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What Interviewers Should Ask To Test Candidates’ EQ

What Interviewers Should Ask To Test Candidates’ EQ

Most experts now agree that a successful career depends much more on emotional intelligence (EQ) than intelligence (IQ), functional and technical skills, and qualifications. An emotionally intelligent person is the one who can understand the emotions of the people he or she works with and how to use these to empathize, negotiate and motivate. In addition, a person with high EQ has a keen self-awareness and can control emotions to help build successful business relationships. The sad fact is that many employers and interviewers are not asking the right questions at the job interview. Lack of emotional skills accounts for the 23% failure rate of new hires. If you are about to assess a candidate, think about these 8 questions which will be a good indicator of their EQ.

“Your EQ is the level of your ability to understand other people, what motivates them and how to work cooperatively with them.” – Howard Gardner, University of Harvard

1. Did you build any lasting relationships in a previous job?

The reason for this question is to establish how much importance the candidate places on relationships within the workplace. Loners and selfish types will stumble over this question.

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The ideal answer will reveal how much help she gave her colleagues and how this was reciprocal. Examples of giving and receiving praise for tasks well done are great indicators of EQ. Look out for examples of mentoring, helping to build connections and other examples of giving, rather than receiving.

2.  How do you cope with failure?

The reasoning behind this question is to assess whether a candidate can manage to learn from failure and also if they are capable of reframing objectives and strategies in a more positive light. It is also an indicator of how they will remain motivated and how they will inspire their team to move forward.

Listen for how the candidate analyzes the failure. If it was within his control, is he able to stand back and examine what went wrong and what could have been done better. If the candidate concentrates on blaming others for the failure and vents frustration and anger, this is not a good sign that they are emotionally intelligent.

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3. Describe a situation at work in which you were involved in a conflict. What is your analysis of that particular encounter?

The reason for this question is to assess whether the candidate can actually deal with conflict rather than letting it lead to a toxic environment and fester. Listen for examples of when they decided to step in to neutralize and minimize the fallout. A possible example is where a colleague is not doing their duty and this is negatively impacting on other workers’ performance and morale. The worker resorts to emotional tirades or blameshifting to justify his inefficiency. The candidate should be able to demonstrate how she used her communication, empathy and leadership skills to define what is acceptable behavior and performance. She should also demonstrate an unbiased analysis of how effective or ineffective her intervention was.

4. Who inspires you and why?

This is a great question to find out what values, business ethics and principles are driving the candidate. It also provides useful glimpses as to the candidate’s personality and character. The wise candidate will avoid mentioning famous celebrities or politicians as they are not always universally loved. A much better idea is to mention a close relative who has inspired the candidate because of their dedication, moral principles, fairness and sheer hard work. There are some good examples of ordinary people who inspire at the end of the article here.

5. How effective are your people skills?

This is to assess whether he can communicate and use persuasive tactics to manage change, develop relationships and to inspire fellow staff members. Look for examples of how they build teamwork, collaborate and share information. A story of how the candidate kept their cool in a stressful situation will always impress. Ask how the others reacted and if the boss was grateful for the skills displayed and if this was in the performance assessment. An episode where the candidate shows empathy for a colleague who needs support because of personal or work challenges and how he guided them through a crisis will always go down well.

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“When we think of people skills, words such as personality, empathy, and tonality come to mind.”- Teri Hockett, CEO, What’s For Work?

6. Give us an example of how your IQ and EQ work well together

The aim of this question is to see how aware the candidate is of using all their types of intelligence in a constructive way. If they rely too much on empathy and social skills, they may favor one contractor over another, just because he is a really nice guy and is local. But using other parameters such as seeing what the price range is, what other services are offered and what ratings they have should also influence the candidate’s decision. Balancing IQ and EQ will be important for hiring, firing, price fixing and a whole range of other business decisions. This will also expand the range of choices available when dealing with any situation at work.

7. How important is optimism in your work environment?

An employer needs to know why negativity should never be at the top of a candidate’s list of priorities. Nobody wants to work with the blameshifters, whiners and losers. The interviewer asks this question because they need to know how the job seeker is able to see long term objectives. There is no discouragement even when they have to face adversity. Opportunities are sought out even when things are getting really tough. They also know how to capitalize on successes and use good news and growth indicators for inspiration and building morale. Examples like these will always score highly in the interview.

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8. What people skills do you intend to improve on in this position?

