Advertising
Advertising

What Interviewers Should Ask To Test Candidates’ EQ

What Interviewers Should Ask To Test Candidates’ EQ

Most experts now agree that a successful career depends much more on emotional intelligence (EQ) than intelligence (IQ), functional and technical skills, and qualifications. An emotionally intelligent person is the one who can understand the emotions of the people he or she works with and how to use these to empathize, negotiate and motivate. In addition, a person with high EQ has a keen self-awareness and can control emotions to help build successful business relationships. The sad fact is that many employers and interviewers are not asking the right questions at the job interview. Lack of emotional skills accounts for the 23% failure rate of new hires. If you are about to assess a candidate, think about these 8 questions which will be a good indicator of their EQ.

“Your EQ is the level of your ability to understand other people, what motivates them and how to work cooperatively with them.” – Howard Gardner, University of Harvard

1. Did you build any lasting relationships in a previous job?

The reason for this question is to establish how much importance the candidate places on relationships within the workplace. Loners and selfish types will stumble over this question.

Advertising

The ideal answer will reveal how much help she gave her colleagues and how this was reciprocal. Examples of giving and receiving praise for tasks well done are great indicators of EQ. Look out for examples of mentoring, helping to build connections and other examples of giving, rather than receiving.

2.  How do you cope with failure?

The reasoning behind this question is to assess whether a candidate can manage to learn from failure and also if they are capable of reframing objectives and strategies in a more positive light. It is also an indicator of how they will remain motivated and how they will inspire their team to move forward.

Listen for how the candidate analyzes the failure. If it was within his control, is he able to stand back and examine what went wrong and what could have been done better. If the candidate concentrates on blaming others for the failure and vents frustration and anger, this is not a good sign that they are emotionally intelligent.

Advertising

3. Describe a situation at work in which you were involved in a conflict. What is your analysis of that particular encounter?

The reason for this question is to assess whether the candidate can actually deal with conflict rather than letting it lead to a toxic environment and fester. Listen for examples of when they decided to step in to neutralize and minimize the fallout. A possible example is where a colleague is not doing their duty and this is negatively impacting on other workers’ performance and morale. The worker resorts to emotional tirades or blameshifting to justify his inefficiency. The candidate should be able to demonstrate how she used her communication, empathy and leadership skills to define what is acceptable behavior and performance. She should also demonstrate an unbiased analysis of how effective or ineffective her intervention was.

4. Who inspires you and why?

This is a great question to find out what values, business ethics and principles are driving the candidate. It also provides useful glimpses as to the candidate’s personality and character. The wise candidate will avoid mentioning famous celebrities or politicians as they are not always universally loved. A much better idea is to mention a close relative who has inspired the candidate because of their dedication, moral principles, fairness and sheer hard work. There are some good examples of ordinary people who inspire at the end of the article here.

5. How effective are your people skills?

This is to assess whether he can communicate and use persuasive tactics to manage change, develop relationships and to inspire fellow staff members. Look for examples of how they build teamwork, collaborate and share information. A story of how the candidate kept their cool in a stressful situation will always impress. Ask how the others reacted and if the boss was grateful for the skills displayed and if this was in the performance assessment. An episode where the candidate shows empathy for a colleague who needs support because of personal or work challenges and how he guided them through a crisis will always go down well.

Advertising

“When we think of people skills, words such as personality, empathy, and tonality come to mind.”- Teri Hockett, CEO, What’s For Work?

6. Give us an example of how your IQ and EQ work well together

The aim of this question is to see how aware the candidate is of using all their types of intelligence in a constructive way. If they rely too much on empathy and social skills, they may favor one contractor over another, just because he is a really nice guy and is local. But using other parameters such as seeing what the price range is, what other services are offered and what ratings they have should also influence the candidate’s decision. Balancing IQ and EQ will be important for hiring, firing, price fixing and a whole range of other business decisions. This will also expand the range of choices available when dealing with any situation at work.

7. How important is optimism in your work environment?

An employer needs to know why negativity should never be at the top of a candidate’s list of priorities. Nobody wants to work with the blameshifters, whiners and losers. The interviewer asks this question because they need to know how the job seeker is able to see long term objectives. There is no discouragement even when they have to face adversity. Opportunities are sought out even when things are getting really tough. They also know how to capitalize on successes and use good news and growth indicators for inspiration and building morale. Examples like these will always score highly in the interview.

