Advertising
Advertising

What Interviewers Should Ask To Test Candidates’ EQ

What Interviewers Should Ask To Test Candidates’ EQ

Most experts now agree that a successful career depends much more on emotional intelligence (EQ) than intelligence (IQ), functional and technical skills, and qualifications. An emotionally intelligent person is the one who can understand the emotions of the people he or she works with and how to use these to empathize, negotiate and motivate. In addition, a person with high EQ has a keen self-awareness and can control emotions to help build successful business relationships. The sad fact is that many employers and interviewers are not asking the right questions at the job interview. Lack of emotional skills accounts for the 23% failure rate of new hires. If you are about to assess a candidate, think about these 8 questions which will be a good indicator of their EQ.

“Your EQ is the level of your ability to understand other people, what motivates them and how to work cooperatively with them.” – Howard Gardner, University of Harvard

1. Did you build any lasting relationships in a previous job?

The reason for this question is to establish how much importance the candidate places on relationships within the workplace. Loners and selfish types will stumble over this question.

Advertising

The ideal answer will reveal how much help she gave her colleagues and how this was reciprocal. Examples of giving and receiving praise for tasks well done are great indicators of EQ. Look out for examples of mentoring, helping to build connections and other examples of giving, rather than receiving.

2.  How do you cope with failure?

The reasoning behind this question is to assess whether a candidate can manage to learn from failure and also if they are capable of reframing objectives and strategies in a more positive light. It is also an indicator of how they will remain motivated and how they will inspire their team to move forward.

Listen for how the candidate analyzes the failure. If it was within his control, is he able to stand back and examine what went wrong and what could have been done better. If the candidate concentrates on blaming others for the failure and vents frustration and anger, this is not a good sign that they are emotionally intelligent.

Advertising

3. Describe a situation at work in which you were involved in a conflict. What is your analysis of that particular encounter?

The reason for this question is to assess whether the candidate can actually deal with conflict rather than letting it lead to a toxic environment and fester. Listen for examples of when they decided to step in to neutralize and minimize the fallout. A possible example is where a colleague is not doing their duty and this is negatively impacting on other workers’ performance and morale. The worker resorts to emotional tirades or blameshifting to justify his inefficiency. The candidate should be able to demonstrate how she used her communication, empathy and leadership skills to define what is acceptable behavior and performance. She should also demonstrate an unbiased analysis of how effective or ineffective her intervention was.

4. Who inspires you and why?

This is a great question to find out what values, business ethics and principles are driving the candidate. It also provides useful glimpses as to the candidate’s personality and character. The wise candidate will avoid mentioning famous celebrities or politicians as they are not always universally loved. A much better idea is to mention a close relative who has inspired the candidate because of their dedication, moral principles, fairness and sheer hard work. There are some good examples of ordinary people who inspire at the end of the article here.

5. How effective are your people skills?

This is to assess whether he can communicate and use persuasive tactics to manage change, develop relationships and to inspire fellow staff members. Look for examples of how they build teamwork, collaborate and share information. A story of how the candidate kept their cool in a stressful situation will always impress. Ask how the others reacted and if the boss was grateful for the skills displayed and if this was in the performance assessment. An episode where the candidate shows empathy for a colleague who needs support because of personal or work challenges and how he guided them through a crisis will always go down well.

Advertising

“When we think of people skills, words such as personality, empathy, and tonality come to mind.”- Teri Hockett, CEO, What’s For Work?

6. Give us an example of how your IQ and EQ work well together

The aim of this question is to see how aware the candidate is of using all their types of intelligence in a constructive way. If they rely too much on empathy and social skills, they may favor one contractor over another, just because he is a really nice guy and is local. But using other parameters such as seeing what the price range is, what other services are offered and what ratings they have should also influence the candidate’s decision. Balancing IQ and EQ will be important for hiring, firing, price fixing and a whole range of other business decisions. This will also expand the range of choices available when dealing with any situation at work.

