Advertising
Advertising

12 Things You Should Say At Work To Become More Likeable

12 Things You Should Say At Work To Become More Likeable

Camaraderie is an important component of what keeps us going back to work. As humans, we have an innate need for social acceptance. The bulk of our days is spent in a social setting: the workplace! There is a strong need for us to like the people we work with (and for the people we work with to like us!)

How can you increase this likeability factor? Here are 12 simple phrases to use that will up the ante for you.

1. “Hi or Hello”

Before you roll your eyes at the simplest of phrases, hear me out. In my 15 years of professional life, a simple “Hi” has proven to be the most powerful. How? When you see someone, even someone you don’t know, acknowledge their presence with a Hi. This simple act of acknowledging another person’s presence is extremely powerful. I’ve seen people who avert their eyes or look down when they do not know you. It definitely appears rude on the receiving end. Every time you pass someone in the hallway, or in the break room, rest room, elevator, parking deck… irrespective of the place, acknowledge them with a Hi or Hello or Good morning.

Advertising

2. “Thank you”

Another simple but powerful phrase is a Thank You. No, a cursory thanking will not cut it. The Thank You has to be heartfelt. Even simple gestures like someone holding the elevator door or handing your mail, warrants a heartfelt thank you. People feel happy to be of help to others. By thanking them, you make them feel like they’ve been of service. This instantly makes them like you.

3. “How are you?”

3 simple words that convey the message that you care. At times it may be a conversation starter. At other times it may be an outlet for someone. I remember a few years ago, when I asked this simple question to a co-worker, the flood gates opened. She was going through a personal situation and did not have anyone to share it with. She viewed the “How are you” as an invitation to share and was able to open up. Sharing what she was going through gave her a huge relief. Giving that opportunity is a sure-fire way to get someone to like you more.

4. “I understand”

In the incident with my co-worker, all I did was to listen and say “I understand”. That’s all you need to do at times to help someone feel heard. Its not uncommon for people to feel frustrated as they come out of a meeting. They may feel like no one gets them or what they are trying to say or do. As they vent to you, acknowledge their thoughts and actions with an “I understand”. On the receiving end, your co-worker will feel a sense of relief to know someone else gets them.

Advertising

5. “How can I help?”

Asking someone how you can help lets people know that they are not alone, though that doesn’t necessarily translate to carrying someone else’s load. Still, asking opens the path to conversation. At times, all they may need is a listening ear. Talking about what is needed and being willing to help in any small way is impactful. I’ve come across people who are afraid to ask this question in case they are unable to deliver on the help that is asked of them; hence, they shy away from this question. Showing someone that you are willing to do something for them is a likeability booster.

5. “I believe in you”

This one is huge! People need someone to believe in them. Instead of masking that belief in actions that may or may not come across, just say it. As an example, a supervisor hands a piece of work and adds the words “I believe you can do this.” The fact that their supervisor trusts them with that piece of work is an ego boost for the individual. And will motivate them to do a good job and not let down their boss. I’ve personally done above and beyond when my boss has expressed her belief in my capabilities or trusted me with stretch assignments. And yes, I definitely liked my boss more after that!

7. “What I hear you saying is:”

Repeating what you just heard proves that you were paying attention. In this age of short attention spans, give someone your full attention and repeat the information back to them to confirm it. More likeable for sure.

Advertising

8. “Well Done”

I don’t understand why people find it difficult to say “Job Well done”. We dole insane amounts of “good job” to kids, but find it difficult to do it to adults. Personal rants aside, acknowledging someone for their effort is encouraging and motivating. We don’t have to give out plaques or other forms or rewards at all times.  Saying “Job Well Done” at an opportune time in front of the team is equal to or better than a plaque on the wall that no one sees. In turn, it causes people to like you more as you see their effort and their work.

9. “What do you think?”

A powerful way to show respect. Encourage others to share what they think and express their opinions. It causes them to feel included, feel respected and that their opinion matters. The people I like the most at work are the inclusive ones, the ones who show that they care enough about others to include them.

10. “Absolutely”

When you are given work, there are three ways to react to it. Not saying anything and doing it; not saying anything to the person but griping about it to others; and the third way is to respond with “Absolutely!”. Showing enthusiasm when asked to do something, causes an instant delight. And boosts your likeability index.

Advertising

11. “Great Question”

A common problem at workplaces is people hesitating to ask questions. They are afraid of getting shot down, laughed at or ignored. When someone is brave enough to ask a question, respect and acknowledge that with a “Great Question” comment. This will ease the nerves of the person asking the question and encourage them to clarify their doubts. In a large setting, it encourages others to open up as well. When you put someone at ease, it naturally causes them to like you.