Advertising

8. What people skills do you intend to improve on in this position?

The reason for this very important question is that life demands constant upgrading of all our skills and knowledge. We can never relax and put our feet up, especially with people skills. Challenges in dealing with difficult colleagues, lazy workers, dishonest partners and untrustworthy partners will always demand attention. This is a good question because it gives an insight into how emotionally intelligent the candidate is. There may be a listing of positive soft skills but there will be a strong component of what areas need improvement. The candidate should be able to give an example where she or he felt that their listening skills need refinement or where an impulsive response was inappropriate. Trusting people and delegating might be areas they feel need improvement. An awareness of these defects scores highly at the interview.

Asking these questions will reveal a lot more about the candidate and will help to reduce the high number of failures when hiring.

Featured photo credit: Businessmen shaking hands/reynermedia via flickr.com

More by this author

Robert Locke

Author of Ziger the Tiger Stories, a health enthusiast specializing in relationships, life improvement and mental health.

15 Signs Of Negative People 10 Reasons Why People Are Unmotivated (And Ways to Be Motivated) 10 Scientifically Proven Ways To Stay Happy All The Time Science Says Knitting Makes Humans Warmer And Happier, Mentally What Your Fear of Being Alone Is Really About and How to Get over It

Trending in Entrepreneur

1 How to Start a Successful Business and Increase Your Profits 2 12 Foolproof Tips for Entrepreneurs to Be Successful in a New Venture 3 How to Start an Online Business That Will Grow and Succeed 4 Feel like Giving Up? 16 Way to Help Entrepreneurs Stay Motivated 5 15 Stellar Startup Business Ideas for the Burgeoning Entrepreneur

Read Next

Advertising
Advertising

Last Updated on November 5, 2018

20 Best Places to Work for a Great Career in 2018

20 Best Places to Work for a Great Career in 2018

Looking for a job? There’s no doubt to the fact you will want to work with a company that appreciates you for who you are.

Well, good news. The labor market today is one that has peened up with more opportunities for advancement and personal employee improvement. This is partly due to the fact that a lot of companies have been made to understand the value of their biggest assets: the employees.

To wit, here’s a list of companies- across a wide array of industries- that have been able to develop working environments that are healthy and accommodating to workers.

Take a look at these 20 best place to work for a great career:

1. Salesforce, San Francisco, California,

    Salesforce is in the information technology business and the company ranks highest due to their commitment to learning and innovation. They are ready to try new things and everyone with a new idea is always welcome to share it at the company. The company has also been known to exhibit an exceptional approach to alignment.

    Find out more about careers in Salesforce

    2. Wegmans Food Markets Inc.,Rochester, New York

      Based in Rochester, New York, employees have been known to enjoy a sense of purpose from working here. The company has been able to achieve an optimal level of engagement across all working tiers and they’ve been able to achieve great things together. They even do deliveries.

      Find out more about careers in Wegmans

      3. Ultimate Software, Weston, Florida

        Employees get amazing benefits here but that’s not the only reason why this place is so awesome to work. Whenever there is a need or a death of an Ultipeep or any of other family members, the company shows love and support like no other.

        Find out more about careers in Ultimate Software

        Advertising

        4.The Boston Consulting Group, Inc., Boston, Massachusetts

          Development is at the center of anything that goes on here. The business is about people and employees are the company’s biggest asset. Employees are able to challenge the status and also leave impacts on clients.

          Find out more about careers in The Boston Consulting Group

          5. Edward Jones, St. Louis, Missouri

            Edward Jones is admired for their ability to acknowledge history without being mired down by it. The company builds on a solid foundation but there is also a level of flexibility that allows for innovation.

            Find out more about careers in Edward Jones

            6. Kimpton Hotels and Restaurants, San Francisco, California

              Kimpton is a trendsetter in the hospitality industry. The company always strives to try something different and that perspective is welcomed there at all times. Enjoy the weekends with luxury rooms, conformable mattress, furnished and well dressed service staff. A great opportunity for job seekers.