7. How important is optimism in your work environment?

An employer needs to know why negativity should never be at the top of a candidate’s list of priorities. Nobody wants to work with the blameshifters, whiners and losers. The interviewer asks this question because they need to know how the job seeker is able to see long term objectives. There is no discouragement even when they have to face adversity. Opportunities are sought out even when things are getting really tough. They also know how to capitalize on successes and use good news and growth indicators for inspiration and building morale. Examples like these will always score highly in the interview.

Advertising

8. What people skills do you intend to improve on in this position?

The reason for this very important question is that life demands constant upgrading of all our skills and knowledge. We can never relax and put our feet up, especially with people skills. Challenges in dealing with difficult colleagues, lazy workers, dishonest partners and untrustworthy partners will always demand attention. This is a good question because it gives an insight into how emotionally intelligent the candidate is. There may be a listing of positive soft skills but there will be a strong component of what areas need improvement. The candidate should be able to give an example where she or he felt that their listening skills need refinement or where an impulsive response was inappropriate. Trusting people and delegating might be areas they feel need improvement. An awareness of these defects scores highly at the interview.

Asking these questions will reveal a lot more about the candidate and will help to reduce the high number of failures when hiring.

Featured photo credit: Businessmen shaking hands/reynermedia via flickr.com

More by this author

Robert Locke

Author of Ziger the Tiger Stories, a health enthusiast specializing in relationships, life improvement and mental health.

10 Reasons Why People Are Unmotivated (And How to Be Motivated) 12 Secrets To a Super Productive Meeting You Should Know Work Smarter, Not Harder: 12 Smart Ways to Be More Productive What Your Fear of Being Alone Is Really About and How to Get over It 10 Simple Morning Exercises That Will Make You Feel Great All Day

Trending in Entrepreneur

1 How to Start a Startup Fast: 5 Essential Steps 2 How to Become a Successful Solopreneur and Thrive 3 5 Books You Must Read if You Want to Be a Millionaire in Your 20’s 4 8 Life-Changing Skills You Can Learn in Less Than 6 Months 5 10 Successful Entrepreneurs Stories About Getting Through Tough Times

Read Next

Advertising
Advertising
Advertising

Last Updated on July 18, 2019

How to Sharpen Your Transferable Skills For a Swift Career Switch

How to Sharpen Your Transferable Skills For a Swift Career Switch

Most people grow up with dreams to go to college and graduate with high-paying job offers waiting for them the week after graduation. Others may favor non-traditional career paths. But the desire is the same: to find a job we love where compensation is commensurate with experience.

However, plans change. For instance, what started out as a dream to be a surgeon is cut short by a nasty injury and you’re debating how to transition into a new role. Or you might be facing being let go from your current employer and are anxious about “options out there.”

Whatever the case may be, switching careers can be intentional or unintentional. What matters is that you’re well-prepared, and the only way to do so is to learn new skills — hone in on your transferable skills.

Why Hone in on Your Transferable Skills?

There are several reasons you need to develop these skills if you want to go far in life and your career. In a nutshell, honing in your your transferable skills can lead to:

Better Job Offers

Continuous assessment and improvement of your skills widens the pool of job offers for you to make selections from. You’re no longer tethered to one industry as you’re able to lead your career by design, not by default.

People with transferable skills on a resume also open up opportunities for more potential employers.

Increase in Pay and More Responsibilities

You’ve heard the saying “with great power come great responsibility.” In your case, transferable skills make you more marketable to employers which could lead to pay raises.

Although this isn’t an automatic process– you have to be proactive about what you want in the marketplace, there is a chance that these pay raises will come with change in titles and roles.

A Shot at Entrepreneurship

Yes, changing career paths also includes the possibility of working for yourself. With these skills and work experience, you could live anywhere in the world and design a life and career you want.

We’ve talked about why you need to strengthen your transferable skills but what are some these skills, and how can you work on them?

