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Why Articles On How To Manage Millennials Are A Waste Of Your Time

Why Articles On How To Manage Millennials Are A Waste Of Your Time

A staple of seemingly useful work-related articles is the “How to Manage Millennials” genre. Such articles are worse than useless — they are positively damaging. Here’s why you should not bother reading them and what you should do instead.

Groups Aren’t Coherent or Cohesive

Millennials, Gen X, Boomers — these are categories defined exclusively by age. This is one of the least-useful predictors of a person’s values, traits, or actions, with the sole exceptions of perhaps predicting whether or not they will have children (and how many), what their major purchases in life will be, and how they will die. For example, the vast majority of kids are born to parents between 20 and 40 years of age. Major purchases, like cars or houses, tend to occur around around certain ages.

If you were marketing to them, you’d be deeply interested in the fact that Millennials are more willing to make purchases on their smart phones, or which cultural references will resonate with them (the 9/11 attack but not the collapse of the Iron Curtain).

Other than that, what do Millennials have in common with each other that’s different enough to be useful as guidance for how you should manage them?

Absolutely nothing.

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Bait and Switch

When “How to Manage Millennials” articles do have useful guidance, it’s unrelated to the differences in the generations. Advice to managers like:

  • Create diverse teams
  • Realize different people are motivated differently
  • Celebrate small victories
  • Invest in training

These are all good ideas and are in no way connected to what generation someone is part of. Of course, people with more experience will value experience, while newcomers will want their talents to count for more. That’s true for every generation.

And seriously, do you really need to consult the Barclays 6-Generations Map to figure out that a person with less experience needs more training?

You Don’t Manage Groups

Marketing is a one-to-many activity, and we shouldn’t begrudge marketers their Millennial maunderings. For researchers and demographic planners, studying the generations makes sense. However, you do not manage groups. You manage individuals. The variance between individuals vastly outranks the variance between generations, let alone the similarities within a generation.

Remember, as a manager, you are responsible for making each person who reports to you as effective as possible.

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So, which of these pieces of information will help you better decide whether to give the task of managing the new SharePoint server to Alice or to Bob?

  1. Demographics: Alice is a female and Bob is a male.
  2. Generations: Alice is a Gen-Xer (who are supposed to be moderately tech-savvy) and Bob is a Millennial (reported to be “digital natives”).
  3. Goals: Alice told you in your last one-on-one that she wants to increase her technical expertise. Bob told you in your last one-on-one that he hopes to move into sales in a few years.
  4. Appreciations: Alice values being praised verbally. Bob is more moved by a thoughtful gift.

If you answered anything other than 3, you’re no manager.

Thinking You Manage Groups Distorts Your Thinking

As soon as you start to think you can, or should, manage groups rather than individuals, you’ll give yourself permission to not do the hard work of getting to know each of your direct reports as unique human beings.

When you think of managing groups as a single unit, you’ll start to generalize about motivation, information absorption style, active learning style, and communications style. That thinking will make you a lousy manager. Each of these things varies dramatically from one Millennial to the next, indeed from one human being to the next (also, replacing one set of stereotypes with another isn’t going to help you manage better either).

You don’t have to do appalling things to drive people away — just treat them like indistinguishable demographic entities and your indifference to their individuality will lead them to leave.

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What to Think About Instead

Remember that your job as a manager is to maximize the current and future effectiveness of each person reporting to you.

I teach my CEO and senior executive clients to create a Player Lineup Chart to help them look for and remember a wide range of personal attributes about their people.

As a manager, you should make your own Player Lineup Chart. Include these attributes:

Motivation

  • Personal Goals – helps you connect their personal goals to the team’s tasks. (Have Alice manage the SharePoint server.)
  • Values – helps you help them see how their values are served by the team’s work. (Write Alice a thank-you note, but buy Bob a gift, to show each your appreciation.)

Information Absorption Style

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  • Listener – give this person more verbal briefings. Expect to spend more time in dialog with them.
  • Reader – give this person more background reading. Expect them to read your emails closely.

Active Learning Style

You should be actively managing the growth of each of your directs. Use their innate active learning style to guide you. For example, suppose you’re giving your direct a stretch assignment, and they’ll be working outside their comfort zone. You’ll be checking in with them twice a week to keep them on track and help them succeed. In each case, you’ll get status updates and any open questions. How should you structure that check-in depending on the individual’s approach to learning?