              Find out more about careers in Kimpton Hotels and Restaurants

              7. Workday, Pleasanton, California

                Newbies will find no issues with feeling welcome and at home here as this has always been a core culture component of the IT giant. Everyone is treated like family and this fosters a sense of oneness.

                Find out more about careers in Workday

                8. Genentech, South San Francisco, California

                Advertising

                  Here, employees are encouraged to be themselves. There is a feeling of care, safety, and acceptance that you get here that you can’t get at many firms. The development of an all-inclusive environment has always been foundational.

                  Find out more about careers in Genetech

                  9. Deloitte, New York, New York

                    Deloitte is one of the biggest professional service providers in the world, noted for their focus on constant learning, development and improvement. They invest in their employees and are concerned about their well being.

                    Find out more about careers in Deloitte

                    10. Baird, Milwaukee, Wisconsin

                      Baird is a financial services provide that is known for adopting a “no asshole policy’ which guides the way people relate with and respect each other, regardless of their position on the company’s hierarchy.

                      Find out more about careers in Baird

                      11. Quicken Loans, Detroit, Michigan

                        At Quicken Loans, the views and opinions of everyone are respected and heard. The organization is revered for the amount of investment they put in their team members and everyone looks for ways to grow and be better.

                        Find out more about careers in Quicken Loans

                        12. Capital One, Mclean, Florida

                          Capital One has adopted a culture that encourages employees to take risks and try new things. They foster a healthy work-life balance and associates are challenged to live better lives.

                          Advertising

                          Find out more about careers in Capital One

                          13. Cooley LLP, Palo Alto, California

                            Cooley LLP is a law firm known for their ability to care about the company culture and being able to develop a working environment that is empowering and fun. Cooley is known to go for the best when it comes to their employees, regardless of the occasion.

                            Find out more about careers in Cooley LLP

                            14. Southern Ohio Medical Center, Portsmouth, Ohio

                              The medical center has been known for their propensity to delegate so much to their employees, thereby providing them with the ability to grow and learn on the job. In the end, you get a workplace that is all-engaging and super fun.

                              Find out more about careers in Southern Ohio Medical Center

                              15. American Express, New York, New York

                                American Express is a firm that celebrates wins, no matter how small. Everyone is made to share the same attitude towards service and the people they are to serve, thereby making people care about what they do.

                                Find out more about careers in American Express

                                16. Adobe Systems Inc., San Jose, California

                                  The culture at Adobe Systems is one that encourages employees to develop their own ideas and get a strong viewpoint. As opposed to encouraging competition, work-life balance is fostered everywhere here.

                                  Find out more about careers in Adobe Systems Inc.

                                  Advertising

                                  17. The Cheesecake Factory Inc., Calabasas, California

                                    The Cheesecake Factory rewards dedication and hard work. Promotions come pretty easy, and there is always space for guidance to develop your experience and skills.

                                    Find out more about careers in The Cheesecake Factory Inc.

                                    18. Sap America, Newtown Square, Pennsylvania

                                      If you’re looking for a new career path, SAP might be the best bet for you. The company is adept at recognizing value and transferable skills. And you can always look for a new path while maintaining your employment.

                                      Find out more about careers in Sap America

                                      19. NVIDIA Corporation, Santa Clara, California

                                        NVIDIA is known for looking after even the smallest of things. With even a “pets allowed” policy this company accepts you for who you are, and helps you to work within your personality. Advancement is also fostered, and you are able to collaborate effectively.

                                        Find out more about careers in NVIDIA

                                        20. KPMG LLP, New York, New York

                                          Communication and progressive collaboration are the foundation of this company’s workforce treatment. Regardless of the level you are, someone is always at the ready to help and the company rewards extra effort with gratitude.

                                          Find out more about careers in KPMG LLP

                                          All in all, it’s safe to say that you will be able to find somewhere to apply your skills (whatever they are) that is all inclusive and highly accommodative. Companies today are being made to understand how much they can get when they treat their employees right and this has opened the door to an encouraging work environment for all.

                                          Happy job hunting!

                                          Featured photo credit: Pexels via pexels.com

                                          Read Next