13 Tips to Sharpen Your Transferable Skills

1. Update Your Resume

You might be surprised to know this but yes, updating your resume is a skill. The very first thing you should do while thinking about switching careers is to highlight attributes that make you very desirable candidate to employers.

Think about your volunteer experiences, freelance projects, and school projects. Although they might seem insignificant, they demonstrate your ability to deliver results that several companies are looking for.

While you might have held several positions since college, switching careers will require you to have a different type of resume.

There are three different types of resumes: functional, chronological, and a combination resume. However, if you are looking to switch careers you’ll want to have a functional resume. A functional resume is strengths-based that emphasizes skills that are transferable rather than a collection of dates and job titles.

2. Brush up on Your Communication Skills

Every attempt to get ahead in business and in life starts with the need to communicate effectively. Whether it is interpersonal, intercultural, or multi-generational, the ability to be seen and heard while respecting the boundaries of work relationship matters.

That’s why it’s one of the top skills you need to master. Strong communication skills allows you to effectively tailor your messages to specific audiences, which will make you a stronger asset to any organization.

To hone this skill:

Advertising

Pay attention to your listening skills. To communicate effectively, you need to first learn how to understand others.

Your ability to decode overt and implied messages, no matter how nuanced they are, is key to knowing how to foster deep relationships with others.

This article can also give you effective ways to enhance your communication skills:

How to Master Effective Communication Skills at Work and Home

3. Learn Technical (or Business) Writing

Another form of communication, writing, is a skill that can take you anywhere.

Companies communicate a lot through written memos, emails, newsletters, and other audio-visual means. But at the crux of this all is someone or some people who are tasked with translating the organization’s vision into statements anyone can understand.

To hone this skill:

Consider taking some free or paid classes online. You can accomplish this through several community colleges or online platforms like Lynda, Udemy or edX .

4. Practice Public Speaking and Presentation Skills

No matter how intelligent you are, no one will take you seriously if you’re unable to pull off a decent level of persuasion through presentation skills.

Most presentation can be done through either electronic devices or require your physical presence. Your chosen career may require you to be in front of several hundreds of people or you could be charged with developing materials for presentation.

To hone this skill:

Volunteer to lead projects that give you some responsibility for putting together presentations.

Also, try taking courses that will improve your public speaking skills if you feel lacking.

These tips on public speaking would be helpful too:

The Ultimate Public Speaking Tips to Hook and Impress Any Audience

5. Get Comfortable with Identifying Problems and Solutions

Every organization has got its problems no matter how greener the grass is on the other side.

How to hone this skill:

Advertising

Practice being resourceful.

Do you know where to find every company policy on the intranet in less than five minutes?

Think about a time you noticed some inefficiency at work and proposed a solution. Think about instances where you lent your voice to a cause which resulted in improved processes for your department.

No matter how small or inadequate you might feel, you’ve got some problem-solving skills that some organizations want.

If you look for more ways to improve your problem solving skills, take a look at this article:

6 Effective Ways to Enhance Your Problem Solving Skills

6. Recognize Your Team-Building Ability

Your ability to smoothly switch careers also depends on how well you can energize your team, especially if you’re aiming for a leadership role. Unfortunately, team-building usually isn’t something you learn on the job in most careers unless you hold a managerial position.

The good thing is that you possibly know one or two things about team-building. Think back to moments in college when you had group projects with colleagues and had to work with 3 to 4 other strangers for months. Were you able to get past your differences and disagreements to focus on the uniqueness of everyone at the table?

Making a career switch might require that you work with multidisciplinary teams whether you have a deep knowledge of what the other team does or not. I can easily think of doctors, nurses, physical therapists, and social workers working closely to achieve the goals in a patient’s care plan.

How to hone this skill:

Look for collaborative projects and team building activities that excite you and challenge yourself with new possibilities.