  • Writer – They should give you a brief written summary of status and their questions.
  • Talker – They should give you a brief verbal update.
  • Drawer – They should give you an infographic or concept sketch, or share a one-person Scrum board.
  • Mover – You should go for a walk with them and talk about their status.
  • Silent Thinker – You should ask them to pick one of the above approaches.

Communications Style

Communications style consists of two variables — Introversion vs Extroversion and focus on People vs Tasks. Popularized by William Moulton Marston as the DISC profile, this gives you a quick guide to some common themes you’ll see in your direct reports. I call them the Dominant (task-focused extrovert), the Influencer (people-focused extrovert), the Steady (people-focused introvert) and the Compliant (task-focused introvert). Pay attention to the default style, and the style under stress, of each of your directs.

Conclusion

Never manage a person based on their generation — it’s absurd, impersonal, and demeaning. Manage each person as a unique human being, whose career you are privileged to influence for the better.

Featured photo credit: VIKTOR HANACEK via picjumbo.com

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Published on January 7, 2021

How To Train Yourself When You Lack Attention To Details

How To Train Yourself When You Lack Attention To Details

Some people see the trees for the forest, and some see only the forest, meaning they lack strong attention to detail. But even if you’re one of the people who take a macro rather than a micro view, true professionalism requires balancing both.

If focusing on the fine points is not your forte, you will benefit from training yourself to pay attention to details. You will profit by saving yourself time, effort, money, and credibility.

Why Training Yourself in Attention to Details Pays Off

You add value to your organization when you make the effort to ensure that you performed your work thoroughly and effectively. This is why job postings often list “attention to details” among the required skills.

When you present your supervisor or client with well-completed, high-quality work the first time, it maximizes your value and minimizes wasted time. Detail-oriented people are also more adept at catching mistakes that could lead to costly blunders.

Moreover, attention to detail is an indicator of possessing other in-demand employee qualities, such as organization, thoroughness, and focus. In some professions, such as accounting, engineering, medical research, and more, you can only excel if you have trained yourself to pay attention to details.

In other professions, possessing strong attention to detail is the very quality that will get you promoted to a position where you will be asked to consider the big picture.

Finally, if you are the “go-to” details person, everyone else on the team can relax a bit. They know the project is in good hands and will likely throw you more projects as a reward. This will ultimately lead to your advancement.

3 Important Aspects of Becoming More Detail-Oriented

Here are the 3 important things you need to learn if you want to remedy your lack of attention to detail:

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  1. Respect deadlines
  2. Understand the work-flow plan
  3. Build in time to mess up

1. Respect Deadlines

Deadlines lend all projects a finish line. One smart idea is to take the given deadline and work backward from it, calculating when your piece of the project is due. Then, if you stick to the proscribed schedule for completing the mini-projects that you have, you will never miss a deadline.

One important note on this: It is smarter to stick to the deadline and turn in work that merits a “B+” than to blow the deadline with “A” work. Chances are, through revision and suggested changes from others on the team, you can bring up your B+ work to an A later. But if you disregard deadlines, you will lose the respect of your boss and fellow teammates.

2. Understand the Work-Flow Plan

Your team is developing work in conjunction with other teams who have projects and deadlines of their own. When you grasp the whole work-flow plan, you may be able to either add insight to the greater project or to your own smaller piece of it that others at the firm will consider valuable.

3. Build in Time to Mess Up

You can expect that “what can go wrong will go wrong.” Don’t overpromise on deadlines. Something likely will mess up, but when it does if you built in the time to fix it, those around you won’t freak out.

Chances are, you already give your attention to several details. Take heart. You can do this! You can overcome your lack of attention to detail and become more detail-oriented.

For starters, consider this: Most people take the time and put in extra effort into the activities or undertakings that matter to them most. Training yourself to become more detail-oriented can mean adopting a similar pattern of behavior.

Apply the same attention you give to your appearance. Are you a meticulous dresser? Do you pay attention to how you pair patterns and colors, and how you accessorize a particular outfit?

This is the same system to use when you lack attention to detail with your work. Give every item careful consideration so that each one contributes to the perfectly pieced-together whole.

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Assemble the ingredients the way you do when you cook. Cooking and baking from scratch require close attention to details as you measure and add each ingredient in sequence, and you time everything so that the meal comes together at the same time.

Similarly, your work product requires you to gauge whether all the ingredients have been added and that your final product is delivered on time.

Organize your business network like you do your social contacts. If you follow a broad base of friends and acquaintances on social media, you can apply similar skills to stay up-to-date on details associated with business acquaintances.

When you meet somebody who could be influential to your career or a resource for improving your skills, follow that person on social media. Respond to their posts to keep the lines of communication flowing.

