Learn Who The Key Contacts Are
Every office has a few key people that should be contacted in certain situations. Your manager should be able to help with most of the things that you do in your day-to-day activities.
However, some situations will call for others to help. These kinds of things your manager may not be able to do. What kinds of people are they?
There may be someone on your office that is responsible for fixing the printer when it breaks. The last thing you want is a broken printer when you need to print something important. If you know who to approach to report it, then you send the impression that you can take action and like to get problems solved.
There could be someone else that sets up access to systems, if it’s not your manager. These could be administration systems, workflow, documentation and email systems. Learn who these people are and speak to them if you need to.
There’s often also someone in the office that seems to know who everyone is. The kind of person who you can ask “who should I speak to about…” and they can tell you the answer. This is an important person to know as they can help you get things done easier.
Keep Asking Questions
The first week in any new job is tough, especially in IT. Organizations do the same things differently, and they often run different systems and applications. One way to find out about all of these is to ask questions.
Being the new person in a job means you’ll be asking a lot of questions. You won’t learn everything you need to know on your first day, though. I suggest you continue to ask questions after your first day.
Ask people how things work, what needs to be done, when certain things happen, where information gets sent, and how things happen. Ask as many questions as you need. You’re the new person so you’re allowed to, and even expected to.
Be Proactive When Introducing Yourself
You’ll be seeing a lot of new faces in your new job. You may have met some people during the interview process and as part of your team on the first day, but you’ll see a lot more during your first week.
Try to take an active approach when meeting new people. There’s not always going to be someone around to introduce you, and if you work in the same office, you’ll probably see them again.
Starting off with a simple “Hi” is enough. You can mention you’re new here and ask for their name, and offer yours. Most people will be pretty friendly to the new person.
If they aren’t, don’t take it personally. They just might be having a bad day. If you stay positive about it, it will be easier to move on from it.
Learn the Unwritten Rules
Every office has a set of unwritten rules. And most offices are different. I’ve worked in a consulting role for the last few years, and have been in many different offices. I’ve noticed they all have their own unwritten rules, which are things that people do but don’t really talk about.
These unwritten rules can include things like:
- Who cleans the kitchen? When is it cleaned? Who is responsible for emptying and filling the dishwasher?
- Is the fridge available for everyone to use? Are there certain sections that are everyone’s food and others that are private?
- Do you need to book all meeting rooms before using them, or can you walk into it if they are free?
- What happens when the coffee or tea runs out?
- What happens when the printer runs out of paper or ink?
- When and where do people eat lunch? Is eating at your desk acceptable or frowned upon?
It’s a good idea to notice little things like this and see if certain behaviors and events happen. It will make you fit in more and help you become more accepted in your new role.
Keep Track Of Your Accomplishments
Here will be a lot of things that you get to work on at the start of your IT career. This isn’t just in your first week–it applies to your first few months or first year. As the work comes and goes, you get things done, some big and some small. You may have some pretty big achievements in all of that.
When it comes time for your performance review, you’re often asked to list your achievements. Instead of trying to remember them all at the end of the year, I suggest writing them down and keeping a record of them as they happen. This will allow you to add more detail to them, as they are fresher in your mind, and will mean it’s easier for you to complete your performance review later in the year.
Write down small and big achievements. You can always trim the list later in the year if other, better achievements come along.
Organize Your Desk
You’ll most likely be spending a lot of time at your desk, at your computer. Even if you have a job that involves moving around and going to different places, you will probably find yourself at your desk quite a lot.
I suggest getting your desk organized early in your role. This doesn’t mean just setting up your keyboard and mouse. Get yourself some stationery if you need it, such as folders, pens, books, pen holders. If you need some document trays, try to get some of those. Get your phone connected, voicemail set up, and any other cables sorted out.
This will make it easier for you to do your job when you get busy. You don’t want to be figuring out how to get stationery or correcting a voicemail message when you’ve got other things that need to be done.
Set Up a To Do List
One of the most effective ways to get things done at work is to set up a To Do list.
This is simply a list of things that you need to do at work. It can start small, with only a few things on it, like getting supplies or speaking to someone. As your role grows, you’ll get more work to do and need some way of tracking it.
I personally use Microsoft Outlook’s task feature to keep track of work-related tasks. It’s simple, and all of the places I’ve worked have Outlook installed. I’ve seen other people use Evernote or even a pen and paper. Whatever works for you, as long as you’re writing down what you need to do, you should receive the benefits of it.
Update Your Social Media
Getting a new job is great. It’s a big step in your career. It’s also important to make it known. Not in a bragging capacity, but just to let other people know. This should be done on your social media profiles.
The important one is LinkedIn, the professional networking site. Set up a LinkedIn profile if you haven’t already. If you have, update your title, company and role information. Making sure this is up to date will make it easier to connect with other people.
If you use other social sites like Facebook or Twitter, you may wish to update it there as well.
Learn Your Neighborhood
Where there are offices, there are usually smaller shops around to support them. Near offices, you can find coffee shops for the morning pick-me-up, cafés and sandwich shops for lunches, and even other services such as post offices and pharmacies. During your first week, it’s good to learn where these places are.
Google Maps is a good tool for finding some of the bigger services. It may not be able to tell you where to find the best flat white coffee, but it can tell you where the nearest grocery store or post office is.
Have a walk at lunchtime or before work to see what’s in the area and what might be worth knowing about. This not only helps when you’re looking for it later, but you can also help when other people are looking for places.
Read Lots of Internal Documentation
Companies often send out internal documentation for their employees to read. This can come in many forms, such as emails, brochures, and larger documents. This documentation is used for many reasons including updating the staff on the latest events, promoting products, or offering training.
A good way to improve your career and your effectiveness at your job is to read the documentation that the company provides. There should be documentation that relates to your role, such as how things work and how it all fits together.
There could also be other documents worth reading, such as company announcements, process documents and company history. This can make you more educated and informed about the company, which is often a good thing.
Well I hope these tips will be useful in your first week on the job. What other tips do you have for those in their first week?
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