Posts Tagged ‘service’

Get Exceptional Service Every Time, Without Paying for it

Is there anyone out there who has at one time or another received bad service at a restaurant? Hotel? Airline? Bank? What about having had a bad run-in with a taxi driver, travel agent, contractor, insurance adjustor or doctor? Oh, come on, who hasn’t, except maybe someone who lives out on a mountaintop?

Wouldn’t it be nice if you received great service every time and never had to pay extra… » Continue

July 20 2007 | By Tatsuya | Tagged: Money, service | 22 comments»

Spending Money vs. Time

There are lots of services out there that will do things on your behalf. You can drop your clothes off at the laundromat to get them washed and folded for you. You can purchase your groceries online and have them delivered to the house. You can pay people to mow your lawn and rake the yard.

People’s first reaction when I tell them I get my groceries sent to my… » Continue

May 23 2006 | By Chris | Tagged: budget, Lifestyle, Money, Productivity, service, timemanagement | 6 comments»

The First Time versus the Insider’s Advantage

After you get over your initial surprise that these people actually do exist, there is something very cool about watching someone who has never been in a Starbucks before, come in to one for the very first time.

It is easy to pick them out, for they are the only ones who walk in front of the overhead menu board, step back a few paces to take the whole thing in… » Continue

May 18 2006 | By Rosa | Tagged: business, customers, service | 5 comments»

Service Hack: The Name Game

You want an easy hack? Whenever you’re dealing with someone, especially in the service industry, use their name.

When meeting your server at the restaurant, remember his name, and when you ask for things, say it back. “James, may I get another glass of water with lemon?” “Ramesh, this is the best aloo mutter I have ever had. Please thank the cook.”

It’s amazing how this bonds people to you.

Names… » Continue

May 18 2006 | By Chris | Tagged: Communication, conversation, hacks, Lifehack, lifehacks, people, service | 4 comments»

The Six Basic Needs of Customers

Early yesterday morning, I used the time I had waiting for an inter-island flight to purge old documents from the hard drive of my laptop. I came across a lesson plan I had done with my retail team a few years back on customer service, detailing what we noticed to be the six basic needs of guests visiting our stores. I found the lesson plan was definitely worth keeping, a… » Continue

April 27 2006 | By Rosa | Tagged: basics, customer, service | 1 comment»

30 Disposable Email Services

Many times you need an email address to register an account online but you don’t want to get spammed - What should you do? There are services called Disposable Email Services, which they provide you a temporary email address for register accounts. The emails will be forwarded to your real address. This way you do not need to exposure your real address, so you will be worry free on spam.

Listible… » Continue

March 29 2006 | By Leon | Tagged: email, service, spam | 3 comments»

Track your Parcel using Package Alert Service

There is a cool service called Package Alert Service. Once you input the tracking number (UPS or Fedex) and your email address, Package Alert will send you notification by email whenever if there are any changes on the status. This ia probably a pretty good way to track things because you wouldn’t want to pull any data, for instance going to a web site and find out if the status… » Continue

January 3 2006 | By Leon | Tagged: mail, service, web | 3 comments»

What time is it around the World

Gchart is a Google Map powered application which can help you find out the current time around the world. I usually use Time and Date, but Gchart is pretty useful when I need to find the current time on the area quickly. All I need is to load up the site, click on the area I need to find and it will display the current date, time, city, state… » Continue

November 19 2005 | By Leon | Tagged: map, online, service | 1 comment»

How to Drive a Customer Crazy

Through most of my corporate work career I’ve been associated with the “hospitality industry:” hotels and resorts and all the amenities they are made of, e.g. restaurants, retail and recreational outlets and the like. The hospitality industry is a labor-intensive one, where the majority of employees do come face-to-face with the customer. Within it, nearly every manager can tell you how they will limp their way through the dreaded monotony… » Continue

November 17 2005 | By Rosa | Tagged: customer, Management, service | 9 comments»

Trip Planner Service

Yahoo! has just released a service called Trip Planner. This is a pretty fantastic time-saving tool to plan your trip, online. Here is an example. Pick things to do, hotel to stay, restaurants to dine. Every location have a map reference. You can then print the information off and use it as a guide. You can also share this with friend and invite them to plan the trip… » Continue

October 27 2005 | By Leon | Tagged: planner, service, software, travel, trip, web | no comments»

When Does Great Service Happen?

Management covers a lot of ground. Managing with Aloha covers nineteen universal business values, and thus that number, nineteen, is just the beginning when it comes to the different topics people will ask me to speak on. Still, preferences fall along certain lines at any given time, and there are runaway winners when it comes to the hot topics of the day. It’s fascinating to me how these preferences emerge… » Continue

October 13 2005 | By Rosa | Tagged: customer, Management, service | 2 comments»

Remember The Milk: A Online Todo Task Manager

Our reader, Omar has sent me a new regarding a task management that launched today. It is called Remember The Milk. Yes it is another online todo list services, but it is pretty soild on the features. Here is how Omar describes the service:

It’s an online to-do list management system with an innovative tabbed
interface for managing multiple to-do lists. It has all the features
you’d expect (priorities, due… » Continue

October 12 2005 | By Leon | Tagged: online, service, software, todo | 8 comments»

Disposable e-mail address services

Martin over TipMonkies has introduced a list of disposable email address services. What is it? It is a temporary email account you can setup to receive email - it maybe best to register web services. Some of them are permanent, but some of them will remove your temporary email account after few hours (such as Mailinator). This may save you some time on registering free web email account such… » Continue

October 6 2005 | By Leon | Tagged: email, internet, service, tool | 1 comment»

Essential Resources for Google Maps

Last Update: 2005/11/19 - Added GChart - What time is it application.
Update: For voting your favorite (thanks to J. Shirley’s recommendation), I have created a poll at Lifehack.Community. Cast your vote and feel free to recommend more implementation and I will add it on the poll list!

Google Maps is one of the web technologies that take the web to the next level. When Google introduced Google Maps with… » Continue

August 17 2005 | By Leon | Tagged: list, map, online, service | 147 comments»