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5 Techniques To Make Better Decisions

5 Techniques To Make Better Decisions
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How can I make better decisions?

I browsed the web and ended up on Qoura reading the most popular answers. People often suggested, “just do it,” “ignore fear of failure,” and “never turn back.”

I thought it over and really considered it. If I simply ignored the “fear of failure” and just “did it”, would that really be making a decision? Absolutely not!

“Just doing it” results in even more failures and even more regrets. Imagine if general George Patton just ignored his “fear of failure” and recklessly charged straight into enemy lines without a plan! Image if you, or your family and loved ones ignored all risk and “just did it” instead of taking the time to make a well informed decision.

Imagine if we applied those same results for:

– Buying a house

– Quitting your job

– Having kids

– Investing in a new business venture

– Getting Married

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– Having a vasectomy

– Plastic surgery

It probably wouldn’t end up so well!

Instead of flipping a coin, using your magic 8 ball, or “just doing it”, here are 5 techniques to make better decisions.

1. “I cannot decide on what I do not know!”

Hal wanted to quit his job. After his workday was over, he sat down with a pen and paper and came up with a massive list of pros and cons. He wrote out everything he wanted to do and how he was going to make money. He imagined over and over the freedom and excitement that he would gain after leaving. The next day Hal walked into work and quit.

This may sound great to some but, the problem with Hal was that he did not know enough to make a good decision yet! He rushed what he actually had plenty of time to do.

Everything that he imagined and dreamed about was blurry. All the “facts” that Hal used to make his decision were NOT verified facts, but rather bits and pieces that he heard from his friends or picked up on from the far corners of the internet. Hal is extremely jaded.

Hal then replayed the same facts over and over in his head (thinking they were real). No new information was being added to the equation to allow him to make a better decision.

We often jump to conclusions when making difficult decisions that require serious thought and planning. We must first gather more information because:

  1. You do not know what you do not know!
  2. You cannot decide on what you do not know!

If I asked you to solve the following equation A + B + 2Z – 10X = P could you do it?

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Not right away because there are too many unknowns! You could guess or use trial and error but that takes too much time and a great deal of effort in real life. We need to go out and collect more information to make a better decision.

We do not have all the answers

2. “Maybe you can help me?”

The quickest way to gathering more information to make that tough decision is to go out and ask other people. However, there is a trick. Ask the people who have already done it! Stay away from the people that don’t have any experience but seem to know everything.

This year, while I complete graduate school, I wanted to participate in applied clinical research. More specifically, I wanted to design and develop medical devices from a clinical need.

Instead of “just doing it,” I decided to reach out to a respected faculty member to see if it was a good idea. I went to him and poured my heart out. He looked at me like I had 2 heads and shunned me away!

I took the advice to heart and sulked a bit. Instead of just quitting, I decide to gather even more information! But this time, I reached out to other schools including MIT, Stanford, UMN, and Johns Hopkins. The information and feedback I got was amazing.

Why? Because all these schools were actually DOING IT! That had already developed over a hundred medical devices in the same fashion I wanted to do. Not only that, they had specific programs to help people like me who wanted to do that kind of research and design.

On the other hand, my school was not doing it and the professor I reached out to wasn’t either.

-Ask the people who are doing it or have already done it to get more information.

3. Seek the Devil’s Advocate.

As human beings, we are self-confirming. We naturally seek out information that we already agree with and tend to ignore information that we disagree with. Skepticism and denial can be good in some instances, but these characteristics must not be confused with being hard-headed.

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Imagine 2 documents sitting right in front of you, one with information you agree with, and the second with information you disagree with. Whether you are right or wrong, or whether the information is right or wrong, you will pick the document that you agree with first and consider that information more seriously. Obviously, whether you are right or wrong, you will pick the document containing information you agree with first and take that more seriously.