12 Tips to Help You if You Lack Attention to Detail

Teaching yourself to take note of important details involves sharpening your perceptions and thinking ahead. The following tips will help you adopt these practices. Master these habits when training yourself to become detail-oriented.

1. Learn to Listen Well

You will pick up relevant information and needed nuance when you apply the skills of active listening. In conversations, train yourself to make eye contact, give your undivided attention to the speaker, and ask pertinent follow-up questions.

Training yourself to pay better attention to details in conversations includes learning to fully concentrate on what others have to say. If you find it hard, there’s no harm in taking notes on what they say.

2. Pay Attention to Social Cues

Make a point of noticing body language and facial expressions that provide insights into how others perceive a situation. Social cues offer details that give you an understanding of how words and actions impact others. The infamous character Michael Scott of the television show “The Office” epitomizes the consequences of not paying attention to others’ body language.[1]

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3. Follow Rules

Rules and protocols usually come about from lessons learned and are put in place to avoid further mishaps—whether from a safety or efficiency standpoint. If you’re given step-by-step procedures to follow, check them off as you go. Also, return to the rules at the project’s end just to make sure you adhered to them all.

4. Take Notes

Note-taking is a way to boost your retention and gives you something to refer back to when you need to keep track of pertinent details. You will also heighten your focus as you listen for relevant information. Review your notes shortly after the meeting or conversation and highlight the content that you intend to apply.

5. Prioritize What Needs Your Attention Now

When you have a full slate of work that demands your attention, take a few moments to sort assignments from most to least urgent. Keep a calendar, spreadsheet, or project planning software up-to-date with schedules and deadlines to help you stay organized.

As you tackle each urgent assignment, give it your full attention so no details are missed. Give yourself ample time—especially if you tend to be someone who waits until the last minute—as rushing can make you overlook important details.

6. Have a Detail-Oriented Assistant Check Your Work

If you lack attention to detail, then it makes sense to seek help from someone detail-oriented. If you have this option, take advantage of it. Two sets of eyes are better than one. Just be sure to credit your assistant for their help once the project is completed.

7. Learn the Rules of Writing Well

English is a difficult language, and grammar, punctuation, and spelling can all sabotage you unless you pay attention to detail. When in doubt, look it up. Free to use website services such as Grammarly can help.

8. Proofread Before You Hit Send

Nothing is perfect in its first draft. If you lack attention to detail, then put in the extra effort before submitting things. Before you send off any written work, check carefully not only for misspellings and incomplete sentences but also for improper tone, inappropriate colloquialisms, and inconsistent formatting. When your written communications are error-free, they will have their intended impact.

9. Minimize Distractions

It is impossible to stay focused when colleagues carry on conversations nearby or your mobile notifications ding you throughout the day. Do your best to limit distractions.

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If you are working where there is a lot of noise or side activity, try wearing noise-canceling headphones or seeking out a quiet corner. Disable your notifications when you need to focus, and resolve to only check them after you have completed your assignment.

10. Take Breaks

It may sound counter-intuitive to stop and take a walk, but it’s necessary. Walk away from the screen. Moving from one task to the next across the span of your workday is a recipe for brain fatigue. Give your brain a recess time when you come to a natural stopping place or after you complete one project and before you start the next. These short pauses are necessary for sorting through all the details needed for coming up with successful solutions.

11. Make Time for Reflection

At the end of a workday, take a few minutes to go over the day’s events in your mind. What was said or relayed in conversations? What is the status of the projects you worked on? What else occurred that you should pay attention to? Could there have been any details you might have missed that you should address tomorrow?

12. Keep a Detailed To-Do List

This simple organizational tool is your best ally for getting your work done on time and for paying attention to the details. If you are pressed for time (and who isn’t?), write your list to coordinate with dayparts.

Allot a certain number of hours to complete each task, do it, and then check it off. Nothing feels more rewarding than completing all the tasks on your list. But if you can’t finish them, then carry them over to the following day.

Final Thoughts

Details may seem small, but they can become a lot larger when they are overlooked. If you know you lack attention to detail, commit to training yourself to embrace the many facets that can help you consistently excel in the tasks you set out to accomplish.

When you begin to catch your mistakes in advance or apply the tidbits of information you gathered from paying close attention, you will know that you have trained yourself in the fundamentals of becoming detail-oriented. After that, you should start hearing the phrase “Great job!” more often.

More Tips on Boosting Your Attention to Detail

Featured photo credit: Cristina Gottardi via unsplash.com

Reference

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