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Why Articles On How To Manage Millennials Are A Waste Of Your Time

Why Articles On How To Manage Millennials Are A Waste Of Your Time
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A staple of seemingly useful work-related articles is the “How to Manage Millennials” genre. Such articles are worse than useless — they are positively damaging. Here’s why you should not bother reading them and what you should do instead.

Groups Aren’t Coherent or Cohesive

Millennials, Gen X, Boomers — these are categories defined exclusively by age. This is one of the least-useful predictors of a person’s values, traits, or actions, with the sole exceptions of perhaps predicting whether or not they will have children (and how many), what their major purchases in life will be, and how they will die. For example, the vast majority of kids are born to parents between 20 and 40 years of age. Major purchases, like cars or houses, tend to occur around around certain ages.

If you were marketing to them, you’d be deeply interested in the fact that Millennials are more willing to make purchases on their smart phones, or which cultural references will resonate with them (the 9/11 attack but not the collapse of the Iron Curtain).

Other than that, what do Millennials have in common with each other that’s different enough to be useful as guidance for how you should manage them?

Absolutely nothing.

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Bait and Switch

When “How to Manage Millennials” articles do have useful guidance, it’s unrelated to the differences in the generations. Advice to managers like:

  • Create diverse teams
  • Realize different people are motivated differently
  • Celebrate small victories
  • Invest in training

These are all good ideas and are in no way connected to what generation someone is part of. Of course, people with more experience will value experience, while newcomers will want their talents to count for more. That’s true for every generation.

And seriously, do you really need to consult the Barclays 6-Generations Map to figure out that a person with less experience needs more training?

You Don’t Manage Groups

Marketing is a one-to-many activity, and we shouldn’t begrudge marketers their Millennial maunderings. For researchers and demographic planners, studying the generations makes sense. However, you do not manage groups. You manage individuals. The variance between individuals vastly outranks the variance between generations, let alone the similarities within a generation.

Remember, as a manager, you are responsible for making each person who reports to you as effective as possible.

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So, which of these pieces of information will help you better decide whether to give the task of managing the new SharePoint server to Alice or to Bob?

  1. Demographics: Alice is a female and Bob is a male.
  2. Generations: Alice is a Gen-Xer (who are supposed to be moderately tech-savvy) and Bob is a Millennial (reported to be “digital natives”).
  3. Goals: Alice told you in your last one-on-one that she wants to increase her technical expertise. Bob told you in your last one-on-one that he hopes to move into sales in a few years.
  4. Appreciations: Alice values being praised verbally. Bob is more moved by a thoughtful gift.

If you answered anything other than 3, you’re no manager.

Thinking You Manage Groups Distorts Your Thinking

As soon as you start to think you can, or should, manage groups rather than individuals, you’ll give yourself permission to not do the hard work of getting to know each of your direct reports as unique human beings.

When you think of managing groups as a single unit, you’ll start to generalize about motivation, information absorption style, active learning style, and communications style. That thinking will make you a lousy manager. Each of these things varies dramatically from one Millennial to the next, indeed from one human being to the next (also, replacing one set of stereotypes with another isn’t going to help you manage better either).

You don’t have to do appalling things to drive people away — just treat them like indistinguishable demographic entities and your indifference to their individuality will lead them to leave.

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What to Think About Instead

Remember that your job as a manager is to maximize the current and future effectiveness of each person reporting to you.

I teach my CEO and senior executive clients to create a Player Lineup Chart to help them look for and remember a wide range of personal attributes about their people.

As a manager, you should make your own Player Lineup Chart. Include these attributes:

Motivation

  • Personal Goals – helps you connect their personal goals to the team’s tasks. (Have Alice manage the SharePoint server.)
  • Values – helps you help them see how their values are served by the team’s work. (Write Alice a thank-you note, but buy Bob a gift, to show each your appreciation.)

Information Absorption Style

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  • Listener – give this person more verbal briefings. Expect to spend more time in dialog with them.
  • Reader – give this person more background reading. Expect them to read your emails closely.

Active Learning Style

You should be actively managing the growth of each of your directs. Use their innate active learning style to guide you. For example, suppose you’re giving your direct a stretch assignment, and they’ll be working outside their comfort zone. You’ll be checking in with them twice a week to keep them on track and help them succeed. In each case, you’ll get status updates and any open questions. How should you structure that check-in depending on the individual’s approach to learning?

  • Writer – They should give you a brief written summary of status and their questions.
  • Talker – They should give you a brief verbal update.
  • Drawer – They should give you an infographic or concept sketch, or share a one-person Scrum board.
  • Mover – You should go for a walk with them and talk about their status.
  • Silent Thinker – You should ask them to pick one of the above approaches.