Let’s go back to the “should I quit my job” example. You probably already REALLY want to quit your job and have already made up your mind. Now, instead of making a decision, you are just confirming your existing desire to quit, by collected confirming evidence. This confirmation bias blinds us from the obvious and has lead to some of the worst business decision ever made (for example, Quaker Oats‘ aquisition of Snapple).

To counteract this, reach out and collect information that opposes your existing viewpoints.

Good businesses use this process all the time. When Fortune 500 companies make big time investments (like acquiring another company, investing in new ventures, downsizing, re-sizing, etc.), they hire a completely separate team to investigate the opposing viewpoint, and then seriously consider the opposite.

Remember, “De-Nile isn’t just a river in Egypt.”

4. Beware of the sham options.

Everything seems great in comparison with something crappy.

The other day I was watching HGTV’s Home Hunters Abroad. A couple was shopping for a beautiful island home in Caruso. They required two things: it had to be less than $400,000, and it had to be rent-able.

The couple contacted a real estate, who I now realized was skilled in the art of sales. He lined up 3 beautiful houses. House number 1 cost $399,000 and was perched on top of a hill overlooking a magnificent clear blue bay. The couple fell in love with the view and was seriously considering buying the house until they found out the new construction would get in the way of their ocean view.

After seeing how the couple reacted to the ocean view, the real estate agent quickly changed his sales tactics. He showed them house #2, which had a stunning ocean view and a white sand beach a few steps from their back door.

The only problem was the house was $489,000 – a full $89,000 over budget. The couple was so angry at the real estate agent that they considered replacing him.

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Finally the last on the list, house #3, had no view, was not rent-able and was $10,000 under budget.

Which house did they chose?

The couple went with house #2 that was $89,000 over budget! They made a poor decision and broke the bank because they were not aware of the sales trap the real estate agent set.

House #2 seemed like the best option in that context, compared to the shame option of house #3. In a different context, going an extra $89,000 over budget is a bad idea.

What they should have done was not buy anything and waited until something else showed up. However, when you are in the middle of a difficult decision, sometimes it’s hard to gain that kind of perspective.

5.  Factor in the opportunity cost

How could the previous couple in the home buying example snap out of the mental trap set by the real estate agent?

The couple needed a change in perspective. When dealing with big number numbers like $400,000 and $486,000 the difference might not seem that much, but let’s take another look and consider the opportunity costs.

What is another to $89,000 to you? Well it’s another 2 years of saving every single cent of your paycheck (assuming you make ~$60,000 before taxes). Which means you cannot eat, buy gas, go out, or do anything for 2 entire years. You must save every single penny of your paycheck to afford the difference!

Here are more examples of what they could have bought with the amount the went over budget by:

Conclusion

Next time instead of jumping to conclusions and “just doing it”:

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  1. Take some time to gather more information. You don’t know what you don’t know.
  2. Get more information people who have already done it, not the people who are trying to sell it.
  3. Seek the devils advocate and seriously consider what they have to say. You might be just confirming yourself!
  4. Beware of the shame option. All other options seem great in context to a crappy one.
  5. Gain a greater perspective by considering the opportunity costs.

Featured photo credit: thinker / Dan Mckay via flickr.com

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Published on July 27, 2021

15 Smart Video Conferencing Etiquette Tips to Follow

15 Smart Video Conferencing Etiquette Tips to Follow
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During the pandemic, video conferencing replaced in-person meetings and has now become the standard option for business meetings. Over the past 17 months, most workers have gotten past the video conferencing learning curve with Zoom or Microsoft Teams (or their platform of choice).

But just as with in-person meetings, attention can wax and wane. Some say we’re just not used to staring at ourselves so much on the screen. Instead of fixating on that, try employing smart video conferencing etiquette, or you may risk indiscretions that will flag you as a slacker.

Put the Pro in Professional

After more than a year of fine-tuning, here are the new rules of video conferencing etiquette.

