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What Interviewers Should Ask To Test Candidates’ EQ

What Interviewers Should Ask To Test Candidates’ EQ

Most experts now agree that a successful career depends much more on emotional intelligence (EQ) than intelligence (IQ), functional and technical skills, and qualifications. An emotionally intelligent person is the one who can understand the emotions of the people he or she works with and how to use these to empathize, negotiate and motivate. In addition, a person with high EQ has a keen self-awareness and can control emotions to help build successful business relationships. The sad fact is that many employers and interviewers are not asking the right questions at the job interview. Lack of emotional skills accounts for the 23% failure rate of new hires. If you are about to assess a candidate, think about these 8 questions which will be a good indicator of their EQ.

“Your EQ is the level of your ability to understand other people, what motivates them and how to work cooperatively with them.” – Howard Gardner, University of Harvard

1. Did you build any lasting relationships in a previous job?

The reason for this question is to establish how much importance the candidate places on relationships within the workplace. Loners and selfish types will stumble over this question.

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The ideal answer will reveal how much help she gave her colleagues and how this was reciprocal. Examples of giving and receiving praise for tasks well done are great indicators of EQ. Look out for examples of mentoring, helping to build connections and other examples of giving, rather than receiving.

2.  How do you cope with failure?

The reasoning behind this question is to assess whether a candidate can manage to learn from failure and also if they are capable of reframing objectives and strategies in a more positive light. It is also an indicator of how they will remain motivated and how they will inspire their team to move forward.

Listen for how the candidate analyzes the failure. If it was within his control, is he able to stand back and examine what went wrong and what could have been done better. If the candidate concentrates on blaming others for the failure and vents frustration and anger, this is not a good sign that they are emotionally intelligent.

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3. Describe a situation at work in which you were involved in a conflict. What is your analysis of that particular encounter?

The reason for this question is to assess whether the candidate can actually deal with conflict rather than letting it lead to a toxic environment and fester. Listen for examples of when they decided to step in to neutralize and minimize the fallout. A possible example is where a colleague is not doing their duty and this is negatively impacting on other workers’ performance and morale. The worker resorts to emotional tirades or blameshifting to justify his inefficiency. The candidate should be able to demonstrate how she used her communication, empathy and leadership skills to define what is acceptable behavior and performance. She should also demonstrate an unbiased analysis of how effective or ineffective her intervention was.

4. Who inspires you and why?

This is a great question to find out what values, business ethics and principles are driving the candidate. It also provides useful glimpses as to the candidate’s personality and character. The wise candidate will avoid mentioning famous celebrities or politicians as they are not always universally loved. A much better idea is to mention a close relative who has inspired the candidate because of their dedication, moral principles, fairness and sheer hard work. There are some good examples of ordinary people who inspire at the end of the article here.

5. How effective are your people skills?

This is to assess whether he can communicate and use persuasive tactics to manage change, develop relationships and to inspire fellow staff members. Look for examples of how they build teamwork, collaborate and share information. A story of how the candidate kept their cool in a stressful situation will always impress. Ask how the others reacted and if the boss was grateful for the skills displayed and if this was in the performance assessment. An episode where the candidate shows empathy for a colleague who needs support because of personal or work challenges and how he guided them through a crisis will always go down well.

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“When we think of people skills, words such as personality, empathy, and tonality come to mind.”- Teri Hockett, CEO, What’s For Work?

6. Give us an example of how your IQ and EQ work well together

The aim of this question is to see how aware the candidate is of using all their types of intelligence in a constructive way. If they rely too much on empathy and social skills, they may favor one contractor over another, just because he is a really nice guy and is local. But using other parameters such as seeing what the price range is, what other services are offered and what ratings they have should also influence the candidate’s decision. Balancing IQ and EQ will be important for hiring, firing, price fixing and a whole range of other business decisions. This will also expand the range of choices available when dealing with any situation at work.

7. How important is optimism in your work environment?

An employer needs to know why negativity should never be at the top of a candidate’s list of priorities. Nobody wants to work with the blameshifters, whiners and losers. The interviewer asks this question because they need to know how the job seeker is able to see long term objectives. There is no discouragement even when they have to face adversity. Opportunities are sought out even when things are getting really tough. They also know how to capitalize on successes and use good news and growth indicators for inspiration and building morale. Examples like these will always score highly in the interview.

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8. What people skills do you intend to improve on in this position?

The reason for this very important question is that life demands constant upgrading of all our skills and knowledge. We can never relax and put our feet up, especially with people skills. Challenges in dealing with difficult colleagues, lazy workers, dishonest partners and untrustworthy partners will always demand attention. This is a good question because it gives an insight into how emotionally intelligent the candidate is. There may be a listing of positive soft skills but there will be a strong component of what areas need improvement. The candidate should be able to give an example where she or he felt that their listening skills need refinement or where an impulsive response was inappropriate. Trusting people and delegating might be areas they feel need improvement. An awareness of these defects scores highly at the interview.

Asking these questions will reveal a lot more about the candidate and will help to reduce the high number of failures when hiring.

Featured photo credit: Businessmen shaking hands/reynermedia via flickr.com

More by this author

Robert Locke

Author of Ziger the Tiger Stories, a health enthusiast specializing in relationships, life improvement and mental health.