Communications Style

Communications style consists of two variables — Introversion vs Extroversion and focus on People vs Tasks. Popularized by William Moulton Marston as the DISC profile, this gives you a quick guide to some common themes you’ll see in your direct reports. I call them the Dominant (task-focused extrovert), the Influencer (people-focused extrovert), the Steady (people-focused introvert) and the Compliant (task-focused introvert). Pay attention to the default style, and the style under stress, of each of your directs.

Conclusion

Never manage a person based on their generation — it’s absurd, impersonal, and demeaning. Manage each person as a unique human being, whose career you are privileged to influence for the better.

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Featured photo credit: VIKTOR HANACEK via picjumbo.com

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Published on July 27, 2021

15 Smart Video Conferencing Etiquette Tips to Follow

15 Smart Video Conferencing Etiquette Tips to Follow
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During the pandemic, video conferencing replaced in-person meetings and has now become the standard option for business meetings. Over the past 17 months, most workers have gotten past the video conferencing learning curve with Zoom or Microsoft Teams (or their platform of choice).

But just as with in-person meetings, attention can wax and wane. Some say we’re just not used to staring at ourselves so much on the screen. Instead of fixating on that, try employing smart video conferencing etiquette, or you may risk indiscretions that will flag you as a slacker.

Put the Pro in Professional

After more than a year of fine-tuning, here are the new rules of video conferencing etiquette.

1. Mute Your Mobile and Other Devices

The first video conference etiquette you need to know is muting your other devices. Just as in the pre-COVID days, someone’s obnoxious ring tone blaring Taylor Swift’s newest single in the middle of a meeting is also an annoyance if it happens during a Zoom meeting and so is the inevitable fumbling to turn off the sound. Even the apologies to the group get tiresome.

Also, when notifications are activated on the computer that you’re using for the meeting, the incoming message takes over the audio and you’ll miss out on snippets of the conversation. Be sure to eliminate this possible faux pas.

2. Dress the Part

While working from home, you may have fallen into the habit of slipping on your comfiest T-shirt each day. Hey, no judgments! But before you log on to your video conference, try to make an effort with your appearance.

Depending on your company culture and the importance of your meeting, consider dressing the part of the professional whom you wish to project. It will help you feel more self-assured, and others will likely take you more seriously.

For women, wear light make-up, put on earrings, and make sure your blouse is crisply pressed. For men, show up freshly shaved. Wearing a crisp collared shirt in a solid color will usually suffice.

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Pro Tip: Stay away from wearing white or black, unless those colors look great on you. Consider wearing light blue or brown instead.

3. Stage Your Workspace

Have you noticed the backdrops of experts interviewed on news shows? Bookshelves and photographs are carefully curated, and no busy-patterned furniture or artwork is in sight.

Take note of what appears behind you when you choose the location of your video conferences. Piles of junk mail on the table or stacks of folded laundry on the couch will convey more about your personal life than you care to share. Make sure you remove clutter from the camera’s eye, and present a tidy, orderly workspace to your colleagues, coworkers, and bosses.

4. Put Some Thought Into Lighting and Perspective

Be aware that in a video conference, your computer camera can actually make you look up to ten pounds heavier depending on where you sit. But you can easily drop those added pounds by moving back from the screen to diminish the wide-angle distortion.

Frame your head on the screen by tilting the screen up or down. Also, it’s best to not place yourself in front of a window or bright light, which makes you appear in shadow. Instead, face the light source, moving it (or yourself) until you have a flattering amount of illumination. You can also purchase some small spotlights that allow you to add light as needed.

Pro Tip: If your lights add too much redness to your skin, consider counter-balancing with a green filter.

Remember That Half of Life Is Showing Up

5. Arrive on Time

In the old days of in-person meetings, it was nearly impossible to slip in late into a meeting unnoticed. In today’s video conferences, logging in late still shows poor form. Instead, strive to arrive five minutes early and get yourself settled.

Once the meeting is underway, the host may be less attentive about late arrivals waiting to be let in. Diverting the host’s attention away from the meeting with a tardy entry request is the ultimate giveaway that you didn’t honor the schedule. If you don’t want a black mark against you, log in on time.

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6. Turn on Your Video

Few people like to see their face on the screen, but buck up and turn on your camera in video conferences. In most cases, it’s better to be a face on a screen than a name in a blank square. Your statements will be more memorable when other meeting attendees can see you.

If you need to turn off the video, either because of a poor connection, some commotion in the room, or a need for a quick break, give a short explanation via the chat feature. Then, go back on video as soon as you’re able.