1. Mute Your Mobile and Other Devices

The first video conference etiquette you need to know is muting your other devices. Just as in the pre-COVID days, someone’s obnoxious ring tone blaring Taylor Swift’s newest single in the middle of a meeting is also an annoyance if it happens during a Zoom meeting and so is the inevitable fumbling to turn off the sound. Even the apologies to the group get tiresome.

Also, when notifications are activated on the computer that you’re using for the meeting, the incoming message takes over the audio and you’ll miss out on snippets of the conversation. Be sure to eliminate this possible faux pas.

2. Dress the Part

While working from home, you may have fallen into the habit of slipping on your comfiest T-shirt each day. Hey, no judgments! But before you log on to your video conference, try to make an effort with your appearance.

Depending on your company culture and the importance of your meeting, consider dressing the part of the professional whom you wish to project. It will help you feel more self-assured, and others will likely take you more seriously.

For women, wear light make-up, put on earrings, and make sure your blouse is crisply pressed. For men, show up freshly shaved. Wearing a crisp collared shirt in a solid color will usually suffice.

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Pro Tip: Stay away from wearing white or black, unless those colors look great on you. Consider wearing light blue or brown instead.

3. Stage Your Workspace

Have you noticed the backdrops of experts interviewed on news shows? Bookshelves and photographs are carefully curated, and no busy-patterned furniture or artwork is in sight.

Take note of what appears behind you when you choose the location of your video conferences. Piles of junk mail on the table or stacks of folded laundry on the couch will convey more about your personal life than you care to share. Make sure you remove clutter from the camera’s eye, and present a tidy, orderly workspace to your colleagues, coworkers, and bosses.

4. Put Some Thought Into Lighting and Perspective

Be aware that in a video conference, your computer camera can actually make you look up to ten pounds heavier depending on where you sit. But you can easily drop those added pounds by moving back from the screen to diminish the wide-angle distortion.

Frame your head on the screen by tilting the screen up or down. Also, it’s best to not place yourself in front of a window or bright light, which makes you appear in shadow. Instead, face the light source, moving it (or yourself) until you have a flattering amount of illumination. You can also purchase some small spotlights that allow you to add light as needed.

Pro Tip: If your lights add too much redness to your skin, consider counter-balancing with a green filter.

Remember That Half of Life Is Showing Up

5. Arrive on Time

In the old days of in-person meetings, it was nearly impossible to slip in late into a meeting unnoticed. In today’s video conferences, logging in late still shows poor form. Instead, strive to arrive five minutes early and get yourself settled.

Once the meeting is underway, the host may be less attentive about late arrivals waiting to be let in. Diverting the host’s attention away from the meeting with a tardy entry request is the ultimate giveaway that you didn’t honor the schedule. If you don’t want a black mark against you, log in on time.

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6. Turn on Your Video

Few people like to see their face on the screen, but buck up and turn on your camera in video conferences. In most cases, it’s better to be a face on a screen than a name in a blank square. Your statements will be more memorable when other meeting attendees can see you.

If you need to turn off the video, either because of a poor connection, some commotion in the room, or a need for a quick break, give a short explanation via the chat feature. Then, go back on video as soon as you’re able.

Pro Tip: Keep your explanation for your departure pithy. “Sorry! Doorbell rang. Back in five” says it all. Be sure to honor what you say in chat and really do return in five minutes.

7. Plan Ahead Before Sharing Your Screen

Don’t be one of those people who makes everyone else wait as you click through folders in search of a document. That’s just poor video conferencing etiquette. If you know you’ll need to share a document or video on your screen, prepare by pulling it out of its folder and onto your desktop. Also, clean up the files and folders on your desktop to reduce clutter and facilitate easy access. Close other programs like chat, calendar notifications, and email. Disable pop-up notifications to ensure there’ll be no unforeseen distractions.

Be sure to remind the host before the meeting that you’ll need them to activate the screen-sharing function. Show courtesy once you’re finished by hitting “stop share” to return to the screen with participants.

