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5 Things Only Drive-Through Staff Would Understand

5 Things Only Drive-Through Staff Would Understand

Working at a drive-through may not be the most glamorous job. You have to deal with standing on your feet for long periods of time, learn to fix unexpected and stressful situations that come up, get paid minimum wage and when you go home you still smell strongly of fried food. Despite the hardships, there are a great deal of life lessons that come out of this position that you can use outside of your shift. Read on to find out what important lessons this entry-level job can teach you that will help you out in the future–both in your career and personal lives.

They know how to deal with all different types of people

Working at a drive-through you encounter a diverse population as your customers. In the morning there are the commuters in a rush to get to their places of employment, in the afternoon the groups of teenagers from the nearby high schools and late at night the inebriated party animals. Each group has its own particular issues, but learning how to deal effectively with each group and display excellent customer service will not only help you in your future careers, but also situations within your personal life as well.

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They are not afraid of a little dirt

In a fast-food environment you are bound to get spilled ketchup on your uniform or just general grime from working in a food establishment. Learning how to accept that life is sometimes messy, whether physically or emotionally, is a key skill that you can always use later on. The important thing to remember is how you deal with the mess and are able to move on from it afterwards.

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They know that teamwork is key

Successfully getting a customer’s order correct is the result of each worker doing their part. From the person taking orders at the drive-through window to the people working in the kitchen prepping the food, everyone’s effort counts. When one team member skimps on their duties, it can easily be felt by the entire team. Learning to communicate with your co-workers to get a certain task done is important not only in a professional setting, but also for personal relationships.

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They know that a little bit of kindness goes a long way

No matter what kind of day you have been having, when a customer says a kind word it brightens up your day. It can be as simple as “have a good day,” but human kindness can have a positive effect on you that will change your mood for the rest of your shift. The reverse is also true where service with a smile can make a big impression on your customers, since drive-through service is not always the friendliest.  It is important to remember this detail when you move on to other careers, no matter your position, since this simple gesture can open so many doors.

They learn that hard work will be rewarded no matter the job

Working at a drive-through may seem like a mindless job but, like any job, if you put in the hard work you will stand out. Pitching in to help out others, learning your duties quickly so that you can do your job in an efficient manner, going above and beyond what your job entails, will all get you noticed eventually by your supervisor. This will translate well if you need a job reference later on in life or are being considered for a promotion. Learning that no job is below you is a invaluable skill in the workplace and mastering the tasks you are given makes you a valuable employee no mater the position.

Featured photo credit: Burger King, Shirley (like the one in Back to the Future)/Elliott Brown via flickr.com

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Last Updated on December 2, 2018

7 Public Speaking Techniques To Help Connect With Your Audience

7 Public Speaking Techniques To Help Connect With Your Audience

When giving a presentation or speech, you have to engage your audience effectively in order to truly get your point across. Unlike a written editorial or newsletter, your speech is fleeting; once you’ve said everything you set out to say, you don’t get a second chance to have your voice heard in that specific arena.

You need to make sure your audience hangs on to every word you say, from your introduction to your wrap-up. You can do so by:

1. Connecting them with each other

Picture your typical rock concert. What’s the first thing the singer says to the crowd after jumping out on stage? “Hello (insert city name here)!” Just acknowledging that he’s coherent enough to know where he is is enough for the audience to go wild and get into the show.

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It makes each individual feel as if they’re a part of something bigger. The same goes for any public speaking event. When an audience hears, “You’re all here because you care deeply about wildlife preservation,” it gives them a sense that they’re not just there to listen, but they’re there to connect with the like-minded people all around them.

2. Connect with their emotions

Speakers always try to get their audience emotionally involved in whatever topic they’re discussing. There are a variety of ways in which to do this, such as using statistics, stories, pictures or videos that really show the importance of the topic at hand.

For example, showing pictures of the aftermath of an accident related to drunk driving will certainly send a specific message to an audience of teenagers and young adults. While doing so might be emotionally nerve-racking to the crowd, it may be necessary to get your point across and engage them fully.

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3. Keep going back to the beginning

Revisit your theme throughout your presentation. Although you should give your audience the credit they deserve and know that they can follow along, linking back to your initial thesis can act as a subconscious reminder of why what you’re currently telling them is important.

On the other hand, if you simply mention your theme or the point of your speech at the beginning and never mention it again, it gives your audience the impression that it’s not really that important.

4. Link to your audience’s motivation

After you’ve acknowledged your audience’s common interests in being present, discuss their motivation for being there. Be specific. Using the previous example, if your audience clearly cares about wildlife preservation, discuss what can be done to help save endangered species’ from extinction.

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Don’t just give them cold, hard facts; use the facts to make a point that they can use to better themselves or the world in some way.

5. Entertain them

While not all speeches or presentations are meant to be entertaining in a comedic way, audiences will become thoroughly engaged in anecdotes that relate to the overall theme of the speech. We discussed appealing to emotions, and that’s exactly what a speaker sets out to do when he tells a story from his past or that of a well-known historical figure.

Speakers usually tell more than one story in order to show that the first one they told isn’t simply an anomaly, and that whatever outcome they’re attempting to prove will consistently reoccur, given certain circumstances.

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6. Appeal to loyalty

Just like the musician mentioning the town he’s playing in will get the audience ready to rock, speakers need to appeal to their audience’s loyalty to their country, company, product or cause. Show them how important it is that they’re present and listening to your speech by making your words hit home to each individual.

In doing so, the members of your audience will feel as if you’re speaking directly to them while you’re addressing the entire crowd.

7. Tell them the benefits of the presentation

Early on in your presentation, you should tell your audience exactly what they’ll learn, and exactly how they’ll learn it. Don’t expect them to listen if they don’t have clear-cut information to listen for. On the other hand, if they know what to listen for, they’ll be more apt to stay engaged throughout your entire presentation so they don’t miss anything.

Featured photo credit: Flickr via farm4.staticflickr.com

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