Pro Tip: Keep your explanation for your departure pithy. “Sorry! Doorbell rang. Back in five” says it all. Be sure to honor what you say in chat and really do return in five minutes.

7. Plan Ahead Before Sharing Your Screen

Don’t be one of those people who makes everyone else wait as you click through folders in search of a document. That’s just poor video conferencing etiquette. If you know you’ll need to share a document or video on your screen, prepare by pulling it out of its folder and onto your desktop. Also, clean up the files and folders on your desktop to reduce clutter and facilitate easy access. Close other programs like chat, calendar notifications, and email. Disable pop-up notifications to ensure there’ll be no unforeseen distractions.

Be sure to remind the host before the meeting that you’ll need them to activate the screen-sharing function. Show courtesy once you’re finished by hitting “stop share” to return to the screen with participants.

Attend to the Pesky Details

8. Make Sure That Meetings Remain Right-Sized

With the easy accessibility of video conferencing, it can be tempting to extend the meeting invitation beyond the core group and include everyone peripherally involved in a project. But just as with in-person meetings, the more people involved, the more unwieldy the meeting becomes.

Use good judgment when asking others to sit through a video conference so that you don’t needlessly take up others’ time and so that participants can be fully engaged.

9. Remember to “Unmute” Before You Speak

Most of us are likely able to count on one hand the number of video conferences when someone didn’t have to be reminded, “You’re on mute!” Forgetting to unmute before speaking has become one of the most common missteps in video conferencing.[1]

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Show everyone your impeccable video-conferencing poise by managing your mute feature with flawless control.

10. Stay on Point to Keep the Meeting Length in Check

As with in-person meetings, an agenda with assigned time limits for discussions remains necessary to keep a meeting focused. Data shows, however, that video conferencing can actually reduce meeting time.[2] Reasons include the elimination of commuting time and the ability to screen share and annotate to keep everyone on task.

Additionally, side conversations are virtually impossible with video conferencing now that you can no longer have back-and-forth exchanges with the person beside you.

Pro Tip: If you’re running the meeting, let attendees know in advance the protocol for the chat feature. Is it okay for them to “chat among themselves” or not? (See point 11, as well.)

Talking Has a Time and a Place

11. Chat Appropriately

Just like side conversations or texting in an in-person meeting, the use of the chat feature during a video conference can be disrespectful unless it’s directed to all participants. Hence, it’s good video conferencing etiquette to mind your use of the chat.

At the start of the meeting, you may want to ask the host if it’s alright for participants to use the chat feature. This allows them to disable it if they choose. Used appropriately, it can be a helpful tool to clarify or amplify an earlier point once the conversation has moved on or to let the group know that you need to sign off early (and why).

12. Use the “Raise Hand” Feature to Avoid Interruptions

The slight lag in many video conferences can result in speaking over another person if you attempt to jump into a conversation. To avoid this awkward interruption, indicate when you have something to add to the discussion with the raise-your-hand feature that signals the host you would like to speak. This effective meeting management device makes video conferencing run more smoothly, especially with a large group, but it must be activated and monitored by the host.

Pro Tip: For meetings of six to ten people, sometimes the old-fashioned raising of your physical hand may be the best option. But it’s up to the meeting host. Ask them what they would prefer, and follow that.

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13. Don’t Record the Session or Take Photos Without Prior Permission

In this case, not sharing is caring. The “sharing culture” made popular through social media has little place in video conferencing. Before recording a meeting or capturing a screenshot of the participants, always ask for consent in advance from the full roster of attendees. Knowing that a video conference will be photographed or recorded could have a bearing on what others are willing to discuss.

Manage Yourself

14. Minimize Distractions

While de-activating audio and video features can keep distractions from affecting the other participants, you will need to manage noise and disruptions on your end to give your full attention to the meeting.

Move out of high-traffic zones in your home, keep your door closed, and ask family members to be considerate.

15. Save Snacking for Later

Save snacking for later—or earlier. Eating while on video conference is a no-no. Munching in front of the group while close to the camera—as you are when video conferencing—subjects the participants to an up-close and (too) personal view of your food consumption process.

However, it’s perfectly fine to sip quietly from a glass of water or cup of coffee or tea. If the meeting threatens to last for more than two hours, you may want to ask the host in advance to schedule a five-minute break at the halfway point.

Final Thoughts

Even though bosses are now beginning to ask workers to spend some of their workdays on-site, up to 80 percent will permit employees to work remotely at least part of the time, which means more video conferencing in your future.[3] Mastering these video conferencing etiquette tips will help you dial in—as well as dial back—your participation and demonstrate your unwavering level of engagement to the team.

Featured photo credit: Chris Montgomery via unsplash.com

Reference

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