Attend to the Pesky Details

8. Make Sure That Meetings Remain Right-Sized

With the easy accessibility of video conferencing, it can be tempting to extend the meeting invitation beyond the core group and include everyone peripherally involved in a project. But just as with in-person meetings, the more people involved, the more unwieldy the meeting becomes.

Use good judgment when asking others to sit through a video conference so that you don’t needlessly take up others’ time and so that participants can be fully engaged.

9. Remember to “Unmute” Before You Speak

Most of us are likely able to count on one hand the number of video conferences when someone didn’t have to be reminded, “You’re on mute!” Forgetting to unmute before speaking has become one of the most common missteps in video conferencing.[1]

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Show everyone your impeccable video-conferencing poise by managing your mute feature with flawless control.

10. Stay on Point to Keep the Meeting Length in Check

As with in-person meetings, an agenda with assigned time limits for discussions remains necessary to keep a meeting focused. Data shows, however, that video conferencing can actually reduce meeting time.[2] Reasons include the elimination of commuting time and the ability to screen share and annotate to keep everyone on task.

Additionally, side conversations are virtually impossible with video conferencing now that you can no longer have back-and-forth exchanges with the person beside you.

Pro Tip: If you’re running the meeting, let attendees know in advance the protocol for the chat feature. Is it okay for them to “chat among themselves” or not? (See point 11, as well.)

Talking Has a Time and a Place

11. Chat Appropriately

Just like side conversations or texting in an in-person meeting, the use of the chat feature during a video conference can be disrespectful unless it’s directed to all participants. Hence, it’s good video conferencing etiquette to mind your use of the chat.

At the start of the meeting, you may want to ask the host if it’s alright for participants to use the chat feature. This allows them to disable it if they choose. Used appropriately, it can be a helpful tool to clarify or amplify an earlier point once the conversation has moved on or to let the group know that you need to sign off early (and why).

12. Use the “Raise Hand” Feature to Avoid Interruptions

The slight lag in many video conferences can result in speaking over another person if you attempt to jump into a conversation. To avoid this awkward interruption, indicate when you have something to add to the discussion with the raise-your-hand feature that signals the host you would like to speak. This effective meeting management device makes video conferencing run more smoothly, especially with a large group, but it must be activated and monitored by the host.

Pro Tip: For meetings of six to ten people, sometimes the old-fashioned raising of your physical hand may be the best option. But it’s up to the meeting host. Ask them what they would prefer, and follow that.

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13. Don’t Record the Session or Take Photos Without Prior Permission

In this case, not sharing is caring. The “sharing culture” made popular through social media has little place in video conferencing. Before recording a meeting or capturing a screenshot of the participants, always ask for consent in advance from the full roster of attendees. Knowing that a video conference will be photographed or recorded could have a bearing on what others are willing to discuss.

Manage Yourself

14. Minimize Distractions

While de-activating audio and video features can keep distractions from affecting the other participants, you will need to manage noise and disruptions on your end to give your full attention to the meeting.

Move out of high-traffic zones in your home, keep your door closed, and ask family members to be considerate.

15. Save Snacking for Later

Save snacking for later—or earlier. Eating while on video conference is a no-no. Munching in front of the group while close to the camera—as you are when video conferencing—subjects the participants to an up-close and (too) personal view of your food consumption process.

However, it’s perfectly fine to sip quietly from a glass of water or cup of coffee or tea. If the meeting threatens to last for more than two hours, you may want to ask the host in advance to schedule a five-minute break at the halfway point.

Final Thoughts

Even though bosses are now beginning to ask workers to spend some of their workdays on-site, up to 80 percent will permit employees to work remotely at least part of the time, which means more video conferencing in your future.[3] Mastering these video conferencing etiquette tips will help you dial in—as well as dial back—your participation and demonstrate your unwavering level of engagement to the team.

Featured photo credit: Chris Montgomery via unsplash.com

Reference

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