12. “Tell me more”

A definite way of showing interest! Sometimes, it may be difficult to give someone the time you need at work to listen. When you sense a time consuming conversation, don’t cut off the person and walk away. Let them know that you are short on time, but you want to hear more. Tell them that you will reach out soon to find out more. And keep up the promise! Follow up with the person and find out more. Giving people your time and expressing interests again aids in increasing likeability.

What are some other common phrases that others have said to that make you like them?

Featured photo credit: Andrey/Imagefinder.co via imagefinder.co

More by this author

Career Strategies I Wish I Knew Earlier In My 20s 8 Ways To Think Different And Develop Your Own Opinion 7 Things You Should Stop Saying To Millennials Why Grateful People Live Longer And Lead A Happier Life youtube This Is How Successful YouTubers Run Their Channels

Trending in Communication

1 30 Refreshing Routines to Boost Your Morning Motivation 2 Feeling Like a Failure? 10 Simple Things to Help You Rise Again 3 What Motivates You to Succeed in Life and Keep Moving Forward? 4 6 Effective Negotiation Skills to Master 5 5 Ways to Turn Around a Bad Day at Work

Read Next

Advertising
Advertising
Advertising

Published on September 23, 2020

6 Effective Negotiation Skills to Master

6 Effective Negotiation Skills to Master

I don’t know about you, but many times when I hear the word negotiate I think of lawyers working out a business deal or having to do battle with a car salesman to try to get a lower price. Since I am in recruiting, the term “negotiation” comes up when someone is attempting to get a higher compensation package.

If we think about it, we tend to negotiate almost every day in a wide variety of things we do. Getting a handle on the important negotiation skills can be incredibly beneficial in many parts of our lives. Let’s take a look at 6 effective negotiation skills to master.

What is Negotiation?

First, let’s take a look at what negotiation is. Put simply, negotiation is a method by which people settle their differences. It is a process in which compromise or agreement can be reached without argument or dispute.

Anytime two people or sides disagree on something, they are almost always looking for the best possible outcome for their side. This could be from an individual’s perspective or someone representing an organization.

In reality, it’s rare that one side gets everything they want and the other side gets nothing that they are seeking. Seeking to reach a common ground of sorts where both sides feel like they are getting most of what they want is the key to being successful and maintaining the relationship.

Places We Negotiate

I’ve mentioned that we negotiate in just about all phases of our life. For those of you who are shaking your head no, I invite you to think about the following:

1. Work/Business

This one is the most obvious and it’s what naturally comes to mind when we think of the word “negotiate”.

When you first started at your current job, you might have asked for a higher salary. It could be that you delivered a huge new client to your company and used this as leverage in your most recent evaluation for more compensation. If you work with vendors (and just about every company does), maybe you worked them to a lower price or better contract terms.

Advertising

In recruiting, I negotiate with candidates and hiring managers all the time to land the best talent I can find. It’s very common to accept additional work with the (sometimes spoken, sometimes unspoken) agreement that it will benefit your career in the future.

Recently, I took over a project that was my boss was working on so that I would be able to attend a conference later in the year. And so it goes, we do this all day long at work.

2. Personal

I don’t know about you, but I negotiate with my spouse all the time. I’ll cook dinner with the understanding that she does the dishes. Who wants to mow the lawn and who wants to vacuum and dust the house?

I think we should save 10% for retirement, but she thinks 5% is plenty. Therefore, we save 8%. And don’t even get me started with my kids. My older daughter can borrow my car as soon as she finishes her chores. My younger daughter can go hang out with her friends when her homework is done.

Then, there are all those interactions in our personal lives outside our homes. The carpenter wants to charge me $12,000 to build a new deck. I think $10,000 is plenty so we agree on $11,000. I ask my neighbor if I can borrow his snowblower in the winter if I invite him over the next time I grill steak. And so on.

3. Ourselves

You didn’t expect this one, did you? We negotiate with ourselves all day long.

I’ll make sure I don’t skip my workout tomorrow since I’m going to have that extra piece of pizza. My spouse has been quiet the last few days, is it worth me asking her about, or should I leave it alone? I think the car place charged me for some repairs that weren’t needed, should I say something or just let it go? I know my friend has been having some personal challenges, should I check in with him? We’ve been friends for a long time, I’m sure he’d come to me if he needed help. I’ve got the #4 pick in this year’s Fantasy Football draft, should I choose a running back or a wide receiver?

Think about that non-stop voice inside your head. It always seems to be chattering away about something and many times, it’s us negotiating with ourselves. I’ll finish up that report that the boss needs before I turn on the football game.

Advertising

Why Negotiation Skills Are So Important

Put simply, negotiation skills are important because we all interact with other people, and not only other people but other organizations and groups of people as well.

We all rarely want the same thing or outcome. Most of the time a vendor is looking at getting you to pay a higher price for something than you want to spend. Therefore, it’s important to negotiate to some middle ground that works well for both sides.