Try some of these tactics to keep your team motivated as well:

17 Proven Tactics for Motivating Employees and Building a Stronger Team

7. Lean into Your Leadership Skills

Although similar to the previous point, leadership skills extend far beyond building teams, managing time sheets and correcting behavior.

What I’m referring to here is your ability to develop a vision, believe in it, and inspire buy-in from everyone involved. This isn’t about knowing how to run a particular machine; it’s about how to lead a team of people with various backgrounds, experiences, and ideas of how things should be done.

How to hone this skill:

Although more complex than the rest, it all starts with an introspective look into your strengths and weaknesses. Then get a mentor or a coach who can bring out your leadership qualities so you can operate from a place of strength.

Advertising

Learn more about the effective leadership types here:

5 Types of Leadership that Help You Build a High Performance Team

8. Improve Your Analytical Skills

Are you good at taking large amount of data and interpreting them? Your skills could come in handy.

Organizations are looking for people to make sense of the data around them, explain how it affects profitability, and make projections based on it. Best of all? You don’t need to be an accountant to be analytical.

How to hone this skill:

Try taking data interpretation classes online or at a community college. Learning Microsoft Excel or Access is also a plus. If you’re ambitious enough, you could consider getting additional certifications to up the ante.

Take a look at these ways to help sharpen your analytical skills:

What Are Analytical Skills and How to Strengthen Them For Success

9. Don’t Discount Your Time Management and Prioritization Skills

How good are you when it comes to deciding how important tasks are, organizing schedules, and coordinating plans?

Should you be willing, there is a market waiting for you out there. Organizations and busy executives are always looking for talented individuals to outsource these tasks to.

How to hone this skill:

Although not everyone possesses secretarial superpowers, you can improve this skill by focusing on taking huge tasks and breaking them into smaller goals or steps in order to achieve a bigger goal.

Here, you can learn to prioritize to achieve more:

The Ultimate Guide to Prioritizing Your Work And Life

10. Embrace Your Creative and Critical Thinking Side

Although it’s often believed that creativity is for the arts and right-brained people, I believe everyone is capable of being creative. In fact, most organizations recognize creativity as a vehicle that will drive successful inventions in the future.

How to hone this skill:

Try doing something fun. As simple as this sounds, you’d be surprised to learn how much. In fact, behavioral and learning scientist, Marily Oppezzo, says taking a walk might be all you need to get your creative juices flowing.[1]

Advertising

Anyone can be creative, you just need the right way to train your brain:

What Is Creativity? We All Have It, and Need It

11. Don’t Stop Learning Tech Knowledge and Skills

Being tech-savvy is a huge plus. If you have an affinity with computers, software applications and are abreast of technological improvements, it is a transferable skill that is worth highlighting.

You don’t have to be a young college graduate with silicon valley dreams to work

How to hone this skill:

All you need is the determination and the readiness to learn. This article will give you some ideas on the types of skills to learn:

How to Improve Your Computer Skills to Get Ahead in Your Career

12. Build Networks and Relationships

You aren’t free from networking. Not at the moment. With your goal to switch to a different career, your networking skills will come in handy.

Fortunately for you, networking doesn’t have to be so hard.

How to hone this skill:

Attend conferences and job fairs. Chances are you already have people in your network you can move you closer to your dream career.

To enhance your networking skills, take these steps:

How to Network So You’ll Get Way Ahead in Your Professional Life

Final Thoughts

Although there are several people with the same qualification and degree(s) you possess, what ultimately determines hireability comes down to a myriad of things such as culture fit, how teachable you are, cultural sensitivity, inter-generational awareness, and your ability to navigate uncertainty.

You have a chance to stand out by letting your dream companies know how these soft skills make you an invaluable asset, and how saying ‘YES’ to you is a win-win for both parties.

Happy career switching!

More Resources About Career Advancement

Featured photo credit: Unsplash via unsplash.com

Reference

Read Next