The reason for this very important question is that life demands constant upgrading of all our skills and knowledge. We can never relax and put our feet up, especially with people skills. Challenges in dealing with difficult colleagues, lazy workers, dishonest partners and untrustworthy partners will always demand attention. This is a good question because it gives an insight into how emotionally intelligent the candidate is. There may be a listing of positive soft skills but there will be a strong component of what areas need improvement. The candidate should be able to give an example where she or he felt that their listening skills need refinement or where an impulsive response was inappropriate. Trusting people and delegating might be areas they feel need improvement. An awareness of these defects scores highly at the interview.

Asking these questions will reveal a lot more about the candidate and will help to reduce the high number of failures when hiring.

Featured photo credit: Businessmen shaking hands/reynermedia via flickr.com

More by this author

Robert Locke

Author of Ziger the Tiger Stories, a health enthusiast specializing in relationships, life improvement and mental health.

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Last Updated on January 21, 2020

How to Increase Work Productivity: 9 Ground Rules

How to Increase Work Productivity: 9 Ground Rules

We all have those days when completing our assigned tasks seems beyond reach. With the temptation of social media, mobile games, and the internet in general—not to mention the constant bustle of people in the office—it’s easy to fall prey to disruptions and distractions at work.

So, what can we do about it? How to be productive at work?

While we don’t have a foolproof system that can completely eliminate disturbances and diversions, we do have 9 ground rules that can be applied to help give your productivity levels a boost.

Keep reading to find out our tips on work productivity.

What Does It Mean to Be Productive?

How to be productive at work?” is the age-old question plaguing employees and employers alike around the world. Regardless of where you work and what you do, everyone is always looking for new ways to be more efficient and effective.

But what does being productive actually entail?

Completing more tasks on your list or working longer hours doesn’t necessarily mean you’re being more productive. It just means you’re more busy, and productivity shouldn’t be confused with busyness.

Productivity means achieving effective results in as short amount of time as possible, leaving you with more time to enjoy freely.

It involves working smarter, not harder. It means refining processes, speeding up workflows, and reducing the chances of interruptions.

Productivity is best achieved when looking at your current way of working, identifying the bottlenecks, flaws, and hindrances, and then finding ways to improve.

9 Ground Rules on How to Be Productive at Work

1. Avoid Multitasking

Multitasking can give the impression that more tasks can be accomplished as you’re doing multiple things at once. However, the opposite is true.

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Research has shown that attempting to do several things at the same time takes a toll on productivity and that shifting between tasks can cost up to 40 percent of someone’s time.[1] That’s because your focus and concentration is constantly hindered due to having to switch between tasks.

If you have a lot of tasks on your plate, determine your priorities and allocate enough time for each task. That way you can work on what’s urgent first and have enough time to complete the rest of your tasks.

2. Turn off Notifications

According to a Gallup poll, more than 50 percent of US smartphone owners admit to checking their phones a few times an hour.[2]

Switching off your phone—or at least your notifications—during work hours is a good way to prevent you from checking your phone all the time.

The same applies to your computer. If you have the privilege of accessing social media on your work desktop, switch off the notifications on there.

Another good tip is to logout from your social media accounts. Therefore when you feel the urge to check it, you might be swayed because your page isn’t so easily accessible.

3. Manage Interruptions

There are certain disruptions in the office that are unavoidable such as your manager requesting a quick meeting or your colleague asking for assistance. In order to deal with this, your best approach is to know how to handle interruptions like a pro.

Be proactive and inform the people around you of your need to focus. Turn your status on as “busy/unavailable” on your work chat app.

If you’re on a deadline, let your colleagues know that you need to concentrate and would really appreciate not being interrupted for the moment, or even work from home if that’s a feasible option for you.

By anticipating and having a plan in place to manage them, this will minimize your chances of being affected by interruptions.

4. Eat the Frog

Mark Twain once famously said that:

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“if it’s your job to eat a frog, it’s best to do it first thing in the morning. And if it’s your job to eat two frogs, it’s best to eat the biggest one first.”

What this basically means is that you should get your biggest, most urgent task out of the way first.

We all have that big, important task that we don’t want to do but know we have to do because it holds the biggest consequence if we don’t complete it.

Eat the frog is a productivity technique that encourages you to do your most important, most undesirable task first. Completing this particular task before anything else will give you a huge sense of accomplishment. It will set the ball rolling for the rest of the day and motivate you to eagerly complete your other tasks.