My wife and I disagree on how much to save for retirement. If we weren’t married it wouldn’t be an issue. We’d each contribute how much we wanted to on our retirement funds. We choose to be married, so we have to come to some agreement that we both feel comfortable with. We have to compromise. Therefore, we have to negotiate.

If we each lived on a planet by ourselves, we would be free to do just about anything we wanted to. We wouldn’t have to compromise with anyone because we wouldn’t interact with anyone. We would make every choice unilaterally the way we wanted to.

As we all know, this isn’t how things are. We are constantly interacting with other people and organizations, each one with their own agenda’s, viewpoints, and opinions. Therefore, we have to be able to work together.

6 Negotiation Skills to Master

Having strong negotiation skills helps us create win-win situations with others, allowing us to get most of what we want in conjunction with others around us.

Now, let’s look at 6 effective negotiation skills to master.

1. Preparation

Preparation is a key place to start with when getting ready to negotiate. Being prepared means having a clear vision of what you want and how you’d go about achieving it. It means knowing what the end goal looks like and also what you are willing to give to get it.

Advertising

It also means knowing who you are negotiating with and what areas they might be willing to compromise on. You should also know what your “bottom line” is. By “bottom line” I mean what is the most you are willing to give up to get what you want.

For instance, several years ago, I decided it was time to get a newer car. I say newer because I wanted a “new to me” car, not a brand new car. I did my research and figured out what type of car I wanted. I decided on what must-have items on the car I wanted, the highest amount of miles that would already be on it, the colors I was willing to get it in, and the highest amount of money I was willing to pay.

After visiting numerous car dealerships I was able to negotiate buying a car. I knew what I was willing to give up (amount of money) and what I was willing to accept, things like the color, amount of miles, etc. I came prepared. This is critical.

2. Clear Communication

The next key skill you need to be an effective negotiator is clear communication. You have to be able to clearly articulate what you want to the other party. This means both clear verbal and written communication.

If you can’t clearly tell the other person what you want, how do you expect to get it? Have you ever worked through something with a vendor or someone else only to learn of a surprise right at the end that wasn’t talked about before? This is not what you would call clear communication. It’s essential to be able to share a coherent and logical vision with the person you are working with.

3. Active Listening

Let’s do a quick review of active listening. This is when you are completely focused on the speaker, understand their message, comprehend the information, and respond appropriately. This is a necessary ingredient to be able to negotiate successfully. You must be able to fully focus on the other person’s wants to completely understand them.

If you aren’t giving them your full attention, you may miss some major points or details. This leads to frustration down the road on both sides. Ensure you are employing your active listening skills when in arbitration mode.

4. Teamwork and Collaboration

To be able to get to a place of common ground and a win-win scenario, you have to have a sense of teamwork and collaboration.

Advertising

If you are only thinking about yourself and what you want without giving much care to what the other person is wanting, you are bound to wind up without a solution. The other person may get frustrated and give up if they see you are unwilling to meet them halfway or care little for what they want.

When you collaborate, you are working together to help each other get what is most important to you. The other upside to negotiating with a sense of teamwork and collaboration is that it helps create a sense of trust, which, in turn, helps provide positive energy for working to a successful conclusion.

5. Problem Solving

Problem-solving is another key negotiation skill. When you are working with the other person to get the deal done many times you’ll face new challenges along the way.

Maybe you want a new vendor to provide training on the software they are selling you but they say it’s going to cost an additional $20,000 to provide this service. If you don’t have the additional $20,000 in the budget to spend on the software but you feel the training is critical, how are you going to solve that problem?

From what I’ve seen, most vendors aren’t willing to provide additional services without getting paid for them. This is where problem-solving skills will help continue the discussions. You might suggest to the vendor that your company will also be looking to replace their financial software next year, and you’d be happy to ensure they get one of the first seats at the table when the time comes if they could perhaps lower the pricing on their training.

There’s a solution to most challenges, but it takes problem-solving skills to work through them effectively.

6. Decision-Making Ability

Finally, having strong decision-making ability will help you seal the deal when you get to a place where everyone feels like they are getting what works for them. Each step of the way you can cross off the list when you get what you are looking for and decide to move onto the next item. Then, once you have all of your must-have boxes checked and the other side feels good about things, it’s time to shake hands and sign on the dotted line. Powerful decision-making ability will help you get to the finish line together.

Conclusion

There you have it, 6 effective negotiation skills to master to lead a more fulfilling life. Once we realize that we negotiate in one form or another almost every day in every phase of our lives, we realize how critical a skill it is.

Possessing strong negotiation skills will help you in nearly every one of your relationships at both the workplace and in your personal life. If you feel your arbitration tools could use some sharpening, try some of the 6 effective negotiation skills to master that we’ve talked about.

More Tips to Improve Your Negotiation Skills

Featured photo credit: Windows via unsplash.com

Read Next