for the person they have lost.
Do not avoid talking about death or mentioning the deceased person. People who are grieving need to feel that their loss is acknowledged and that the person is not forgotten. Check in with your friend or partner to see if they are okay to talk about their loss by asking them, “Do you feel like talking?”Advertising
Accept and acknowledge their feelings and that it is okay for them to get angry, cry or sit in silence. When you care and support a person who is grieving, be willing and comfortable to sit in silence. Having someone who cares and loves them by their side is a key part of the healing process.
5. Offer Practical Support
It is difficult for a grieving person to ask for help. There are many reasons for this, such as having no energy or motivation to ask for help. For me it was because I felt guilty asking for help. I thought that I would be a burden as my friends led such busy lives that they had no time to spare.
If you want to help and support a friend or your partner who is grieving take the initiative and make specific suggestions. For example you could say “I am going to the market this morning. What can I get you?”; “Lets go for a coffee and walk. I will pick you up at…”; “I have made a casserole for your dinner and will drop it off this afternoon”.
6. Provide Ongoing Support
Grief continues for the person long after the funeral. Once my parents funerals were over and everybody had gone home that was when it hit me. Life was back to normal. Children back to school and me back to work. In one week my life had traumatically changed and yet life kept on going. It is at this point when the support and care of friends and family was most important.
If you want to support and care for your friend or partner, be prepared to be there for the long haul. Do not make assumptions about how your friend or partner appears to be on the outside. Avoid saying “you look well” or “you are doing great”. Inside they will be still feeling the pain so ask them “do you feel like talking?” or “what can I do for you?”.Advertising
Take the initiative and be aware that this person’s life will never be the same. You never get over grief, instead you become reconciled to it. Over time you learn to move forward with your life without the physical presence of the person who has died.
With your ongoing support and care, your friend or partner will slowly start to feel more energy to moving forward in their life. They will start talking more positively about life and one day they will acknowledge to you that although their grief was a difficult and painful time, they understand that it is a necessary part of living.
That is when you know you have done an amazing job caring for and supporting someone you love who is grieving. They are now moving forward with their life.
Last Updated on April 11, 2019
How to Improve Communication Skills for Workplace Success
Possessing strong communication skills will help you in every phase of your life. This is especially true in the workplace.
I have personally worked with several leaders who were masters of communication. A few were wonderful speakers who could tell a great story and get everyone in the room engaged. Those of us in attendance would walk away feeling inspired and eager to help with what came next. Others were very skilled at sharing a clear direction and job expectations.
I knew exactly what was expected of me and how to achieve my goals. This was the foundation of an energized and vibrant role I was in. What I have found is strong communication skills are incredibly helpful and sometimes critical in how well we perform at work.
Here we will take a look at how to improve communication skills for workplace success.
Table of Contents
How Communication Skills Help Your Success
Strong communication skills pave the way for success in many ways. Let’s look at a few of the big ones.
Create a Positive Experience
Here are two examples of how well developed communication skills helps create a positive experience:
When I first moved to the city I now live in, I began a job search. Prior to my first live interview, I was told an address to go to. Upon arriving at the address provided, I drove around and around attempting to find the location. After 15 minutes of circling and looking for the address, I finally grabbed a parking spot and set out on foot.
What I discovered was the address was actually down an alley and only had the number over the door. No sign for the actual company. The person that gave me those very unclear directions provided a bad experience for me.
Had they communicated the directions to get there in a clear manner, my experience would have been much better. Instead the entire experience started off poorly and colored the entire meeting.
As a recruiter, I frequently provide potential candidates with information about a job I’m speaking to them about. In order to do this, I also provide a picture of the overall company, the group they might be joining, and how their role fits in and impacts the entire company.
Time and time again I have been told by candidates that I have provided the clearest picture of a company and role they have ever heard. They have a positive experience when I clearly communicate to them. Even when the position does not work out for them, often times they will want to stay in touch with me due to the open communication and beneficial experience they had during the interviewing process.
Strong communication skills will provide a positive experience in virtually any interaction you have with someone.
Help Leadership Skills
It’s certainly a skill all its own to be able to lead others.
Being a mentor and guiding others towards success is a major hallmark of great leaders. Another characteristic of effective leaders is the ability to communicate clearly.
As I referenced above, having a leader who can plainly articulate the company’s mission and direction goes a really long way towards being the Captain of the boat that others want to follow. It’s like saying “here’s our destination and this is how we are going to get there” in a way that everyone can get on board with.
Another critical component of everyone helping to sail the boat in the right direction is knowing what your portion is all about. How are you helping the boat move towards its destination in the manner than is consistent with the leaders’ vision?
If you have a boss or a manager that can show you what it takes for not only you to be successful, but also how your performance helps the company’s success then you’ve got a winner. A boss with superior communication skills.
