5 Uses for a Wiki at Work
Wikis are very useful for organizing information between groups of people. If you want a really good, quick, “get up to speed” tutorial on wikis, watch this movie by Common Craft. The thing is, once you’re sold on this, you’ve gotta determine when and why to use a wiki in your workplace? What value can they bring? How will you engage your team? Here are some thoughts:
Operations Guides- As fast as you can put down information on what to do in a certain situation at work, it changes. Right? “If the A server goes down, reboot the router.” No… scribble, scribble… Manuals are dead. If I owned a wiki company, I’d sell tee shirts that said “paper is dead.” Wiki-fy your operations manuals (and sure, print them once a month to keep an offline copy, should power go out).
Dashboard- There are better calendering options out there, especially for group projects, but a wiki can be a great FOCUS TOOL for upcoming events. If you’ve got the kind of business that works on deadlines, and on projects, it’s a great way to put a kind of “dashboard” that shows deadlines, things to focus on, and maybe key contacts/resources for that time frame.
Water Cooler- In the world of telecommuting, there becomes a need for telecommunity. Throw up an employee-driven wiki page for stuff for sale, outside-of-work events, and other items. It becomes a great way to keep people connected outside of the email stream. (Which is kind of the point of wikis).
Fact and FAQ Lists- I find wikis are a great way to share all the easy things you need over and over again. For instance, what’s that command that lets you pipe the output of a query right into a MySQL database? Put a line in the wiki showing that info. Did you switch suppliers? Put a reminder on the fact sheet. Want to gather up product resources quickly with links? Wikis are great for it.
Making Plans- Wikis are excellent ways to build up a project for either inside or outside of work. In the workplace, wikis can be a great place to get the brainstorming down, and then maybe to a second edit before committing the information to a more formal project plan. Wiki as whiteboard, I’m suggesting. I think this makes for a quick way to get lots of ideas thrown together. Imagine gathering around a conference call with everyone working on the same wiki. It’s like getting the whiteboard notes without that extra step of copying. Maybe not as easy as a mind-map, but definitely another way to capture points for planning.
And what about you? What are some ways you can envision (or have successfully implemented) in the workplace?
–Chris Brogan blogs at [chrisbrogan.com]. He has a wiki in use for PodCamp Europe a FREE unconference taking place in Stockholm on 12-13 June
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Comments
Robert Kingston says on June 5th, 2007 at 7:54 pm
I’ve considered using a Wiki before. However, I’ve found one effective way to share knowledge between a group of people is setup a Google Docs account and get writing in a Spreadsheet or document.
That being said, it does have its limitations – Google Docs makes it easy to lose track of a handful of Documents, whereas a Wiki would eat that all up.
There are real needs for businesses to find quality KMS solutions and I’ve got to say, Wikis/Google Docs are really at amongst the forefront.
Terinea Weblog says on June 6th, 2007 at 5:28 am
We’ve recently started one for client documentation because sharing word documents between co-workers when on clients site just isn’t working.
Jamie
BobTT says on June 6th, 2007 at 11:07 am
Here’s another use: I use a wiki to build a large taxonomy to help both government employees and citizens discover what the government is spending its money on — related to information technology purchases. I’ve found that it’s a great way to build a reference site (with multiple participants) that can help make sense out of a complex subject, where the information is spread out across multiple agencies and government sites.
check it out if you have a chance: http://www.govitwiki.com
Kirrily says on June 7th, 2007 at 1:53 am
Great list! Here’s some more, in response to this post: 5 more uses for a wiki at work.
K.
Nancy Germond says on July 17th, 2007 at 12:27 pm
Wikis are a great way to memorialize information in remote locations. As Boomers retire, their knowledge and transactive memory impact is beginning to leave gaping holes in organizational intelligence. Wikis can help prevent brain drain by putting together a diverse and divergent group of information agents.
Jon says on December 11th, 2008 at 5:12 pm
Thanks for your article, and although this article is about internal use, I would like to mention something I have written about, which is the use of a Wiki as client user guides or documentation for systems produced for them. We have found it a great success, and will continue to use them and find other uses.