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Last Updated on June 19, 2019

8 Life-Changing Skills You Can Learn in Less Than 6 Months

8 Life-Changing Skills You Can Learn in Less Than 6 Months

Everyone has the ability to learn a life-changing skill not just this year, but in the next 6 months.

By life-changing, I mean something that can have a positive impact in your life moving forward, even if it’s something you can’t envision today. Certain skills we can immediately reap the benefits of, while others will be life-changing when we least expect it.

In this article, we’ll share 8 life-changing skills you can learn in 6 months, where you can learn them, and how you can get started today.

1. Speed reading

Bill Gates has been known to state that if he had one superpower, it would be the ability to read faster. What Bill and the rest of the mega-successful understand is that knowledge is power. The ability to process information faster from books, articles, and reports is what will help us learn faster, and therefore improve each aspect of our life faster as well.

Where you can start learning: Speed reading courses are becoming more popular, as more people realize how important it is with the limited time we have. You can check out free courses like Read Speeder or you can start learning how to use Spritzlet, which allows you to speed read articles online with a browser extension.

2. Public speaking

Research shows that people fear public speaking more than death itself. There’s something terrifying about being in front of dozens or hundreds of people, and exposing yourself completely. It’s when you’re most vulnerable, but learning how to public speak is a life-changer.

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Warren Buffett has given advice to recent graduates that the number one skill you can have to succeed is public speaking skills. Everything from communication, confidence, and sales is developed when you develop your public speaking skills.

Where you can start learning: Luckily, there are great communities out there like Toastmasters that organize local meetups all around the world. You’ll find amazing public speakers that are looking to get to the next level to beginners that are just getting started. Check out Toastmasters’ website here.

3. Spanish

As the third most spoken language in the world, the ability to speak Spanish will allow you to reach over 500M people around the world. No matter where you live, knowing how to speak Spanish is becoming increasingly more important, with the Hispanic population and economy spreading quickly worldwide. If you’re living in the US, this is even more important, with over 30% of the population being Hispanic.

Spanish is also on this list, because it’s one of the easiest languages to learn. Sure, Mandarin is an important language to learn, but it’s an incredibly difficult one to learn. If we were to measure the level of importance and the time to learn for all the languages available, Spanish would make it to the top of the list.

One of the biggest reasons why people never reach fluency in any foreign language is: using the wrong method, and lack of time.

It turns out that humans retain only 5% of what we learn from lectures, 20% of what we learn from apps (visual cues), and 90% of what we learn from immediate immersion. Yet, how do 90% of learn a new foreign language? Language schools (lectures), books, Duolingo (apps), etc that don’t provide the real-life immersion required for our brains to learn faster.

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Where to get started: If you want the most effective way to learn a language, learning from real-life interactions is the best way to do it. There are great websites like Rype, which offers Spanish coaching for busy people, solving the issue of lack of time and bringing real-life immersion to your screen. With Rype, you can book as many lessons as you want, at any time of the day, any day of the week, allowing you to fit it into your schedule, no matter how busy you are.

4. Accounting

If you’re looking to get into business, accounting is one of the core fundamentals you’ll need to succeed. While you don’t need to be an expert, you definitely should understand the basics.

This skill can also be used to manage your personal finances, to meet your financial goals, and having more control over your life.

Where to get started learning: If you didn’t learn accounting in school, no worries. You can either teach yourself using books, or check out free accounting courses online.

5. Microsoft Excel

Most people reading this probably have a basic understanding of Microsoft Excel Spreadsheet. While this is a good start, there are so many powerful functionalities that are hidden, which could make your life a lot easier.

Excel is also a great asset to have whenever you’re looking for a job, as many corporations rely on Excel to organize and manage multiple parts of the business.

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Where to get started learning: With the popularity of Excel, you can find tons of free resources and videos online to learn. Check out Excel Exposure, Lynda, and Excel with Business.

6. Blogging/Vlogging

Blogging is a powerful tool if you want to spread your ideas, build your brand, or grow your business. Since it was introduced, blogging has taken on a life of its own, and today there are ~2M blog posts being written on a daily basis.

Where to get started learning: Anyone can start blogging today. All you need is a content-management system like WordPress, which is completely free. Personally, I think the best way to start learning how to blog is to just start writing. There are techniques you can learn on how to promote your blog, but the best way to grow your blog is to write great content.

7. Weight training

Yes, weight training is a skill. It’s not as advanced as learning how to code, nor will it take as long as learning a new language, if you just want to learn the basics.

We’re not promising that you’ll get a body like Arnold Schwarzenegger, but you will see much faster results for whatever goal you have, just by understanding how to workout properly. And of course, when you’re dealing with an activity that involves physical strain, you’ll always want to caution yourself.

Where to get started learning: There are amazing body builders that are sharing all of their secrets for free on Youtube. You can check out Bodybuilding.com’s Youtube channel to get started.

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8. Photo and video editing

In the digital world that we live in, from Youtube, Instagram, and Facebook, there is no avoiding photos and videos. In fact, social media has increasingly gone away from text sharing and almost everything to photo and video editing.

Where to get started learning: For photo editing, you can use Photoshop. For video editing, you can use iMovie or Final Cut Pro. Keep in mind, there are dozens of editing software tools for video and photo editing, but what’s more important are your editing skills, not the tool itself.

Check out education websites like CreativeLIVE or Skillshare, where you can learn from experts themselves on how to best use design and software tools.

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