Build Better Teams
Most of us work in teams of some sort or another. During the course of my career, I have led teams up to 80 and also been an individual contributor.
In my individual contributor roles, I have been part of a larger team. Even if you are in business for yourself, you have to interact with others in one manner or another.
If you have strong communication skills, it helps to build better teams. This is true whether you are in an IT department with 100 other fellow programmers or if you own your own business and have customers or vendors you communicate with.
When you showcase your robust ability to communicate well with others while interacting with them, you are building a better team.
Now let’s jump in to how to improve communication skills to help you pave the way for your workplace success.
How to Improve Communication Skills for Workplace Success
There are many tips, tricks, and techniques to improve communication skills. I don’t want to overwhelm you with too much information, so let’s focus on the things that will provide the biggest return on your time investment.
Most of these tips will be fairly easy to become aware of but will take time and effort to implement. So let’s go!
Ever heard the saying you have two ears and one mouth for a reason? If you haven’t, then here’s the reason:
Being a good listener is half the equation to being a good communicator.
People who have the ability to really listen to someone can then actually answer questions in a meaningful way. If you don’t make the effort to actively listen, then you are really doing yourself and the other person a disservice in the communication department.
Know that person who is chomping at the bit to open his or her mouth the second you stop talking? Don’t be that person. They haven’t listened to at least 1/2 of what you’ve said. Therefore the words that spill out of their mouth are going to be about 1/2 relevant to what you just said.
Listen to someone completely and be comfortable with short periods of silence. Work on your listening skills first and foremost.
2. Know Your Audience
Knowing your audience is another critical component to having strong communication skills. The way you interact with your manager should be different than how you interact with your kids. This isn’t to say you need to be a different person with everyone you interact with. Far from it.
Here is a good way to think about it:
Imagine using your the same choice of words and body language you use with your spouse while interacting with your boss. That puts things in a graphic light!
You want to ensure you are using the type of communication most relevant to your audience.
I have lunch with a business associate about 3 times a year. We’ve been talking for several years now about putting a business deal together.
He is one of those people that simply overwhelms others with a lot of words. Sometimes when I ask him a question, I get buried beneath such an avalanche of words that I’m more confused than when I asked the question. Needless to say this is most likely a large portion of why we never put the deal together.
Don’t be like my lunch business associate. The goal of talking to or communicating with someone is to share actual information. The goal is not to confuse someone, it’s to provide clarity in many cases.
State what needs to be stated as succinctly as possible. That doesn’t mean you can’t have some pleasant conversation about the weather too.
The point is to not create such an onslaught of words and information that the other person walks away more confused than when they started.
4. Over Communicate
So this probably sounds completely counter intuitive to what I just wrote about minimizing your communication. It seems like it might be but it’s not.
What I mean by over communicating is ensuring that the other person understands the important parts of what you are sharing with them. This can be done simply yet effectively. Here’s a good example:
Most companies have open enrollment for benefits for the employees in the fall. The company I work for has open enrollment from November 1 to 15. The benefits department will send out a communication to all employees around October 1st, letting them know open enrollment is right around the corner and any major changes that year. There’s also a phone number and email for people to contact them with any questions.
Two weeks later, we all get a follow up email with basically the same information. We get a 3rd communication the week before open enrollment and another one 1 day before it starts.
Finally we get 2 emails during enrollment reminding us when open enrollment ends.
There’s minimal information, it’s more of a reminder. This is effective over communication.
5. Body Language
The final critical component to how to improve communication skills for workplace success is body language. This is something most of us have heard about before but, a reminder is probably a good idea.
When I am in a meeting with someone I am comfortable with, I tend to kind of slouch down in my chair and cross my arms. When I catch myself doing this, I sit up straight and uncross my arms. I remember that crossing arms can many times be interpreted as a sign of disagreement or conflict.
In general, the best rule of thumb is to work towards having open body language whenever possible at work. This means relaxing your posture, not crossing your arms, and looking people in the eye when speaking with them.
When you are speaking in front of others, stand up straight and speak in a clear voice. This will convey confidence in your words.
Possessing strong communication skills will help you in many facets of your life and most certainly in the workplace.
Good communication helps create better teams, positive experiences with those we interact with, and are critical for leadership.
There are numerous tactics and techniques to be used to improve communication skills. Here we’ve reviewed how to improve communication skills for workplace success.
Now go communicate your way to success.
More Resources About Effective Communication
- Conflict Management Styles for Effective Communication at Work
- How to Master Effective Communication Skills at Work and Home
- How to Work with Different Communication Styles in the Office
- 13 Best Communication Books for Stronger Social Skills & Relationships
Featured photo credit: HIVAN ARVIZU via unsplash.com