5. Cut Down on Meetings

Meetings can use up a lot of time, which is time that can be used to do something useful.

You have to wait for everyone to arrive, then after the pleasantries are out of the way, you can finally get stuck into it. And sometimes, it may take a whole hour to iron out one single issue.

The alternative? Don’t arrange a meeting at all. You’ll be surprised at how many things can be resolved through an email or a quick phone call.

But that doesn’t mean you should eliminate meetings altogether. There are certain circumstances where face-to-face discussions and negotiations are still necessary. Just make sure you weigh up the options prior.

If it’s just information sharing, you’re probably better off sending an email; but if brainstorming or in-depth discussion is required, then an in-person meeting would be best.

6. Utilize Tools

Having the right tools to work with is crucial as you’re only really as good as the resources you have at your disposal. Not only will you be able to complete tasks as efficiently as possible, but they can streamline processes. Said processes are essential to a business as they manage tasks, keep employees connected, and hold important data.

If you’re the manager or business owner, ensure your team has the right tools in place.

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And if you’re an employee and think the tools you currently have to work with aren’t quite up to par, let your manager know. A good team leader understands the significance of having the right tools and how it can impact employee productivity.

Some examples of tools that could be used:

Communication
  • Slack for team chat and collaboration.
  • Samepage for video conference software.
  • Zendesk for customer service engagement.
Task Management
  • Zenkit for task and project collaboration.
  • Wunderlist for listing your to-do’s.
  • Wekan for an open source option.
Database Management
Time Tracking
  • Clockify for a free tracker.
  • TMetric for workspace integrations.
  • TimeCamp for attendance and productivity monitoring.

You can also take a look at these Top 10 Productivity Tools to Help You Achieve 10x More in Less Time.

7. Declutter and Organize

Having a disorganized and cluttered workspace can limit your ability to focus. According to researchers, physical clutter can negatively impact your ability to concentrate and take in information.[3] Which is why keeping your work environment well ordered and clutter-free is important.

Ensure you have your own system of organization so you know what to do when the paperwork starts to pile up.

Being organized will also ensure that you know where to find the appropriate stationery, tools, or documents when you need it. A US study reveals that the average worker can waste up to one week a year looking for misplaced items.[4]

Here’s a useful guide to help you declutter and organize: How to Declutter Your Life and Reduce Stress (The Ultimate Guide)

8. Take Breaks

Taking regular breaks is essential for maintaining productivity at work. Working in front of a computer can lead to a sedentary lifestyle which can place you at a higher risk of heart disease, diabetes, and obesity. Even a 30 second microbreak can increase your productivity levels up to 30 percent.

As well as your physical health, breaks are also crucial for your mental and emotional wellbeing. That’s because your brain is like a muscle, the more it works without a break, the easier it is for it to get worn out.

Ensuring you actually take your breaks can prevent you from suffering from decision fatigue. It can also help boost creativity.

Take a look at this article and learn why you should start scheduling time for breaks: The Importance of Scheduling Downtime

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9. Drink Water

Although we know we should, it’s easy to forget to drink enough water during the working day.

Many of us turn to tea or coffee for the caffeine hit to keep us going. However, like taking breaks, drinking water is essential for maintaining productivity levels at work. It’s simple and effective.

Not drinking enough water can lead to dehydration and also headaches, tiredness, and weight gain.

A good tip to avoid dehydration is to keep a water bottle at your desk as it can serve as a reminder to constantly drink water.

If you find the taste of water a little bland, add some fruit such as cucumber or lemon to give it a better taste.

You can also get more ideas on how to drink more water here: How to Drink More Water (and Why You Should)

The Bottom Line

The preceding 9 ground rules on work productivity aren’t the be-all, end-all. You and the company you work for may have other tips on how productivity is best increased and maintained.

After all, it’s something that can be perceived differently depending on the exact job and work environment.

In saying that, however, the 9 ground rules serve as a good foundation for anyone finding themselves succumbing to disruption and distraction, and are looking for ways to overcome them.

A good tip to keep in mind is that change doesn’t happen overnight. Start small and be consistent. If you slip up, just dust yourself off and try again.

Developing habits happens gradually, so as long as you keep up with it, you’ll soon start to notice the changes you’ve been making and eventually enjoy the fruits of your labor.

More About Boosting Productivity

Featured photo credit: Cathryn Lavery via unsplash.com

Reference

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